Malmaison York

Hotels
Frasers Hospitality
9 (10577 reviews)
Yorkshire House 2 Rougier Street , York , gb

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £24.50 for 24 hours, with discounts available when using the NCP app.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 10577 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
S
Stephen couple au
9
A great place to stay for a short break experience in York
Pros:

A good breakfast was available with hot dishes made to order.
The hotel is in an excellent location, close to all major attractions.
The roof top bar and restaurant is a fantastic experience with great views and superb cocktails and drinks available.

2026-05-09 via Nuitee
D
Diane couple gb
10
Perfect location
Pros:

Great Location. Lovely roof top bar and the bed was very comfortable.

2026-05-09 via Nuitee
E
Emma couple gb
9
Fabulous stay
Pros:

Large rooms, especially bathroom, hidden tv, very friendly staff.

2026-05-09 via Nuitee
K
karen extended_group ca
10
2026-05-09 via Nuitee
J
John couple gb
10
Perfect stay and first class service and facilities
Pros:

Location, quality, bed, shower, space

Cons:

No issues at all

2026-05-09 via Nuitee
S
Sarah couple gb
10
Pros:

Great location, staff were friendly and very helpful.

Cons:

N/A

2026-05-09 via Nuitee
A
Angela solo_traveller gb
10
2026-05-09 via Nuitee
C
carlos couple cl
6
cambiar el sistema de desayuno a Buffet
Pros:

La ubicación

Cons:

El desayuno. No es buffet, lo que obliga a solicitar un plato con algunas comidas que a las personas no le agradan. Lo mejor es buffet donde cada persona saca y come lo que le gusta.
Ademas hay que esperar 10-15 minutos por el desayuno que ó de la carta...pésimo y engorroso sistema ya que cuando el hotel tiene mas del 50% ocupado hay que esperar hasta 20 minutos por un plato obligado de la carta, solución BUFFET.

2026-05-08 via Nuitee
S
Simon solo_traveller gb
10
2026-05-08 via Nuitee
F
Fred solo_traveller za
10
2026-05-08 via Nuitee
C
Clive couple gb
9
Comfortable, friendly and helpful staff made our stay memorable.
Pros:

Quality of room, facilities, welcoming staff and location.

Cons:

Nothing springs to mind.

2026-05-08 via Nuitee
P
Philip couple gb
10
2026-05-08 via Nuitee
S
Seal press Ltd extended_group gb
6
Good location but very busy that the customer service let the hotel down bring too busy to advise and help during our st
Pros:

Great location

Cons:

This was our first time staying for a friends special 50th birthday 🎁 they were great emailing back and forth about me putting a balloon in the room so I appreciate the help
We were only two couples staying and wasn’t told anything about booking the roof top bar which would of been lovely for my friend and I would of pre booked this for her
When going upstairs we were met by a lady with blonde hair when we asked how we get a table? She was so rude to us that we should have booked and didn’t even say there was another bar on the floor we could use! Being in the hospitality industry working for an airline her attitude was unacceptable! And let the whole day and night down for us right from the moment we came! Sadly a few other people commented on the roof top staff too 🙄shame as it was a great location but we s had better customer experience at other hotels in York which we will be going back to!

2026-05-07 via Nuitee
J
Jo couple gb
5
Nice hotel with the location but it is very robotic
Pros:

Location

Cons:

We were staying the night to Celebrate our 25th Wedding Anniversary and informed the hotel in advance. We asked if we could have a champagne breakfast with a nice table but our request was completely ignored

2026-05-07 via Nuitee
T
Tomasz solo_traveller gb
9
2026-05-07 via Nuitee
P
Paul couple gb
8
2026-05-07 via Nuitee
L
Louise couple gb
10
2026-05-07 via Nuitee
P
Pamela couple gb
10
2026-05-07 via Nuitee
R
Richard solo_traveller gb
10
Pros:

The roof top bar was so good. And great views of York

Cons:

The breakfast had lots to pick from and very nice 👍

2026-05-06 via Nuitee
H
Hazel couple gb
10
Amazing
Pros:

The location was amazing and the hotel was beautiful. The staff were friendly the breakfast and drinks on the bar were all good

Cons:

I think there could have been more cocktails on the menu.

2026-05-06 via Nuitee