Pets allowed

Facilities

Fitness facilities
Free WiFi
Terrace
Elevator
Fitness facilities
Smoke-free property
Garage

Review Highlights

Pros:
Modern and spacious rooms
Good location near convention center
Cons:
Poor service and responsiveness
Cleanliness issues

Categories

Cleanliness
6.71
Several comments regarding poor maintenance and unpleasant odors in common areas.
Service
7.18
Negative sentiment regarding lack of support and responsiveness.
Location
8.72
Conveniently located next to the convention center, despite area concerns.
Room Quality
8.67
Rooms are modern, large, and comfortable.
Amenities
7.7
Lack of provisions noted, such as empty stock areas.
Value for Money
8.16
General sentiment suggests a fair return for what is offered.
Food and Beverage
8.71
Not mentioned specifically, assuming standard offerings.
Overall Experience
8.18
A combination of nice room but considerable service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Luxurious Rooms
Unwind in one of our 63 air-conditioned rooms with Smart televisions and rainfall showerheads in the bathrooms.

Prime Location
Explore nearby attractions such as the Ernest N. Morial Convention Center and Magazine Street just steps away from our hotel.

Top-Notch Amenities
Stay connected with complimentary Wi-Fi, enjoy the fitness center, and take in stunning views from the terrace during your stay.

Book your stay at Roami at The Lola now for a luxurious experience in the heart of New Orleans!

Important information:

  • Up to 2 children 12 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8
Based on 139 reviews
Cleanliness: 6.71
Service: 7.18
Location: 8.72
Room Quality: 8.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.18
M
Mary
4
Pros:

Location to convention center was great. Cleanliness was fair. AC worked good. NO ice maker or ice machine on premises.
Safety concern with doors being rigged to not lock on 2 nights. We removed the safety pin to ensure safety. Supposedly a maintenance person was coming to check.

2025-09-30 • via Nuitee
S
Steven • friends
8
Pros:

The rooms were modern and large. The area was a little skech, but right next to the convention center. There is not "staff" at the property. I never once saw a housekeeper/cleaning crew and almost evey day the elevatirs smelled of weed and people were making noise all night long

2025-09-21 • via Nuitee
D
DJ
2
No help or accountability
Pros:

I had a terrible experience with this booking. Upon arrival, I followed the emailed instructions to access the building and room using my unique passcode. When I entered the room, the TV was on, and another family’s belongings were scattered throughout. It was already occupied. I immediately left the room and tried contacting the host using the number provided, but it connected to a Roami company phone system, not an actual person. I also called Roami’s customer service number listed on their website, only to be met with an automated system that offered no real assistance.

Out of options, I contacted Hotels.com (the site I booked through), but they informed me that nothing could be done since the property had a “no refund” policy. I was left stranded, forced to scramble for a last-minute hotel at my own expense.

Neither Roami nor Hotels.com provided any help or accountability. I strongly caution others against booking with this property or through Roami. The lack of customer support and responsibility was extremely disappointing.

2025-09-08 • via Nuitee
W
Weslyne
6
Pros:

The Contact Person Was Not Responsive And They Change Company In The Middle Of The Stay And Still No Response.
The A/C Wasn’t Fully Functioning For A Part Of The Stay But Couldn’t Get Any Assistance.
No Front Desk Personnel.
Area Designated For Items To Restock Was Empty For 90% Of The Time.

2025-08-29 • via Nuitee
D
Denise
10
Nice!
Pros:

Was very nice room. Very roomy. Clean. Comfortable bed. Would stay again.

2025-07-31 • via Nuitee
E
Erroll
4
Pros:

Poor Maintenance, poor quality beds

2025-07-24 • via Nuitee
S
Shaquina • family
10
Pros:

This was for my family. The price was phenomenal the experience that we had being there was one of space. As our children have gotten older it is harder to find a space that we all fit in comfortable. We visited at least 10 different locations from Florida to Texas and this offered us the most space

2025-07-09 • via Nuitee
S
Shandaka • partner
8
Pros:

No staff

2025-07-03 • via Nuitee
J
Jessica
2
Worst Hotel I've Ever Stayed In
Pros:

The description of this hotel is completely inaccurate. It says "an upscale hotel." There is NOTHING upscale about it. They don't let you check in early and when waiting in the lobby, it's VERY noisy the whole time. You can't heard the other person or take a call. There is disgusting rust and yellow goop caked along the bottom of mirrors on the kitchen sink. The mattress was the most uncomfortable one I've every slept in--when you sit on it, it literally falls to the bed frame. The curtain let the sun shine right onto the bed, waking me up at sunrise every morning, which was irritating. The towels are paper thin. And there was black hair all over the comforter (my hair is red). The only positive is the location to the convention center.
You can't get new towels (unless you want to wash them yourself). I didn't sign up for doing laundry when staying at a hotel especially one that claims to be upscale. Biggest waste of money, and I would never recommend this hotel to anyone.

2025-06-26 • via Nuitee
N
Nykeria
6
Pros:

It was a pleasure staying here.

2025-06-20 • via Nuitee
T
Tyra • friends
8
Pros:

The unit was nice but there was an issue with the code at the entrance to the building

2025-06-19 • via Nuitee
J
Jared • friends
8
Pros:

Location is ideal for the convention center and the communication without staff present was very impressive. However, you have to be ok with the noise level from the freeway that is literally above you. We also struggled a lot with the room temp as ventilation to the main bedroom was poor.

2025-06-17 • via Nuitee
C
Christopher
4
Pros:

My booking was canceled at the last minute, and I had to go through a lot of trouble to secure the room that I had already paid for. Plus, the room was unbearably humid.

2025-06-13 • via Nuitee
M
Margaret
6
Pros:

Could smell dumpster from door way entrance. Room smelled musty and of mildew.

Stay was good but falsely advertised for breakfast.

2025-06-12 • via Nuitee
C
chase
10
Pros:

great

2025-06-10 • via Nuitee
R
Richard
10
Pros:

Cannot really relate to the service being that it is self-service, but the instructions, the rooms, the loation and comfort level were all terrific!

2025-06-03 • via Nuitee
A
Amanda • family
8
Pros:

Area

2025-05-29 • via Nuitee
S
Sara • family_with_children
10
Pros:

Clean, cute.

2025-05-28 • via Nuitee
C
Cheryl
8
Pros:

It was perfect for attending a conference at the convention center. I didn’t fully love the lack of available staff, but for getting in I was able to find the assistance that I needed.

2025-05-28 • via Nuitee
E
Edith • friends
10
Pros:

Estuvimos muy agusto, felicitaciones por su excelente servicio 👏 👍

2025-05-27 • via Nuitee