AC Hotel by Marriott Phoenix Downtown

Hotels
AC Hotels by Marriott
9.6 (927 reviews)
414 North 5th Street , Phoenix , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Modern appeal
Cons:
Overcharged my card
Issues with room features
Limited food choices

Categories

Cleanliness
10
Overall positive sentiment regarding cleanliness; many reviews praise the hotel's cleanliness.
Service
9.96
Staff is frequently mentioned as friendly and helpful.
Location
10
Guests highlight great location proximity to interesting places.
Room Quality
9.46
Some negative comments regarding certain room features like toilet flushing.
Amenities
8.96
Basic amenities provided; some guests noted limitations.
Value for Money
9.46
Good reviews on overall value, though some felt it fell short in terms of service.
Food and Beverage
8.96
Few mentions of food options; some complaints about the lack of an in-house dining option.
Overall Experience
10
Many guests expressed strong desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:22

Property Description

Modern Comfort and Convenience

AC Hotel by Marriott Phoenix Downtown offers a blend of comfort and convenience in the heart of Arizona Center. With a restaurant, fitness centre, and a bar, guests can unwind and indulge during their stay. The family rooms and terrace provide a welcoming atmosphere for all guests.

Explore and Unwind

Guests can start their day with a delicious buffet breakfast before embarking on activities like hiking in the vibrant city of Phoenix. For those looking to relax, the evening entertainment and shared lounge are perfect options.

Business and Pleasure

Whether traveling for work or leisure, guests can take advantage of the business centre's amenities, including a fax machine and photocopier. With the hotel's proximity to Phoenix Convention Center and other attractions, there is always something exciting to explore nearby.

Book your stay at AC Hotel by Marriott Phoenix Downtown for a memorable and convenient experience in Phoenix!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

9.6
Based on 927 reviews
Cleanliness: 10
Service: 9.96
Location: 10
Room Quality: 9.46
Amenities: 8.96
Value for Money: 9.46
Food and Beverage: 8.96
Overall Experience: 10
J
Jenny couple us
10
Pros:

Great location

Cons:

Nothing except the parking garage

2026-07-02 via Nuitee
A
Awezaye solo_traveller us
10
2026-07-01 via Nuitee
Z
zawies Solo travel
10
Great time at a great place .
Pros:

Had a great time, customer service is on point and the front desk team is so welcoming; they helped me through everything I needed. Hope to visit again.

2026-06-19 via Tripadvisor
K
K1398SMkarab Business
10
Amazing customer service!
Pros:

Amazing customer service! Extremely helpful and attentive staff.

2026-06-18 via Tripadvisor
C
carolynen638 Family
10
Exceptional staff
Pros:

Pius at Bar and Andhika at front desk were exceptional

2026-06-18 via Tripadvisor
K
kobusingyea2026 Business
10
Excellent service
Pros:

Amazing staff ,and excellent service at the front desk,the hotel is accessible and can't wait to check in on my next trip

2026-06-18 via Tripadvisor
R
ronniemC1922YR Business
10
The front desk staff are friendly and welcoming, the hotel is near the convention center and the food was good
Pros:

The front desk staff are friendly and welcoming,the hotel is near the convention center and the food was good

2026-06-18 via Tripadvisor
1
172godfreyk Friends getaway
8
Wonderfull experience
Pros:

Very good location near the convention center and sports stadiums.
Good rooms and friendly front desk staff

2026-06-17 via Tripadvisor
A
Arden solo_traveller us
10
2026-06-17 via Nuitee
J
J8227PMelizabetho Family
10
Great staff, beautiful property
Pros:

Charles Kibugo was so helpful and upon arrival. He also sent a handwritten birthday card that was very thoughtful. Xoxo

2026-06-15 via Tripadvisor
2
23rkm67 Business
10
Great breakfast experience
Pros:

Great service from Matthias and the breakfast staff generally who were engaging without being intruding with infectious enthusiasm and positivity. My wife and I stayed at the hotel and met Matthias over breakfast. He brightened our morning and made every possible effort to make us feel special. Even though we were the only ones sat outside in the heat he was still attentive, frequently coming out to check we had everything we needed.

2026-06-15 via Tripadvisor
T
tobeb399 Family
10
Best hotel restaurant experience I’ve had
Pros:

Overall hotel experience was wonderful, but I want to give a particular shoutout to the restaurant staff. I’ve eaten at countless hotel restaurants and the staff is generally apathetic at best, but the staff here was nothing short of incredible. They were the most friendly, cheerful, and helpful crew I’ve ever had the pleasure of being served by. I was so impressed I went out of my way to ask for their names individually so I could call attention to their exemplary work. If you get a chance to be served by Matthias, Star, and Kyla you are in for a treat. Very well done!

2026-06-15 via Tripadvisor
J
Jill couple ch
10
Pros:

Perfekte Preis Leistung

Cons:

-

2026-06-07 via Nuitee
M
Martin_ZRH_LSZH Solo travel Lindau
10
Perfect breakfast
Pros:

Total: 10 / 10 (Everything looks brand new / "factory fresh")
Cleanliness: 10 / 10
Sleep Quality: 10 / 10
Bathroom: 10 / 10 (Large and very modern)
WLAN: Available.
Location: Downtown (ideal for short stays; area not fully explored).
Service: 10 / 10 (Professional and welcoming)
Food & Drink (10/10):
Breakfast: One of the best breakfast buffets I’ve ever had in the USA. Very European style with high-quality cheese and freshly sliced prosciutto.
Restaurant: Delicious food and friendly service.
Parking: Located in the parking garage directly next to the hotel. Important: Parking is managed by a third party, not the hotel. Keep your entry ticket!
Top Feature: Exceptional breakfast and dining quality.
Flop Feature: None.

Verdict: Truly highly recommended. A top-tier option in Phoenix, especially if you value high-quality culinary offerings.

2026-05-30 via Tripadvisor
R
rosemaryy770 Business Toronto, Ontario
10
Great place to stay
Pros:

Great hotel. Great staff! Mathias at the bar is very helpful and friendly!

2026-05-30 via Tripadvisor
V
Vescio couple us
10
2026-05-29 via Nuitee
G
Garcia solo_traveller us
9
2026-05-25 via Nuitee
D
David solo_traveller us
9
2026-05-17 via Nuitee
8
801bingd Friends getaway
10
truly amazing staff
Pros:

amazing hospitality from the entire team always there when you need it

2026-05-16 via Tripadvisor
S
Sunshine794160 Family
10
Great staff
Pros:

Matthias was very warm and welcoming in the bar/ breakfast area. He immediately greeted us and was very attentive. Amazing customer service.

2026-05-16 via Tripadvisor