Gatlinburg Mountain Inn

Hotels
8 (1921 reviews)
390 East Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Private parking
First aid kit available
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Review Highlights

Pros:
Friendly, helpful staff/owners
Great location close to downtown/main strip
Excellent value/low price
Comfortable beds/rooms often described as clean
Convenient parking
Bear sightings on property (memorable experience)
Cons:
Musty/musky odors reported in some rooms
Cleanliness issues: hair on sheets, dirty bathtubs
Maintenance problems: TV or shower failures reported
Amenities lacking: no ice machine, no vending
Intermittent or weak Wi‑Fi
Rooms are older and need updating

Categories

Cleanliness
6.5
Mixed reports: many guests said rooms were clean and beds comfortable, but multiple reviews noted hair on sheets, dirty bathtubs and a strong musty/musky odor in some rooms.
Service
9
Consistently praised: staff and owners repeatedly described as friendly, helpful and accommodating (unlocking doors, prompt responses, helpful manager recommendations).
Location
9
Very positive: many guests highlighted proximity to downtown/main strip, convenient parking and easy access to restaurants and activities; several mentions of bear sightings on property. One guest noted it may not be within easy walking distance to the main strip.
Room Quality
7.5
Mixed: comfortable beds and working AC were noted, but rooms are described as older and in need of updating (old carpet, dated bathtubs), with occasional maintenance issues (TV or shower problems).
Amenities
6.5
Some shortcomings: guests mentioned no ice machine/vending, intermittent or poor Wi‑Fi, inconsistent in‑room coffee and occasional in-room TV/shower failures.
Value for Money
9
Strong positives: multiple guests said the price can’t be beat and described the hotel as great value for location and price.
Food and Beverage
7.5
Limited mentions: breakfast was generally not used by reviewers; the only specific comment was that in‑room coffee is not great. No consistent food service praise or major complaints.
Overall Experience
9
Generally positive overall: friendly staff/owners, good value, convenient location and memorable bear sightings lead many guests to return despite some cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 22:21

Property Description

Stunning Mountain Views
Experience the beauty of Gatlinburg at Gatlinburg Mountain Inn, offering balconies with breathtaking mountain views in select rooms. Enjoy the convenience of free WiFi and room service, along with a welcoming 24-hour front desk for all your needs.

Modern Comforts
Relax in air-conditioned rooms with flat-screen TVs and city views in some units. Each room is equipped with a fridge for your convenience, ensuring a comfortable and enjoyable stay.

Convenient Location
Explore nearby attractions such as Ripley's Aquarium and Dolly Parton’s Stampede, just a short distance away. With the airport within reach, Gatlinburg Mountain Inn is the perfect choice for your stay in Gatlinburg.

Book now for an unforgettable mountain retreat at Gatlinburg Mountain Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1921 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 6.5
Value for Money: 9
Food and Beverage: 7.5
Overall Experience: 9
A
Alyssa • solo_traveller • us
9
Pros:

Good location in Gatlinburg,Tn. Staff was very friendly. Good value. Will stay there again.

2026-08-07 • via Nuitee
T
Timothy • solo_traveller • us
1
2026-08-03 • via Nuitee
H
hall • couple • us
10
2026-08-03 • via Nuitee
A
Ashley • solo_traveller • us
5
2026-07-25 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-07-24 • via Nuitee
A
April • family_with_children • us
10
I love staying here! Very comfortable, the price can’t be beat. But the owners make it worth coming back. They are so ni
Pros:

The location! Plus the staff is the best around ❤️

Cons:

Nothing

2026-07-23 • via Nuitee
E
Elizabeth • couple • us
7
Nice rooms, staff was excellent.
Pros:

Close distance to downtown.

Cons:

Kinda dam feeling in rooms.

2026-07-20 • via Nuitee
M
michael • couple • us
5
We was comfortable.. however there was a musky smell in the room .. but I’m sure after this reviews they can fix for nex
Pros:

The outside patio we didn’t use because too many ppl out there

Cons:

The view

2026-07-18 • via Nuitee
R
Robert • couple • us
8
Good place to stay
Pros:

Convenient …. close to everything

2026-07-17 • via Nuitee
C
chathuranga • couple • us
8
2026-07-17 • via Nuitee
P
Patricia • couple • us
6
I won’t be staying there again.
Pros:

The staff were very friendly and the place was cleaned.

Cons:

That the showers wasn’t working and tv quit working while watching it, they did come and change it though.

2026-07-17 • via Nuitee
A
Alisha • solo_traveller • us
4
Pros:

Close to downtown

Cons:

Hair on the sheets they were not very clean hair in the bathtub

2026-07-15 • via Nuitee
K
Koji • solo_traveller • jp
6
Pros:

All friendly staff

Cons:

They have queen bed rooms on only 2nd floor.

2026-07-15 • via Nuitee
S
SELENA • couple • us
10
It was awesome finally got to see the bear
Pros:

The bear we got to see

2026-07-13 • via Nuitee
K
Kellie • extended_group • us
10
2026-07-13 • via Nuitee
M
Morgan • solo_traveller • us
8
Pros:

Very close to the main strip.

Cons:

Smelled extremely musty. Almost too much to sleep, but we were exhausted.

2026-07-12 • via Nuitee
J
Jiang • couple • us
7
2026-07-12 • via Nuitee
M
Michael • couple • us
8
Pros:

Good location. Clean and good customer service.

2026-07-12 • via Nuitee
W
William • solo_traveller • us
8
2026-07-09 • via Nuitee
B
Blayton • couple • us
4
2026-07-07 • via Nuitee