Courtyard by Marriott Memphis East Galleria

Hotels
•
Courtyard by Marriott
8.3 (354 reviews)
2785 New Brunswick Road , Memphis , us
+1 901-450-6320

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Laundry
Bar
Dry cleaning
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Cons:
Dirty rooms
Poor service
Limited amenities

Categories

Cleanliness
8.26
Overall cleanliness was noted as decent, though there were complaints about the third room being dirty.
Service
8.23
Service was criticized, especially during problematic situations, but there were mentions of helpful staff.
Location
9.27
The hotel was well-located for various activities and nearby stores.
Room Quality
7.72
Complaints about the king bed and multiple room changes indicate issues with quality.
Amenities
7.75
Limited amenities were reported including lack of food options and a non-functioning bar.
Value for Money
8.71
While some aspects seemed overpriced, other facilities provided reasonable value.
Food and Beverage
8.26
Breakfast was praised, but general food options were limited and seen as overpriced.
Overall Experience
8.23
Overall experience was mixed with reported issues that overshadowed the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 11:26

Property Description

Convenient Location
Located in Memphis, Courtyard by Marriott Memphis East Galleria offers easy access to popular attractions like Fire Museum of Memphis, Brown Park, and Stax Museum of American Soul Music.

Modern Amenities
Enjoy complimentary use of bikes, free private parking, a fitness centre, and a bar during your stay. The hotel also provides a 24-hour front desk, a business centre, and well-equipped guest rooms featuring air conditioning, a desk, and a coffee machine.

Nearby Attractions
Explore nearby landmarks such as FedExForum and Naval Support Activity Mid-South, all within a short distance from the hotel. With Memphis International Airport just a stone's throw away, Courtyard by Marriott Memphis East Galleria is your perfect choice for a comfortable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 354 reviews
Cleanliness: 8.26
Service: 8.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.23
G
Gavin • couple • us
1
2026-08-15 • via Nuitee
L
Lakeisha • family_with_children • us
3
Not worth my money
Pros:

The location

Cons:

I did not get the room I booked and was told they were sold out when I arrived. The vanity light in the bathroom did not work. I reported the issue but maintenance never came. Not at all what I expected especially for the money.

2026-07-25 • via Nuitee
H
Heather • family_with_children • gb
7
Ok as a stop off
Pros:

Staff friendly comfortable beds

Cons:

Not the cleanest

2026-07-12 • via Nuitee
N
Natalie • couple • us
8
Amazing staff and clean accommodations
Pros:

Convenient and clean. The staff are amazing

Cons:

There was a large whole under my doorknob to enter the room. The lock seemed to struggle to open sometimes.

2026-07-10 • via Nuitee
M
Mohamed • extended_group • eg
9
2026-06-24 • via Nuitee
K
Koriun • couple • us
5
Pros:

Good area

Cons:

Air conditioning fan rattles every time it goes on and off throughout the day. It’s loud enough to wake you out of your sleep.

2026-06-15 • via Nuitee
S
Shyra • couple • us
10
2026-06-08 • via Nuitee
K
katie • couple • us
5
Not worth 220$, maybe 75$
Cons:

The gym was dirty, no water in the gym. Bathroom wasn’t very clean, vent didn’t work, bathroom door wouldn’t close at all so it would sling open, and the bathroom shower ceiling was peeling from water damage. Blood smeared on the closet wall- indicating a previous bedbug issue. Not very pleased for 220$ a night. I’m very displeased with my stay as I travel a lot for work/ sports.

2026-06-07 • via Nuitee
J
Justin • family_with_children • us
1
Worst part of my trip by far. I would avoid at all cost. Spend your money elsewhere.
Pros:

Nothing

Cons:

There was a used towel waiting for me in our hotel room, the staff was discourteous, they charged me for extra nights that i didn’t stay and the beds and pillows are very uncomfortable.

2026-06-06 • via Nuitee
J
Jerry • couple • us
7
2026-05-23 • via Nuitee
T
Tammy • extended_group • us
9
Loved the staff and the Starbucks coffee inside. I would stay again.
Pros:

Clean and the location

Cons:

Bathroom shower head and tissue holder needs replacing

2026-05-18 • via Nuitee
A
Antwon • couple • us
3
Long and stressful.
Cons:

Changed rooms 3 times, first room tv didn’t work. Second room no a/c and finally they put me in a 3 rd room which ac finally was blowing cold air after awhile.

2026-05-16 • via Nuitee
C
Candace • couple • us
1
The front desk clerk charged me twice and lied about issuing my refund.
Pros:

The location

Cons:

My room was not the cleanest, the bathroom was dirty I had to clean it, luckily i brought my own cleaning supplies

2026-05-11 • via Nuitee
L
Lauren • couple • us
10
2026-05-06 • via Nuitee
L
Lauren • solo_traveller • us
10
2026-05-06 • via Nuitee
S
Shaquanda • solo_traveller • us
10
2026-05-05 • via Nuitee
S
Shyra • couple • us
10
2026-04-20 • via Nuitee
J
Jazmyn • couple • us
1
2026-04-11 • via Nuitee
A
Akers • couple • us
5
Pros:

Location and parking were nice

Cons:

The room we were in had a loud condenser just feet outside the window.

2026-04-11 • via Nuitee
A
Aubert • family_with_children • us
10
Pros:

Everything

Cons:

Everything

2026-04-07 • via Nuitee