AC Hotel by Marriott Phoenix Downtown

Hotels
AC Hotels by Marriott
9.6 (935 reviews)
414 North 5th Street , Phoenix , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Modern appeal
Cons:
Overcharged my card
Issues with room features
Limited food choices

Categories

Cleanliness
10
Overall positive sentiment regarding cleanliness; many reviews praise the hotel's cleanliness.
Service
9.96
Staff is frequently mentioned as friendly and helpful.
Location
10
Guests highlight great location proximity to interesting places.
Room Quality
9.46
Some negative comments regarding certain room features like toilet flushing.
Amenities
8.96
Basic amenities provided; some guests noted limitations.
Value for Money
9.46
Good reviews on overall value, though some felt it fell short in terms of service.
Food and Beverage
8.96
Few mentions of food options; some complaints about the lack of an in-house dining option.
Overall Experience
10
Many guests expressed strong desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:22

Property Description

Modern Comfort and Convenience

AC Hotel by Marriott Phoenix Downtown offers a blend of comfort and convenience in the heart of Arizona Center. With a restaurant, fitness centre, and a bar, guests can unwind and indulge during their stay. The family rooms and terrace provide a welcoming atmosphere for all guests.

Explore and Unwind

Guests can start their day with a delicious buffet breakfast before embarking on activities like hiking in the vibrant city of Phoenix. For those looking to relax, the evening entertainment and shared lounge are perfect options.

Business and Pleasure

Whether traveling for work or leisure, guests can take advantage of the business centre's amenities, including a fax machine and photocopier. With the hotel's proximity to Phoenix Convention Center and other attractions, there is always something exciting to explore nearby.

Book your stay at AC Hotel by Marriott Phoenix Downtown for a memorable and convenient experience in Phoenix!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

9.6
Based on 935 reviews
Cleanliness: 10
Service: 9.96
Location: 10
Room Quality: 9.46
Amenities: 8.96
Value for Money: 9.46
Food and Beverage: 8.96
Overall Experience: 10
C
Cristiana couple us
8
2026-07-20 via Nuitee
J
Jonathon extended_group us
9
Pros:

The staff were great: friendly, helpful with good tips on where to go and what to eat. Room was a good size, well appointed and comfortable. Bathroom was large and shower well designed.

Cons:

Room air conditioner was loud and blew right onto my face in bed. But it was hot outside. It would have been nice to have real cups in the room, rather than paper.

2026-07-14 via Nuitee
H
Herbert solo_traveller us
10
Wonderful experience
Pros:

Very clean and modern and good location

Cons:

All good

2026-07-14 via Nuitee
A
Ana Gaby Flores solo_traveller us
10
2026-07-14 via Nuitee
D
Daniel couple us
10
2026-07-14 via Nuitee
J
Jenny couple us
10
Pros:

Great location

Cons:

Nothing except the parking garage

2026-07-02 via Nuitee
A
Awezaye solo_traveller us
10
2026-07-01 via Nuitee
8
895jafarim Solo travel
10
Amazing experience from the Reception Team
Pros:

An exceptional stay from start to finish. The Front Office team delivered impeccable service with warmth, professionalism, and genuine attention to detail. Every interaction was seamless and welcoming, making me feel truly valued as a guest. Their outstanding hospitality sets a remarkable standard of excellence. Highly recommended.

2026-06-30 via Tripadvisor
B
bethanymich Couples
10
Coffee was great!
Pros:

I woke up to get the complimentary coffee and Matthias was so helpful and kind. He was super attentive and brought cheer to the morning! He’s definitely a good egg!

2026-06-27 via Tripadvisor
B
BenL559 Family Los Angeles, California
8
A great experience because of the staff
Pros:

Overall, a great experience. Rooms were spacious and clean, and parking available in adjacent structure. No pool, which would have been welcome in the Arizona summer heat.
Most of all, Matheus, Theresa and the rest of the morning staff made our stay a great experience. Friendly and professional, they provided one of the best breakfast services I’ve had. They always made sure that our party (here for a 4 day sports tournament) was well looked after. Makes all the difference.

2026-06-24 via Tripadvisor
M
M4261FHisabelb Family
10
Accommodating restaurant
Pros:

Matthias and Starr were so accommodating in the restaurant, they made sure our large party was taken care of and gave exceptional service.

2026-06-24 via Tripadvisor
9
909abbyr Family
10
Exceptional experience
Pros:

Experience in one word: Perfect. We felt like valued guests and family. Breakfast was an elevated experience. The food was exceptional, the service incredible. Matthias and Kyle were amazing. Looking forward to visiting again.

2026-06-23 via Tripadvisor
K
karines432 Family
10
Exceptional stay — incredible team!
Pros:

The AC Hotel Downtown completely exceeded our expectations. Our rooms were gorgeous, comfortable, and impeccably clean.

The real standout was the restaurant. Matthias, the restaurant manager, is absolutely phenomenal — attentive, warm, and the kind of hospitality professional who makes every guest feel like a VIP. And Chef Star delivered what was hands down the best breakfast we’ve had at any hotel. Fresh, beautifully executed, and clearly made with real care.

This team is something special. We will 100% be back — thank you Matthias and Chef Star for making our stay truly memorable!

2026-06-21 via Tripadvisor
Z
zawies Solo travel
10
Great time at a great place .
Pros:

Had a great time, customer service is on point and the front desk team is so welcoming; they helped me through everything I needed. Hope to visit again.

2026-06-19 via Tripadvisor
K
K1398SMkarab Business
10
Amazing customer service!
Pros:

Amazing customer service! Extremely helpful and attentive staff.

2026-06-18 via Tripadvisor
C
carolynen638 Family
10
Exceptional staff
Pros:

Pius at Bar and Andhika at front desk were exceptional

2026-06-18 via Tripadvisor
K
kobusingyea2026 Business
10
Excellent service
Pros:

Amazing staff ,and excellent service at the front desk,the hotel is accessible and can't wait to check in on my next trip

2026-06-18 via Tripadvisor
R
ronniemC1922YR Business
10
The front desk staff are friendly and welcoming, the hotel is near the convention center and the food was good
Pros:

The front desk staff are friendly and welcoming,the hotel is near the convention center and the food was good

2026-06-18 via Tripadvisor
1
172godfreyk Friends getaway
8
Wonderfull experience
Pros:

Very good location near the convention center and sports stadiums.
Good rooms and friendly front desk staff

2026-06-17 via Tripadvisor
A
Arden solo_traveller us
10
2026-06-17 via Nuitee