Hotel Santa Lucía

Hotels
•
Kavia Hotels
8 (1584 reviews)
Calle 55 No. 508 entre 60 y 62 Colonia Centro , Mérida , mx

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Tour desk
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.5
Some reviews mentioned issues such as cleanliness concerns within rooms.
Service
8.5
Generally positive feedback about the staff and their helpfulness.
Location
9
Multiple reviews praised the excellent location for exploring the area.
Room Quality
7
Issues mentioned with room conditions and limitations in amenities.
Amenities
8
Amenities received mixed sentiment; while some were appreciated, others had significant drawbacks.
Value for Money
8
General agreement that the hotel offers reasonable value for the price.
Food and Beverage
8
Not explicitly mentioned in reviews; assigned target overall rating.
Overall Experience
8
General sentiment indicates a satisfactory experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:00

Property Description

Conveniently Located and Comfortable Accommodation
Hotel Santa Lucía in Mérida provides air-conditioned rooms, an outdoor pool, free WiFi, and a garden. Enjoy the convenience of a tour desk, luggage storage, and a sun terrace.

Modern Amenities and Friendly Service
Each room is equipped with a TV, cable channels, a private bathroom, and complimentary toiletries. The bilingual staff is available 24/7 at the reception to assist you in English and Spanish.

Near Major Attractions
Situated just 700 meters from Merida Cathedral, this non-smoking property is close to Main Square, Merida Bus Station, and La Mejorada Park. Book your stay at Hotel Santa Lucía for a memorable experience in Mérida.

Important information:

''When booking 3 rooms or more and 3 days or more different policies and additional supplements may apply''

Parking with limited space. Hours from 8:00 a.m. to 9:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 1584 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
T
Tania Guadalupe • family_with_children • mx
10
Pros:

La ubicación es excelente. La atención y la limpieza del lugar inmejorable. Las camas muy cómodas. Sin duda volveré a hospedarme en ese lugar

2026-02-13 • via Nuitee
N
Natacha • extended_group • fr
7
Ça va pour 2 nuits
Pros:

L’emplacement idéal, face à la place Santa Lucia et ses restaurants et à 5 minutes à pieds de la grande place. Extérieur agréable.

Cons:

Hôtel vieillot qui mérite un bon coup de rafraîchissement. Les chambres ne sont pas entretenues mais rafistolées vite fait. Pas de prises près du lit, l’eau de la douche qui coule en filet.

2026-02-13 • via Nuitee
M
Marcello • couple • nl
5
Great location but outdated rooms.
Pros:

Location was great. Staff was very nice.

Cons:

Rooms are outdated and shabby.

2026-02-13 • via Nuitee
A
Angelica • couple • it
9
Super consigliato
Pros:

Posizione, cura dell’hotel, personale, phon

Cons:

Nulla , tutto bene

2026-02-12 • via Nuitee
O
Orlando Antonio • solo_traveller • mx
10
Good price, staff was very kind, excellent location
Pros:

The staff was very kind, and everything’s was very clean.

Cons:

My window’s view was the stairs, so I could’t open it and have privacy

2026-02-12 • via Nuitee
S
Sylvie • family_with_children • ca
6
Beaucoup à améliorer
Pros:

L'emplacement super central.
Les employés dévoués et un qui.parlait l'anglais.
Des restaurants tout près.
Joli parc en face.
La piscine...l'eau très fraiche en février.

Cons:

L'odeur noseabonde venant du drain de la douche empeste la chambre.
Seulement 2 chaises longues à la piscine.
Des travaux non terminés au dernier niveau où se trouve la dernière chambre.
Pas d'ascenseur.
Pas d'eau chaude.

2026-02-12 • via Nuitee
P
Paul • couple • ca
7
It was enjoyable.
Pros:

Close to central square and across the street from Santa Lucia park where they had performances some nights.

Cons:

We were there in Feb and it got so cold at night that we had to wear our jackets in the room in the evening and sleep in our jeans.

2026-02-11 • via Nuitee
J
JOELLE • family_with_children • fr
8
Bien 2
Pros:

La localisation
La proprete
Le personnel de réception

Cons:

J’ai demandé de l’aide pour faire fonctionner la télé
La personne envoyée était limite désagréable . J’ai bien sentie que je l’ai


dérangée

2026-02-11 • via Nuitee
V
Virág • couple • hu
8
Pros:

Közel a főtérhez, boltok, éttermek is nagyon közel. A buszpályaudvar is csak 20 percre van.

2026-02-08 • via Nuitee
J
JUAN CARLOS • family_with_children • mx
10
2026-02-08 • via Nuitee
M
Martin • family_with_children • es
8
2026-01-31 • via Nuitee
J
José del Carmen • extended_group • mx
10
2026-01-29 • via Nuitee
C
ceridwen • family_with_children • fr
3
Pros:

L'emplacement est bien et les chambres sont propres.
La première chambre proposée était petite, sans fenêtre, glauque mais ils nous ont changé de chambre

Cons:

Il n'y a aucun service, les chambres sont vétustes, le personnel est moyennement accueillant.

2026-01-29 • via Nuitee
A
Areli • couple • mx
7
Pros:

LA UBICACIÓN

Cons:

EL TRATO AL CLIENTE Y EL ESTACIONAMIENTO MUY LEJOS Y NO PUEDES SACAR TU COCHE EN LAS MAÑANAS HASTA QUE LLEGA EL QUE SE ENCARGA DE ABRIR EL ESTACIONAMIENTO.

2026-01-27 • via Nuitee
M
Mitzi • couple • mx
7
2026-01-27 • via Nuitee
N
Nathalie • family_with_children • au
3
Pros:

It was in the city.

Cons:

It wasn't as in pictures. It was noisy..it wasn't comfortable. The bathroom smelled badly. Parking was located elwhere and you could only get your car at 8am and be back at 8pm. When you arrive you have nowhere to park and stopping in front of hotel blocked all other cars.

2026-01-26 • via Nuitee
T
taz • family_with_children • mx
10
2026-01-26 • via Nuitee
L
Laura • family_with_children • ca
9
Pros:

clean, comfortable rooms very well situated. Staff at the reception very friendly, polite and helpful.

Cons:

The 'deodorant' (ambiance spray) or similar is very strong. It smelled like cinnamon and made my cough, I had to open the window and put the fan on to ventilate. PLEASE do not use as some people can be allergic to this chemicals.

2026-01-26 • via Nuitee
Y
Yvonne • solo_traveller • ch
3
Kostet nicht viel, ist auch nicht so schön.
Pros:

die Lage ist gut, im touristischen Zentrum. Personal war nett.

Cons:

Nicht sauber, Bett mit Plastikbezug unter dem Leintuch, sehr stickig und dunkel. Bin nach einer Nacht abgereist, hat mich geekelt.

2026-01-26 • via Nuitee
N
Nathalie • family_with_children • au
4
2026-01-26 • via Nuitee