Candlewood Suites - Asheville Downtown by IHG

Hotels
•
Candlewood Suites
8.7 (623 reviews)
49 Tunnel Road , Asheville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
BBQ facilities
Lift / Elevator
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Review Highlights

Pros:
Clean
Friendly service
Good location
Comfortable rooms
Well-equipped amenities
Cons:
Noise from neighboring rooms
Limited breakfast options

Categories

Cleanliness
8.29
Cleanliness was generally praised, though there were some minor complaints regarding rooms.
Service
9.26
Service was frequently highlighted as friendly and helpful, contributing positively to the stay.
Location
8.8
Location was noted as convenient, though some reviews mentioned it wasn't the most picturesque.
Room Quality
8.25
Rooms were generally clean and comfortable, with some comments about being cramped.
Amenities
8.98
Amenities were well-received, with positive mentions of kitchens in rooms and overall facilities.
Value for Money
8.74
Guests found the pricing reasonable for the quality offered.
Food and Beverage
8.29
Limited mentions of food, with breakfast being a point of contention; coffee machine appreciated.
Overall Experience
8.96
Overall, reviews reflect a positive sentiment, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 08:20

Property Description

Luxurious Amenities
Candlewood Suites - Asheville Downtown offers a range of luxurious amenities including an indoor pool, hot tub, and a fitness centre for guests to unwind and stay active during their stay.

Convenient Location
Conveniently located just 2.5 km from Harrah's Cherokee Center - Asheville and 4.4 km from Botanical Gardens at Asheville, guests can easily explore the nearby attractions and entertainment options.

Modern Comfort
Each room at Candlewood Suites is equipped with modern comforts such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable and relaxing stay for all guests.

Ready to experience luxury and convenience in Asheville? Book your stay at Candlewood Suites - Asheville Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 623 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.98
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
T
Timothy • couple • us
8
2026-05-23 • via Nuitee
S
Suzanne • couple • us
10
2026-05-20 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-05-13 • via Nuitee
K
Khandice • solo_traveller • us
9
Overall great stay for low price!
Pros:

Nice hotel, great location in relation to downtown and stores.

Cons:

Mountain view is ok and no breakfast.

2026-05-12 • via Nuitee
S
Sayma • solo_traveller • us
10
2026-05-08 • via Nuitee
K
Kreitzel • solo_traveller • us
9
2026-05-05 • via Nuitee
S
salameh • couple • us
10
2026-05-01 • via Nuitee
S
Stephanie • couple • us
4
Good for a one night stay but not for R&R. Get what you pay for
Pros:

The location and proximity to a grocery store

Cons:

Too close to traffic and the people staying in the hotel were definitely not there to rest and relax.

2026-04-28 • via Nuitee
K
Kelsey • family_with_children • us
7
Pros:

Good location. Nice pool and outdoor area for eating/ sitting.

Cons:

There was stuff left in our room (trash). Room Didn’t seem to be super clean. It was fine but not great. Also no breakfast which was kind of a bummer. 🤷🏻‍♀️

2026-04-26 • via Nuitee
V
Vicky • couple • us
8
Pros:

Location

Cons:

Not enough breakfast options

2026-04-23 • via Nuitee
D
Damany • solo_traveller • us
10
2026-04-20 • via Nuitee
L
Laurie • extended_group • us
5
Ok. Just very noisy!
Pros:

The rooms were very nice.

Cons:

She didnt pull up my entire reservation at check in and resulted in multiple charges. The housekeepers were extremely loud!! Walls are thin you can hear everything. It sounded like the people above us stomped on the floor when they walked

2026-04-20 • via Nuitee
W
WILLIAMS • family_with_children • us
8
Very clean property with great Mountain View from the terrace
Cons:

We were disappointed that the pool was not heated and per staff, there wasn’t an on call pool person to resolve the issue.

2026-04-13 • via Nuitee
C
Clark • family_with_children • us
9
2026-04-10 • via Nuitee
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William • family_with_children • us
10
Extremely impressed
Pros:

I was especially impressed by the whole staff. Extremely personable and very customer friendly.

Cons:

I found nothing wrong with my room.

2026-04-06 • via Nuitee
L
Laurie • solo_traveller • us
10
2026-03-28 • via Nuitee
M
Melissa • family_with_children • us
10
Friendly and welcoming staff with clean running amenities in a great location.
Pros:

The front desk, staff, cleanliness and the fact that the hot tub and pool were open and working. Also loved the coffee machine.

Cons:

Nothing.

2026-03-18 • via Nuitee
H
heather • family_with_children • us
8
planning to return
Pros:

easy check in and out. room was very clean. the pool and hot tub were nice after a long day. all the staff we encountered were very friendly. there are several places to eat within walking distance. I walked to the supermarket to pick up a few things for breakfast. the hotel and grounds felt safe. the walk at night to the market not so much.

Cons:

No complaints, just wish they had breakfast

2026-03-03 • via Nuitee
V
Vanessa • family_with_children • us
5
Not bad but better exist in the area.
Pros:

The staff was super nice. Close to food and the grocery store.

Cons:

Bathroom was dirty with hair all over everything, pool was not warm. Loud rude guest that no one would confront.

2026-03-01 • via Nuitee
A
Amy • family_with_children • us
8
Pros:

Amenities

Cons:

Pillows

2026-02-23 • via Nuitee