University Inn of Carbondale by Hotel O

Hotels
5.5 (606 reviews)
2400 W Main St , Carbondale , US
+1 618-280-0358

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location was about the only good thing here
Cost
Cons:
Dirty rooms
Poor service
Subpar amenities
Horrible breakfast options

Categories

Cleanliness
3.83
Many reviews mention dirty rooms and inadequate cleanliness.
Service
7.3
Kiosk check-in was impersonal and difficult, but some aspects of service met expectations.
Location
7.84
Location received positive feedback as a primary advantage.
Room Quality
4.79
Multiple reviews highlighted issues with room maintenance and cleanliness.
Amenities
4.82
Basic amenities were noted but lacking in quality and maintenance.
Value for Money
4.78
Some guests felt the price did not match the quality of their stay.
Food and Beverage
3.83
Breakfast options were described as lacking, and overall quality was poor.
Overall Experience
6.8
Overall experience was below average with numerous complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:48

Property Description

Convenient Location and Family-Friendly Atmosphere
University Inn of Carbondale, located just 6.2 km from Southern Illinois University, offers a comfortable stay for families and travelers alike. The hotel's proximity to Giant City State Park provides guests with the perfect opportunity to explore the natural beauty of the area.

Modern Amenities for a Relaxing Stay
Each air-conditioned room at University Inn of Carbondale is equipped with free WiFi, a desk, and a flat-screen TV, ensuring guests have everything they need for a relaxing stay. The hotel also offers free bed linen and towels for added convenience.

Additional Services for a Seamless Experience
Guests can take advantage of the free private parking and business centre during their stay. The 24-hour front desk is always available to assist with any inquiries, making your visit stress-free.

Experience comfort and convenience at University Inn of Carbondale - Book your stay now!

Important information:

Please note that pets will incur an additional charge of USD 20 per night, per pet.

Please note that early check-in or late check-out is available, subject to availability.

Please note that an additional charge of USD 10 per hour applies to early check-in and late check-out.

Breakfast is available daily from 7:30 AM to 10:30 AM.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.5
Based on 606 reviews
Cleanliness: 3.83
Service: 7.3
Location: 7.84
Room Quality: 4.79
Amenities: 4.82
Value for Money: 4.78
Food and Beverage: 3.83
Overall Experience: 6.8
L
londarious • extended_group • us
1
DONT GO HERE
Pros:

DONT GO HERE

Cons:

DONT GO HERE

2026-11-06 • via Nuitee
A
Alex • couple • us
1
get a working toilet
Pros:

our TOILET didn’t even work?? and no tv remote ac wouldn’t move the whole temp control wasn’t working and the walls are dirty stains on the mattress but other than that it was horrible

Cons:

our TOILET didn’t even work?? and no tv remote ac wouldn’t move the whole temp control wasn’t working and the walls are dirty stains on the mattress but other than that it was horrible and the check in process is so slow and having in person staff is way better

2026-11-05 • via Nuitee
B
Bryar • couple • us
7
2026-11-03 • via Nuitee
J
Joshua • couple • us
1
Pros:

Bad

Cons:

Everything was bad

2026-10-31 • via Nuitee
R
Ramsey • couple • us
3
This was the worst hotel I have stayed in and I will not return again.
Pros:

The bed was good and had clean sheets. The air conditioner unit worked well. The location was good and close to my weekend activities and places to go and eat. The ice machine worked well.

Cons:

Breakfast was a disaster. Breakfast did not start on time. I had to get the automated desk person to get the breakfast going. There was no waffles or yogurt. The coffee machines did not work. There was no juice. The only thing worth eating was the cereal. I did not like the automated teller. There should have been an in person employee working the check in desk. Most of the automated tellers did not speak good English. The first room I was given, the door would not close. The second room I was given, you had to force the door close. The towel holder in the restroom was missing and a hole was in the wall where the holder use to be. The TV did not work and the remote did not work. I told the automated teller and a roku device was given, but no remote to operate the TV. We did not have TV during the entire stay and could not turn the TV off. The electric outlet in the bathroom did not work. When I shut the bathroom door. I had to struggle to get it open. I was almost locked in. One of the lamps was missing a light bulb. The parking lot is in need of repair. The concrete had several pot holes and cracks. The floor in the bedroom area was dirty and there were several spiders dead and alive in the room. My keys stopped working Saturday afternoon when I had paid for Saturday night stay also. I was missing a hand towel. I did not bother to tell the automated teller.

2026-10-26 • via Nuitee
A
Art • solo_traveller • us
1
I will never stay in that hotel again and I will not recommend anyone to stay there
Pros:

Nothing I did not have a good experience on y stay there is nothing good to say about this hotel the staff was not friendly and they did not treat me with the respect I need

Cons:

I waited Around for 6 hours to get a room and it was smelly and dirty no tv to watch I complained and they told me to wait this is not ok I will not recommend this place to no one the outside door didn't close so anyone could come in the back door to hurt someone and there is nothing anybody can do about it this place is very unsafe do not bring your children

2026-10-26 • via Nuitee
B
Bryar • couple • us
10
As expected for the price
Pros:

Open and easy

Cons:

Potholes

2026-10-25 • via Nuitee
B
Bond • couple • us
7
Good hotel mild services
Pros:

The room was spacious and clean n smelled good

Cons:

Out dated milk in lobby which was nasty as well as some white dude touched n closed my door handle I asked why would he do tht it's very disrespectful his reply just making sure the door was closed when the proper way would be to.knock n address the situation not close a paying customers door plus when I checked out the attendant on monitor told me my deposit would be back on my card which it wasn't now I have to drive 40 miles to pick up my deposit

2026-10-22 • via Nuitee
J
Joshua • couple • us
5
2026-10-22 • via Nuitee
T
Terielle • solo_traveller • us
1
2026-10-22 • via Nuitee
M
Mia • couple • us
4
2026-10-20 • via Nuitee
D
Danny • couple • us
7
Right price, great location! Room smelled a bit
Pros:

Location perfect and safe

Cons:

No live person at desk ! Not used to that yet?

2026-10-18 • via Nuitee
L
LaKeisha • solo_traveller • us
1
2026-10-14 • via Nuitee
B
Burgess • extended_group • us
10
2026-10-12 • via Nuitee
J
James • extended_group • us
6
2026-10-08 • via Nuitee
S
Scott • couple • us
1
I booked and when I got there they didn’t have my room and still haven’t reimbursed me.
Pros:

Nothing

Cons:

Everything

2026-10-08 • via Nuitee
K
Khady • couple • us
1
After reservation and drove 5 hours, got to the hotel, they said that they do not have no room available
Pros:

After reservation and drove 5 hours, got to the hotel, they said that they do not have no room available

Cons:

After reservation and drove 5 hours, got to the hotel, they said that they do not have no room available

2026-08-28 • via Nuitee
C
Cristian • solo_traveller • co
1
Cons:

Me cancelaron la reserva en persona apenas llegué al hotel sin una razón clara y no me cancelaron la reserva online.

2026-08-25 • via Nuitee
T
Trinity • couple • us
5
2026-08-21 • via Nuitee
M
Margery • family_with_children • us
1
The stay was horrible!!!!!!
Pros:

The location was ok but overall I will never go back. There were a lot of nets, no ice, no TV because there were no remotes.

Cons:

I hated the lobby, the staff service was very limited, No ice machine, No TV and a lot of nets flying around.

2026-08-17 • via Nuitee