The Americus Hotel, Unscripted by Hyatt

The location to ppl center was great. The hotel itself was old and beautiful

Staff was very kind and courteous.

The architecture designs of the building and how well it is kept cleaned and organized for it being a vintage building

There are not enough words to describe how exceptional our experience was at The Americus Hotel in Allentown! We stayed at the hotel for my daughter’s wedding and from the moment we arrived until the moment we checked out, every aspect of our stay exceeded our expectations.

The level of customer service was simply unparalleled. A special thank you goes to Nadine Abdouche, who was absolutely amazing throughout the entire booking process. Coordinating hotel accommodations for a wedding can be incredibly stressful, but Nadine made everything effortless. She was extraordinarily accommodating, responsive,, and genuinely invested in ensuring that our family and guests had the best possible experience.

What truly sets The Americus apart, however, is its people! The staff was, without question, the friendliest and most helpful hotel team we have ever encountered. Every interaction was met with warmth, professionalism, and a sincere desire to make our stay memorable. In an industry where exceptional hospitality can be difficult to find, this team has truly perfected it.

The hotel itself is absolutely beautiful! The rooms were spacious, impeccably clean, and elegantly designed, providing both comfort and luxury. Every detail reflected the pride and care that the hotel takes in creating an outstanding guest experience.

One of the highlights of our stay came after the wedding when the staff graciously kept the bar open late, allowing our family and friends to enjoy an impromptu “after party” together. It was an unexpected gesture that perfectly demonstrated the hotel’s commitment to going above and beyond for its guests.

I can honestly say that I couldn’t have asked for a better experience! In fact, our stay was so remarkable that we’ve already booked another stay for our oldest daughter’s wedding in December.

The Americus Hotel isn’t just the best hotel in the Lehigh Valley, it’s one of the best hotels we’ve stayed in anywhere. If you’re looking for exceptional accommodations, outstanding service, and a team that truly understands hospitality, look no further. We cannot wait to return!!!

I have Globalist status with Hyatt; I spend a lot of nights each year in hotel rooms.

My wife and I like to visit the Lehigh Valley each August and have stayed at a number of properties. I booked the Americus as it is new to the Hyatt brand and I wanted to take advantage of the benefits of my status in Hyatt's loyalty program.

I booked a one bedroom suite and was given a courtesy one category upgrade to a one bedroom suite with a kitchen on the sixth floor. Based on signage, floors 6-9 are "extended stay" rooms. Kitchen has a full-size fridge, microwave, slot toaster, K-cup coffee maker, two burner halogen cooktop, and dishwasher. Some pots and pans are provided and dishes and flatware for four (strangely, only one soup spoon was in the drawer). Bathroom has a single sink and shower/tub combo and Hyatt Place-level KenetMD toiletries and is not en suite. I found a closet next to the bathroom that had a capped drain for what was likely a stacked washer/dryer unit.

Room furnishings, while in good shape, seemed cheap and not well-integrated with the historic design of the hotel. There was a rickety desk in the living room that looked like a self-assembled kit from Target and neither the sofa and chair were particularly comfortable. Power and cable cords were quite visible which cheapened the look. While the bed was very soft and comfortable, there was only one bedside table and outlet so there was no place for one of us to rest items and charge devices while in resting in bed. Also, there was only a single table lamp which didn't do much to illuminate the room; I ended up bringing a floor lamp in from the living room each night. I asked for a quiet room and was disappointed to find our room faced Hamilton Avenue, above the main entrance to the hotel. While downtown Allentown isn't particularly that busy, it seems a popular hobby for some is to ride in packs of sport bikes cruising the area and revving their engines. There was a lot of noise from that both nights.

Breakfast on Saturday morning was average and there was only a single person working who was overwhelmed trying to seat people, take their orders, and buss and clean tables. The coffee urns hadn't been brewed yet as well. We skipped the free breakfast on Sunday and ate leftovers in our kitchen.

Self-parking is available as an alternative to the $35 per night valet. There's a large, multi-story municipal parking deck (Community Deck) half a block away with no in-and-out privileges. I paid $20 for 14 hours of overnight parking Friday/Saturday and $5 for two hours of parking on Saturday afternoon. If you register your car via the ParkMobile app, the billing is automated; plate readers mark when you enter (you still need to pull a ticket) and when you leave (just pull up to the gate and the arm will raise). Metered parking is free starting Saturday at 9pm and all day Sunday. I parked overnight on Hamilton right in front of the hotel, left for a bit on Sunday, and retuned to the same space a few hours later.

The Hyatt House/Place to the west of downtown worked better for us and we'll likely return there for future trips. The hotel has some potential like The Driskell in Austin or Hotel Kansas City, but I suspect the guest traffic in Allentown can't support the rates they would need to charge to recoup the cost of providing a higher level of furnishings and service.

The room was spacious.

Nice "Grand Old Hotel" in a rejuvenating part of the city. Area amenities were good, including the art museum. The room was nicely appointed in general. Food was good, as was bar service. Parking next door was easy, although getting curb space to unload took a few tries and some cars were parked in the unloading area all weekend.

Awful experience at this place during the summer. Their AC was malfunctioning leaving it hotter in the room than it was outside, even at night. The thermostat gave two error codes indicating that their inverter compressor module failed or was under severe stress. The staff could only offer to try to reset the thermostat, which didn’t work, have someone install a window AC unit, which wasn’t possible with a 3 month old sleeping already after getting in late, or give us a floor fan that barely pushed out any air. The staff didn’t even try to offer any sort of compensation for the terrible experience and only offered up an “I am sorry” and an explanation that the hotel was fuller than normal for this time of year to indicate why the system might be stressed. We will not be going back to this place and are likely going to stay away from Hyatt properties altogether in the future after this experience.

Beautiful building, excellently renovation

The decor was really nice. Staff were very nice and always smiling. Joel, the bartender was great! He entertained the 4 of us after our long day white water rafting even after he was trying to closing up. Never rushed us or made us feel unwelcome.
We also liked the little food store area in lobby, again since it was late and kitchen closed. Ramen never tasted so good. 😊

Excellent customer service. Very welcoming. Very clean.