Hyatt Place Ottawa West

Hotels
•
Hyatt Place
8.6 (2299 reviews)
300 Moodie Drive, Ottawa, Ontario , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good breakfast selection
Cons:
Limited front desk services
High additional fees for pets
Overpriced in certain cases

Categories

Cleanliness
8.75
Reviewers consistently mention that the rooms are clean and everything is new.
Service
8.65
Great receptionist noted for helpfulness and positive experiences with staff.
Location
8.55
Easy access to restaurants, bar, and shopping, but some mention it’s not ideal for tourism.
Room Quality
8.55
Room size and comfort are frequently praised.
Amenities
8.45
Limited amenities noted, such as no hot tub, but breakfast is appreciated.
Value for Money
8.65
Generally seen as good value for the price, though some review mention high prices.
Food and Beverage
8.55
Breakfast options are varied and fresh, positively reviewed.
Overall Experience
8.65
Most reviewers indicate they enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 19:38

Property Description

Luxurious Accommodation
Hyatt Place Ottawa West, located in Ottawa, offers a luxurious stay just 12 km from Canadian Tire Centre. The hotel boasts a fitness centre, free private parking, a shared lounge, and a terrace for guests to enjoy.

Dining and Relaxation
Indulge in a delicious meal at the on-site restaurant or unwind with a drink at the bar. Guests can also take a refreshing dip in the indoor pool during their stay.

Convenience and Comfort
With a 24-hour front desk, free WiFi, and well-equipped rooms featuring modern amenities like air conditioning, flat-screen TVs, and private bathrooms, Hyatt Place Ottawa West ensures a convenient and comfortable stay for all guests.

Book your stay at Hyatt Place Ottawa West for a memorable experience in Ottawa!

Important information:

Please note that a maximum of 2 pets are allowed per booking.

Please note that pets will incur an additional charge of CAD 75 per stay for stays of 6 nights or less, and for CAD 175 for stays of 7 nights or more.

Please note that the property can only accommodate pets with a maximum weight of 22.6 kg or less for 1 pet and a total of 31.75 kg for 2 pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 2299 reviews
Cleanliness: 8.75
Service: 8.65
Location: 8.55
Room Quality: 8.55
Amenities: 8.45
Value for Money: 8.65
Food and Beverage: 8.55
Overall Experience: 8.65
B
Brady • family_with_children • ca
4
Be weary of "Upgrades with a promised Discount" at this Hotel
Pros:

Facilities were okay

Cons:

Reserving a Queen Room then upon arrival being told no Queen Room was available but I would be upgraded to a King Room with a discount of 15% off my original rate.
But upon checking my CC in the following days, the hotel actually charged an additional 15% to my CC and didn't provide any discount whatsoever. I called and spoke to the Manager who was adamant that the 15% discount would be applied, but that has yet to happen and it's been over a month since the stay.
Very frustrating and disappointing.

2026-02-14 • via Nuitee
J
Joan • couple • ca
10
2026-02-12 • via Nuitee
G
Genevieve • family_with_children • ca
10
Super séjour!
Pros:

La chambre est très belle et propre. Les enfants ont adoré la piscine. Le déjeuner est excellent. Nous devions rester une nuit et avons décidé de rester une nuit supplémentaire.

Cons:

prix légèrement élevé

2026-02-11 • via Nuitee
V
Vanessa • couple • ca
8
Clean hotel, restaurants near by for a drink and a bite to eat within walking distance. Breakfast was great! Good for a
Pros:

Breakfast was great… rooms were clean. A craft beer franchise restaurant was on the property so very convenient to go for a dinner and just had to walk across the parking lot.

Cons:

The pool was small and lackluster for our 11 year old, but fine for the night. Luckily we were just a family of 3 so it was fine for a quick swim.. really not a big deal.

2026-02-11 • via Nuitee
D
Denis • couple • ca
9
2026-02-09 • via Nuitee
M
Matthew • couple • ca
7
2026-02-01 • via Nuitee
M
Mikhail • solo_traveller • ca
10
2026-01-31 • via Nuitee
C
chantal • couple • ca
8
Pros:

L’internet fonctionnait mais ridiculement mal le reste etait très bien

Cons:

L’internet

2026-01-31 • via Nuitee
G
Gordon • couple • ca
9
Very enjoyable
Pros:

Building is only four years old and everything was super clean.Staff was really pleasant and helpful

Cons:

Location we found was very good for our needs.Not a big deal but the lighting over the coffee machine was non existent which made it a pain to try and figure out the nespresso machine.In the end we just went down to the lobby for coffee.In general although there were plenty of lights in the room none of them were particularly bright.That said though , everything else about the room and hotel itself was first class.Already planning a trip back and will stay at the Hyatt again!!!

2026-01-30 • via Nuitee
U
Ursula • couple • de
10
Sehr gerne immer wieder
Pros:

Das Frühstück war außerordentlich gut, sehr nettes Personal in allen Räumen. Öffentliche Verkehrsmittel sind sehr gut zu erreichen, direkt vor der Haustür

2026-01-30 • via Nuitee
V
Vergara • family_with_children • ca
6
Pros:

Breakfast

Cons:

The pool was way too cold. We couldn't even enjoy it.

2026-01-29 • via Nuitee
L
Lynne • solo_traveller • ca
3
A Most Inconvenient Stay
Pros:

My stay there turned into a nightmare because of a gas leak just after I awoke at 7:30. We all had to rush out of the building without our belongings, and being properly dressed for the coldest day of the year. I had to wait 6 hours to get my things without a chance to shower or to have breakfast.

Cons:

I realize the staff didn't have any control over the situation, but no one spoke about compensating guests for all the inconveniences we incurred. One would think that gas maintenance would be a regular routine in order to protect against such an event.

2026-01-28 • via Nuitee
A
Acour • family_with_children • ca
9
2026-01-25 • via Nuitee
F
firouzi • family_with_children • ca
10
2026-01-24 • via Nuitee
S
Sami • couple • ca
9
Bad showers
Pros:

Mostly ok

Cons:

Your showers are completely terrible . No pressure in the water whatsoever

2026-01-24 • via Nuitee
R
Robert • family_with_children • ca
10
Very comfortable. Felt safe.
Pros:

Great receptionist. Very helpful. Patient and kind.

Cons:

Nothing

2026-01-20 • via Nuitee
R
Ricland • couple • ca
10
2026-01-20 • via Nuitee
G
Guipson • family_with_children • ca
5
Cons:

The bed was terrible my back steel hurt

2026-01-20 • via Nuitee
D
Dominique • family_with_children • ca
9
I Enjoyed my stay
Pros:

Breakfast was good. A variety of food. Food was fresh

Cons:

I couldn’t pay with my debit card. Someone had to pay the on their credit card and ai made them an e-transfer right away.

2026-01-20 • via Nuitee
V
Virginie • extended_group • ca
10
2026-01-20 • via Nuitee