Tokyu Stay Shinjuku Eastside

Hotels
8.7 (4829 reviews)
Shinjuku-ku Kabukicho 2-3-24 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from street

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues such as hair and mildew smell, affecting overall sentiment.
Service
9.28
Many reviews praised the friendly and helpful staff, enhancing the overall experience.
Location
9.52
The location received high accolades for being close to attractions and transport.
Room Quality
8.57
Rooms generally well-received but some noted issues like a small blanket.
Amenities
8.8
Amenities such as washer/dryer and good facilities highlighted positively.
Value for Money
8.66
Value was considered good by most, though some felt the cost was slightly high for certain aspects.
Food and Beverage
7.81
Negative comments about food quality impacted this rating.
Overall Experience
8.88
Overall, guests expressed satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:26

Property Description

City Views and Convenience
Experience the bustling city of Tokyo from the comfort of your room at Tokyu Stay Shinjuku Eastside. Located just 500 meters from the Samurai Museum, enjoy stunning views of the city skyline. With easy access to the city centre and nearby attractions like Inari Kio Shrine, your stay here will be both convenient and memorable.

Modern Amenities
Each unit at this 3-star hotel is thoughtfully equipped with modern amenities to enhance your stay. From a fridge and microwave to a flat-screen TV and air conditioning, we ensure your comfort is our top priority. Relax in your room with a hot shower, provided slippers, and enjoy the convenience of a kettle and desk.

Nearby Attractions
Immerse yourself in the local culture with popular points of interest just a stone's throw away. Visit Koizumi Yakumo Memorial Park, Okubo Baptist Church, and Korea Museum for a taste of Tokyo's rich history and vibrant community. Book your stay at Tokyu Stay Shinjuku Eastside now and make the most of your Tokyo adventure!

Important information:

Please note that no housekeeping is offered for stays less than 6 nights. The property will change towels and rubbish bin.
In addition to that, housekeeping is offered once a week only for stays more than 7 nights.

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 4829 reviews
Cleanliness: 8.11
Service: 9.28
Location: 9.52
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 7.81
Overall Experience: 8.88
Y
Ying Yin • couple • hk
9
離開日本後，曾寄信的郵局要聯繫我，致電酒店，酒店職員貼心聯絡溝通，感謝
Pros:

洗衣乾衣機

Cons:

被子用被單，不確定被袋是否有換洗

2026-07-04 • via Nuitee
T
T • couple • gb
9
Clean, good facility in the room, comfortable to sleep on the bed. Good location.
2026-07-04 • via Nuitee
E
Enzo • couple • au
8
Great room to sleep in and a great base but too small to spend extra time in.
Pros:

Clean and tidy - good location

Cons:

Room was smaller than we are used to.

2026-07-04 • via Nuitee
A
Alexandra • extended_group • de
9
2026-07-03 • via Nuitee
B
balazs • solo_traveller • au
9
Pros:

We loved the breakfast and the location.

Cons:

It wasnt comfy for 2xadults and 2xkids,expected wider beds.

2026-07-02 • via Nuitee
E
Erik • family_with_children • dk
8
2026-07-02 • via Nuitee
S
Sean • couple • au
6
2026-07-02 • via Nuitee
J
John • family_with_children • gb
10
Great stay and easy to get to and from
Pros:

Great functionality and all would need as a family on hand

2026-06-29 • via Nuitee
K
Kwok Keung • couple • hk
6
2026-06-29 • via Nuitee
P
Prasid • family_with_children • au
8
Overall, it’s a fantastic hotel in a great location, and we would happily stay here again.
Pros:

We had a great stay at Tokyu Stay Shinjuku. The location is excellent, just a short walk to the train station and the heart of Shinjuku, making it very convenient for sightseeing and getting around. The rooms were clean, and the staff were friendly, professional, and always happy to help.

Cons:

The only areas for improvement would be the bedding and window coverings. The blankets could be more comfortable, and the lack of blackout curtains meant the room became very bright from around 5:00 a.m., which made it difficult to sleep in.

2026-06-28 • via Nuitee
S
steven • couple • hk
3
2026-06-27 • via Nuitee
F
Fabio • family_with_children • es
8
2026-06-26 • via Nuitee
O
OZGUR • family_with_children • tr
9
2026-06-26 • via Nuitee
R
Rémiologie • solo_traveller • ch
8
2026-06-26 • via Nuitee
R
Ruby • couple • au
8
Great base for adventure in Tokyo!
Pros:

Lovely hotel, washing machine so handy!
Very conveniently located and close to train station
Easy walk to golden Gai

Cons:

Small rooms!!! As expected in japan but these are REALLY small

2026-06-26 • via Nuitee
A
Anu • family_with_children • au
3
Pros:

Good location

Cons:

Staff, service and cleanliness of hotel

2026-06-23 • via Nuitee
N
Nitikan • family_with_children • sg
7
Not bad, clean and exceptable location
Pros:

Clean and provide convenient amenities. Like the ideas of washing machine inside the room.

Cons:

Staff cannot help with the luggage, I believe it’s their policy.

2026-06-22 • via Nuitee
N
Nguyen • family_with_children • us
9
A clean, welcoming spacious stay for the family .
Pros:

My family of 14 had a pleasant time at Tokyu Stay Shinjuku Eastside, and the residential twin was very roomy and spacious for 2 people. We love having the washing machine in the room, and in the lobby provide they all the toiletries you need during your stay. I also love the tea bags provided by the elevator. I the train station for
the pink and brown line being only 5 minutes away.

Cons:

The hotel is right next to the red light district, I knew that before booking and in the morning you may see a few people passed out in the middle of the street.

2026-06-22 • via Nuitee
B
Brandi • solo_traveller • us
10
2026-06-21 • via Nuitee
T
Tawney • family_with_children • au
8
Wonderful location, friendly and helpful staff, good room with nice layout. Exceeded expectations.
Pros:

Excellent location, freindly staff and room exceeded my expectations. Having a washer\dryer was fantastic as we have two small children.

Cons:

This was my first time staying in a lower-star rated hotel, however given that this had set some assumptions in my mind - I was extremely satisfied with our stay. While I would normally stay in a 4 or 5 star hotel, I would indeed stay here again.

2026-06-19 • via Nuitee