Fountains Hotel Cape Town

Hotels
•
Revenue Resolutions
6.6 (1699 reviews)
1 St Georges Mall, Cape Town, Western Cape, 8000 , Cape Town , ZA
27-214-431100

listing image 1
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Facilities

Meeting rooms
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Outdoor furniture
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Central location
Easy access to attractions
Friendly staff
Good breakfast
Cons:
Poor cleanliness in some rooms
Service issues with management
Room quality did not meet expectations

Categories

Cleanliness
5.1
Several reviews noted issues with room cleanliness, which affected overall satisfaction.
Service
7.6
Mixed reviews, with some highlighting helpfulness; however, there were reports of poor management.
Location
8.6
Multiple reviews praised the hotel's central location and proximity to attractions.
Room Quality
5.6
Some rooms were described in poor condition; one review mentioned receiving a lower grade room.
Amenities
6.6
Average amenities; specific mentions of poor internet and missing room features.
Value for Money
6.1
Concerns around room availability and quality versus booking expectations led to dissatisfaction.
Food and Beverage
7.1
Breakfast received positive feedback, but other meal options were deemed average.
Overall Experience
6.1
The experience was marred by multiple issues, particularly regarding room management and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:51

Property Description

Prime Location and Convenience
Enjoy the close proximity to popular attractions such as Adderley Street and Long Street, making exploring the city a breeze. The beach shuttle and airport transportation services ensure a seamless travel experience.

Dining and Socializing
Indulge in delicious meals at the restaurant or grab a quick bite at the coffee shop. Unwind with a drink at the bar/lounge or mingle with fellow guests at the daily complimentary reception.

Business and Event Facilities
With a 24-hour business center, conference rooms, and meeting spaces, this hotel is ideal for business travelers. Additionally, services like dry cleaning and concierge services cater to all your needs.

To experience the perfect blend of comfort and convenience in Cape Town, book your stay at Fountains Hotel Cape Town now.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 1699 reviews
Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 7.1
Overall Experience: 6.1
E
ertan • solo_traveller • tr
1
**SCAM! Filthy Rooms and Dishonest Pricing!** I’ve stayed in over 30 hotels, and this is my first negative review. I sa
Pros:

**SCAM! Filthy Rooms and Dishonest Pricing!**

I’ve stayed in over 30 hotels, and this is my first negative review. I saw similar warnings in other comments but didn't believe them. I was wrong.

The Overcharge: We agreed on 6000 ZAR per night, but they charged us nearly 10000 ZAR. This is an absolute scam.

Cockroach Infestation: The room was disgusting and full of cockroaches. The bathroom was filthy.

Room Deception: We paid for a Superior room but were given a low-quality room facing the AC units.

Staff Conduct: The staff is dishonest and opportunistic. I saw them lying to other guests about room availability until a fight broke out.

Stay away! You are better off sleeping on the street than giving your money to this establishment.

Cons:

**SCAM! Filthy Rooms and Dishonest Pricing!**

I’ve stayed in over 30 hotels, and this is my first negative review. I saw similar warnings in other comments but didn't believe them. I was wrong.

The Overcharge: We agreed on 6000 ZAR per night, but they charged us nearly 10000 ZAR. This is an absolute scam.

Cockroach Infestation: The room was disgusting and full of cockroaches. The bathroom was filthy.

Room Deception: We paid for a Superior room but were given a low-quality room facing the AC units.

Staff Conduct: The staff is dishonest and opportunistic. I saw them lying to other guests about room availability until a fight broke out.

Stay away! You are better off sleeping on the street than giving your money to this establishment.

2026-02-14 • via Nuitee
T
Terence • family_with_children • za
8
Cons:

Parking and restaurant exceptionally expensive

2026-02-14 • via Nuitee
L
Lindeka • couple • za
1
Horrible
Cons:

I booked a 2 bed apartment. When I arrived they told me that they were overbooked so they had put me in a 3 bed apartment. When I got to the apartment the couch in the lounge was missing so i had nowhere to sit. I called reception and informed them of the missing couch. They promised to sort it out. when i called later that evening they said the guy on duty was busy fixing air conditioners they will have the couch in the apartment by 10am the following morning. When i left at 11:30 am they said they will fix it. It was not there when i returned that evening and the manager on duty said they will sort it. I spent 3 nights in an apartment with no couch being told stories the entire time. I would never recommend it or stay there again.

2026-02-13 • via Nuitee
M
Michael • family_with_children • zm
2
Pros:

Breakfast was okay

Cons:

Extremely over priced for what I got regarless of the demand for accomodation. Bookings.com and the hotel really need to have a look into it, and not rip people off.

2026-02-13 • via Nuitee
N
Nyeleti • extended_group • za
1
No consideration and respect for people that considered the hotel a home for this time of the holidays
Pros:

Nothing at all, it was horrible, made horrible due to their lack of planning and organisation. I saw many people being returned, I saw them lie through their teeth, they asked some guests when did u book, they said all bookings after July went processed… I got mad even more from watching how others were treated

Cons:

When we arrived
1. we were told there is no parking
2. our booking could not be found
3. once the booking was found only one room was confirmed
4. the second room had a wet carpet, smelly and horrible
5. I saw so many people being to BS, people even from outside SA, families with kids made stranded because of the hotels lack of planning and respect for the guest

2026-02-11 • via Nuitee
S
Stephanie • solo_traveller • za
10
Comfortable
Pros:

Professional staff and the oversll comfort and cleanliness

2026-02-11 • via Nuitee
M
Mbalambi • solo_traveller • bw
10
2026-02-11 • via Nuitee
M
Madelein • family_with_children • za
6
Pros:

Front desk reception and staff very helpful

Cons:

Room was super disappointing, no aircon or fresh light or air, not same as pic on booking.com( also they did advertthers aircon in room. Not great value for money.

2026-02-11 • via Nuitee
G
Gerhard • couple • za
8
Value fir money
Pros:

Staff and room excellent

Cons:

The lifts were slow and 2 seemed out of commission

2026-02-10 • via Nuitee
J
joshua michael • couple • za
10
2026-02-10 • via Nuitee
D
Dennis • family_with_children • za
10
The Best In Cape Town
Pros:

Stunning Hotel with great customer service!

Cons:

There was nothing I did not like about the Hotel.

2026-02-10 • via Nuitee
F
Forget K • family_with_children • za
6
Cons:

A lot nice from people talking downstairs

2026-02-10 • via Nuitee
S
Sheila • solo_traveller • gb
1
Cons:

The bath was old it couldn't be cleaned, the bath plug was rusty.
The windows didn't close properly, therefore the noise from 2 roads, and idling engines made it impossible to sleep. It was very stormy, and with ill fitting windows the room door rattled during the night.
I did contact you about this, I have not received a response, even after chasing you.
Obviously I complained to the hotel, on the first night and on check out, they seemed nonplussed, I was offered a free lunch and hotel shuttle. It doesn't make up for 2 sleepless nights at the end of a great holiday
No way is the a 4 star rating.
Your booking details ask for a 2500 rand deposit in cash for breakages. It is not required by the hotel for a hotel room, you should remove the incorrect information.
Amenities are not as shown, its a hairdryer on request, which took an hour to arrive, laminate floor not carpeted, no laptop safe or chocolates/cookies.
Coffee pods were very poor quality.
Stains on furniture, hairball in lift.j

2026-02-09 • via Nuitee
D
Delport • solo_traveller • za
5
It was OK, but I am not sure that I will stay there again. Expected more from a 4 star.
Pros:

It was close to the CTICC which was where I needed to be. Access was good.

Cons:

Windows did not close properly so the wind was howling, it was noisy. Door does not lock tight, so you have a stream of light under the door all night. No hangers in the cupboard. No hairdryer or plug for one. No shower curtain. Shuttle to the airport is very expensive.

2026-02-09 • via Nuitee
K
Kerry-Anne • couple • za
9
2026-02-09 • via Nuitee
E
Esmé • solo_traveller • za
3
Apart from friendly staff not a good experience - mainly due to bad parking.
Pros:

Staff very friendly & helpful.

Cons:

Getting to the underground parking was a nightmare. Extremely difficult to find & parking area very uncomfortable. Rooms need upgrade.

2026-02-08 • via Nuitee
C
Connelle • couple • us
10
2026-02-08 • via Nuitee
B
Bafo • solo_traveller • za
3
Not provide bar fridge for insulin & TV not properly setup
Pros:

None

Cons:

Customer care services.

2026-02-08 • via Nuitee
A
Angel • solo_traveller • za
9
2026-02-08 • via Nuitee
S
Siphesihle • couple • za
5
Not so bad but I had expectations.
Pros:

Safe location

Cons:

Appliances listed on the website aren’t on the property eg bar fridge and air con

2026-02-08 • via Nuitee