Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

Hotels
•
Holiday Inn Express
8.5 (873 reviews)
950 West Van Buren Street , Phoenix , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Friendly staff
Good food
Cons:
Cleanliness issues
Sketchy location
Payment difficulties

Categories

Cleanliness
7.71
Several reviews noted cleanliness issues including stained sheets and dirty bathrooms.
Service
9.18
Many reviews praised the staff for being friendly and accommodating, particularly Jacquelin.
Location
7.72
Some guests mentioned the location as sketchy, but felt safe within the hotel.
Room Quality
8.17
Rooms were generally described as comfortable, though there were some cleanliness issues.
Amenities
8.7
The presence of facilities like 24-hour coffee and breakfast options were positively noted.
Value for Money
8.66
Fairly rated given the overall quality and service received relative to the price.
Food and Beverage
9.21
Breakfast was highlighted positively by several guests.
Overall Experience
8.68
Generally positive experiences reported, though some concerns about cleanliness and location persist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:46

Property Description

Central Location in Phoenix
Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol is conveniently located near top attractions such as Arizona State University and Talking Stick Resort Arena.

Modern Amenities
Enjoy free WiFi, a fitness centre, and a refreshing outdoor pool with a hot tub during your stay. The rooms are well-equipped with air conditioning, flat-screen TVs, and comfortable bedding for a relaxing experience.

Convenience and Comfort
With free parking, laundry facilities, and a business centre, we ensure a hassle-free stay for our guests. Our 24-hour front desk is always available to assist you promptly.

Book your stay at Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol for a memorable experience in Phoenix!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 873 reviews
Cleanliness: 7.71
Service: 9.18
Location: 7.72
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 8.68
G
Granados • couple • us
10
2026-02-08 • via Nuitee
A
Alain • couple • fr
8
Super
Pros:

petit déjeuner de base mais avec ce qui fallait autant qu'on voulait. Pette salle à manger parfaitement propre. Personnelle adorable.
Petit Déjeuner et parking gratuit.
Très bon lit.

Cons:

Rien. c'est dans quartier pauvre avec quelques sdf mais l'espace ouvert avec de petites maisons.

2026-02-08 • via Nuitee
H
Humbefto • family_with_children • us
10
2026-01-30 • via Nuitee
J
Jan • family_with_children • cz
8
2026-01-29 • via Nuitee
S
Stacia • couple • us
4
Friendly staff and get stay inside but outside wasn’t good .
Pros:

The lady that greeted us each morning was delightful.
She was very friendly and did a wonderful job !

The homeless wasn’t something I was expecting.
I will definitely stay closer to the convention center
next time . The hotel was good but the loud noise at night with music wasn’t good . You’re going to need to do something because I will not come back to this location.

Cons:

See above.

2026-01-28 • via Nuitee
C
CYNTHIA • extended_group • us
9
Our stay was hassle free. Staff was accommodating.
Pros:

Clean & well maintained

Cons:

None

2026-01-25 • via Nuitee
F
Facundo • extended_group • ar
7
2026-01-24 • via Nuitee
K
Kristin • family_with_children • us
9
2026-01-21 • via Nuitee
P
Philippe • couple • fr
9
Pros:

Bel hôtel avec piscine et jacuzzi, proche de Downtown au calme. Tb

2026-01-19 • via Nuitee
D
Davian • family_with_children • us
4
HOTEL STEALS MONEY
Pros:

I don't like being overcharged on purpose

Cons:

I was charged and extra 277.00 and I already paid for the trip before I got to the hotel. I used a different card for the deposit and they purposely charged my card i made the reservation for and charged me an extra 277.00.

2026-01-19 • via Nuitee
B
Brett • family_with_children • us
9
2026-01-19 • via Nuitee
B
barb • family_with_children • us
8
2026-01-19 • via Nuitee
A
Andrea • extended_group • it
9
Pros:

Hotel molto curato, ben pulito e posizione abbastanza comoda per visitare la città.

2026-01-19 • via Nuitee
D
Danielle • couple • us
10
Amazing!!!! Everything is always clean and everyone is so nice and breakfast is good!!!
Pros:

Love it me and my family always stay here when we come to Phoenix no matter what we are doing!!!

Cons:

I love everything everyone is always so nice and it’s always clean

2026-01-19 • via Nuitee
S
Stephanie • solo_traveller • us
8
Pros:

Lobby was clean and receptionist Brad was awesome help.

Cons:

Room wasn’t clean

2026-01-19 • via Nuitee
D
danielle • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Mark • couple • us
10
2026-01-19 • via Nuitee
I
Isabel • family_with_children • mx
8
Pros:

Location, very near to downtown

2026-01-15 • via Nuitee
O
Olga • couple • us
10
Pros:

We enjoyed the breakfast and the pool area. Thank you.

2026-01-14 • via Nuitee
J
Josh • couple • us
10
2026-01-11 • via Nuitee