Premier Hotel Umhlanga

Hotels
•
Premier Hotels & Resorts
8.4 (3566 reviews)
Cnr Herrwood Drive & Umhlanga Boulevard, Umhlanga Ridge, Umhlanga, Durban , Durban , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness praised in some areas
Delicious food
Cons:
Cleanliness issues
Outdated room facilities
Bathroom layout complaints
Lack of basic amenities

Categories

Cleanliness
7.4
There were complaints about cleanliness, including tissues left in the room and unrefilled supplies.
Service
9.4
The service was highlighted positively, including warm reception and friendly staff.
Location
8.9
The location was mentioned positively multiple times, especially its convenience to malls.
Room Quality
7.9
Room quality was addressed negatively with mentions of outdated electronics and issues like outdated beds.
Amenities
7.9
There were mentions of missing amenities like fridges and furniture on the balcony.
Value for Money
8.4
General sentiment was fair considering some guests felt the experience matched hotel expectations.
Food and Beverage
8.4
Food received some praise but also criticism regarding limited variety in breakfast.
Overall Experience
8.9
Overall a good experience with many positive mentions despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:49

Property Description

Luxurious Accommodation
Premier Hotel Umhlanga, nestled in Durban, offers elegant rooms with modern amenities including air conditioning, flat-screen TVs, and private bathrooms. Each room is designed for comfort and relaxation, ensuring a peaceful stay.

Dining Options
Indulge in a variety of culinary delights at the hotel's restaurant, serving buffet, à la carte, and continental breakfast options. Guests can savor delicious meals in a cozy setting or opt for room service for added convenience.

Convenient Location
Located just a stone's throw away from Umhlanga Main Beach and Umhlanga rocks Beach, guests can easily explore the beautiful coast and enjoy activities like fishing and cycling. With a 24-hour front desk and a range of services, Premier Hotel Umhlanga promises a memorable stay.

Book your stay at Premier Hotel Umhlanga for an unforgettable experience in Durban.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 3566 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 8.9
T
Thulile • couple • za
8
Beautiful Hotel Let Down by Slow Service and Poor Communication
Pros:

On the positive side, the place was very clean and well-maintained. The room service staff were absolutely amazing, and the restaurant and bar staff were friendly and welcoming throughout my stay. The pool area was beautiful, child-friendly, and a definite highlight. The location is also very convenient, being close to the beach and nearby malls.

Cons:

Prior to arrival, I requested an early check-in, fully understanding that it is subject to availability. However, it seemed like no effort was made to even check or follow up on this request, which was frustrating.
Additionally, the room did not have a bar fridge, which is a basic amenity I expected. Service was also quite slow — requests took a long time to be attended to, which made the stay inconvenient and less comfortable than it should have been.

2026-03-30 • via Nuitee
N
Neo • couple • za
10
2026-03-27 • via Nuitee
T
Tshwane • extended_group • za
8
2026-03-27 • via Nuitee
T
Tshwane • extended_group • za
8
2026-03-27 • via Nuitee
N
Ntombikayise Mandy • couple • za
9
Wonderful
Pros:

We had a wonderful stay — the room was perfect. The view was beautiful, and the space was generous, which we really appreciated. We especially enjoyed the bathtub, as it added to the overall relaxation of our stay.

Maintenance responded promptly when we reported an issue with the stopper, which we truly valued. The staff were helpful, professional, and very respectful throughout our visit.

We will definitely be coming back.

Cons:

N/A

2026-03-27 • via Nuitee
A
Amanda • couple • gb
1
We didnt stay as property not as described
Pros:

We didnt stay there

Cons:

We couldnt stay there - we requested a cancellation as the property wasnt as advertised. We had used the parking and free parking filter on the booking.com app. We received a message to say parking wasnt guaranteed and was R30 if available. We had 4 suitcases as had been travelling for a month. They also messaged to say noise disturbance likely as near music venues. This wasnt disclosed in the advert and we were only staying the one night with an early check out as flying home the next morning. We have heard nothing back from booking.com or the hotel so i am now putting the trnsaction into dispute on my credit card as both platforms are ignoring my request and i have taken legal advice

2026-03-26 • via Nuitee
H
Hadebe • solo_traveller • za
10
Pros:

Clean rooms

Cons:

Nothing

2026-03-22 • via Nuitee
I
Ilze • couple • za
9
2026-03-22 • via Nuitee
J
Jasper • solo_traveller • za
9
2026-03-18 • via Nuitee
P
Prof Hetisani Lucky • couple • za
10
2026-03-17 • via Nuitee
N
Nomfundo • couple • za
10
2026-03-16 • via Nuitee
Z
Zandile • extended_group • za
9
Pros:

Food was good, place was also clean

Cons:

Just that the room doesn't have mini-bar fridge

2026-03-16 • via Nuitee
A
Ayanda • couple • za
6
2026-03-14 • via Nuitee
R
Robert • couple • za
10
Happy
Pros:

Happy

Cons:

Non

2026-03-13 • via Nuitee
P
Phindiwe • family_with_children • za
6
One night only
Pros:

The staff at the restaurant are very professional and quick to respond. They are diligent, pro-active and provide a courteous service with a smile.

The porter went out of his way to assist us with a housekeeping issue. Made apologies for the establishment.

Cons:

Reception staff is the biggest let down. It was enough to regret the decision to stay at the hotel. She didn't pick up the phone, and did so only on the second attempt, both times that we called to report issues. When the porter reported to her that he could not provide any further assistance with a blocked sink, she enquired from him how she should respond to the feedback being presented to her. In the end we had to get out of bed and be moved to another room, in our pyjamas. With our first report on another matter, she promised that someone would come to the room to assist. No one did.

2026-03-12 • via Nuitee
M
Manqoba • couple • sz
10
2026-03-10 • via Nuitee
Z
Zinhle • solo_traveller • za
9
Pros:

The breakfast was nice, I enjoyed it. Although there were many guests but it was enough.

Cons:

The dinner buffet was very poor. There were meals that were finished already when I came. I supposed the kitchen staff underestimated the number of guest coming for dinner.

2026-03-10 • via Nuitee
N
Neusa • couple • mz
8
2026-03-07 • via Nuitee
G
Gemane Maren • couple • za
4
Cons:

Every weekend the balcony is dirty. The chairs and dirty and table on the patio. Ita like they never cleaned it for a year. Every week I come and stay there and Every time I am the one cleaning it. The last time we called and said please clean the balcony but they cleaned it and put 1 chair without a table and a 2nd chair. This s0ecific roo. Is double the price to other rooms
The standard is very low

2026-03-03 • via Nuitee
S
Sharen • couple • za
9
2026-03-02 • via Nuitee