University Inn of Carbondale by Hotel O

Hotels
5.5 (606 reviews)
2400 W Main St , Carbondale , us
+1 618-280-0358

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location was about the only good thing here
Cost
Cons:
Dirty rooms
Poor service
Subpar amenities
Horrible breakfast options

Categories

Cleanliness
3.83
Many reviews mention dirty rooms and inadequate cleanliness.
Service
7.3
Kiosk check-in was impersonal and difficult, but some aspects of service met expectations.
Location
7.84
Location received positive feedback as a primary advantage.
Room Quality
4.79
Multiple reviews highlighted issues with room maintenance and cleanliness.
Amenities
4.82
Basic amenities were noted but lacking in quality and maintenance.
Value for Money
4.78
Some guests felt the price did not match the quality of their stay.
Food and Beverage
3.83
Breakfast options were described as lacking, and overall quality was poor.
Overall Experience
6.8
Overall experience was below average with numerous complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:48

Property Description

Convenient Location and Family-Friendly Atmosphere
University Inn of Carbondale, located just 6.2 km from Southern Illinois University, offers a comfortable stay for families and travelers alike. The hotel's proximity to Giant City State Park provides guests with the perfect opportunity to explore the natural beauty of the area.

Modern Amenities for a Relaxing Stay
Each air-conditioned room at University Inn of Carbondale is equipped with free WiFi, a desk, and a flat-screen TV, ensuring guests have everything they need for a relaxing stay. The hotel also offers free bed linen and towels for added convenience.

Additional Services for a Seamless Experience
Guests can take advantage of the free private parking and business centre during their stay. The 24-hour front desk is always available to assist with any inquiries, making your visit stress-free.

Experience comfort and convenience at University Inn of Carbondale - Book your stay now!

Important information:

Please note that pets will incur an additional charge of USD 20 per night, per pet.

Please note that early check-in or late check-out is available, subject to availability.

Please note that an additional charge of USD 10 per hour applies to early check-in and late check-out.

Breakfast is available daily from 7:30 AM to 10:30 AM.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.5
Based on 606 reviews
Cleanliness: 3.83
Service: 7.3
Location: 7.84
Room Quality: 4.79
Amenities: 4.82
Value for Money: 4.78
Food and Beverage: 3.83
Overall Experience: 6.8
K
Khady • couple • us
1
After reservation and drove 5 hours, got to the hotel, they said that they do not have no room available
Pros:

After reservation and drove 5 hours, got to the hotel, they said that they do not have no room available

Cons:

After reservation and drove 5 hours, got to the hotel, they said that they do not have no room available

2026-08-28 • via Nuitee
C
Cristian • solo_traveller • co
1
Cons:

Me cancelaron la reserva en persona apenas llegué al hotel sin una razón clara y no me cancelaron la reserva online.

2026-08-25 • via Nuitee
T
Trinity • couple • us
5
2026-08-21 • via Nuitee
M
Margery • family_with_children • us
1
The stay was horrible!!!!!!
Pros:

The location was ok but overall I will never go back. There were a lot of nets, no ice, no TV because there were no remotes.

Cons:

I hated the lobby, the staff service was very limited, No ice machine, No TV and a lot of nets flying around.

2026-08-17 • via Nuitee
T
Trinity • couple • us
3
2026-07-17 • via Nuitee
T
Trinity • solo_traveller • us
7
2026-07-10 • via Nuitee
J
Jeremy • solo_traveller • us
1
2026-06-23 • via Nuitee
C
Colin Ladd • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything...Breakfast consisted of

2026-05-27 • via Nuitee
K
Kamren • couple • us
1
Didn’t stay due to staff incompetence and lack of cleanliness
Pros:

Nothing

Cons:

Everything

2026-05-13 • via Nuitee
J
Jobina • couple • us
4
Pros:

It was quiet

Cons:

I paid for a room that I didnt get and I didnt get a refund after it was figured out that I was in the wrong room the room I booked wasn't available and its not fair that I didn't get a partial refund I paid alot of money for a room I didnt even get I got a down grade

2026-05-13 • via Nuitee
H
Hernan • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-05-13 • via Nuitee
P
Princeleon • couple • us
1
Most run disgusting place I have ever seen
Pros:

Nothing

Cons:

Horrible place no staff have to talk to someone through a kiosk. Door was broken. Room was dirty old socks left in the room. Half of the hotel was closed down. Sheets dirty couldn’t get new sheets or towels

2026-05-10 • via Nuitee
S
sutton • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-05-08 • via Nuitee
• couple • us
1
2026-04-29 • via Nuitee
A
Ava • couple • us
1
2026-04-28 • via Nuitee
J
Jennifer • couple • us
10
2026-04-11 • via Nuitee
T
T • couple • us
5
Staff is not willing to clean up your room
Pros:

It was okay and cheap

Cons:

TV didn't work and I asked the lady who she said she is not going to fix it

2026-03-21 • via Nuitee
C
Chalecita • extended_group • us
1
Disgusting
Pros:

This is the worst place I've ever stayed. There isn't even a person at the desk to greet you; there's a machine you have to talk to and try to understand the people on the screen. The place reeks of cigarettes and is filthy. The rooms... I woke up with insect bites all over my body. The pictures are nothing like the place itself. I definitely wouldn't recommend this place to anyone. They charge a $100 deposit per room in case you damage it. This room was broken, even the door was broken. Honestly, it was disgusting. The air conditioning didn't even work. The bathroom water was running constantly; it was disgusting. The sheets were filthy. The worst night I've ever had.

Cons:

This is the worst place I've ever stayed. There isn't even a person at the desk to greet you; there's a machine you have to talk to and try to understand the people on the screen. The place reeks of cigarettes and is filthy. The rooms... I woke up with insect bites all over my body. The pictures are nothing like the place itself. I definitely wouldn't recommend this place to anyone. They charge a $100 deposit per room in case you damage it. This room was broken, even the door was broken. Honestly, it was disgusting. The air conditioning didn't even work. The bathroom water was running constantly; it was disgusting. The sheets were filthy. The worst night I've ever had.

2026-03-18 • via Nuitee
P
Paige • couple • us
1
Horrible
Pros:

Nothing no real human was there


There was a kid behind the counter unattended with a tablet !!!!!


Not a adult in sight


They didn't disclose in there booking listing there would be a deposit of 100 on arrival

Very unclean and dirty as well

And you have to attempt to hear some one on a machine

Cons:

Nothing no real human was there


There was a kid behind the counter unattended with a tablet !!!!!


Not a adult in sight


They didn't disclose in there booking listing there would be a deposit of 100 on arrival

Very unclean and dirty as well

And you have to attempt to hear some one on a machine

2026-03-17 • via Nuitee
T
Taneesha • couple • us
1
Pros:

Nothing it wasn't clean I didn't stay there

Cons:

Nothing it wasn't clean I didn't stay there

2026-03-04 • via Nuitee