Malmaison York

Hotels
•
Malmaison
9 (11278 reviews)
Yorkshire House 2 Rougier Street , York , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11278 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
E
Elen • couple • gb
8
2026-10-24 • via Nuitee
D
Daniel • family_with_children • gb
9
2026-10-24 • via Nuitee
S
Sasha • extended_group • gb
7
Pros:

Excellent location & great cocktails at roof bar. It was a good spot for a few days.

Cons:

I was disappointed that having asked on the day we arrived for the in room fridge (cool box) to be fixed & then again the following day this didn’t happen. If it couldn’t be fixed they didn’t tell us.

2026-10-24 • via Nuitee
S
saad • couple • gb
5
Cons:

spa not wokring

2026-10-24 • via Nuitee
L
Lee • couple • gb
9
2026-10-24 • via Nuitee
D
Daniel • solo_traveller • gb
9
Great golfer all round beds are amazing
Pros:

Very thing great been a few times.

Cons:

Location and relaxed

2026-10-24 • via Nuitee
R
Ruby • couple • gb
9
2026-10-24 • via Nuitee
I
Ian • couple • gb
9
Pros:

Great location

2026-10-24 • via Nuitee
J
Jennifer • couple • gb
10
2026-10-24 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Location and quality of room

2026-10-24 • via Nuitee
M
Maxine • solo_traveller • gb
9
2026-10-24 • via Nuitee
J
Jennifer • solo_traveller • gb
10
2026-10-24 • via Nuitee
L
Line • solo_traveller • no
9
2026-10-23 • via Nuitee
M
millie • couple • gb
10
amazing
Pros:

very big rooms, chocolates and free beauty essentials in rooms, 24 hour food and vending machines, very helpful staff, restaunrs and bars aswell as a starbucks. also given free drinks as it was our anniversary.

Cons:

nighttime menu was abit sparce.

2026-10-23 • via Nuitee
J
James • couple • gb
8
2026-10-23 • via Nuitee
D
Derrick • couple • gb
9
2026-10-23 • via Nuitee
S
Sion • couple • gb
10
2026-10-23 • via Nuitee
J
Joanne • couple • gb
10
Ideal
Pros:

Location
Style
Space

Cons:

Nothing

2026-10-23 • via Nuitee
R
Reece • couple • gb
8
Pros:

Room was amazing for a standard room

Cons:

Parking was an issue

2026-10-23 • via Nuitee
B
Barbara • extended_group • us
9
Pros:

Breakfast was very good. The location was terrific. The rooms were quiet and clean. I liked the motion light for getting into the toilet at night without having to use my flashlight or turn any lights on

Cons:

The lighting in the bathroom area could have been better. There wasn’t enough lighting to apply makeup or just cleaning up in general. The rest of the room was fine.

2026-10-23 • via Nuitee