AC Hotel by Marriott Phoenix Downtown

Hotels
•
AC Hotels by Marriott
9.6 (942 reviews)
414 North 5th Street , Phoenix , US
+1 602-258-1771

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Modern appeal
Cons:
Overcharged my card
Issues with room features
Limited food choices

Categories

Cleanliness
10
Overall positive sentiment regarding cleanliness; many reviews praise the hotel's cleanliness.
Service
9.96
Staff is frequently mentioned as friendly and helpful.
Location
10
Guests highlight great location proximity to interesting places.
Room Quality
9.46
Some negative comments regarding certain room features like toilet flushing.
Amenities
8.96
Basic amenities provided; some guests noted limitations.
Value for Money
9.46
Good reviews on overall value, though some felt it fell short in terms of service.
Food and Beverage
8.96
Few mentions of food options; some complaints about the lack of an in-house dining option.
Overall Experience
10
Many guests expressed strong desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:22

Property Description

Modern Comfort and Convenience

AC Hotel by Marriott Phoenix Downtown offers a blend of comfort and convenience in the heart of Arizona Center. With a restaurant, fitness centre, and a bar, guests can unwind and indulge during their stay. The family rooms and terrace provide a welcoming atmosphere for all guests.

Explore and Unwind

Guests can start their day with a delicious buffet breakfast before embarking on activities like hiking in the vibrant city of Phoenix. For those looking to relax, the evening entertainment and shared lounge are perfect options.

Business and Pleasure

Whether traveling for work or leisure, guests can take advantage of the business centre's amenities, including a fax machine and photocopier. With the hotel's proximity to Phoenix Convention Center and other attractions, there is always something exciting to explore nearby.

Book your stay at AC Hotel by Marriott Phoenix Downtown for a memorable and convenient experience in Phoenix!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Guest Reviews

9.6
Based on 942 reviews
Cleanliness: 10
Service: 9.96
Location: 10
Room Quality: 9.46
Amenities: 8.96
Value for Money: 9.46
Food and Beverage: 8.96
Overall Experience: 10
A
Arlene • extended_group • us
7
Great room and nice spot, close to most.
Pros:

Front Desk people were warm and friendly on every interaction. They were easy to approach and very helpful. Makes a big impact how a person is received, checked in and responded to. We requested some extra towels and the man who brought them up was very kind and sweet. Liked the gym. Well stocked with cold water, towels and clean. We loved the breakfast offerings, especially the espresso machine and coffee. Looked like a great set up if we hadn't already had scheduled meetings. We enjoyed sitting out on the back patio, even though it's warmer, the trees and shade were relaxing and peaceful.

Cons:

I didn't care for housekeeping coming into our room unannounced. We were about to leave at 10 to 10:AM but still gathering our things. Felt a bit pushy. The gentleman who was servicing the breakfast area was very busy...harried. He briefly asked if we were having breakfast but he was not warm or receptive, which may have been he was just too busy. Felt a bit awkward. Parking is in the next building from the hotel and separate, without a breezeway but since it's further down on a one way street, you also have to drive clear around the block to go to the front of the hotel when picking up people or items. The hotel staff are very generous to allow for short/quick car stops, which was appreciated but just something to note for those driving a vehicle and coordinating.

2026-09-16 • via Nuitee
N
Norinco • solo_traveller • us
10
Pros:

Very nice people, location is good. Very easy to Uber around, I love cold stone ice cream.

2026-09-15 • via Nuitee
S
Sheldon • family_with_children • us
10
Clean and quiet.
Pros:

How quiet it was no A/C waking you up at night.

Cons:

The charge for breakfast $20.00/person. We did not have breakfast at the hotel.

2026-09-14 • via Nuitee
N
Norinco • solo_traveller • us
9
2026-09-13 • via Nuitee
K
KISHA • couple • us
9
I really have no complaints. I definitely would stay again if I came back to visit.
Pros:

The location was close to the airport. We liked being able to sit out in the lounge area.

Cons:

The hotel overall was really nice. Our room floor could have been cleaned a little better we seen dirt spots on the floor.

2026-08-31 • via Nuitee
K
Kolby • couple • us
10
2026-08-28 • via Nuitee
A
Alberto • solo_traveller • us
9
Pros:

Clean rooms comfortable beds friendly desk employee

Cons:

No free breakfast

2026-08-27 • via Nuitee
J
Joshua • family_with_children • us
10
2026-08-04 • via Nuitee
M
Monica • couple • us
10
2026-08-02 • via Nuitee
C
Cristiana • couple • us
8
2026-07-20 • via Nuitee
H
Herbert • solo_traveller • us
10
Wonderful experience
Pros:

Very clean and modern and good location

Cons:

All good

2026-07-14 • via Nuitee
A
Ana Gaby Flores • solo_traveller • us
10
2026-07-14 • via Nuitee
J
Jonathon • extended_group • us
9
Pros:

The staff were great: friendly, helpful with good tips on where to go and what to eat. Room was a good size, well appointed and comfortable. Bathroom was large and shower well designed.

Cons:

Room air conditioner was loud and blew right onto my face in bed. But it was hot outside. It would have been nice to have real cups in the room, rather than paper.

2026-07-14 • via Nuitee
D
Daniel • couple • us
10
2026-07-14 • via Nuitee
J
Jenny • couple • us
10
Pros:

Great location

Cons:

Nothing except the parking garage

2026-07-02 • via Nuitee
A
Awezaye • solo_traveller • us
10
2026-07-01 • via Nuitee
8
895jafarim • Solo travel
10
Amazing experience from the Reception Team
Pros:

An exceptional stay from start to finish. The Front Office team delivered impeccable service with warmth, professionalism, and genuine attention to detail. Every interaction was seamless and welcoming, making me feel truly valued as a guest. Their outstanding hospitality sets a remarkable standard of excellence. Highly recommended.

2026-06-30 • via Tripadvisor
B
bethanymich • Couples
10
Coffee was great!
Pros:

I woke up to get the complimentary coffee and Matthias was so helpful and kind. He was super attentive and brought cheer to the morning! He’s definitely a good egg!

2026-06-27 • via Tripadvisor
B
BenL559 • Family • Los Angeles, California
8
A great experience because of the staff
Pros:

Overall, a great experience. Rooms were spacious and clean, and parking available in adjacent structure. No pool, which would have been welcome in the Arizona summer heat.
Most of all, Matheus, Theresa and the rest of the morning staff made our stay a great experience. Friendly and professional, they provided one of the best breakfast services I’ve had. They always made sure that our party (here for a 4 day sports tournament) was well looked after. Makes all the difference.

2026-06-24 • via Tripadvisor
M
M4261FHisabelb • Family
10
Accommodating restaurant
Pros:

Matthias and Starr were so accommodating in the restaurant, they made sure our large party was taken care of and gave exceptional service.

2026-06-24 • via Tripadvisor