B&B Hotel Mannheim-Neuostheim

Extremely Disappointing – Poor Organisation and a Lack of Respect for Guests

Our stay at the B&B Hotel in Mannheim took place from 7 October to 8 October 2026, and unfortunately, it was a very disappointing experience.

After approximately 12 hours of travelling, we arrived at the hotel at around 10:00 a.m. on 7 October. The receptionist informed us that our rooms would not be ready until 3:00 p.m. We accepted this, expecting that at least everything would be properly prepared by the time we checked in.

Unfortunately, when we returned shortly before 3:00 p.m., we discovered that one of the rooms we had been given had not been cleaned, while the lock on the second room was not working, making it impossible to enter. When we reported these problems to reception, the receptionist seemed surprised by the situation and eventually assigned us two different rooms.

Sadly, that was not the end of the problems. The following morning, on 8 October, at around 8:00 a.m., while we were still asleep, a housekeeper suddenly entered one of our rooms without warning, intending to clean it. She appeared surprised to find that guests were still inside. This kind of situation is unacceptable and demonstrates serious problems with organisation and communication between members of staff.

I reported the incident to reception once again, and the employee again seemed surprised by what had happened. Instead of receiving a professional response and a proper explanation, we were left with the impression that nobody was really in control of the situation.

We are extremely disappointed with both the hotel’s organisation and its attitude towards customers. We are not asking for anything extraordinary — simply a clean room, functioning door locks and basic respect for our privacy. These are the absolute minimum standards any hotel should provide.

The entire experience gave us the impression of serious organisational chaos and a lack of proper supervision of the staff.

Parking costs an additional €12 per day.
In fact, I wanted to cancel my stay immediately upon arrival, as soon as I saw the location of the hotel and how close it was to the airport. Since I had prepaid for the accommodation through Booking.com, I approached the reception. The receptionist simply told me that I had to arrange the cancellation myself through Booking.com. He did not explain that Booking.com would also require confirmation or approval from the hotel, nor did he offer any assistance with the process. Only afterwards did I realise that the situation was not as straightforward as it had been presented to me. In such a situation, I would expect clearer information and a more professional approach from the reception staff.
There are some positive aspects to the location: the tram stop is practically across the street, a petrol station and shops are nearby, and for me personally the hotel was conveniently located in relation to the site where I was working. The room was clean and matched the size shown in the photos, and the coffee at breakfast was excellent.
Nevertheless, considering the very poor breakfast, the lack of organisation, the additional parking charge, the noise from the car park, and the immediate proximity of the airport with frequent small aircraft and helicopters, I would not choose this hotel again and would not recommend it to others.

停车12欧只是过夜的话，稍微有点儿贵

Der Wasserdruck in der Dusche war ziemlich schwach. Mehr gibt es nicht zu bemängeln.

Nothing to add. If I really have to mention a negative, as you’re twisting my arm, some drapes would’ve improved the acoustics in the breakfast room. There… now I sound like a nag, is that what you wanted?