Candlewood Suites - San Antonio - Schertz by IHG

Hotels
•
Candlewood Suites
7.4 (105 reviews)
17145 N Interstate 35 Frontage Road , Schertz , US

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location close to parks, food and stores
Helpful / friendly staff
On-site snack/convenience store / affordable concessions
Cons:
Rooms reported very dirty with strong odors
Mold / mildew and shower leakage
Roaches found in a room
Manager mishandled reservation / promised points not received
Lack of consistent housekeeping

Categories

Cleanliness
3
Multiple reviews report rooms very dirty, strong strange smells, mold/mildew in shower and roach sightings — clear negative cleanliness issues.
Service
9.4
Mixed reports: several guests praise staff as wonderful and great, but one report of manager mismanaging a reservation and failing to deliver promised points; overall staff interactions are strong.
Location
9.4
Repeatedly noted as very close to parks and convenient for food, stores and getting around — consistently positive location feedback.
Room Quality
3.5
Guests describe rooms as uncomfortable with mold/mildew, shower leakage and poor bathroom condition — significant room quality problems.
Amenities
8
No formal breakfast offered, but an on-site small store/concession with snacks was useful and affordable — basic but helpful amenities.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
7.3
No breakfast service noted (negative), though on-site concessions/snacks were available and affordable (partial mitigation).
Overall Experience
10
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Amenities

Candlewood Suites - San Antonio - Schertz offers an array of luxurious amenities, including an outdoor swimming pool, fitness centre, shared lounge, and BBQ facilities.

Comfortable Accommodations

Each unit at the hotel features a flat-screen TV with cable channels, a fully equipped kitchen, air conditioning, and a spacious desk for your convenience and comfort.

Convenient Services

Enjoy access to a business centre, as well as vending machines offering snacks and drinks. The multilingual staff at the reception are always ready to assist you in English, Spanish, or Gujarati.

Experience the perfect blend of comfort and convenience at Candlewood Suites - San Antonio - Schertz. Book your stay now and indulge in a memorable hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 105 reviews
Cleanliness: 3
Service: 9.4
Location: 9.4
Room Quality: 3.5
Amenities: 8
Value for Money: 8.6
Food and Beverage: 7.3
Overall Experience: 10
C
Cynthia • solo_traveller • us
8
Very satisfied with stay
2026-10-16 • via Nuitee
H
Hernández • family_with_children • us
4
Hospedaje
Pros:

Estaba muy cerca de los parque donde jugaría mi hijo

Cons:

Estaba muy sucio , y olía poco raro

2026-09-11 • via Nuitee
S
STACI • family_with_children • us
9
Great location and wonderful staff.
Pros:

There was no breakfast but they had a small store inside that had snacks and candy. Came in handy for a late night sweet tooth.

Cons:

Would have appreciated light housekeeping to get trash picked up. We were there for 3 nights and didn't have any housekeeping come by.

2026-09-08 • via Nuitee
C
Chelsy • solo_traveller • us
5
This place was not comfortable
Pros:

There was no breakfast offered but the concession was affordable.

Cons:

The whole place smelled really strong like febreeze mixed with mold. The room was not at all what i expected. Old mold/mildew in the shower. The shower didn’t have trim on the bottom so the water from the shower went all over the bathroom floor and would take 3-4 towels to mop it up.

2026-09-07 • via Nuitee
G
Gusmari2003 • solo_traveller • us
1
Pros:

Gave away my room,manager promised me points never recieved,will not stay at that candlewood again ended up at la Quinnta where I never have a problem

Cons:

Sàmè

2026-08-26 • via Nuitee
R
Ricky • solo_traveller • us
10
Pros:

Staff was great

Cons:

Nothing

2026-07-21 • via Nuitee
M
Miranda • solo_traveller • us
4
Pros:

The location was pretty good for food, stores,and getting to the places I needed to go.

Cons:

There were ROACHES in the room we stayed in.

2026-07-06 • via Nuitee
D
David • family_with_children • us
10
2026-06-29 • via Nuitee
R
Reynaldo • solo_traveller • us
9
2026-04-23 • via Nuitee
C
Cynthia • couple • us
8
2026-04-10 • via Nuitee
L
Liberty • family_with_children • us
10
We ultimately chose to stay here because it’s close to family. Had a great time and it’s located in a perfect area. Easy
Pros:

All of their rooms have a kitchen and full size fridge. Their beds were comfortable and clean.

Cons:

Nothing

2026-03-19 • via Nuitee
G
Graciella • solo_traveller • us
10
2026-03-17 • via Nuitee
W
Woman • family_with_children • us
1
2026-01-29 • via Nuitee
R
Renee • family_with_children • us
4
Could have been better.
Pros:

Room was comfortable. Clean. Pool was nice.

Cons:

Our room was not available when we arrived. They gave it to someone else. Smelled like smoke in lobby and first floor. Musky smell in stair well.
Elevators did not work, we were on 4th floor.

2026-01-19 • via Nuitee
R
Rachel • couple • us
10
Awesome. Clean kind workers accommodating
Pros:

Everything

2026-01-15 • via Nuitee
P
paulmM1627JD • Business
2
See you IHG
Pros:

I have been a IHG member for quite some time. I travel to Austin area for work. I have always been able to check in early with no issues (1:30pm earliest I will try to check in). I understand they need time for people to check out and clean the rooms). Arrive at Candelwood Suites in Schertz at 145pm. Asked to check in. I was told by Gabby I couldnt check in till 3pm or I could pay an early check in fee....lol. Just curious, I asked if they had rooms available to check into right now....wait...wait.."Yes we do". In my book, this is horrible service. All the hotels, I stay at will check you in if they have rooms available. Time to stay at competitors hotels. Dont need you IHG. As an owner, my company will take its business somewhere else.

2026-01-12 • via Tripadvisor
K
Kathleen • couple • us
10
Pros:

The property was nice and clean. The staff was great….very friendly and helpful. I just didn’t like the location off the highway, but other than that my stay was excellent.

2025-12-16 • via Nuitee
J
John • solo_traveller • us
3
2025-12-15 • via Nuitee
R
Rivera • family_with_children • us
10
2025-11-27 • via Nuitee
C
Cynthia • solo_traveller • us
5
2025-11-09 • via Nuitee