AC Hotel by Marriott Phoenix Downtown

Hotels
AC Hotels by Marriott
9.6 (912 reviews)
414 North 5th Street , Phoenix , us

Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Modern appeal
Cons:
Overcharged my card
Issues with room features
Limited food choices

Categories

Cleanliness
10
Overall positive sentiment regarding cleanliness; many reviews praise the hotel's cleanliness.
Service
9.96
Staff is frequently mentioned as friendly and helpful.
Location
10
Guests highlight great location proximity to interesting places.
Room Quality
9.46
Some negative comments regarding certain room features like toilet flushing.
Amenities
8.96
Basic amenities provided; some guests noted limitations.
Value for Money
9.46
Good reviews on overall value, though some felt it fell short in terms of service.
Food and Beverage
8.96
Few mentions of food options; some complaints about the lack of an in-house dining option.
Overall Experience
10
Many guests expressed strong desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:22

Property Description

Modern Comfort and Convenience

AC Hotel by Marriott Phoenix Downtown offers a blend of comfort and convenience in the heart of Arizona Center. With a restaurant, fitness centre, and a bar, guests can unwind and indulge during their stay. The family rooms and terrace provide a welcoming atmosphere for all guests.

Explore and Unwind

Guests can start their day with a delicious buffet breakfast before embarking on activities like hiking in the vibrant city of Phoenix. For those looking to relax, the evening entertainment and shared lounge are perfect options.

Business and Pleasure

Whether traveling for work or leisure, guests can take advantage of the business centre's amenities, including a fax machine and photocopier. With the hotel's proximity to Phoenix Convention Center and other attractions, there is always something exciting to explore nearby.

Book your stay at AC Hotel by Marriott Phoenix Downtown for a memorable and convenient experience in Phoenix!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

9.6
Based on 912 reviews
Cleanliness: 10
Service: 9.96
Location: 10
Room Quality: 9.46
Amenities: 8.96
Value for Money: 9.46
Food and Beverage: 8.96
Overall Experience: 10
D
David solo_traveller us
9
2026-05-17 via Nuitee
8
801bingd Friends getaway
10
truly amazing staff
Pros:

amazing hospitality from the entire team always there when you need it

2026-05-16 via Tripadvisor
S
Sunshine794160 Family
10
Great staff
Pros:

Matthias was very warm and welcoming in the bar/ breakfast area. He immediately greeted us and was very attentive. Amazing customer service.

2026-05-16 via Tripadvisor
C
Cruiser36726783365 Business
10
Great experience!
Pros:

Great stay! Excellent staff. Central location with incredible restaurants. I loved it! The rooms were clean and the prices were good. Great value and atmosphere. Loved it!

2026-05-15 via Tripadvisor
R
R4172RGalejandrap Business
10
Cordiality, Friendliness, and Liveliness
Pros:

Dear George,

I had a great experience with Matthias as my waiter for breakfast this morning. He has a spirit the makes the space very lively. I really enjoyed my breakfast because of his cordiality, friendliness, and willingness to learn about my dietary need to ensure my food was great.

Thank you,

Alejandra Perry
(Student; hotel room: Melanie Ervin)

2026-05-15 via Tripadvisor
C
Candace couple us
9
2026-05-11 via Nuitee
J
judsonc434 Business
10
Fabulous!
Pros:

The team bends over backwards to ensure you have exactly what you want. The food is of great quality and there are plenty of options to choose from!

2026-05-06 via Tripadvisor
8
887tatianau Business Chia, Cundinamarca Department
10
Excellent. Thanks Phoenix
Pros:

Rooms were perfect but the service was outstanding specially from the AC kitchen. Special shot out to:

1. Chef Erik
2. Kyla
3. Elisha
4. Star
5. Theresa

2026-04-30 via Tripadvisor
G
Goaltraveler345 Solo travel
10
Perfect location. I like the farmers market on Saturdays
Pros:

Conveniently located in the middle of everything.
Restaurants, convention center, sports facilities and theaters.

I enjoyed the farmers market which happens outside the hotel every Saturday morning. It has affordable breakfast options and fresh fruits.

2026-04-20 via Tripadvisor
J
J1264NHsamb Solo travel
10
Breakfast Experience
Pros:

I had the most amazing experience at breakfast with the serves ( especially Matthias) they were timely, kind, and took the best care of myself.

2026-04-19 via Tripadvisor
J
jakehM6950EB Business
10
Get the breakfast!
Pros:

The breakfast was the best hotel breakfast I’ve ever had. Great service from Matthias!

2026-04-19 via Tripadvisor
4
448patricel Family
10
Wonderful stay
Pros:

Nyla and the rest of the staff were amazing! We will definitely stay here again next year!

2026-04-18 via Tripadvisor
W
WILLIAM A. couple us
8
If we ever have a need or desire to stay in that part of Phoenix, AZ, we’d definitely stay there again.
Pros:

The property was clean, modern & well-maintained. The outdoor patio area was uniquely decorated. The parking ramp was very close to the hotel. Check-in was straightforward and easy. The entire place was very quiet. Every hotel worker we came in contact with was polite, courteous & professional.

Cons:

The room was so modern there was no artwork anywhere in the room. No coffee or coffee pot. No clock radio/alarm.

2026-04-12 via Nuitee
D
Debra couple us
4
Great location, but lacking
Pros:

Great location. Lobby smelled great. They had lavender satchels available for the guests. The rooms were stylish.

Cons:

There was hair that did not belong to me in the shower and on the towels. The shower drain was taken apart and the caulking of the shower leaked all over the floor. That is a hazard.

2026-04-11 via Nuitee
K
kcarl51281 Family
10
Get the breakfast 😋
Pros:

Matthias and Theresa who ran breakfast every morning were absolutely the best! Every morning greeting us cheerfully and serving us breakfast. Actually , the whole staff (front desk, cleaning crew) at the AC is what makes this place special .

2026-04-06 via Tripadvisor
M
Matteo couple it
10
2026-04-01 via Nuitee
J
Journey42347018702 Family
10
Wonderful experience
Pros:

I had such an amazing experience. Theresa is exceptional. She goes above and beyond. But the entire staff from Kylie, Elisha Callisto Eric and Justin. All amazing!!!!! Thank you!!!

2026-03-27 via Tripadvisor
D
David solo_traveller us
10
Pros:

Room was outstanding very clean and comfortable. Staff very friendly and professional.

Cons:

34. bucks to park.

2026-03-25 via Nuitee
M
Moreno couple us
8
2026-03-23 via Nuitee
K
Kara extended_group us
9
2026-03-21 via Nuitee