Malmaison York

Hotels
Malmaison
9 (11148 reviews)
Yorkshire House 2 Rougier Street , York , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11148 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
D
Damian couple gb
9
2026-08-08 via Nuitee
R
Roland couple im
8
2026-08-08 via Nuitee
J
James couple gb
10
2026-08-08 via Nuitee
P
Patricia solo_traveller gb
8
Pros:

Relaxing atmosphere roof top bar

2026-08-08 via Nuitee
S
Stephen solo_traveller gb
10
Always stay here when in York!
Pros:

Location,m and property itself and both fantastic

Cons:

N/a

2026-08-08 via Nuitee
S
Suzanne couple gb
10
2026-08-08 via Nuitee
D
david family_with_children gb
6
Hotel for adults not families or with pets
Pros:

Location good
Quality of food good
Pet tolerant

Cons:

Terrible parking
Staff seemed under pressure
Staff no welcoming
Culturally not pet friendly

2026-08-08 via Nuitee
E
Erwin couple nl
8
2026-08-08 via Nuitee
S
Sangita couple gb
9
2026-08-07 via Nuitee
J
Jordan couple gb
7
2026-08-07 via Nuitee
S
Sean couple gb
10
Stunning weekend break in a beautiful and interesting little city
Pros:

Clean, stunning room. Friendly and helpful staff, excellent location, roof top bar is stunning with amazing views of the city and Minster. 15 mins walk away from the main centre and Shambles area. Great city!

Cons:

Beautiful rooms, bar and hotel

2026-08-07 via Nuitee
P
patricia rose couple tr
10
Amazing
Pros:

Breakfast was amazing could not find anything but good review

Cons:

I sent three emails to try and book parking which is what i wanted but got reply that the first one had been received and would let me know but did`nt

2026-08-07 via Nuitee
J
John couple gb
10
Enjoyable friendly experience.
Pros:

We have been before so like the location. It is handy for several food and drink places.

2026-08-07 via Nuitee
N
Nick solo_traveller gb
6
2026-08-07 via Nuitee
J
James solo_traveller gb
8
Enjoyable, very comfortable.
Pros:

Great location

2026-08-07 via Nuitee
P
patricia couple gb
6
enjoyed stay even with few problems
Pros:

ideal location rooftop bar nice

Cons:

lighting very dark especially bathroom area couldn’t see to put makeup on or for husband to shave room was not serviced one day but was sorted once spoken to reception

2026-08-06 via Nuitee
P
Paul couple gb
7
Very good, superb location. Check all the t&c's
Pros:

Overall experience good, room lovely due to upgrade and staff very pleasant. Location fantastic to explore the city. Just one negative, partially booked the hotel so we could utilise the rooftop bar HOWEVER.. when we visited it on Saturday evening we were ushered inside and told the outside was fully booked, even though loads of spare seats, and were told we could only sit at our table for 1 hour ! Ridiculous, so we left and took our custom elsewhere.

Cons:

Rooftop bar restrictions

2026-08-06 via Nuitee
T
tim solo_traveller gb
9
2026-08-06 via Nuitee
S
Stacey solo_traveller gb
10
2026-08-06 via Nuitee
P
Paul couple gb
9
2026-08-06 via Nuitee