Collection o hotel Marvic

Hotels
OYO Rooms
7.3 (241 reviews)
Calle 44 manzana 144 lote 18 entre avenida 5 y avenida 10 , Playa del Carmen , mx

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Comfortable rooms
Cons:
Noise from construction
Water supply issues
Unexpected charges

Categories

Cleanliness
7.53
Clean and well-maintained, but some issues reported with water supply.
Service
8
Friendly and helpful staff, especially the reception.
Location
6.54
Noisy area with issues from nearby construction.
Room Quality
6.99
Comfortable rooms, though some maintenance issues reported.
Amenities
7.52
Pool was a big plus; however, maintenance was poor in some areas.
Value for Money
7.48
Good value, but some unexpected charges reported.
Food and Beverage
7.03
Not mentioned; assumed standard quality for this hotel tier.
Overall Experience
7.3
Overall experience was satisfactory, but with notable issues that detracted from stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:32

Property Description

Luxurious Accommodation
Experience comfort and style at Marvic Hotel Boutique, ideally located near major attractions in Playa del Carmen. Enjoy modern guest rooms with flat-screen TVs and complimentary WiFi for your convenience.

Relaxing Terrace
Unwind and soak up the sun on our inviting terrace, the perfect spot to enjoy a morning coffee or evening cocktail. Take in the scenic views and feel the stress melt away during your stay.

Exceptional Service
Our multilingual staff goes above and beyond to ensure your stay is memorable. From providing local tips to assisting with any needs, we are dedicated to making your visit seamless and enjoyable.

Book now at Marvic Hotel Boutique for a delightful and unforgettable stay in Playa del Carmen!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

7.3
Based on 241 reviews
Cleanliness: 7.53
Service: 8
Location: 6.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 7.03
Overall Experience: 7.3
H
Hugo family_with_children mx
9
2025-09-12 via Nuitee
L
LUIS MARIANO family_with_children mx
10
2025-08-20 via Nuitee
M
Marisol extended_group mx
10
Pros:

Todas sus instalaciones

2025-08-06 via Nuitee
I
Ionica family_with_children ca
8
I enjoyed my stay at the property since us nice and clean and stuff very friendly and helpful
Pros:

The property is nice and clean great location friendly stuff and comfortable

Cons:

The music was very loud near the hotel up till 2/3 am and construction in the area started at 7/8 am couldn’t rest couldn’t sleep more then 3/4 h per night

2025-08-05 via Nuitee
I
Iliana Zuleyma
8
Great
Pros:

In overall it was excellent. They just need to pay attention to details

2025-08-01 via Nuitee
M
Marleni Guadalupe family_with_children mx
7
Alojamiento comodo con politicas no flexibles.
Pros:

Todo super bien, muy comodo y limpio

Cons:

Que no habia agua en la regadera y despues de que se reportó subio pero en la noche volvio a escasear.
Tambien se me hizo un conbro adicional a lo que booking me habia presupuestado, ni en recepción supieron el por que. Quise cancelar antes del viaje y no me lo permitieron, sin embargo, cuando me hacen un cobro adicional me dicen que tengo la opción de cancelar, solo como nota al hotel: deberian ser mas flexibles, por que cuando el error es de ustedes , piden comprensión.

2025-08-01 via Nuitee
J
Juarez solo_traveller mx
8
2025-07-30 via Nuitee
J
Juan young couple es
6
Good value for money. Front desk staff is amazing and super behelpful.
Pros:

Rooms were spacious and very comfortable. The pool was a big plus. Reception staff was AMAZING

Cons:

No cleaning staff whatsoever and maintenance was very poor in most areas. The area in which the property is located is extremely noisy.

2025-07-22 via Nuitee
A
Alejandra Paz family
4
Pros:

Depuis notre arrivée à l’hôtel, nous avons eu de problèmes divers: manque de couvercle de la toilette, coffre de sécurité bloqué, coupure d’électricité et de l’eau dans la chambre non averti. Par contre, la réceptionniste a tout fait pour régler les inconvénients. Service très apprécié

2025-07-10 via Nuitee
N
Nancy solo traveller us
8
Very good
2025-06-12 via Nuitee
T
Tiaja
6
Pros:

A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted
Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night

2025-05-20 via Nuitee
K
Karim young couple ch
1
Bad
Pros:

The price, the staff, the location

Cons:

It was dirty, it smells bad, no hot water, vets bad soundproof, we could hear all the conversation in the hallway, only one window and it gives directly to the hallway that everyone can have access to. The bed was hard like a rock

2025-04-22 via Nuitee
C
Christopher family with young children ca
8
Very good
Pros:

Great location, Great Staff

Cons:

A/C filters were dirty

2025-04-18 via Nuitee
R
Richard
10
Needs a small fridge! Otherwise great!!!
Pros:

A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there.
I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks.
No kitchen facilities are alright for a quick trip but water is a must.
I would use this place again if there was a small fridge in the room.

2025-03-23 via Nuitee
M
michael william
8
Pros:

I found it to be a good hotel for the price. It definitely is not for the pickiest of guests, but a great staff that are helpful.

2025-03-13 via Nuitee
N
Nicolina Elisabeth family
2
Pros:

If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life.

False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare.

Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage.

No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible.

Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist.

No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.

2025-03-12 via Nuitee
A
Alister
4
Pros:

This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances.

From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times.

Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs.

I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect.

The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns.

Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay.

In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe

2025-03-12 via Nuitee
L
Lauren
6
Pros:

This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.

2025-03-04 via Nuitee
C
colin
6
Pros:

Only bad thing not hot or water pressure in show.kinfa hard to clean beach off

2025-03-02 via Nuitee
M
Mary
8
Pros:

My King room had no closet or anywhere to hang my dresses and so when they moved me into a double bedroom which had a 12” narrow hanging area it was fine for 6 days but the 3rd drawer was hanging open & you couldn’t close the drawer to use it. Maintenance was suppose to come in the next day but no one ever came. I just avoided the use of the drawer. Toilet plugged up and you couldn’t flush it one morning but housekeeping fixed it while I stepped out shopping for a few hours. Otherwise I highly recommend putting in ALL the rooms a wardrobe cabinet or closet to hang clothes.

2025-03-01 via Nuitee