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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Snack bar
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Coffee Shop on site
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Luxurious Amenities
Candlewood Suites - San Antonio - Schertz offers an array of luxurious amenities, including an outdoor swimming pool, fitness centre, shared lounge, and BBQ facilities.
Comfortable Accommodations
Each unit at the hotel features a flat-screen TV with cable channels, a fully equipped kitchen, air conditioning, and a spacious desk for your convenience and comfort.
Convenient Services
Enjoy access to a business centre, as well as vending machines offering snacks and drinks. The multilingual staff at the reception are always ready to assist you in English, Spanish, or Gujarati.
Experience the perfect blend of comfort and convenience at Candlewood Suites - San Antonio - Schertz. Book your stay now and indulge in a memorable hotel experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The location was pretty good for food, stores,and getting to the places I needed to go.
There were ROACHES in the room we stayed in.
All of their rooms have a kitchen and full size fridge. Their beds were comfortable and clean.
Nothing
Room was comfortable. Clean. Pool was nice.
Our room was not available when we arrived. They gave it to someone else. Smelled like smoke in lobby and first floor. Musky smell in stair well.
Elevators did not work, we were on 4th floor.
Everything
I have been a IHG member for quite some time. I travel to Austin area for work. I have always been able to check in early with no issues (1:30pm earliest I will try to check in). I understand they need time for people to check out and clean the rooms). Arrive at Candelwood Suites in Schertz at 145pm. Asked to check in. I was told by Gabby I couldnt check in till 3pm or I could pay an early check in fee....lol. Just curious, I asked if they had rooms available to check into right now....wait...wait.."Yes we do". In my book, this is horrible service. All the hotels, I stay at will check you in if they have rooms available. Time to stay at competitors hotels. Dont need you IHG. As an owner, my company will take its business somewhere else.
The property was nice and clean. The staff was great….very friendly and helpful. I just didn’t like the location off the highway, but other than that my stay was excellent.
It was a quite place.
The first room they put us in had not even been cleaned. So they put us in another room. And when I was cooking and trying to clean the dishes back up and clean counter tops. The garbage disposal was not work. It was full and was backing up into the sink. Needless to say I got down on my knees and washed dishes in the bathtub.
Check in clerk was it training. She did great
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