Hampton Inn & Suites Richmond Short Pump, Va

Hotels
•
Hampton Inn
9.2 (440 reviews)
12341 West Broad Street , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Inconsistent cleanliness
Parking fees
Comfort issues with some beds

Categories

Cleanliness
8.53
Several reviews mentioned cleanliness issues, such as hair found in the shower.
Service
10
Many positive comments about staff, especially Nick's exceptional service.
Location
9.5
Multiple reviews praised the hotel for its great location.
Room Quality
9.04
Rooms were generally described as clean and comfortable, with spaciousness noted.
Amenities
8.99
Breakfast and amenities received positive remarks, although there were some complaints about the parking fee.
Value for Money
8.52
Mixed sentiments due to perceived value against the high cost.
Food and Beverage
9.48
Breakfast options were positively rated.
Overall Experience
9.53
Most reviews reflected a positive overall experience, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:56

Property Description

Convenient Location:
Located within close proximity to major attractions like Greater Richmond Convention Centre and University Stadium, Hampton Inn & Suites Richmond Short Pump, Va offers easy access to the best of Richmond.

Comfortable Accommodations:
Guests can enjoy well-equipped rooms with modern amenities including free WiFi and a fridge, ensuring a comfortable stay throughout.

Complimentary Breakfast:
Start your day right with a delicious continental breakfast served every morning at the hotel, providing the perfect fuel for exploring the city.

Experience convenience, comfort, and complimentary breakfast at Hampton Inn & Suites Richmond Short Pump, Va. Book your stay now for a memorable Richmond experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 440 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 9.04
Amenities: 8.99
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
M
Maranda • solo_traveller • us
7
Pros:

Location

Cons:

The bed

2026-01-26 • via Nuitee
B
Bobby • couple • us
8
The stay was good. Beds were ok.
Pros:

Breakfast was ok

Cons:

I would prefer more of the scrambled eggs than having omlets for 2 days and at least bacon on of the days

2026-01-20 • via Nuitee
L
Lisa • solo_traveller • us
10
Wonderful. And Nick at front desk was attentive , friendly, and efficient!
Pros:

Very clean

2026-01-20 • via Nuitee
K
Kathleen • family_with_children • us
10
2026-01-20 • via Nuitee
D
Danny • family_with_children • us
10
Pros:

Did not try breakfast.

Cons:

Cost

2026-01-19 • via Nuitee
W
Wendy, Rachel or Alex • family_with_children • us
10
Overall great time at facility
Pros:

Needed more fruit selection at breakfast only had apples

Cons:

Offer bananas or strawberries (soft fruit). Traveling with grand baby and not able to eat apples yet as chocking hazard due to hardness Has to eat soft fruit right now at current age (1 year).

2026-01-19 • via Nuitee
J
Jean • couple • us
5
it was comfortable other than the bathroom
Pros:

good location. breakfast was good.

Cons:

The bathroom facilities poor. toilet was too low for older customers. No grab bars and very difficult to get up and down. It seemed like a recently built facility so I was surprised.

2026-01-19 • via Nuitee
C
Cheryl • solo_traveller • us
9
Very good
Pros:

Very clean, quiet, and comfortable

Cons:

I have some stability issues , but sadly, sadly, the could not supply a shower chair or extra bath bars for my safety.

2026-01-15 • via Nuitee
R
Robyn • solo_traveller • us
4
Hidden fees
Cons:

Hidden fees. They charge you a parking fee that's not included in the price. I'm tired of these nickle and dime cash grabs. It's not in an area where parking is limited or valuable.

2026-01-09 • via Nuitee
J
Jacqulyn • couple • us
8
2025-12-26 • via Nuitee
R
Roam13133096395 • Business
10
Everything about the hotel is great
Pros:

The entire staff are such a pleasure to deal with at this hotel. Compared to all the Hampton Inns I have stayed att. This one is the best.

2025-12-16 • via Tripadvisor
G
Gena • couple • us
6
Not horrible but not great. Will not stay here again.
Pros:

Good location. Nice breakfast.

Cons:

Room was not super clean i. e. found hair in the shower. Bed and pillows very uncomfortable. Many of the staff did not speak English and it was difficult to communicate needs.

2025-12-15 • via Nuitee
A
acP1137OE • Solo travel
10
Nick was AMAZING!
Pros:

Nick was AMAZING! He made my experience checking in very easy and quick. I would most definitely recommend coming back because of him. Thank you!

2025-12-13 • via Tripadvisor
S
Stephanie • couple • us
10
Pros:

Great customer service and clean

2025-12-03 • via Nuitee
C
Carla • couple • us
10
Pros:

Great location for soccer

Cons:

None

2025-11-29 • via Nuitee
M
Mary • solo_traveller • us
9
2025-11-24 • via Nuitee
P
Phillip • couple • us
10
2025-11-23 • via Nuitee
B
B4578OGraquelr • Business
10
Customer Service
Pros:

Nick was an amazing front desk receptionist . He gave me options on what rooms i could pick from and also gave me suggestions on different food places that are close . He also double checked and made sure the room was good for me.

2025-11-20 • via Tripadvisor
R
Rebecca • couple • us
10
Fantastic!
Pros:

Everything!! It was very clean! Breakfast was amazing! Nick at the front desk was great too!

2025-11-18 • via Nuitee
S
Sheri • couple • us
10
We loved it will definitely stay again when we come back to the area.
Pros:

The rooms were spacious and clean. It was very quiet too.

Cons:

N/A

2025-11-18 • via Nuitee