Heidel House Hotel and Conference Center, an Ascend Collection Hotel

Hotels
Ascend Collection
9.2 (68 reviews)
653 Illinois Avenue, Green Lake, Wisconsin, 54941 , Green Lake , US

Children allowed
Pets allowed

Facilities

Meeting rooms
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Fireplace in lobby
Arcade/game room
Electric car charging station
Health club
Clubhouse
Boat tours on site
See all facilities

Review Highlights

Pros:
Excellent staff
Beautiful location
Great amenities
Cons:
Issues with cleanliness
Inconsistent room features
Charging for amenities

Categories

Cleanliness
8.15
There was mention of spiders and a ceiling leak, affecting the cleanliness perception.
Service
9.99
The staff received high praise across multiple reviews for their service quality.
Location
9.66
Multiple reviewers highlighted the beautiful lakeside location.
Room Quality
8.61
The room was spacious and comfortable, but there were concerns about some features like the pillows.
Amenities
9.64
Amenities like the pools and restaurants were frequently praised.
Value for Money
9.1
Overall good value, but some guests mentioned additional charges that could be considered.
Food and Beverage
8.65
While dining experiences were highlighted, there was also criticism regarding coffee quality.
Overall Experience
9.82
Overall positive experiences noted with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:33

Property Description

Experience the perfect getaway at Heidel House Hotel and Conference Center, an Ascend Collection Hotel in scenic Green Lake.

Comfort and Convenience
Relax in one of our 114 thoughtfully designed guestrooms featuring pillowtop beds, microwaves, and flat-screen televisions. Stay connected with complimentary wired and wireless internet access, and enjoy premium TV channels for your entertainment.

Dining Delight
Savor delicious American cuisine at our Oakwood Restaurant or utilize room service for a cozy night in. With a poolside bar and two additional lounges, there’s something for everyone to indulge in.

Recreation and Relaxation
Unwind at our health club, take a dip in the indoor pool, or soak in the hot tub. With an arcade/game room and meeting spaces available, we cater to both leisure and business travelers.

Book your stay and discover the charm of Green Lake today!

Important information:

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 68 reviews
Cleanliness: 8.15
Service: 9.99
Location: 9.66
Room Quality: 8.61
Amenities: 9.64
Value for Money: 9.1
Food and Beverage: 8.65
Overall Experience: 9.82
J
James
4
Pros:

Not used

2025-10-08 via Nuitee
K
Kathy
10
Pros:

Everything was great. Very comfortable room with great view of the lake. Nice patio to see the sun come up.
Food was very good at all the restaurants.
We ate breakfast st the Oakwood. I felt bad for the waitress as she was the only one working all the tables. She did a fantastic job.

2025-10-04 via Nuitee
J
Jennifer partner
10
Pros:

Staff, pool, restaurant and rooms are excellent!

2025-09-20 via Nuitee
J
Jamie family_with_children
10
Pros:

Everything was wonderful at this 4 Star lakeside hotel! The staff, the rooms, 2 pools (indoor & outdoor) 2 restaurants, 2 bars...& the view of the lake! My Birthday Dinner at the Oakwood Restaurant (at the Hotel) was one of the best meals I've had (dining out) in a very long time! I had the Crispy Skin Salmon w/Farrow & Beets. Although I was skeptical, based on the description.. I thoroughly enjoyed every bite. Everything from our Craft Cocktails, warm & freshly baked Rolls, Apps & Entrees were Fantastic! All 6 of us agreed!

2025-08-29 via Nuitee
L
lonnie family
8
Pros:

The outside had alot of spiders web.

2025-08-11 via Nuitee
C
Cynthia partner
10
Pros:

The room was spacious with a comfortable bed. Had breakfast both mornings and each time delicious. Walked along the lake in the morning for a nice view.

2025-08-08 via Nuitee
N
Nicholas
10
Great time at the Heidel House
Pros:

Great location with a fun atmosphere. Would recommend for any type of group, especially those playing at Lawsonia.

2025-08-04 via Nuitee
V
Verified traveler
6
Beautiful grounds, poor customer service
Pros:

The ceiling in our room leaked when it rained. Maintenance left our ice bucket under it for the night which was fine, but when I needed to wash the clothes that were wet from the leak they charged for detergent and charged to use the washer. For a resort this nice the coffee is terrible (please do better than powdered creamer). Also it’s a small thing but every other hotel we stayed at during this trip (5 total) provided ice water in the lobby and free 24h coffee (with real creamer).

2025-08-02 via Nuitee
R
Robert
10
Pros:

We have been coming to the Heidel House for 30 years.
Your recent improvements are very impressive. The room upgrades, formal dining, and service upgrades are especially spectacular.
We just love coming for the new formal dining experience. Great job Heidel House!

2025-08-02 via Nuitee
M
Melissa family
10
Pros:

Beautiful resort on the lake. We loved the staff and resort! We will go back :)

2025-07-29 via Nuitee
S
Susan
10
3 Day Getaway!
Pros:

Beautiful hotel, excellent and inviting lobby/ longe/ bar area.
Room very nice, bathroom nice, sink vanity should have a bottom shelf added for towels so that you don’t take up counter space.
Next time we’ll bring our own pillows, room pillows bumpy and uncomfortable.

2025-07-11 via Nuitee
N
Nikola friends
6
Pros:

Carpet next to the air conditioner was wet. Add breakfast there was condensation leaking from the ceiling. Staff was very accommodating and very nice. Overall, it was just an OK stay.

2025-06-22 via Nuitee
K
Katie
10
Pros:

We enjoyed our stay so much that we are planning on doing a longer trip back here next year!

2025-06-02 via Nuitee
P
Patrick
10
Pros:

I enjoyed my stay the restaurant was very good I had the Ribeye. Staff was friendly and helpful.

2025-05-28 via Nuitee
S
Sharon
10
Luxurious Getaway
Pros:

Beautiful views of Green Lake. 2 nice restaurants, one a casual bar on the water serving lunch and dinner. The other a upscale restaurant ber and breakfast. Coffee lounge was very nice. Our room was spacious with frig and microwave. Indoor pool and hottub was inviting. We want to return in summer to use the outdoor pool. Cute boutique shop too. Relaxing weekend getaway!

2025-05-19 via Nuitee
B
Betty partner
8
Pros:

We haven’t stayed at the Heidel House since they renovated. Wow, big changes! The lobby, the restaurant and the rooms have all been updated. Our room was so quiet and comfortable. We had dinner at the restaurant and it was very good. I have only two suggestions. One, most people check out and then want to get breakfast before hitting the road. We were surprised to walk up and be told they were done serving. The second suggestion is in regard to the bathroom. The shower is very slippery and the shampoo and soap products are very difficult to dispense.
Lori at the front desk was very pleasant, our waitress at the restaurant was great, as well as the bartender at Waves.

2025-05-17 via Nuitee
H
Heather
10
Pros:

Best shower ever!! Marriott should

2025-05-07 via Nuitee
A
Amy
8
Pros:

Super great transporting guests who had trouble walking to wedding venue

2025-04-27 via Nuitee
M
Mark
8
Pros:

Its a good people

2025-04-04 via Nuitee
P
Peggy family
10
Pros:

The hotel was gorgeous inside and out. The lobby and room especially. The view of Greenlake was stunning.
Cleanliness and tidiness was top notch.
The coffee we purchased at the coffee area was delicious.

2025-04-01 via Nuitee