SpringHill Suites by Marriott New York Manhattan Chelsea

Hotels
SpringHill Suites
8.5 (14265 reviews)
140 West 28th Street , New York , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Small rooms
Inefficient cleaning

Categories

Cleanliness
8.21
Generally clean; however, some mentioned inefficiencies in daily cleaning.
Service
9.18
Staff were described as friendly and accommodating.
Location
9.22
Location is excellent, very close to attractions.
Room Quality
7.17
Rooms are small with limited storage, causing discomfort for larger groups.
Amenities
8.7
Basic amenities present; some extra comforts like 24h hot drinks.
Value for Money
8.66
Reasonable for the price given the location, despite some room issues.
Food and Beverage
8.21
Breakfast quality and offerings were decent but had room for improvement.
Overall Experience
8.68
Overall a pleasant stay, but issues with room size and cleanliness noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:46

Property Description

Prime Location in Chelsea District

Located in the heart of Chelsea, SpringHill Suites by Marriott New York Manhattan Chelsea offers easy access to iconic landmarks like Madison Square Garden, Flatiron Building, and Penn Station.

Modern Amenities and Comfort

Experience a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Some rooms even boast stunning city views, ensuring a memorable stay for our guests.

Convenience and Accessibility

With a fitness centre on-site and close proximity to popular attractions such as Empire State Building and Macy's, SpringHill Suites provides the perfect base for exploring the vibrant city of New York.

Book now for an unforgettable stay at SpringHill Suites by Marriott New York Manhattan Chelsea.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

8.5
Based on 14265 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
J
JUAN couple ca
10
Perfect to stay in Manhattan
Pros:

Perfect location

Cons:

Location, staff, excellent breakfast

2026-08-08 via Nuitee
M
Matthias solo_traveller at
8
Große Zimmer in sehr guter Lage zu einem für NYC adäquaten Preis
Pros:

Die Zimmer sind für Manhattan erstaunlich groß; alles war sauber und okay. Lage ist gut; Flughafentransfers sind kostenpflichtig.

Cons:

Das Frühstück könnte besser bzw. reichhaltoger sein; ist aber in Ordnung. Die Klimaanlage, im August dringend notwendig, ist gut, wenn auch alles andere als leise. Für mich kein Thema, leichte Schläfer sollten dies aber berücksichtigen.

2026-08-08 via Nuitee
J
Johanna solo_traveller de
7
Pros:

The location on 28th Street is great.
Walking distance to Penn Station and a lot of other great places like Broadway, Flatiron.
Subway station on the same block.
The room size is very good for New York.

Cons:

The noise from the hallway gets into the room unfiltered. It sometimes felt like the people were standing next to the bed.
The interior design is too complicated for a hotel room. 😅 Why a round bedside table? Everything falls between bed and table. No place to hang stuff in the bathroom and the bathroom door looks cool but is a pain at night when sharing the room.

2026-08-08 via Nuitee
M
Marek extended_group pl
10
Highly recommended.
Pros:

The breakfast was quite tasty as for the American one. The personnel was helpful. The rooms were clean and room service was almost everyday. Great location to visit NYC.

2026-08-08 via Nuitee
A
Adva solo_traveller il
7
Good location, rude staff (airport security are much nicer) and poststamp-sized breakfast space
Pros:

The location was very good. The size of the room, the view and the bed.

Cons:

1. The staff was rather rude- from the moment of check in to breakfast you feel like they are upset of you being there. They talk to you like army sergeant, mad at you when you are not understanding them immediately and just make you feel very uncomfortable.
2. The breakfast was very poor- almost nothing to eat, no cheese, no bread selection, no vegetables, and the things that were there were not really edible.
Putting aside the fact that the space was wayyyy to small for a hotel with 47 floors!! Which made the dinning experience unbearable with the noise and the crowd.
3. The noise in the room once you start the AC is deafening, so no cool air when you sleep. Almost no storage space for clothes (for 2 people for sure not), so we had to leave our stuff in the suitcase.
4. Only 4 elevators for the entire 47 flours made every time you take the elevator a frustrating experience with some good time spent waiting. And we were at the 29 floor, so we had quite a waiting times.

2026-08-08 via Nuitee
M
Marcos solo_traveller es
8
2026-08-08 via Nuitee
D
Dilmurod solo_traveller uz
10
2026-08-08 via Nuitee
C
Claudineia solo_traveller br
9
2026-08-07 via Nuitee
V
Veronica solo_traveller it
9
2026-08-07 via Nuitee
M
Myriam solo_traveller fr
9
2026-08-07 via Nuitee
A
Alexander family_with_children cl
9
Buena experiencia para una ciudad como NY
Pros:

Excelente ubicación del hotel a metros del subway y de los principals polos de turismo
En cuánto a servicios de hoteleria muy bueno , desayuno muy contundente y la habitación con todo lo necesario

Cons:

Un poco pequeña la habitación y el AC un poco ruidoso cuando funciona

2026-08-06 via Nuitee
J
Josep couple es
8
Molt be, qualitat preu. recomenable
Pros:

Esmorzar molt digne, habitacio petita pero comoda, i la situacio es bona per visitar la ciutat

Cons:

Alguna cambrera de l' esmorzar una mica grollera pero al parlar amb direccio tot es va solucionar

2026-08-06 via Nuitee
M
Miguel Angel family_with_children cl
4
Mi estadia fue mala. Aire acondicionado malo me tuvieron que cambiar de habitación.
Pros:

En General es un lugar Limpio

Cons:

Las habitaciones son muy pequeñas. Las imágenes que publican en las redes sociales, no son una referencia a lo real.

2026-08-06 via Nuitee
E
Enrique couple us
1
Hotel was closed down. Requesting an immediate refund by Booking.com
Pros:

Property was not available, it was closed due to repairs , technical problems
Hotel did provide a letter stating that the charges were being returned to customers. A full refund was authorized.

Cons:

Hotel was closed,
They did not provided a comparable hotel, not same services, poor location , not very clean , small room , smaller bed.

2026-08-06 via Nuitee
S
Shai solo_traveller il
10
Pros:

מלון מעולה ,נקי,שרות מצוין,ארוחת בוקר טובה,קפה ומים חופשי ומקום מעולה .

2026-08-06 via Nuitee
M
Marta solo_traveller pl
10
Super hotel na Manhattanie
Pros:

Super hotel. Idealna lokalizacja, większość atrakcji w zasięgu spaceru. Miły personel, codzienne sprzątanie, wymiana ręczników i pościeli. Pokoje małe ale ładnie urządzone, wygodne łóżka, dla naszej czwórki pokój był wystarczający. Widok był wspaniały. W oddali można było dostrzec nawet statułę wolności! Bardzo podobał mi się dostęp do gorących napojów przez całą dobę. Super sprawa! Śniadania też nam smakowały. Duży wybór jak na USA, na słodko i na słono, każdy znajdzie coś dla siebie. Polecam ten hotel! Na pewno zatrzymalibyśmy się tam ponownie.

Cons:

Wszystko było super!

2026-08-06 via Nuitee
C
Chiara couple it
10
Pros:

Struttura pulita e accogliente

2026-08-06 via Nuitee
D
Davit family_with_children am
10
👍
Pros:

👍

Cons:

👍

2026-08-06 via Nuitee
M
MAITE family_with_children es
9
Soñar con los ojos abiertos
Pros:

El sitio es genial. Muy nuevo todo, muy limpio, está súper cerca del Empire, y bocas de metro. La calle llena de floristerías. Y cuando te dan el piso 32 no paras de pellizcarte peque las vistas son una pasada!!!! Es como vivir un sueño.
El desayuno incluido, súper variado.
Soñar con los ojos abiertos

Cons:

Que se acabaron las vacaciones. ;-)

2026-08-06 via Nuitee
W
Warren solo_traveller pa
9
Pros:

The view from the room was amazing.

Cons:

Elevator delays.

2026-08-06 via Nuitee