Callicoon Hills

Hotels
8.5 (211 reviews)
1 Hills Resort Rd , Callicoon Center , US
(845) 482-2420
[email protected]

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Free
Children allowed

Facilities

King-sized outdoor pool
Poolside bar
Seasonal food truck
Two cedar barrel saunas
Indoor-outdoor gym (24-hour access, Peloton bikes, free weights, cardio)
Yoga deck
Hiking trails (23 acres onsite)
Reflecting pond with dock
Fire pits with Adirondack chairs (nightly wood delivery, s'mores kits)
Work-from-away room with Wi-Fi and monitors
See all facilities

Review Highlights

Pros:
Beautiful, scenic woodland location
Very friendly and responsive staff (upgrades, problem resolution)
Attractive amenities: pool, yoga deck, smores/fire pit, quality toiletries
Charming glamping/midcentury aesthetic
Cons:
Perceived overpriced for the level of service/maintenance
Room issues: poor lighting, thin walls, outlet/electrical problems, AC/moisture
Food service problems: breakfast inclusion confusion and chaotic dinner service
Maintenance and cleanliness shortcomings (pool and communal bathrooms)

Categories

Cleanliness
7.5
Mixed reports: communal bathrooms described as unclean and the pool/maintenance cited as not well maintained, but not universally reported across reviews.
Service
10
Generally excellent: multiple reviews call staff "unbelievable," kind and responsive (upgrades, resolving breakfast mix-ups), outweighing a few reports of unhelpful staff.
Location
10
Very strong: repeatedly praised as a beautiful, charming woodland setting with great scenery and a lovely location.
Room Quality
7.5
Underwhelming in places: complaints about poor lighting (bath), thin walls, electrical outlet failures, AC/moisture issues and uncomfortable bedding for some guests.
Amenities
9
Strong offerings: pool, yoga deck, smores/fire pit, quality toiletries and pool house noted positively, though there were complaints about no mini-fridge and some pricey bar items.
Value for Money
7
Several guests felt the property was overpriced for what was delivered, citing extra costs, breakfast billing issues and gaps between marketing and reality.
Food and Beverage
7.5
Mixed: breakfast confusion (booked-included breakfasts not honored for some), limited mid-week options and chaotic dinner service reported, though staff remedied some issues.
Overall Experience
9.5
Overall positive for many guests: memorable, charming glamping vibe with standout staff and amenities, despite execution and maintenance shortcomings noted by others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-30 20:43

Property Description

A boutique retreat in the Western Catskills, two hours from New York City and open year-round. Sixty-two rooms and eleven cabins are spread across 23 acres of pines, meadow and creek, with the 1905 Boarding House at the heart of the property. Guests gather at the Conover Club for wood-fired dinners and cocktails, Rise & Shine for morning coffee in the lobby, the Pool Bar poolside, and the Lobby Market for grab-and-go. The property hosts weddings, retreats and corporate off-sites for ten to two hundred guests.

Important information:

Please note that the A-Frame room can only be accessed via hiking trails.

Please note that the following rooms are located on upper-level floors with no elevator access:
- Deck House Queen
- Boarding House King Suite
- Boarding House Standard Queen
- Boarding House Standard King
- Deck House KingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, May 15, 2026 until Thu, Oct 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Check-in / check-out

    Check-in from 16:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 21 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Cot

    Cot available for ages 0–2: free.

  • Important information

    Guests under the age of 18 can only check in with a parent or official guardian.

See all policies

Location

Guest Reviews

8.5
Based on 211 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 7.5
Amenities: 9
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9.5
T
Timur • couple • us
8
Great property, Expert staff needed
Pros:

Very cute property, nice to walk around. Big outdoor area with plenty of diverse places to sit (bon fires, decks, couches, etc.). Inside feels like a homey feel. Rooms had what you need with good AC/heater. Only had the cheese dip at dinner but it was good. Plenty of parking.

Cons:

Sliding door for the bathroom was broken so had to use something to prop it closed when using. Saunas are outside with no changing rooms next to them, so basically cant use them in the cold weather.

Biggest complaint is the staff. If you are going to charge these rates, or $40 for an entre at dinner, you need service to match. Receptionist was nice, but gave no information about the amenities of the property unless asked. Also didn't know about anything in town, its not that big of an area so how have you never heard of The Cabin (5 min drive away) which seemed very popular. Bartender was very impatient with us, we asked simple questions like "what lagers do you have?" or "how much were our drinks" which seemed to stress her out and thereby made us hesitant to ask anything else. Dinner staff were all over the place. We asked one of the staff to pay our bill, which we did. Then on the way back to our room another waitress chased us down and accused us of not paying. Made me fill out and sign a second bill in the hallway. This was a mood killer...

2026-10-29 • via Nuitee
L
lauren • solo_traveller • us
9
We enjoyed a short stay. Hotel is very charming. We didn’t eat on site but the options looked nice. There was a lively
Pros:

Charming getaway in the woods, with all the wonderful ‘summer’ smells (pine paneled rooms, wood burning fire pit, smores and marshmallows!!) as soon as you open the door to reception.

Cons:

Our room would’ve benefitted from better lighting (esp in the bath) and black out shades

2026-09-05 • via Nuitee
A
Anna • family_with_children • us
7
2026-08-22 • via Nuitee
A
Angela • solo_traveller • us
6
Overpriced for what it is, but a beautiful setting.
Pros:

The amenities were great, the pool, yoga deck. Staff was very kind. Scenery was beautiful.

Cons:

For the price, there was no sort of room service, you'd have to walk to the office if you needed anything for your room (toilet paper, towels etc). With the AC runnings the rooms were full of moisture, the bed sheets literally felt wet which was super uncomfortable for sleeping, and very soft beds as well which I don't prefer. No mini fridge in the room either. The pool bar prices for a drink were very expensive as well. Getting up to the yoga deck was pretty steep, not meant for anyone with physical limitations (which luckily I do not have). The price included breakfast on booking which callicoon said was wrong, I never got refunded for those breakfasts I paid for, and breakfast for 2 at the resort was $75.

2026-08-06 • via Nuitee
E
Evan • couple • us
10
2026-08-05 • via Nuitee
A
Audrey • couple • us
3
Nope. Nope. Nope.
Pros:

Not much! Actually… nothing I can think of, sorry.

Cons:

I feel like the original posting was highly misleading. I did not realize this was a $250 glamping exercise, not what we would have to hike to a flimsy hut with no ventilation and 80 yards from a communal (and unclean) bathroom!

2026-08-04 • via Nuitee
R
Randall • couple • us
8
Pros:

A Frame was nicer than expected

2026-08-03 • via Nuitee
L
Larissa • family_with_children • au
6
A great concept let down by poor execution.
Pros:

Comfortable beds, quality Malin + Goetz amenities and a family-friendly concept. The property has a great vision and plenty of potential. Great location. And the complimentary smores

Cons:

There was a disappointing gap between expectation and reality. The property looks far better online than it feels in person. For the price, the rooms were underwhelming, maintenance was lacking, the pool wasn’t clean or well maintained, and dinner service was chaotic and poorly organised. It was the accumulation of these small details that made the stay feel overpriced and not reflective of the boutique experience being marketed.

2026-07-24 • via Nuitee
T
Treglia • couple • us
10
We will absolutely be coming back.
Pros:

The staff were unbelievable. Kind and inviting. Really made you feel like they wanted you there. Since the hotel did not have many guests that evening, they upgraded us and said we could stay in any room that was available for no extra charge. Who does that anymore? Callicoon does! What a breath of fresh air.

2026-07-24 • via Nuitee
A
Ashley • couple • us
10
2026-07-23 • via Nuitee
R
Robert • couple • us
4
Nice in concept, poor execution.
Pros:

Lovely location.

Cons:

Staff was not hospitable. Walls and ceiling are thin. You can hear everything including when every toilet is flushed or shower is on. Nothing was open on a Sunday. No bar, no food. No fridge in the room so you couldn’t even buy anything and keep it in the room. Breakfast didn’t open the next morning until 8am. 8am?!

2026-07-14 • via Nuitee
V
Viviana • couple • us
10
2026-07-10 • via Nuitee
J
Josh • couple • us
10
2026-07-07 • via Nuitee
G
Georgette • couple • us
10
2026-07-06 • via Nuitee
J
Jackie • solo_traveller • us
10
Pros:

We loved the pool and the high end glamping feel.

2026-07-03 • via Nuitee
S
Sarah • family_with_children • us
10
Fantastic! Staff are incredible!
Pros:

Has everything for a fun easy vacation

Cons:

We booked through Booking.com a rate that included breakfast but there is no included breakfast. The property remedied this, however, without issue.

2026-07-01 • via Nuitee
K
Katie • family_with_children • us
6
What I expected based on the reviews. The Pool House is an updated midcentury roadside motel.
Pros:

Convenient parking. Scandinavian meets Catskills decor. Nice option compared to other lodging in the area.

Cons:

Electricity did not work in the bathroom outlets, even when we switched rooms. All outlets stopped working in our first room when I used my hair dryer. Limited breakfast options mid-week. Tight quarters.

2026-06-26 • via Nuitee
A
Alixx • couple • us
6
Great restaurant, disappointing facilities, but stunning location!
Pros:

The property is beautiful, however the room was incredibly small for $579.00 a night with no extras like breakfast or a welcome drink ?!

Cons:

The gym was also tiny and the pool had plastic lounge chairs . Both facilities were not elevated as you would expect for the price of the room!

2026-06-21 • via Nuitee
J
John • solo_traveller • us
9
Pros:

A very attractive facility and grounds. The hallway my room was on was noisy in the morning.

Cons:

Morning noise in hallway.

2026-06-10 • via Nuitee
M
Masmanidi • extended_group • us
10
2026-05-25 • via Nuitee