Saki Aparthotel 4

In the pictures during my booking the place looks very clean BUT when I arrived on site it was extremely dirty and things are broken in the room. I left immediately after the night as it has mold too.

Scam hotel. They didn't honor the booking I made weeks ago and tried to charge me the same fee for a smaller room. On top of that they wanted to charge an early check in fee for a room I didn't even want. While I was there, they charged someone an extra fee for dirty sheets. It was embarrassing for everyone. The owner was useless and full of excuses and the staff were very unprofessional. Read the reviews on Google Maps. I wish I had. They're terrible. I spent the rest of my afternoon looking for another place. Stay away from this pathetic hotel.

Khách sạn đẹp và hiện đại, nhân viên nhiệt tình chu đáo, vượt ngoài sự mong đợi

Was told by the receptionist that the property was fully booked despite me getting a confirmation on Expedia. Was offered to have my booking cancelled on the property owner end and they will initiate a refund process. However, it seems like it is unlikely to come by easily

I usually use the same settings for the search filter and end up with great choices no matter where I go. This was one of the rare times I booked too quickly and made a mistake.

Only two previous reviews, both 10's, but seeing as how this was the 4th iteration of this Aparthotel, I assumed they must be doing well and had just opened a new one (pictures all looked new). I was very wrong.

Nobody was available for check-in, and upon calling the contact number at the front desk, I was told to whatsapp my info to them. No discussion, just broken requests for a passport scan and proof of booking. If you didn't have a SIM to call them or WhatsApp set up, you would be screwed.

It took about half an hour to sort things out and she sent me a pic of a swipe card that looked like it was in a front desk drawer. A guy came in at the same time and started moving some stuff around behind the counter. I showed him the pic and asked if he could get me the card. He did and I went to the room.

The room itself would have been nice when new. However, it was as if your old blind grandmother had done the cleaning. Linens looked fine, but everything else was sub-par. Kitchenette counter was sticky, residue under the amenities basket on the vanity, bathroom cups had residue, microwave had crusty food bits, pans were greasy, etc. And the shower knob had fallen off. I was too tired to go elsewhere that night, so I decided to do a thorough review to deal with this nonsense.

It was great experience with this hotel.
Room was really clean and kind staffs were helpful even though I had any problem.
I'll book again next travel in Vietnam.