Candlewood Suites - Asheville Downtown by IHG

Hotels
Candlewood Suites
8.7 (605 reviews)
49 Tunnel Road , Asheville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
BBQ facilities
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Friendly service
Good location
Comfortable rooms
Well-equipped amenities
Cons:
Noise from neighboring rooms
Limited breakfast options

Categories

Cleanliness
8.29
Cleanliness was generally praised, though there were some minor complaints regarding rooms.
Service
9.26
Service was frequently highlighted as friendly and helpful, contributing positively to the stay.
Location
8.8
Location was noted as convenient, though some reviews mentioned it wasn't the most picturesque.
Room Quality
8.25
Rooms were generally clean and comfortable, with some comments about being cramped.
Amenities
8.98
Amenities were well-received, with positive mentions of kitchens in rooms and overall facilities.
Value for Money
8.74
Guests found the pricing reasonable for the quality offered.
Food and Beverage
8.29
Limited mentions of food, with breakfast being a point of contention; coffee machine appreciated.
Overall Experience
8.96
Overall, reviews reflect a positive sentiment, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 08:20

Property Description

Luxurious Amenities
Candlewood Suites - Asheville Downtown offers a range of luxurious amenities including an indoor pool, hot tub, and a fitness centre for guests to unwind and stay active during their stay.

Convenient Location
Conveniently located just 2.5 km from Harrah's Cherokee Center - Asheville and 4.4 km from Botanical Gardens at Asheville, guests can easily explore the nearby attractions and entertainment options.

Modern Comfort
Each room at Candlewood Suites is equipped with modern comforts such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable and relaxing stay for all guests.

Ready to experience luxury and convenience in Asheville? Book your stay at Candlewood Suites - Asheville Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 605 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.98
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
S
Sera family_with_children us
9
Would definitely stay here again!
Pros:

Loved the pool and hottub. Room has a very nice kitchen. Beds were comfortable. Enjoyed the Mountain View though it was partially obstructed by a building. Laundry was free! Great access and parking. Hotel staff was very helpful. Amazing food options nearby. Close to downtown. Even stayed an extra night to enjoy it more!

Cons:

Beds were a little too close, especially the one closest to the window, you couldn’t get along side it. Lights were all daylight and way too bright on the living side. Could use a rolling desk that could be used to eat at, but rolled under cabinets when you’re not using it. Didn’t like the hard floor to carpet floor transition. Bathroom was not very private with respect to the room layout.

2026-02-08 via Nuitee
L
Linda solo_traveller us
8
Overall a comfortable stay except for discomfort over the next few days due to the fall.
Pros:

The bed was very comfortable & the room spacious. The silverware, dinnerware and cooking utensils were adequate. The service staff whom I encountered were always pleasant and helpful.

Cons:

I (74 yrs old) was injured (a hard fall) as I stepped out of the elevator on my floor - the plank flooring directly outside the elevator door had apparently just been mopped and was very wet, and as a result I went flying. No 'caution wet floor' or sign of any kind was evident to alert someone to the hazard. I did report it to the front desk and later, when the floor was already dry, a 'wet floor' sign appeared. Other than an after the fact sign put in place, there was no follow up or concern expressed by management.

2026-01-31 via Nuitee
L
Layna solo_traveller us
10
Wonderful stay, comfy & clean, sparkling pool, warm service
Pros:

Clean, big comfy bed, Sparkling pool & hot jacuzzi, friendly service

2026-01-29 via Nuitee
J
John couple us
10
Pros:

Location and facilities are excellent

Cons:

Nothing

2026-01-15 via Nuitee
A
Alan couple us
10
2026-01-15 via Nuitee
P
Petty family_with_children us
10
2026-01-12 via Nuitee
K
Kellly couple us
8
Cons:

The noise, I guess above us first night sounded like people running or kids, the other 2 nights were fine, The area is horrible. I was really surprised how the homeless/drug addicts have taken over that area

2026-01-08 via Nuitee
K
Kelley couple us
10
Pros:

Very clean

Cons:

It was all good

2026-01-07 via Nuitee
M
McManus family_with_children us
10
Cons:

Ask staff to give me a corner room and didn't the rooms was not that full

2026-01-03 via Nuitee
A
Andrew couple us
10
2026-01-02 via Nuitee
L
Lucinda solo_traveller us
9
2026-01-01 via Nuitee
K
Kiviniemi family_with_children us
8
Pros:

Convenience

Cons:

No breakfast

2025-12-29 via Nuitee
D
Denise Fetter solo_traveller us
10
Very nice hotel in a great location.
Pros:

The hotel is only 4 years old so everything is still new and nice. The front staff was very accommodating.

Cons:

Lots of noisy kids around my room that were running in the hallways.

2025-12-28 via Nuitee
E
Enrique family_with_children us
8
Muy limpio solo un detalle la cocina no funcionaba la estufa
Pros:

Muy limpio y ay tiendas cerca

Cons:

La cocina no servía la estufa

2025-12-26 via Nuitee
S
Sarah family_with_children us
9
2025-12-21 via Nuitee
J
Joshua couple us
10
A comfortable place to spend a weekend away.
Pros:

The staff were friendly, fast, and professional. The rooms were clean and the amenities were beyond satisfactory. A comfortable stay for athletes getting away from the hustle and bustle.

Cons:

The surrounding buildings make the location seem less than it’s best at first. But after the first night, I realized the property was a light the area needed. It was still a great stay.

2025-12-08 via Nuitee
M
Mocken couple us
9
2025-12-08 via Nuitee
R
Robert couple us
7
It was good
Pros:

Location clean friendly

Cons:

No breakfast

2025-12-08 via Nuitee
E
Esther couple us
10
Pros:

Beautiful, modern, so comfortable and very clean. The staff was great. Location good supermarket just next door. There's a kitchen space in all the rooms where you can cook breakfast. Would recommend.

2025-12-07 via Nuitee
C
Chandramowliswaran solo_traveller in
10
Pros:

It was an excellent stay, clean, good washer and dryer.

2025-12-06 via Nuitee