Holiday Inn Express & Suites Jackson by IHG

Hotels
Holiday Inn Express
9.1 (304 reviews)
116 Hospitality Drive , Jackson , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Great location
Good breakfast
Cons:
No hot tub
Issues with A/C
Limited coffee options

Categories

Cleanliness
8.43
General positive mention of cleanliness particularly in guest reviews.
Service
9.9
Numerous reviews highlight the staff's pleasantness and helpfulness.
Location
9.44
Many guests appreciated the hotel's location, close to amenities and activities.
Room Quality
8.89
Mentioned as clean and comfortable, with some critiques on lighting.
Amenities
8.92
Positive sentiments about the amenities; however, limited hot tub availability mentioned.
Value for Money
9.38
General sentiment indicates a good value for staying at the hotel.
Food and Beverage
8.43
Good feedback on breakfast, but also mentions limited options.
Overall Experience
9.4
Very positive feedback regarding overall stay experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:45

Property Description

Modern Accommodation
Holiday Inn Express & Suites Jackson, an IHG Hotel, provides contemporary and comfortable lodging in Jackson. Each room is designed to meet the needs of today's travelers, ensuring a restful stay.

Convenient Location
Situated just 61 km from Hartsfield–Jackson Atlanta International Airport, our hotel offers easy access for travelers. Whether you're in town for business or leisure, our location makes it simple to reach your destination without hassle.

Complimentary Amenities
Enjoy a range of complimentary amenities during your stay, including free breakfast, Wi-Fi, and parking. Relax and unwind knowing that everything you need for a seamless stay is provided at Holiday Inn Express & Suites Jackson.

Book now for a memorable stay at Holiday Inn Express & Suites Jackson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 304 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 8.43
Overall Experience: 9.4
M
McKenzie couple us
10
Very neat clean and easy to communicate with the staff!
Pros:

Very clean and nice customer service!

Cons:

Nothing!

2026-07-22 via Nuitee
V
Volodymyr family_with_children us
8
Good, but could have been great if our room was cleaned more diligently.
Pros:

Breakfast was good and the hotel was new. Service was good, we had no large towels in the room but they were soon brought on our request.

Cons:

The main disappointment was cleanliness of the room. We booked with the expectation that the hotel was new and clean, but our room looked like it had been very carelessly cleaned. Seemed like the floors weren't vacuumed, and we found the TV remote under the side of one of the beds.

2026-07-19 via Nuitee
O
Orrie'Anna family_with_children us
8
Would book again
Pros:

Employees , breakfast cleanliness

Cons:

N/a

2026-07-06 via Nuitee
T
Tammy solo_traveller us
10
Pros:

Positive and fast service.

Cons:

Noisy neighbors

2026-06-30 via Nuitee
M
maaz couple us
8
2026-06-26 via Nuitee
D
Donella family_with_children us
9
Overall good. Felt safe. Other than the pillows having a weird smell it was clean. I would suggest leaving the air on
Pros:

Location

Cons:

The pillows had a funky smell. And when we got into the room it was 84 degrees. Took a while for it to cool off.

2026-06-22 via Nuitee
A
angela couple us
9
Cozy and convenient
Pros:

It was clean, very kid and helpful staff. Only spent one night while on a road trip so it was perfect. We thought room was roomy and comfortable beds.

Cons:

All was good

2026-06-15 via Nuitee
L
Lisa family_with_children us
7
pleaseant
Pros:

did not have breakfast, only tea and juice

Cons:

I would have liked a coffee maker in the room, I only drink tea and would have liked to make my hot water in the room. It's not convenient to go downstairs to the lobby to get hot water when I wanted it later on in the evening.

2026-06-02 via Nuitee
A
Alvin family_with_children us
8
2026-05-26 via Nuitee
L
Linda couple us
10
Worth the money!!!
Pros:

Everyone was very friendly, helpful and professional. I would like to send a special shout out to Dakota!!! Helped out some very tired and stressed parents with a sick child. Thank you again Dakota for your help!!!!

Cons:

Pool isn’t open until Memorial Day.

2026-05-12 via Nuitee
M
MJ solo_traveller us
10
Perfect!
Pros:

We stopped here to stay for the night because we were doing Stranger Tours. It was only like a 10-15 min drive to downtown. Very peaceful. Room was nice. The breakfast was excellent. Sicily was working the desk both days and she was so friendly! I would definitely stay here again.

Cons:

I cant think of anything I disliked, honestly.

2026-05-01 via Nuitee
A
Amari solo_traveller us
9
2026-04-28 via Nuitee
C
Cherry solo_traveller us
10
Pros:

The clean room and the bed slept winderful°

2026-04-26 via Nuitee
J
Jose family_with_children us
10
Pros:

Nos gusta mucho quedarnos en Holliday Inn, son muy limpios y comodos y la atencion es buena

2026-04-21 via Nuitee
R
Roger solo_traveller us
7
Nice stay
Pros:

Location was great and the breakfast was good. Staff was very pleasant.

Cons:

Room had a lot of repairs that needed to be made. The front cover of the ac was hanging off. The soap dispenser holder was broken in the shower. The bottles were hanging on for dear life.

2026-04-13 via Nuitee
J
Julie couple us
5
2026-04-13 via Nuitee
J
JOSEPH family_with_children us
10
2026-04-11 via Nuitee
W
Wendy family_with_children us
10
2026-04-09 via Nuitee
M
Marco family_with_children de
5
Leider überhaupt nicht den Erwartungen entsprochen - da wir das Hotel wegen der angeblichen Lage gewählt hatten!
Pros:

Das Hotel war sauber, Kaffeemaschine kostenlos und 27/7

Cons:

Lage - nicht wie auf der Karte gezeigt und beschrieben im Zentrum von Jackson, sonder 8,1 Meilen und 16 Minuten Fahrzeit entfernt! Das Hotel ist nicht in Jackson.
Das Hotel liegt an einer stark befahrenen Autobahn I 75 - der Lärm geht die ganze Nacht hindurch.
Plastikbesteck und Pappteller zum Frühstück - die Gäste müssen selbst abräumen.

2026-04-06 via Nuitee
D
Donald couple us
8
2026-04-01 via Nuitee