Holiday Inn Express & Suites Jackson by IHG

Hotels
•
Holiday Inn Express
8.7 (171 reviews)
116 Hospitality Drive , Jackson , US
+1 209-257-1500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean public areas / spotless breakfast area
Friendly, helpful and professional staff
Good breakfast (real scrambled eggs)
Convenient location / felt safe
Comfortable, roomy beds
Fast and responsive service (towels provided on request)
Kid-friendly / family suitable
Cons:
Occasional room cleanliness lapses (not thoroughly vacuumed, items under bed)
Pillows with odd smell
Price slightly high for some guests
Pool not open yet (seasonal)
No in-room coffee maker
Noise from neighbors (reported once)
Room initially hot on arrival for one guest

Categories

Cleanliness
8.2
Guests frequently praised general cleanliness (spotless breakfast area, clean facility), but several reports of inadequate room cleaning (floors not vacuumed, TV remote found under bed) and a few issues like funky-smelling pillows.
Service
9.3
Multiple mentions of friendly, helpful and professional staff (special recognition for 'Dakota'), fast service, and prompt fulfillment of requests (extra towels delivered upon request).
Location
9
Location was repeatedly cited as a pro and guests reported feeling safe; considered a strong point of the property.
Room Quality
8.6
Rooms described as roomy with comfortable beds and adequate amenities, though some issues noted (initially hot room on arrival, missing large towels initially, and occasional odor on pillows).
Amenities
8.5
Breakfast amenities praised (real scrambled eggs, clean breakfast area), but some amenity negatives (pool not yet open until Memorial Day, desire for in-room coffee maker).
Value for Money
8.4
Mixed signals: one guest felt price was a little high while others felt the stay was worth the money given service and cleanliness of public areas.
Food and Beverage
9
Breakfast repeatedly highlighted positively (good quality, spotless area, real scrambled eggs), supporting a strong F&B rating.
Overall Experience
8.6
Overall positive guest experience (would book again, felt safe, appreciated staff), tempered by isolated cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Modern Accommodation
Holiday Inn Express & Suites Jackson, an IHG Hotel, provides contemporary and comfortable lodging in Jackson. Each room is designed to meet the needs of today's travelers, ensuring a restful stay.

Convenient Location
Situated just 61 km from Hartsfield–Jackson Atlanta International Airport, our hotel offers easy access for travelers. Whether you're in town for business or leisure, our location makes it simple to reach your destination without hassle.

Complimentary Amenities
Enjoy a range of complimentary amenities during your stay, including free breakfast, Wi-Fi, and parking. Relax and unwind knowing that everything you need for a seamless stay is provided at Holiday Inn Express & Suites Jackson.

Book now for a memorable stay at Holiday Inn Express & Suites Jackson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 171 reviews
Cleanliness: 8.2
Service: 9.3
Location: 9
Room Quality: 8.6
Amenities: 8.5
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 8.6
V
Vicki • solo_traveller • us
8
2026-11-05 • via Nuitee
J
Jonathan • solo_traveller • us
10
2026-11-02 • via Nuitee
T
Timothy • couple • us
8
Pros:

Location, staff, and clean. The breakfast area was spotless and the eggs were real scrambled eggs.

Cons:

Price was a little high.

2026-10-26 • via Nuitee
J
James • solo_traveller • us
10
2026-10-18 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Clean facility and professional staff

2026-10-13 • via Nuitee
D
Debra • extended_group • us
10
2026-09-13 • via Nuitee
C
Carly • solo_traveller • gb
6
2026-09-06 • via Nuitee
C
christopher • solo_traveller • us
8
2026-09-01 • via Nuitee
J
Janai • family_with_children • us
10
2026-08-25 • via Nuitee
M
McKenzie • couple • us
10
Very neat clean and easy to communicate with the staff!
Pros:

Very clean and nice customer service!

Cons:

Nothing!

2026-07-22 • via Nuitee
V
Volodymyr • family_with_children • us
8
Good, but could have been great if our room was cleaned more diligently.
Pros:

Breakfast was good and the hotel was new. Service was good, we had no large towels in the room but they were soon brought on our request.

Cons:

The main disappointment was cleanliness of the room. We booked with the expectation that the hotel was new and clean, but our room looked like it had been very carelessly cleaned. Seemed like the floors weren't vacuumed, and we found the TV remote under the side of one of the beds.

2026-07-19 • via Nuitee
O
Orrie'Anna • family_with_children • us
8
Would book again
Pros:

Employees , breakfast cleanliness

Cons:

N/a

2026-07-06 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Positive and fast service.

Cons:

Noisy neighbors

2026-06-30 • via Nuitee
M
maaz • couple • us
8
2026-06-26 • via Nuitee
D
Donella • family_with_children • us
9
Overall good. Felt safe. Other than the pillows having a weird smell it was clean. I would suggest leaving the air on
Pros:

Location

Cons:

The pillows had a funky smell. And when we got into the room it was 84 degrees. Took a while for it to cool off.

2026-06-22 • via Nuitee
A
angela • couple • us
9
Cozy and convenient
Pros:

It was clean, very kid and helpful staff. Only spent one night while on a road trip so it was perfect. We thought room was roomy and comfortable beds.

Cons:

All was good

2026-06-15 • via Nuitee
L
Lisa • family_with_children • us
7
pleaseant
Pros:

did not have breakfast, only tea and juice

Cons:

I would have liked a coffee maker in the room, I only drink tea and would have liked to make my hot water in the room. It's not convenient to go downstairs to the lobby to get hot water when I wanted it later on in the evening.

2026-06-02 • via Nuitee
A
Alvin • family_with_children • us
8
2026-05-26 • via Nuitee
L
Linda • couple • us
10
Worth the money!!!
Pros:

Everyone was very friendly, helpful and professional. I would like to send a special shout out to Dakota!!! Helped out some very tired and stressed parents with a sick child. Thank you again Dakota for your help!!!!

Cons:

Pool isn’t open until Memorial Day.

2026-05-12 • via Nuitee
M
MJ • solo_traveller • us
10
Perfect!
Pros:

We stopped here to stay for the night because we were doing Stranger Tours. It was only like a 10-15 min drive to downtown. Very peaceful. Room was nice. The breakfast was excellent. Sicily was working the desk both days and she was so friendly! I would definitely stay here again.

Cons:

I cant think of anything I disliked, honestly.

2026-05-01 • via Nuitee