The Oakwood Hotel

Parking

Clean and airy room. Very comfortable bed. We would definitely stay here again if in the area. Plenty of parking space, friendly staff, good value.

I would have given a higher mark if there had been a breakfast available on site, I had to travel to a local cafe to buy a breakfast, which was a 10 minute walk away.

Good

Firstly, I can’t praise the girls on reception enough. They were friendly, sympathetic, helpful, and I really appreciated our chats.

Unfortunately, on arrival, the shower head in my room flew off the wall, hit me in the face, and soaked the bathroom and my belongings. The water also had a strong ammonia or sewage smell. I wouldn’t have felt safe bathing in it, let alone drinking it.

The brilliant receptionist on the evening of 09/07 moved me to a family room straight away and even offered to help carry my things. Sadly, this room also had plumbing issues. During a 33°C heatwave, only hot water came through the taps. A cold shower and drinking water after long, sweaty days wasn’t possible. When I asked for cold water to brush my teeth and stay hydrated, I was told I could buy bottles for £1 each, but it was cash only with no change available, so I was forced to buy five bottles with a note. Given the ongoing water issues, this felt unreasonable.

Hotel clearly needs repair, with damp and smells throughout. Beds were comfortable and the cleaners did a great job. But access to safe running water is a basic necessity, not an optional extra. I appreciated the staff who did all they could, but I do feel management should have partially compensated & take these issues seriously and treat guests with more care. Thanks Alice + other girl- sorry forgot name! Without you my stay would have been reviewed much worse. Powers that be/bosses - you need to learn from their customer service!

Friendly, helpful

could do with meals in the bar.

Amazing

Does what it says on the tin. Good, basic, no frills hotel

People up all night partying till gone 4 in morning. Smell of smoke , not sure if it was some shelter for homeless people

I was greeted in a friendly fashion at reception and given a room on the ground floor on requesting this.
All was quite clean and a very comfortable bed.
I will be back again when I am in Gloucester

Overall not impressed, most staff seemed to lacked professionalism when dealing with customers, not rude but came accross as 'bored'. Restaurant, dining room closed with a vending machine in the lobby. Room service only did very basic room cleaning and unable to make the bed properly. Booked a double bed but ended up with to single beds joined together

Room was clean but no blackout curtains and the mattress was soooo thin and was really uncomfortable

Arrived to be told my room had been cancelled due to payment being declined, however booking was made with 'pay on arrival'.
Another room was able to be booked.
Rooms basic but comfortable.
Property appears run down and neglected, strange smell in proper.

Bar & restaurant were closed for my 2 night stay.
Had I known I would have booked elsewhere.

Only problem was I arrived late and was forced to pay there and then rather than wait to sort it out in the morning which really annoys me; with the staff saying I could not go to my room until it was paid for

Very comfortable- flying visit

No food available in the winter months
Room was freezing couldnt get the heating abouve 17•c.
Now having an issue getting a invoice

Good set up lads. Thanks for the peaceful stay

I had to change my hotel reservation last minute and my room was all ready sparkling clean for me by the time I made it from Gloucester City Centre. It's only 10-15 minutes away by a bus but I would advise non-drivers to be prepared for either taking the bus or taxi as it's by a busy road but otherwise village is quiet, not many shops and eating places.