Humaniti Hotel Montreal, Autograph Collection

Hotels
•
Autograph Collection
8.9 (507 reviews)
340 de la Gauchetiere O , Montréal , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Delicious breakfast options
Cons:
High price point
Room servicing issues
Loud air conditioning

Categories

Cleanliness
7.93
Several reviews mention the rooms were clean but point out issues with service related to room maintenance.
Service
9.9
The service received multiple high praises across reviews, especially about the staff's friendliness and helpfulness.
Location
9.44
The location received consistent positive feedback, being close to attractions and easy to access.
Room Quality
8.89
The rooms are generally well-rated for comfort and design, with some complaints about lack of windows.
Amenities
8.42
Amenities are positively noted, but some concerns about specific offerings like breakfast being limited.
Value for Money
8.38
Mixed reviews, some find it a bit pricey for the quality received, while others feel it justifies the cost.
Food and Beverage
8.93
The bakery and breakfast offerings received praise, though the breakfast pricing structure was mentioned.
Overall Experience
9.3
Overall satisfaction is high, despite some specific issues, making it a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:43

Property Description

Luxurious Accommodations
Humaniti Hotel Montreal, Autograph Collection offers upscale rooms with modern amenities including flat-screen TVs, air conditioning, and city views. Guests can enjoy the comfort of plush bedding and well-appointed bathrooms with complimentary toiletries.

Top-Notch Facilities
Guests can take advantage of the seasonal outdoor pool, fitness centre, and sauna for relaxation and rejuvenation. The hotel also features a business centre for those traveling for work, ensuring a seamless stay for all types of guests.

Prime Location
Conveniently located near popular attractions like the Montreal Convention Centre and Underground City, Humaniti Hotel Montreal, Autograph Collection is the perfect choice for travelers interested in exploring the vibrant city of Montréal. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Oct 13, 2025 until Fri, May 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 42 per day.

Location

Guest Reviews

8.9
Based on 507 reviews
Cleanliness: 7.93
Service: 9.9
Location: 9.44
Room Quality: 8.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 9.3
E
Emmanuelle • family_with_children • fr
8
Bon séjour, choix des petits dej. Ou à la boulangerie en bas ou au restaurant.
Pros:

L’emplacement, la propreté , les lits étaient confortables .

Cons:

Un peu impersonnel si vraiment il y a qqchose à dire

2026-02-11 • via Nuitee
P
Patrick • couple • ca
10
Très bien!
Pros:

Très bien!

Cons:

Pas bouteille d’eau!

2026-02-10 • via Nuitee
J
Jennifer • family_with_children • us
10
We will definitely be back!
Pros:

The hotel was gorgeous, staff were very professional and friendly. The restaurant meals were incredible. We loved the location and its proximity to downtown. We will be back for sure!

Cons:

Room could have been a bit roomier and the price is high.

2026-01-19 • via Nuitee
E
Eric • couple • ca
8
-
Pros:

-

Cons:

-

2026-01-19 • via Nuitee
E
Elida • family_with_children • us
1
Unfortunately, the service at this hotel did not meet expectations. My room was not properly cleaned — the bed was not m
2026-01-19 • via Nuitee
N
Nelly • family_with_children • ca
8
2026-01-19 • via Nuitee
J
Jean Luc • couple • ca
9
2026-01-19 • via Nuitee
J
Jean Raphael • solo_traveller • ca
8
2026-01-19 • via Nuitee
M
Maude • couple • ca
10
Toujours un plaisir de séjourner au humaniti!
Pros:

Tout!

2026-01-19 • via Nuitee
A
Alexander • solo_traveller • at
9
Great hotel and happy to return in a few months
Pros:

The main station of Montreal is in walking distance to the Hotel, which is great if you travel by public transport. The room was very clean and comfortable, the hotel itself looks very modern and new and of course clean as well. I'm already looking forward to my next stay in a few months. There's also a bakery in the building and a supermarket just over the street.

Cons:

-

2026-01-12 • via Nuitee
V
vera • family_with_children • au
1
Humaniti Hotel Montreal – Serious Service Failures
Pros:

This place look pleasing but far from it, only good thing was it was close to places in the city

Cons:

Our stay raised multiple service and operational concerns that management should address.

Wr arrived early to check-in, we waited over five hours for our room fair enough we were early. Later We were told it was ready, after i had to ask even though we were in the lobby right in front of them, then informed it had not been inspected, resulting in further delays. This reflects poor coordination and guest-service management.

Staff interactions were consistently cold and dismissive. As international guests who do not speak French, we felt unwelcome. During check-in, a staff member rolled her eyes while I retrieved my ID behaviour that is unprofessional and unacceptable in any hospitality setting. Considering the fact that international guests keep your hotel busy and making revenue.

We were explicitly told the pool was closed from November to May. On our final day, a caretaker advised us it had been open the entire time, operating daily from 10am. This contradictory information resulted in us missing an amenity we were entitled to and highlights internal communication failures.

Housekeeping was also inconsistent. After a full day in snow and slush, our room had not been serviced. It was only cleaned after we raised the issue and left again, returning around 7pm.

We paid for a suite, yet the view was of buildings on both sides, great view - NOT.

Finally, at checkout we were being advised that we were going to be charged again for a room that had already been paid in full an error that should never occur.

Overall, the lack of warmth, accountability, and service consistency fell well below the standard expected for a hotel of this calibre. Management should review staff training, communication, and guest-experience processes, particularly when hosting international visitors.

2026-01-09 • via Nuitee
M
MARC • couple • fr
8
2026-01-08 • via Nuitee
M
Mo • extended_group • ch
9
Beautiful property in the heart of Montreal
Pros:

- Excellent service
- Spacious Room
- loved the gym and the outdoor pool

Cons:

NA

2026-01-07 • via Nuitee
M
Martin • family_with_children • de
9
2026-01-04 • via Nuitee
M
Mo • extended_group • ch
10
Great place to stay in the heart of Montreal
Pros:

Room design, staff friendliness

Cons:

N/A

2025-12-22 • via Nuitee
M
Martin • family_with_children • ca
10
2025-12-08 • via Nuitee
M
Mohamed • solo_traveller • sa
10
2025-11-09 • via Nuitee
F
françois • solo_traveller • fr
9
Nice place
Pros:

The croissants from the bakery. That bakery downstairs is incredible.

Cons:

Little bit expensive for me

2025-11-09 • via Nuitee
M
Mohamed • solo_traveller • sa
10
2025-11-09 • via Nuitee
E
Elke • solo_traveller • at
9
Sehr schönes Hotel, sehr nettes Personal
Pros:

Nicht inbegriffen

2025-11-09 • via Nuitee