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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Massage services
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Emergency cord in bathroom
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Outdoor furniture
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Pet bowls
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Pet basket
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Health or beauty spa nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.
Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.
Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.
Book your stay at Malmaison York now for an unforgettable experience!
When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.
When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.
Please note our Sora Sky Bar is closed on Mondays and Tuesdays.
There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £24.50 for 24 hours, with discounts available when using the NCP app.
The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.
Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.
Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
Location
Guest Reviews
Location was very good.
Hotel reception area was aesthetically pleasing.
Staff friendly
Nice towels in room
Room was clean
Good mirror next to plug
Good sized bed
Kept bags after check-out
Bed was too hard was like lying on wood.
Couldn't find the fridge for ages which was hidden away.
The room was strange, tiny, open planned. Felt like kitchen was in bathroom.
Toilet felt like it was in a cupboard.
The lights not bright enough at the back near sink area.
The room was not worth the money at all.
Was trying to be quirky but fell very short.
Shower cubicle not private and not frosted.
This was like a one person room.
Pillow sank to nothing when you put your head on it
Wasn't luxurious in anyway shape or form..
No toilets near reception which seemed crazy.
There were no little added extras like in other high end hotels, like soaps and tooth brushes etc.
Location, skyward, reception on arrival, cleanliness,
Incorrect bill for dinner, both doors to car space not working...difficult for someone with mobility issues,
Cooked breakfast served before I had finished my yoghurt and fruit, I had to leave a day early as my wife was ill, checked out and was promised a call or email to inform me if I was due a refund but still waiting a contact four days later, the day after i checked out i received a telephone call asking me when i was checking out as check out was 11.00 and it was now after 13.00 hrs!!!
Wrote to complain on Wednesday.pisted first class, no contact.
Is thus an anomaly or is ir standard level of service?
Absolutely everything about the hotel - it was amazing service, location and facilities all without being pretentious.
The room was a good location to the centre ans easy to locate from railway station
Bed had a stain on it and bed needs more care to the pillows
Great location, comfortable and clean
Roof terraced closed and staff unaccomidating and not very friendly
The room was too warm/airless and the aircon didn't work properly, even though I spoke to staff on a couple of occasions about it.
Todo
didnt get breakfast as we eat out, we like ti lie in.
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