Canopy by Hilton London City

Hotels
Canopy by Hilton
9.6 (2878 reviews)
11-15 Minories St , London , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Clean and comfortable rooms
Great location near public transport
Cons:
Pending charges on credit card
Other minor service issues

Categories

Cleanliness
9.61
Multiple reviews highlight the hotel's cleanliness and overall tidiness.
Service
9.88
Staff received high praise for being friendly, attentive, and accommodating.
Location
9.82
Guests appreciated the hotel's convenient location near public transport.
Room Quality
9.67
Rooms were described as comfortable and beautifully decorated.
Amenities
9.4
Favored unlimited water supply and a nice lounge area but noted some issues.
Value for Money
9.06
Some complaints about overpriced aspects but overall a good value.
Food and Beverage
9.41
Positive feedback on the breakfast buffet and bar food.
Overall Experience
9.98
Many reviews expressed a strong likelihood of returning, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:48

Property Description

Prime Location in London
Located in the heart of London, Canopy by Hilton London City offers convenience and luxury. Close to major attractions like Sky Garden and Tower of London, this 4-star hotel is perfect for both leisure and business travelers.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free bikes, and free WiFi. Stay active at the fitness centre or unwind at the hotel bar. The rooms are equipped with all essentials including a TV, safety deposit box, and a private bathroom with free toiletries.

Convenience at Your Fingertips
With room service, a 24-hour front desk, and proximity to Liverpool Street Underground Station, Canopy by Hilton London City ensures a seamless and enjoyable experience for all guests.

Book your stay at Canopy by Hilton London City now and indulge in the best that London has to offer!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LYC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.6
Based on 2878 reviews
Cleanliness: 9.61
Service: 9.88
Location: 9.82
Room Quality: 9.67
Amenities: 9.4
Value for Money: 9.06
Food and Beverage: 9.41
Overall Experience: 9.98
J
jasonhX8429CO Couples
10
Cocktails and dreams
Pros:

Fabulous Taylor made cocktails 👌
1st class 😍

2026-04-18 via Tripadvisor
G
George couple gr
8
2026-04-18 via Nuitee
K
kerri-ann couple gb
10
2026-04-18 via Nuitee
S
Stefan solo_traveller be
9
Pros:

Alles was goed

Cons:

Dat ik dit bij jullie boek aan 913 euro. Zonder ontbijt. Daar dan 2x ontbijt bij geboekt. Ik had daar 971 betaald en voor het ontbijt 69 euro. Bedragen gaan eerst van mijn rekening. Terug thuis staat het bedrag er terug op. En nu gaat er 1071,43 euro van de rekening. De bedragen kloppen niet

2026-04-17 via Nuitee
A
Amanda couple au
10
Fantastic Hotel, highly recommend
Pros:

Beautiful Hotel, clean and modern in a great location and the staff very friendly. I cannot recommend it highly enough!

Cons:

Nothing

2026-04-17 via Nuitee
H
Humpyfamily Business Belek, Serik District, Turkish Mediterranean Coast
10
Great for a business meeting
Pros:

Great coffee Abdul and great music Andrea.

2026-04-16 via Tripadvisor
K
Kandinsky88 Family Phoenix, Arizona
8
Pretty darn good!
Pros:

First, we go to London “often”. This was our first stay at the Hilton Canopy. For the most part, it was excellent, especially the employees. The breakfast options were fresh and plenty and we enjoyed pleasantries each morning with the very kind Robert. We would have given the hotel 5 stars except for two things: 1): The pillows suck. They are those giant pillows that are neither down nor foam. But they did not have any alternatives for a flatter foam pillow. We stayed at this hotel for a week so it definitely affected our sleep. 2): The quality of the tissue and toilet paper could be better. They are rough and we felt it was not up to par for Hilton standards. Lastly, though we only ate in the restaurant for dinner twice, out of necessity, it would be nice to see a few more options on the menu. Maybe a chopped, chicken salad or another pasta dish. Overall, it was a very convenient, well located spot. The beds were very comfortable. And it was quiet on the 3rd floor, though I wouldn’t stay lower due to the weekend DJ in the lobby which seemed unnecessary but we understand could draw local business. Location of the hotel was excellent for our needs - literally down the street from the Tower Bridge. We would stay here again but probably bring our own pillows next time. 😊

2026-04-15 via Tripadvisor
F
FJ20262 Solo travel
10
Loved my experience
Pros:

I loved my experience! The location was perfect, just a 2 minute walk from the Aldgate tube station. The staff was friendly and courteous, and they even checked me in early.
The Queen room was clean and big enough for my solo trip, with a nice view of the city. The fact that the room had a big mirror sealed the deal for me.
The hotel had a good atmosphere with music, a gym, and good WiFi. I booked the breakfast-included option, and there were plenty of food choices in the buffet. Walter was exceptional. I will definitely be staying here again!

2026-04-15 via Tripadvisor
D
delasmum Friends getaway
10
Amazing Hotel in great location!
Pros:

Loved this Hotel - modern, clean, very comfortable beds in a great location! Staff lovely. Highly recommend!

2026-04-15 via Tripadvisor
P
Philip couple gb
8
Nice hotel in a good location with easy access to transportation and tourist attractions.
Pros:

Good choice but expensive. Service charge is really annoying when staff are paid good wages and we paid a lot of money to stay in the hotel.
Our room was very good. Clean and well equipped. The bed, quilt and pillows made it one of the best beds we’ve slept in.

Cons:

Service charge should not be added to every bill, restaurant for breakfast and rooftop bar for cocktails. We paid a lot of money to stay here for two nights and the staff are paid good wages. Why the service charge is added as an additional tax is ridiculous.
It should not be added automatically but an optional extra. Overall though, the hotel was good.

2026-04-15 via Nuitee
V
vnatrajanta Couples
10
Excellent service at canopy Hilton
Pros:

We stayed at canopy Hilton for over a week. First of all, what makes this place special are the staff. They make all the difference. They are all very kind and helpful. Special shout out to Walter who is the breakfast in charge at penny square. He and his crew do an amazing job with smile on their faces. On the last day of our stay he arranged a special breakfast, such a lovely gesture on his behalf. Also shout out to Khan at the front desk. Also all the staff at St Clare bar, thank you all so much for taking care of all and last but not least. Really appreciate the housekeeping team for their service. The location is great. We will definitely consider staying here again when we visit

2026-04-14 via Tripadvisor
couple ie
10
2026-04-14 via Nuitee
B
Birthe couple de
9
Sehr schönes Hotel in ausgezeichneter Lage
Pros:

Lage und die direkte Erledigung unserer Anliegen

Cons:

Das der Kellner in der Bar mit anscheinend speziellen Gästen alles getan hat und alles andere vernachlässigte.

2026-04-14 via Nuitee
Y
Yannik couple ch
9
Tolles Stadthotel
Pros:

Sauberes und grosses Zimmer

2026-04-13 via Nuitee
L
Lisa couple gb
8
I really liked the hotel but it was quite pricey for a one night stay and the lobby restaurant didn’t have much choice
Pros:

It was in a good location for where I needed to be and was very clean

2026-04-13 via Nuitee
P
P5369ROgregoryh Solo travel
10
A delightful experience, worthy of repeating!
Pros:

This was one of the best hotel stays I’ve ever had. The room was immaculate and well-provisioned. All the staff were welcoming and cheery. I spent time in both the hotel restaurant and the rooftop bar and felt at home. Walter, who greeted me each morning for breakfast, was especially professional, bright, and helpful. The next time I’m in London, I do plan to return!

2026-04-12 via Tripadvisor
K
Kiah couple gb
10
Perfect!
Pros:

Great location.
Friendly staff.
Complimentary room upgrade and decorated for our anniversary :)
Lovely breakfast.

Cons:

Unable to open the windows in the room so no fresh air :(

2026-04-12 via Nuitee
R
Rossella couple it
8
2026-04-12 via Nuitee
1
185rebeccaj Business Warrington, Cheshire, England
8
Great Stay in a Fantastic Location – Amazing Breakfast
Pros:

I recently stayed at the Canopy by Hilton in London and had a really lovely experience overall. The rooms were clean, comfortable, and well put together, and every staff member I encountered was friendly, helpful, and genuinely welcoming.

The food was a real highlight of my stay. Breakfast, dinner and even room service were all exceptional. In fact, the breakfast options were some of the best I’ve ever seen at a hotel in the UK – a brilliant variety and really high quality.

The hotel’s central location is another big plus. It’s close to so many key areas in London, and considering the area, the price was excellent compared to nearby options.

My only downside was the air conditioning in the room. While the bed and room itself were very comfortable, the air con would only stay on for a few hours at a time. This meant the room warmed up overnight and I woke up feeling too hot, so I didn’t sleep as well as I’d hoped. A more consistent room temperature would have made the stay perfect.

Overall, though, it’s a great hotel with fantastic food, superb service, amazing staff and an unbeatable location. I’d happily stay here again!

2026-04-11 via Tripadvisor
T
TravelGirlAustria Family
10
Lovely Hotel with Fantastic Food and Service
Pros:

We had a wonderful stay at this hotel and were pleasantly surprised with a complimentary upgrade upon arrival. The room was spacious and beautifully designed.

The breakfast and dinner were both excellent, with a great selection and high quality. The location is also very convenient — about 30 minutes to the city centre and around 30 minutes to the O2 Arena, making it a great base for exploring Greater London.

We truly appreciated the upgrade – it made our experience extra special. We would definitely recommend this hotel and would love to come back again!

2026-04-11 via Tripadvisor