Malmaison York

Hotels
Frasers Hospitality
9 (11086 reviews)
Yorkshire House 2 Rougier Street , York , gb

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11086 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
A
abraham couple gb
9
Lovely staff food excellent everything was first class
Pros:

Location

Cons:

Nothing comes to mind

2026-07-03 via Nuitee
F
fletcher solo_traveller gb
8
2026-07-03 via Nuitee
J
JULIAN solo_traveller gb
9
City break
Pros:

Great location and a great room.

Cons:

Couldn't find anything not to like

2026-07-02 via Nuitee
M
Mr W solo_traveller gb
9
Pros:

Location

2026-07-02 via Nuitee
A
Alex solo_traveller gb
5
CASHLESS :-(
Pros:

Everything was fine.

Cons:

Completely cashless, we only found this out at Check in when it was too late to find anywhere else. Due to this I cancelled my upgrade and our breakfasts, and we won't be stopping at any Malmaisons again out of principal.

2026-07-02 via Nuitee
K
Karen couple gb
10
A birthday treat worth waiting for
Pros:

The welcome from reception was friendly but professional. Check in was easy. A voucher for 2 cocktails in the bar was a lovely touch for my husbands birthday. Housekeeping were thorough and chatty in the corridor asking us how our stay was and if we needed anything in our room. Breakfast was fabulous. Location is great. All round lovely experience which we enjoyed immensely.

Cons:

Availability of car parking facilities.

2026-07-02 via Nuitee
S
Simon couple au
9
An excellent place for a short visit to York.
Pros:

The location was perfect for us, as it was only a short walking distance from the train station where we arrived and also from the city centre the visiting of which was our main reason for our trip to York. The room was very comfortable and well appointed, and the restaurant’s breakfast and dinner fare was excellent.

Cons:

Only the shampoo dispenser in the shower was stuck, but otherwise no complaints at all!

2026-07-02 via Nuitee
D
Dean solo_traveller gb
10
Will be back - very convienent for work
Pros:

Great Hotel - perfect location - Friendly staff - spacious modern room/ very comfortable

Cons:

Fresh milk

2026-07-02 via Nuitee
N
nigela630 Business Grantham, Lincolnshire, England
10
Works conference
Pros:

Had a 2 day work conference at the hotel for c 20 people. Really well looked after and the food/lunches were exceptional. Abdalla looked after us really well. Thanks to the whole team

2026-07-01 via Tripadvisor
C
Christopher solo_traveller gb
8
2026-07-01 via Nuitee
L
Luke couple gb
8
2026-07-01 via Nuitee
S
Sarah solo_traveller gb
10
Pros:

I always stay here when I come to York for work. Great location, minutes walk to and from the station. Lovely hotel

2026-07-01 via Nuitee
G
Garythetraveller couple je
6
Great location, but hotel room a bit dated.
Pros:

Excellent location for exploring York, particularly at night as everything is within walking distance. Roof top bar is very good.

Cons:

Room was a bit dated

2026-07-01 via Nuitee
N
Nicola couple gb
8
Enjoyable. Perfect base for exploring York. Will certainly book again
Pros:

Location

Cons:

Little privacy in shower en-suite. Room dark

2026-07-01 via Nuitee
H
Howard solo_traveller gb
8
Enjoyed our stay in York visiting varioys places on our 'bucket list'.
Pros:

Excellent location.

Cons:

All rather expensive.

2026-07-01 via Nuitee
S
Steven family_with_children us
10
2026-07-01 via Nuitee
K
Kerry couple gb
7
Pleasant stay with great central location.
Pros:

Good location

Cons:

Rooms very dark and dingy, but that’s just personal preference. I like natural light.
The bed also had a dip in the middle so was a bit uncomfortable on your back.

2026-07-01 via Nuitee
P
Phil couple gb
5
very disappointed in the standard of hotel - I would not recomend
Pros:

bed was comfortable

Cons:

Bedroom - No comfy seats or sofa as per room description
Bathroom No hooks at all to hang towels etc
Food in restaurant was not the best at all. - some items served cold for breakfast - & dinner

2026-06-30 via Nuitee
D
Dan couple gb
10
Enjoyed are stay staff very friendly and helpful will definitely coming back
Pros:

Didn’t have breakfast and location was great.

Cons:

Just thought the standard room may have been a little bigger

2026-06-30 via Nuitee
N
Neil couple gb
8
Enjoyable trip.
Pros:

Location close to Centre. Breakfast was excellent and surroundings.

Cons:

Room was a bit dark.

2026-06-30 via Nuitee