Malmaison York

Hotels
•
Malmaison
9 (11278 reviews)
Yorkshire House 2 Rougier Street , York , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11278 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
F
faye • solo_traveller • gb
9
2026-09-19 • via Nuitee
K
Karen • solo_traveller • gb
1
2026-09-19 • via Nuitee
H
Heather • couple • gb
9
Excellent location, dog friendly, great breakfast and very accommodating for dietary requirements
Pros:

Dog friendly, great breakfast and very accommodating for dietary requirements (coeliac). Excellent location

2026-09-19 • via Nuitee
L
lesley • solo_traveller • gb
6
Pros:

The location was perfect

Cons:

The room smelt stale. Although the room was very large there were no hooks for coats or the dressing gowns which were provided.

2026-09-19 • via Nuitee
A
Angela • couple • au
10
2026-09-19 • via Nuitee
B
Bhanupratap • solo_traveller • gb
10
Pros:

Best place to live , in heart of city

2026-09-19 • via Nuitee
M
Marilyn • couple • gb
9
Thoroughly enjoyable
Pros:

Proximity to everything.

Cons:

Some steps so wouldn’t recommend for someone in a wheelchair or with mobility problems

2026-09-19 • via Nuitee
R
Rory • solo_traveller • gb
10
2026-09-19 • via Nuitee
C
Christopher • solo_traveller • gb
4
Having paid £25 price gauge for my dog per night for 3 nights and only had room cleaned once-The clean was only a towel
Pros:

It was conveniently placed to city and train station

Cons:

The dog dining policy was ridiculous . Huge restaurant where an area could have been created for dogs and owners but we were placed in a Leper colony away from the restaurant and other guest must have thought we were in the naughty corner. The result, we didn't dine in the restaurant we went out to more friendly restaurants-Malmaison loss

2026-09-19 • via Nuitee
S
Sandrine • solo_traveller • ch
8
Cons:

Parking indisponible car L'hôtel ne communique pas avec la plate-forme de booking. Le personnel n'est pas agréable avec les clients qui ont réservé via booking.

2026-09-18 • via Nuitee
S
Sarah • couple • gb
10
2026-09-18 • via Nuitee
R
Raymond • couple • gb
10
Outstanding
Pros:

Everything was sublime for a standard room

2026-09-18 • via Nuitee
A
Andrew • couple • gb
10
Very good
Pros:

Location and breakfast

Cons:

None

2026-09-18 • via Nuitee
единорог • extended_group • gb
10
My favorite hotel in York
Pros:

• Very central location.
•The room was tidy and modern, with well-maintained furniture.
•Helpful staff.
•The breakfast is excellent.
•The sky bar is a major bonus. The sky bar now has a pavilion something that wasn't there during my last visit which is a very nice addition for windy or rainy days.

+ We really appreciated the room upgrade provided by the reception team to celebrate our wedding; it was fantastic service that we will look back on fondly.

Cons:

FYI: We were there a few years ago and got a discount at the car park next door..., but

That wasn't the case this time, so we ended up paying £40 for parking.

2026-09-17 • via Nuitee
P
Poppy • solo_traveller • gb
9
2026-09-17 • via Nuitee
C
Curtis • couple • gb
7
Decent York Stay
Pros:

Great location, friendly, helpful staff. Lovely common areas.

Cons:

Spa was closed. A bit of traffic noise in the room.

2026-09-17 • via Nuitee
X
Xiaomin • couple • cn
10
2026-09-17 • via Nuitee
E
Emily • couple • gb
6
Very short stay. Room only.
Pros:

Central location. Nice bar area

Cons:

Room was basic for the price. No TV remote- replaced when asked. No teaspoons for tea/coffee

2026-09-17 • via Nuitee
W
Whitham • solo_traveller • gb
9
Pros:

Excellent location clean comfortable room

Cons:

Bathroom door was noisy!

2026-09-17 • via Nuitee
B
Bower • solo_traveller • gb
10
Pros:

The staff were friendly and helpful the location was perfect. The food (evening meal) was great . Would stay again

2026-09-17 • via Nuitee