Tokyu Stay Shinjuku Eastside

Hotels
8.7 (4482 reviews)
Shinjuku-ku Kabukicho 2-3-24 , Tokyo , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Wheelchair accessible
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from street

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues such as hair and mildew smell, affecting overall sentiment.
Service
9.28
Many reviews praised the friendly and helpful staff, enhancing the overall experience.
Location
9.52
The location received high accolades for being close to attractions and transport.
Room Quality
8.57
Rooms generally well-received but some noted issues like a small blanket.
Amenities
8.8
Amenities such as washer/dryer and good facilities highlighted positively.
Value for Money
8.66
Value was considered good by most, though some felt the cost was slightly high for certain aspects.
Food and Beverage
7.81
Negative comments about food quality impacted this rating.
Overall Experience
8.88
Overall, guests expressed satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:26

Property Description

City Views and Convenience
Experience the bustling city of Tokyo from the comfort of your room at Tokyu Stay Shinjuku Eastside. Located just 500 meters from the Samurai Museum, enjoy stunning views of the city skyline. With easy access to the city centre and nearby attractions like Inari Kio Shrine, your stay here will be both convenient and memorable.

Modern Amenities
Each unit at this 3-star hotel is thoughtfully equipped with modern amenities to enhance your stay. From a fridge and microwave to a flat-screen TV and air conditioning, we ensure your comfort is our top priority. Relax in your room with a hot shower, provided slippers, and enjoy the convenience of a kettle and desk.

Nearby Attractions
Immerse yourself in the local culture with popular points of interest just a stone's throw away. Visit Koizumi Yakumo Memorial Park, Okubo Baptist Church, and Korea Museum for a taste of Tokyo's rich history and vibrant community. Book your stay at Tokyu Stay Shinjuku Eastside now and make the most of your Tokyo adventure!

Important information:

Please note that no housekeeping is offered for stays less than 6 nights. The property will change towels and rubbish bin.
In addition to that, housekeeping is offered once a week only for stays more than 7 nights.

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 4482 reviews
Cleanliness: 8.11
Service: 9.28
Location: 9.52
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 7.81
Overall Experience: 8.88
R
Ruby couple us
9
It was a comfortable stay.
Pros:

I liked doing laundry in my room. I liked the morning options to have towels replaced/trash emptied or do not disturb signs on the door. I liked having a microwave in my room. It was a cozy feeling room. The fact that I could prepare my own breakfast on the kitchenette was great. The refrigerator was spacious. Good thing there were instructions on how to do laundry and how to work the air conditioner. I loved using the Refa brand hair dryer. I even bought the shampoo, conditioner, and body wash at the front desk. The selections of tea options downstairs were awesome. I really felt safe with my room card being the only way to operate the elevator to my floor. The staff who cleaned the rooms on my floor was so courteous and welcoming. I didn’t eat the breakfast downstairs but I’m glad I had the option to.

Cons:

I wish my room was on a high floor because there was too much street noise. The instructions for the use of the washer/dryer and air conditioner/heater needs to be a bit more clearer in English. Please change the water brand in the vending machine on the Lobby floor from Evian to a Japanese natural spring brand.

2026-04-04 via Nuitee
Y
Yolanda couple us
7
2026-04-04 via Nuitee
E
Emily couple us
10
perfect hotel for service and location
Pros:

great central location
breakfasts were fantastic
comfortable rooms and beds

Cons:

nothing, we scheduled more days here

2026-04-02 via Nuitee
D
Dexter couple sg
8
Pros:

Has a washing machine and mini kitchen in the same room

2026-04-02 via Nuitee
V
Victor family_with_children us
10
Nice hotel in Shinjuku-ku
Pros:

Nice hotel close to the nightlife area in shinjuku.

Cons:

The prices are very high.

2026-04-01 via Nuitee
L
Linh family_with_children us
9
2026-04-01 via Nuitee
G
Gonzalez solo_traveller us
10
Comfortable hotel, great location - easy to access all Tokyo has to offer
Pros:

Convenient location. Great room amenities - washer/dryer, kitchenette. Great shower pressure. Comfortable beds. Nice breakfast spread. Friendly and helpful staff.

2026-04-01 via Nuitee
F
Fraternal Sword couple us
7
Ok
Pros:

Breakfast was good and varied. Staff was mostly helpful.

Cons:

Room was very small, didn't give that impression when I was booking. It felt claustrophobic in there. But I was told, most Tokyo mid range hotels are similar.

2026-04-01 via Nuitee
P
Paul couple ie
10
2026-03-31 via Nuitee
P
Pavel solo_traveller cz
5
2026-03-31 via Nuitee
R
Roberto family_with_children it
9
Pros:

Beautiful hotel.
Comfortable bed (not too soft) and pillow (not too high).
Beautiful view from the room (at 9th floor).

Cons:

Many ambulances on the road overnight and the sirens are so loudly that it looks like you have them in your room and their wake you up.
Room small considering the price of the room, but you are in Tokyo...

2026-03-31 via Nuitee
K
Kayla family_with_children us
10
Pros:

Breakfast was on site so that helped when you have kids.

Cons:

Can't think of anything

2026-03-31 via Nuitee
Y
Yasin ilhan couple tr
9
2026-03-31 via Nuitee
C
Cullum family_with_children us
10
2026-03-30 via Nuitee
J
Justin family_with_children au
7
Tokyo Stay $$$
Pros:

The hotel was clean and well-maintained, which made for a comfortable enough stay, and the location was decent without being particularly convenient or central.

Cons:

However, the overall experience was let down by the pricing, which felt significantly inflated for what was offered. The rooms were quite modest in size and amenities, however it lacked the features or sense of luxury you would expect at that rate, making it hard to justify the cost compared to better value options available

2026-03-30 via Nuitee
J
Jennifer couple gb
9
2026-03-30 via Nuitee
C
Cullum family_with_children us
10
2026-03-30 via Nuitee
W
Wesley couple au
7
2026-03-29 via Nuitee
R
Ross couple us
10
2026-03-28 via Nuitee
N
Nathan couple au
10
2026-03-28 via Nuitee