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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Laundry
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Safety deposit box
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Street parking
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Shuttle service (additional charge)
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Rooftop pool
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Outdoor furniture
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Picnic area
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Physical distancing in dining areas
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
Review Highlights
Categories
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Property Description
Luxurious Stay in Tulum
Outdoor Swimming Pool: Enjoy a refreshing dip in our outdoor pool surrounded by lush greenery.
Convenient Amenities: Benefit from free WiFi, air-conditioned rooms with private bathrooms, and airport transfers for a hassle-free stay.
Explore with Ease: Take advantage of our bicycle rental service to explore the nearby Tulum Archeological Site and other attractions.
Experience comfort and convenience at Koos Hotel Tulum. Book now for an unforgettable stay!
A deposit may be required at the property.
Location
Guest Reviews
L’établissement est très jolie, lit très confortable, la piscine est propre, nous avons des transat à disposition avec une salle de bain exclusivement dédié à la piscine/terrasse.
Pas de personnel de réception toute la journée ou la nuit, le quartier est maintenant désert, impossible de trouver un taxi en soirée ou même l’après-midi.
La partie petit déjeuner / cafétéria a été fermé, impossible de manger quoi que ce soit dans l’hôtel, ce qui est embêtant lorsque nous n’avons pas de mini réfrigérateur à disposition dans la chambre.
Loved staying in this hotel in a quiet and safe area with many stores and restaurants, close to the beach and town. The room was perfect for my needs, clean, well stocked, quality bedsheets, quality toiletries, AC. Staff were super accommodating with a late departure, and responsive over WhatsApp. Loved swimming and taking some sun at the rooftop pool. Make sure you communicate with reception in advance via WhatsApp to get details for how to enter the property and how to get your keys and WiFi as there’s no reception per se, which I didn’t mind. There’s also limited / no phone signal by the property so you need to coordinate in advance. Great value for money in the centre of Tulum!
It was outstanding for the price and generally. Thank you!
Nice clean hotel near restaurants.
Musty smell in the bathroom
La ubicación y el concepto
La Sabana estaba limpia pero tenía una mancha
Cool hotel!
It's a really lovely hotel. Great bed, chic decor, very clean. It is in a nice, quiet area. The roof top pool is clean and very nice. The front desk manager was really attentive. Our hot water didn't work initially so they upgraded us to a different room. They also let us keep our bikes in the lobby.
IT WAS COMPLETELY EMPTY. We were the only guests there! It looked like it was essentially abandoned. Everything behind the bar unplugged, chairs stacked, lights off. When we first arrived everything was locked and shut, we managed to get a handy man's attention and he let us in. Everything ended up being great but we were really weirded out for a while there.
Bardzo miły pan w recepcji. Pomocny i normalny gość 👍
Nice location and the rooftop pool is ok
The reception and first floor are nice.
The pictures look amazing but the Queen Rooms are very small and extremely basic.
They don’t have windows to the exterior. The terrace looks inside the hotel, not outside. That’s not specified or clear in the pictures. I booked it thinking I would have fresh air and a view.
There was no hot water in the shower.
They don’t give you drinking water.
Loved the vibe & the decor.
Everyone was very friendly
Great stay at a good price. Even gave me late check out complimentary :) thank you!!
El decoración, el lugar con los espacios y la habitación con una cama muy cómoda.
La ubicación también muy agradable y calma fuera de la circulación aunque si había ruido del limpiador de la hojas en la calle todos los días mañana y tarde.
La pileta no estaba funcionando bien todos los días, sobre todo la última semana y no podía usar todas las instalaciones como la cocina y el asador arriba.
Yo sé que no es la temporada y es por qué no todo estaba funcionando pero mejor de avisar. Extraña un poco de comunicación pero el personal y la habitación era perfecto.
We stayed 3 nights. The staff went above and beyond to make our stay comfortable. It was a great area and the room was nice. The WiFi worked well. They even had bikes to rent. We would definitely stay again.
Las amenidades, el lugar, la tranquilidad, la ubicación, las camas extremadamente cómodas e igual las almohadas.
Todo me gustó.
La atención De Rafa al recibirnos fue excelente.
No hay nada malo .
Hay restaurantes cerca y super caminando.
Everything! The cutest stay! I asked for the best rooms and they went out of their way to accommodate all my needs! Thank you!
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