Malmaison York

Hotels
Malmaison
9 (11278 reviews)
Yorkshire House 2 Rougier Street , York , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11278 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
S
sarah couple gb
9
2026-08-29 via Nuitee
S
Stephanie solo_traveller gb
7
Pleasant long weekend stay with multi generation family members but breakfast not great
Pros:

The family suite was very spacious, I was not expecting two separate rooms

Cons:

Food and service at breakfast
Spa was closed
Rooms are dark
Room lacks sufficient mirrors

2026-08-29 via Nuitee
B
Brian couple gb
8
2026-08-29 via Nuitee
V
Victoria couple gb
4
The check in time shouldn’t be 4:15pm!!!!
Pros:

The location is good and it’s a lovely hotel

Cons:

The fact our room wasnt ready until 4;15pm which is far too late when you’re only staying one night. Check in should have been 3pm but the hotel messed up our room. Very disappointed and said what would they think k if that had happened to them…just got blank faces!

2026-08-29 via Nuitee
I
Ilja solo_traveller nl
6
Veel overlast van buren (pub/bouwwerkzaamheden)
Pros:

Ontbijt, bed, douche, hygiene. Gebouw ansich.

Cons:

Veels te veel herrie van de buren. Tot 1 uur in de nacht leek het wel een pub/disco. En in de ochtend last van de bouwwerkzaamheden naast de buren.. Ik snap dat het midden in de stad is...maar voor deze prijs kun je dit niet verkopen.

2026-08-29 via Nuitee
C
Christine solo_traveller gb
10
Pros:

Suite was amazing

Cons:

Nothing

2026-08-28 via Nuitee
K
Karl couple gb
9
Pros:

Clean modern and good location

2026-08-28 via Nuitee
D
Danny couple gb
8
Cons:

Parking .. they said they had parking and then we were told it’s£40 and a 2min walk. If you was there for 5 days it would cost £200 for parking!! I wouldn’t visit York again the city wants people but have parking costs to high.

2026-08-28 via Nuitee
B
Bethany couple gb
10
2026-08-28 via Nuitee
R
Rachael couple gb
7
Pros:

Location was great once parked everywhere nearby by foot

Breakfast very nice

Cons:

Road was closed making parking difficult no advance notice of this , ended up paying £40 for less than 24hrs parking

Roof terrace apparently had to be pre-booked which was a shame as the main reason of picking this hotel , still waiting for a table !

2026-08-28 via Nuitee
R
Renata couple je
9
2026-08-27 via Nuitee
D
David solo_traveller gb
3
Never again
Pros:

Location

Cons:

Cramped dark room not clean sinks cooked breakfast cold

2026-08-27 via Nuitee
E
Elizabeth couple au
10
The perfect location for our short stay in York
Pros:

We ended up upgrading to a Junior Suite. It was very spacious and had a comfortable king sized bed. Great value for money

2026-08-27 via Nuitee
A
Aymee couple gb
10
2026-08-27 via Nuitee
S
Sanae couple be
8
2026-08-27 via Nuitee
C
Christine couple gb
9
2026-08-27 via Nuitee
N
naas couple gb
10
2026-08-27 via Nuitee
M
Michael tse wai man solo_traveller gb
8
Pros:

location... friendly staff. good selection of breakfast. Stay for 1 night only for leisure.

Cons:

shower cubicle drainage bit slow.

2026-08-26 via Nuitee
A
Adam couple gb
9
2026-08-26 via Nuitee
D
David and Janette couple au
10
A 2 night stopover on the way to Edinburgh, to see a couple of things we missed 3 years ago !!!
Pros:

So handy to the train station and then not far to the town and York Minster, just across the bridge, and bus service outside as well. Love the Malmaison quirky, back to front taps and colours and TV hidden behind a picture. The breakfast was amazing as well !!

Cons:

Leaving !!!

2026-08-26 via Nuitee