Oros Hotel and Apartments

Hotels
8 (1686 reviews)
1517 Dandenong Road , Oakleigh , au

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Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Cleanliness issues
Rude staff

Categories

Cleanliness
6.83
Multiple reviews highlighted cleanliness issues, specifically dirty dishes and inadequate room cleaning.
Service
8.8
Most reviews indicated good service, though there were mentions of rude staff.
Location
9.34
Consistently praised for its convenient location.
Room Quality
7.79
Reviews were mixed; some praised big rooms, but others reported noisy and mouldy bathrooms.
Amenities
7.32
Feedback suggested a need for improved amenities, including kitchen equipment and mirrors.
Value for Money
8.28
Good value mentioned in several reviews, though some noted extra costs.
Food and Beverage
7.33
Comments suggested a lack of meal options, impacting the overall experience.
Overall Experience
8.3
Generally positive, with specific complaints influencing some scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:03

Property Description

Luxurious 4-Star Accommodation

Modern Amenities and Comfort

Convenient Location for Shopping and Recreation

Experience the epitome of luxury at Oros Hotel and Apartments in Oakleigh. Each room features a private balcony, air conditioning, and a flat-screen TV for your comfort. The property also offers private parking and free WiFi. Explore nearby attractions with sightseeing tours or shop at Chadstone Shopping Mall just a stone's throw away. For recreation, visit the Victoria Golf Club a short drive from the hotel. Whether you're traveling with family or require special facilities, Oros Hotel and Apartments caters to all your needs. Book now for an unforgettable stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 1686 reviews
Cleanliness: 6.83
Service: 8.8
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 7.33
Overall Experience: 8.3
A
Alexandra • solo_traveller • au
8
2026-02-13 • via Nuitee
R
Rainer • solo_traveller • au
5
Pros:

The shower

Cons:

Dirty balcony, dirty sofa, taps loose, basin blocked, drab decor. Frig iced over

2026-02-13 • via Nuitee
L
Lin • family_with_children • au
2
2026-02-13 • via Nuitee
P
Paula • couple • au
8
2026-02-12 • via Nuitee
N
Nathan • couple • au
1
Booked accommodation with 2 single beds the night before the stay. Arrived in Melbourne only to have staff call and say
Pros:

Nothing

Cons:

Service

2026-02-12 • via Nuitee
N
Noel • couple • au
10
Cons:

$100.00 security deposit that you don’t get back

2026-02-12 • via Nuitee
S
Shannon • family_with_children • au
10
2026-02-12 • via Nuitee
G
Ghulam • couple • au
10
Pros:

superb

2026-02-09 • via Nuitee
G
Ghulam • couple • au
10
2026-02-09 • via Nuitee
N
Naphakkhom • couple • au
4
2026-02-09 • via Nuitee
P
Pickering • solo_traveller • au
7
Cons:

The black colour every where. It mad the room quite dark

2026-02-08 • via Nuitee
H
Htoo Shee • family_with_children • au
10
2026-02-08 • via Nuitee
J
Jobeena • family_with_children • au
9
Pros:

Very friendly staff and a large, spacious 2 bedroom apartment. Extremely clean!

Cons:

On a very busy road, so there was road noise. Nothing extreme unless you were out on the balcony. The beds are very firm! Definitely didn't enjoy those.
A full mirror would be handy for the female travellers aswell😁

2026-01-29 • via Nuitee
B
Brett Ashley • family_with_children • au
10
2026-01-29 • via Nuitee
H
Holly • couple • gb
7
2026-01-29 • via Nuitee
M
Michiko • family_with_children • jp
7
2026-01-28 • via Nuitee
R
Romie Gonzalez • couple • au
1
The way this situation was handled was not just unprofessional — it was distressing. No guest should
Cons:

An original receptionist confirmed that I had a valid reservation arranged by the hotel itself, including check-in and check-out terms, and I received a confirmation with a PIN directly from the hotel. Despite this, when I returned to check in, the afternoon shift receptionist was aggressive, dismissive, and confrontational.

I was publicly humiliated in the lobby in front of other guests, repeatedly spoken down to, and subjected to intimidation through constant threats to cancel my booking simply because I tried to calmly explain that I had a confirmed reservation with a confirmation PIN issued by the hotel. This felt like an abuse of authority rather than professional conduct.

During this interaction, the receptionist also disclosed confidential information about my previous stays, including inappropriate commentary about a former guest. This information should never have been shared and was completely unprofessional.

We spent over an hour disputing a booking that already existed, followed by an additional 45 minutes trying to obtain clarification from the receptionist who originally made the booking. Even he expressed disgust at how the afternoon shift receptionist had behaved.

Eventually, we were allowed to stay, but only after the reasoning for refusal changed multiple times. The room provided was a significant downgrade from what had been promised and confirmed — a suite without a kitchen, despite that being part of the original agreement. On top of this, no towels were provided, compounding an already stressful experience.

2026-01-27 • via Nuitee
J
Jasmine • couple • au
6
2026-01-27 • via Nuitee
J
James • family_with_children • au
8
2026-01-26 • via Nuitee
M
Matt • solo_traveller • au
1
2026-01-26 • via Nuitee