Malmaison York

Hotels
Frasers Hospitality
9 (10724 reviews)
Yorkshire House 2 Rougier Street , York , gb

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 10724 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
S
Steven solo_traveller gb
10
2026-06-06 via Nuitee
P
Peter couple gb
10
2026-06-06 via Nuitee
G
Graeme couple gb
9
Everything was done with no trouble
Pros:

Good choice of food. Easily obtained.
Very fresh
Quick service
Lovely venue

Cons:

No free tv

2026-06-06 via Nuitee
K
Karen couple gb
8
Enjoyed it
Pros:

It’s lovely

Cons:

The construction work over the road

2026-06-06 via Nuitee
S
shoppingsupremo30 extended_group gb
10
2026-06-06 via Nuitee
L
Lindsey extended_group gb
10
Pros:

Very comfy beds and ample space for 2 people in the rooms. Great rooftop bar/restaurant.

Cons:

The only thing i didn't like was the look of the building from the outside. All of York is beautiful and the hotel is a bit of an eyesore. Lovely as soon as you enter though!

2026-06-05 via Nuitee
S
Susan couple ca
10
Very enjoyable wish we could have stayed more than 1 night.
Pros:

Location. Trendy hotel. Great staff.

2026-06-05 via Nuitee
L
Lauren couple gb
8
Relaxing clean beautiful place to stay
Pros:

Was very close the everything. Perfect location

Cons:

The breakfast was okay o had to send the cooked breakfast back as the bacon wasn’t cooked very well and was cold but other than that was a lovely hotel . We dien get to use the roof top bar as you had to book we didn’t know this as was always busy . Was a shame as would have been nice to go Up there

2026-06-05 via Nuitee
C
Carl couple gb
10
Great location
Pros:

Easy access to the train station and the town centre

Cons:

Nothing

2026-06-04 via Nuitee
B
Barry solo_traveller gb
8
2026-06-04 via Nuitee
C
Chris couple gb
9
A luxury space in a super hotel, located in a brilliant position.
Pros:

The room was a superb space and felt extremely comfortable and with lots of luxury features

Cons:

Nothing!! :)

2026-06-04 via Nuitee
R
Richard solo_traveller gb
8
2026-06-03 via Nuitee
J
John couple gb
10
2026-06-03 via Nuitee
J
janis extended_group au
10
Fabulous
Pros:

Great Hotel and lovely rooftop bar

Cons:

Could get a table on the roof top

2026-06-03 via Nuitee
T
Teresa couple nz
8
A chic gem in a great location
Pros:

A surprising gem within walking distance of the railway station. Rooms had all the amenities in a cosy setting. Restaurant offered creative dishes and service was excellent.

Cons:

The rooms are chic in colour and design but the effort to look modern and save power has led to weird/inadequate lighting.

2026-06-03 via Nuitee
K
Keith solo_traveller ie
9
Good location , good standard and very good staff !
Pros:

Decent accommodation

Cons:

Was very happy with my stay at the hotel , staff excellent

2026-06-03 via Nuitee
D
Donna extended_group gb
5
Really enjoyed our stay, great breakfast and bar facilities, will definitely return
Pros:

Great location, easy access,

Cons:

Nothing we enjoyed the last stay we had so we returned with friends.
We used the Hotel Car Park but didn’t have clear directions to where it was but when we found it, it was actually really good , the only problem we had was when leaving we struggled to get out due to parked cars and deliveries.

2026-06-03 via Nuitee
B
Becca couple gb
10
Great location and fantastic facilities
Pros:

Nice modern facilities!

Cons:

N/A

2026-06-02 via Nuitee
T
tracy couple gb
10
2026-06-02 via Nuitee
J
Jill extended_group gb
10
Excellent. Staff are very welcoming and helpful.
Pros:

We had afternoon tea. Food was great.
The afternoon tea was different, not just the usual finger sandwiches and heavy scones, just what we were looking for and not too filling. Perfect!
The staff were lovely with the right level of attention, never felt rushed or that anything was too much.

2026-06-02 via Nuitee