Hotel Santa Lucía

Hotels
•
Kavia Hotels
8 (1642 reviews)
Calle 55 No. 508 entre 60 y 62 Colonia Centro , Mérida , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Tour desk
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.5
Some reviews mentioned issues such as cleanliness concerns within rooms.
Service
8.5
Generally positive feedback about the staff and their helpfulness.
Location
9
Multiple reviews praised the excellent location for exploring the area.
Room Quality
7
Issues mentioned with room conditions and limitations in amenities.
Amenities
8
Amenities received mixed sentiment; while some were appreciated, others had significant drawbacks.
Value for Money
8
General agreement that the hotel offers reasonable value for the price.
Food and Beverage
8
Not explicitly mentioned in reviews; assigned target overall rating.
Overall Experience
8
General sentiment indicates a satisfactory experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:00

Property Description

Conveniently Located and Comfortable Accommodation
Hotel Santa Lucía in Mérida provides air-conditioned rooms, an outdoor pool, free WiFi, and a garden. Enjoy the convenience of a tour desk, luggage storage, and a sun terrace.

Modern Amenities and Friendly Service
Each room is equipped with a TV, cable channels, a private bathroom, and complimentary toiletries. The bilingual staff is available 24/7 at the reception to assist you in English and Spanish.

Near Major Attractions
Situated just 700 meters from Merida Cathedral, this non-smoking property is close to Main Square, Merida Bus Station, and La Mejorada Park. Book your stay at Hotel Santa Lucía for a memorable experience in Mérida.

Important information:

''When booking 3 rooms or more and 3 days or more different policies and additional supplements may apply''

Parking with limited space. Hours from 8:00 a.m. to 9:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 1642 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
J
José del Carmen • family_with_children • mx
9
Excelente ubicación
Pros:

La limpieza de la cama es excelente

Cons:

en la noche no hubo agua caliente, solo en la mañana, la tapa del baño parece un poco floja.

2026-04-01 • via Nuitee
L
Lourdes • solo_traveller • es
9
2026-03-29 • via Nuitee
M
María Guadalupe • family_with_children • mx
10
Buena opción
Pros:

La ubicación céntrica

Cons:

Le falta ventilación al baño.

2026-03-29 • via Nuitee
M
Michael • solo_traveller • us
9
2026-03-29 • via Nuitee
F
Fempie • family_with_children • nl
8
Perfecte ligging en heel prima
Pros:

Goede ligging in het centrum

Cons:

Koud/lauwe douches

2026-03-28 • via Nuitee
J
Jack • solo_traveller • nl
7
2026-03-28 • via Nuitee
L
lucia • couple • it
7
Tutto bene, ma non prenotate la colazione.
Pros:

La posizione eccezionale ed il parcheggio custodito e incluso nel prezzo.

Cons:

La colazione, che oltre ad essere in un altro hotel, era pessima!

2026-03-27 • via Nuitee
S
Santiago • family_with_children • us
9
2026-03-25 • via Nuitee
M
Maria • solo_traveller • es
10
2026-03-25 • via Nuitee
C
cedric • family_with_children • fr
5
2026-03-23 • via Nuitee
O
Outi • family_with_children • fi
8
Pros:

Henkilökunta oli oikeasti todella ystävällistä. Nopea ja kohtelias asiakaspalvelu. Erinomainen sijainti. Parkkipaikka on parin mutkan takana, mutta henkilökunta tuo ja vie ripeästi. Iloinen ja rento hotelli. Erinomainen hinta-laatusuhde lyhyeen viipymiseen.

Cons:

Huone oli homeessa, jos kärsit sisäilmaongelmista, huomioi tämä. Tosin sisäilmaongelmaa taitaa olla miltei joka hotellissa niemimaalla. Kovat sängyt ja tyynyt. Pientä fiksausta ja lisäsiivousta hotelli kaipaisi.

2026-03-22 • via Nuitee
L
Lucie • couple • fr
8
Bon rapport qualité prix pour Merida
Pros:

Nous avons demandé à changer car nous étions mal situés dans l’hôtel et le personnel a été très aidant

Cons:

La 1ere chambre donnait sur un couloir et nous avions du mal à nous y sentir bien. Bcp de proximité avec les chambres en face de nous dans ce même couloir

2026-03-22 • via Nuitee
E
EDUARDO • family_with_children • mx
8
Pros:

La ubicación

Cons:

Qué no tenga elevador y se nos haya asignado la habitación en el último piso cuando iba una persona con limitaciones de movilidad. No es inclusivo.

2026-03-22 • via Nuitee
A
Aline • couple • fr
9
Pros:

L’emplacement central, hôtel facile à trouver, personnel sympathique

Cons:

Chambres assez mal isolées, on entend tous les petits bruits et conversations du couloir. Chambre assez petite, mais propre et bien aérée.
Personnel ne parle vraiment pas très bien anglais.

2026-03-21 • via Nuitee
G
García • solo_traveller • mx
10
Cons:

El hotel no tiene restaurante ni desayuno incluido

2026-03-21 • via Nuitee
D
Di Giovanni • solo_traveller • it
9
Pros:

La posizione vicinissima al centro di Merida

2026-03-20 • via Nuitee
L
Léa • couple • fr
8
Pros:

Proximité du centre,

Cons:

Mauvaise insonorisation on entend le groupe de musique qui joue dans le parc en face, le parking est accessible que à la demande à l’accueil,

2026-03-20 • via Nuitee
J
Joaquín • solo_traveller • mx
10
Excelente hotel en el corazón de Mérida
Pros:

Excelente hotel, como siempre, cada que vengo a la ciudad de Mérida me hospedo en este hotel que tiene la mejor relación-precio, una excelente ubicación, cercanía con la plaza central, y frente al parque santa lucía, con tiendas de conveniencia cerca, restaurantes, la mejor zona para hospedarse, así como la mejor atención del personal en el horario que sea, siempre son muy atentos.

2026-03-19 • via Nuitee
E
Elena • couple • cl
10
2026-03-18 • via Nuitee
A
Alexis • couple • fr
9
Pros:

Parking privé

Cons:

Le ventilateur au plafond ne fonctionne pas.
Les prises au niveau du lit font du bruit d’électricité, nous avons préféré nous brancher plus loin.

2026-03-18 • via Nuitee