Candlewood Suites - Asheville Downtown by IHG

Hotels
•
Candlewood Suites
8.7 (642 reviews)
49 Tunnel Road , Asheville , US
+1 828-220-0300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Friendly service
Good location
Comfortable rooms
Well-equipped amenities
Cons:
Noise from neighboring rooms
Limited breakfast options

Categories

Cleanliness
8.29
Cleanliness was generally praised, though there were some minor complaints regarding rooms.
Service
9.26
Service was frequently highlighted as friendly and helpful, contributing positively to the stay.
Location
8.8
Location was noted as convenient, though some reviews mentioned it wasn't the most picturesque.
Room Quality
8.25
Rooms were generally clean and comfortable, with some comments about being cramped.
Amenities
8.98
Amenities were well-received, with positive mentions of kitchens in rooms and overall facilities.
Value for Money
8.74
Guests found the pricing reasonable for the quality offered.
Food and Beverage
8.29
Limited mentions of food, with breakfast being a point of contention; coffee machine appreciated.
Overall Experience
8.96
Overall, reviews reflect a positive sentiment, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 08:20

Property Description

Luxurious Amenities
Candlewood Suites - Asheville Downtown offers a range of luxurious amenities including an indoor pool, hot tub, and a fitness centre for guests to unwind and stay active during their stay.

Convenient Location
Conveniently located just 2.5 km from Harrah's Cherokee Center - Asheville and 4.4 km from Botanical Gardens at Asheville, guests can easily explore the nearby attractions and entertainment options.

Modern Comfort
Each room at Candlewood Suites is equipped with modern comforts such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable and relaxing stay for all guests.

Ready to experience luxury and convenience in Asheville? Book your stay at Candlewood Suites - Asheville Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.7
Based on 642 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.98
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
K
kezhuang • solo_traveller • cn
9
Cons:

酒店设施和配套挺不错的，我的衣服放在洗衣机里洗，可是回去拿的时候，发现我的裤子和袜子和其他人的衣服一起在洗，而我的短袖衬衫却找不到了，服务员和我一起检查的，她也亲眼看到的，可是她告诉我没办法，这是我这次住宿感到非常不好的地方。麻烦酒店改进，谢谢！

2026-10-15 • via Nuitee
C
Cristian • couple • us
8
2026-10-14 • via Nuitee
N
Ngoc Dong Thi • couple • us
10
Pros:

10/10

Cons:

No

2026-10-13 • via Nuitee
A
Amanda • family_with_children • us
8
2026-10-12 • via Nuitee
J
Josh • couple • us
3
Pretty rooms, but hot rooms Poor quality, thin walls
Pros:

Space

Cons:

Rooms and blankets were hot could not sleep

2026-09-07 • via Nuitee
S
Scott P from Tampa Flori • family_with_children • us
10
An incredible value hotel with great people
Pros:

Front Desk staff was amazing especially the girl that checked us in. She asked me multiple times if we were all ok. I really liked that

Cons:

If there was any critique at all, it's not really the hotel itself. The area of the hotel is a bit shady. A number of homeless and drug addicted people near by. We didn't put ourselves in a bad situation but it's the kinda thing I didn't like having to explain to my young children. Where we live, you don't see anything like it

2026-09-07 • via Nuitee
G
Gabriela • couple • us
7
Good location close to the downtown and near outdoor activities multiple restaurants and grocery stores
Pros:

It had everything I needed loved the free laundry

Cons:

There was hairs in the restroom floor when we first received the room.

2026-09-03 • via Nuitee
S
Samuel • solo_traveller • us
9
Trash on the 4th floor that front desk didn't move!!!
Pros:

The top floor was amazing the view was awesome.

Cons:

There was a bag of trash on the 4th floor as you come off the elevator. We let the front desk know when we checked in.The trash was still there the next morning. On our way out we let the front desk know again about the smell of the trash. When we returned the trash was moved but you could still smell it. No one wants to stay anywhere there is a smell of trash.

2026-08-29 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-08-26 • via Nuitee
J
Joe • couple • us
8
2026-08-18 • via Nuitee
J
Jones • solo_traveller • us
9
2026-08-18 • via Nuitee
A
Austin • couple • us
10
2026-08-13 • via Nuitee
T
Terren • family_with_children • us
9
Pros:

Was very clean and comfortable. Decently located with food and shopping close by.

2026-08-11 • via Nuitee
C
Catherine • solo_traveller • us
10
Pros:

Everything. Free laundry for guests. Pets allowed. Within a couple of miles from Mission hospital. Great rates for people who have people in hospital..I will stay here again here.

Cons:

Nothing

2026-07-25 • via Nuitee
M
Michael • family_with_children • us
9
Great location central to Asheville downtown.
Pros:

Very good staff. Extremely helpful

Cons:

Area was hit by the hurricane a couple years ago. Lots of building demolition. The hotel property was in very good shape

2026-07-16 • via Nuitee
N
Noreen • solo_traveller • us
9
Family Explorer- NC
Pros:

I liked about my stay was the comfortable bed, the clean and spacious room, the quiet atmosphere, the friendly and welcoming staff, and the free parking. I also liked that everything was nearby, which made it very convenient. Overall, I had a pleasant and relaxing stay.

I had a wonderful stay. A special shout-out to the lady at the front desk, I didn’t catch her name, but she was incredibly welcoming and had such a warm, friendly smile. She truly set a positive tone for my entire visit. Thank you

Cons:

The deadbolt/locking mechanism on my room door didn't seem to be working from the inside, which made me feel a bit uneasy. I ended up placing a chair in front of the door for peace of mind. I’m sure it’s an easy fix, but I wanted to mention it so future guests can feel fully secure.
​Overall, it was a great stay, and I would consider returning!

2026-07-13 • via Nuitee
J
John • family_with_children • us
8
2026-07-12 • via Nuitee
J
Jasmine • couple • us
10
2026-07-04 • via Nuitee
I
Idalia • solo_traveller • us
10
2026-06-29 • via Nuitee
L
Lori • couple • us
10
great value, rooftop bar, full kitchen, and pool and hot tub.
Pros:

Inexpensive, close to a lot of driveable areas downtown, kitchen and full fridge was a bonus for the price o the stay; and the rooftop bar (though we didn;t get there) was also a bonus.

Cons:

Nothing

2026-06-29 • via Nuitee