Facilities

Fitness facilities
Nature reserve
Health or beauty spa nearby
Arcade/game room
Terrace
Garden
Luggage storage
Wheelchair accessible
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Lovely stay
Great area and location
Cons:
Filthy apartment
Inadequate service
Poor maintenance

Categories

Cleanliness
4.7
Filthy on arrival, kitchen covered in ants, and persistent unpleasant odors.
Service
9.67
Delayed check-in and inadequate response to complaints.
Location
10
Great area and very close to everything.
Room Quality
8.71
Room cleanliness was poor and had items left by previous guests.
Amenities
9.66
Lacked basic cleaning supplies like a vacuum cleaner.
Value for Money
5.69
Experience deemed as a total waste of money.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
7.15
Disappointing stay with many issues regarding cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:52

Property Description

Welcome to your ideal getaway in the heart of Gold Coast, where comfort meets convenience!

Recreational Oasis
Dive into relaxation with our two stunning outdoor swimming pools, perfect for soaking up the sun or taking a refreshing dip. Our well-equipped fitness center and engaging arcade/game room ensure that there’s never a dull moment.

Home Away From Home
Your individually decorated apartment comes with a fully equipped kitchen, including a full-sized refrigerator/freezer and an oven, allowing you to whip up your favorite meals. Enjoy entertainment on a 40-inch flat-screen TV with digital programming while staying connected with complimentary wireless internet access.

Prime Location
Located just a stone's throw from iconic attractions like Cavill Avenue and the beautiful Surfers Paradise Beach, you’ll have endless options for shopping, dining, and entertainment right at your doorstep.

Don’t miss your chance for the perfect stay—book your room now!

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.2
Based on 59 reviews
Cleanliness: 4.7
Service: 9.67
Location: 10
Room Quality: 8.71
Amenities: 9.66
Value for Money: 5.69
Food and Beverage: 10
Overall Experience: 7.15
K
Kristy
10
Pros:

I would recommend staying in this apartment, it is in a great spot. The

2025-10-11 via Nuitee
P
Philippa family_with_children
6
Pros:

Great location, awesome outdoor area with pool, bbqs etc, rooms were ok but not really worth what we paid, but the location was great, right close to everything, nice views. We were staying as a group so had 2 other apartments booked, because this was thru a property management company and not the hotel itself it wasnt easy, we had to pick the keys up from a different property with no parking so hard to get in to get the keys, they made us stand their amd check in online, wouldnt just check us in when we were standing there which was awkward when we were on roaming and hadnt set our phones up properly yet, our apartments were on sperate floors across 2 different towers, we werent able to visit each other or meet at any other rooms as the keys only allow you to go to the floor you are on, none of this was explained to us so had some frustratong times stuck in lifts until we figured this out and made it really hard to interact with the rest of the group, parking also took a but to work out as wasnt explained, if i was to stay again i would be booking one direct through the hotel, not through Gold Coast letting, but if staying with a group id reccommend sonewhere else

2025-10-07 via Nuitee
S
Skye family
10
Pros:

Was perfect great location place was just as advertised clean only thing is the mattress needs updating and the bathroom fan needs to be fixed

2025-10-04 via Nuitee
A
Alesia family_with_children
8
Pros:

Location is amazing with a Coles and a quick walk through to downtown surfers accessible from the building. We were in a group and other families were in different towers so it made it difficult to see each other. This room was a great layout with amazing views. Only sheets provided for the beds. Couple small things need fixing but otherwise a great clean room! We loved our stay.

2025-10-01 via Nuitee
A
Amy-jayde
10
Pros:

As usual lovely stay

2025-09-12 via Nuitee
M
Maifea family_with_children
8
Pros:

Great area and location. Only thing is hardly any cleaning stuff or at least a vacuum cleaner.

2025-08-24 via Nuitee
S
Simcha family
2
Pros:

DO NOT STAY HERE!! Apartment was filthy, sticky, greasy and smelly on arrival. Kitchen covered in ants. Toilet stank like sewerage and smelled up the entire place. Felt like we were living in sewer. Place is completely rundown and no upkeep. Exposed nails in carpet, broken Tv and AC and pools were not heated as promised. Upon complaints, no action was taken. Fake promises to send housekeeping. Did not respond to phone calls or emails. Housekeeping never showed. I can not express it enough, this place is disgusting and a total waste of money. Learn from our mistake and DO NOT STAY HERE. We asked to switch rooms they refused. They did not bother trying to help us, they did not care. I gave them plenty of opportunities to help us and begged for a solution. We heard nothing from them. The smell of the place will haunt me for a long time.

2025-07-17 via Nuitee
T
Terrance family
8
Pros:

We arrived at check in time of 2pm and the room wasn’t ready, we were given the keys and told around half an hour until it would be ready. We went up to the room after 45mins (as we had just driven 1000kms) and the room was still not ready and we were told another half an hour at least. We sat in the lobby for ages until our room was ready. The apartment was good but maybe had some of the owners things in the cupboards etc. Great spot, very close to everything!

2025-07-09 via Nuitee
K
Karen family
8
Pros:

My family and I had an amazing time at the Towers especially with the indoor pool. I loved the view of the ocean from our hotel room but we couldn’t work the air conditioning so that was disappointing. The kitchen was a bit dated but it had what you needed. I would return to the Towers but not the room we had allocated to us which was the 3 bedroom apartment.

2025-05-23 via Nuitee
P
Patricia family_with_children
8
Pros:

Great views and location. Facilities and amenities were good too, would recommend! The only downfall was they were doing maintenance on the elevators and it took forever to get up and down as there was only 2 lifts working… but overall great stay.

2025-04-13 via Nuitee
R
Rabija
4
Pros:

The life's are very slow only 2 working whating period every time is 15 min the internet not working at all the whole time i used my phone date

2025-02-19 via Nuitee
G
Ghassan family
6
Pros:

Concierge wasn’t helpful because we booked from coastal letting private property they wouldn’t help me to take our luggage up to the room

2025-02-05 via Nuitee
C
Craig
6
Bad communication
Pros:

Run down apartment dated
Old scuffed walls and table
Coffee table bubbled and chipped
Lock on outer door no casing so lock wobbled
Arrived no power in tower
No lights lifts air conditoning
Wasnt onformed rang letting agent 8 time got no where wasnt passed onto out of hours staff was getting dark with children and very hot had to use phones as lights cancel my birthday meal as could not get ready

2025-02-04 via Nuitee
O
Omer friends
8
Pros:

Amazing view🌆 clean apartment and good facilities within hotel. However check-in process was no smooth, no communication, no sms received, information on parking etc just a mess.

2025-01-27 via Nuitee
L
Lee family
4
Pros:

Very run down, the coffee table is worth $5, zero warmth, below average decor.

2025-01-22 via Nuitee
T
Theo family
6
Pros:

too many people, old furnishings, NNot very clean. Toilet was leaking.

2025-01-20 via Nuitee
D
Darren Kenneth family
10
Pros:

The stay was great. The property managers at Coastal were great. The location provides the perfect balance of convenience with everything close. We would be happy booking this trip again.

2025-01-20 via Nuitee
H
Hasan Al family
8
Pros:

Enjoyed the stay but finding the parking for the forst time was confusing :)

2025-01-13 via Nuitee
K
Kerry
6
3 bedroom apartment stay
Pros:

Apartment was clean and tidy. Nice view over pool and some partial beach views. Although we stayed a week and there was no cleaning and no clean towels. We had to clean towels daily to cater for showers and swims. There was no cleaning products. I would suggest there be floor cleaner, spray and wipe, toilet cleaner, jif available. Limited dishwashing liquid, bin bags and toilet rolls for a week stay so we had to buy some. tv in the room is not great. No channels found. No swimming towels available. Oven door is loose. Annoying the main room and ensuite doesn’t have a balcony view. Had no windows in that room. It is a privately rented out hence no cleaning and towel changing. 3.5 stars

2024-12-30 via Nuitee
V
Verified traveler
10
Pros:

We had a wonderful six-night stay at this apartment, and it was perfect for our family! The space was clean, well-maintained, and equipped with everything we needed for a comfortable stay. The layout was family-friendly, and the amenities made it feel like a home away from home. The location was excellent, close to local attractions, shops, and the beach, which was a big plus. The hosts were friendly and responsive, ensuring our stay was smooth from start to finish. Highly recommended for families looking for a relaxing and enjoyable getaway!

2024-12-28 via Nuitee