Staybridge Suites Charlotte – Tyvola by IHG

In a good location and close to most major things in Charlotte. Sofa was very dirty and soiled. Hotel needs an update drastically

It was very clean. And we loved the dove soap in the bathroom. It kept our skin soft all weekend long. We will have to stay again. The only downside was the pool wasn’t open but other that it was excellent and affordable.

Close to the airport. 30 minutes from Uptown. Friendly staff. Decent breakfast.

Overall great experience

This property was great it’s close to a lot of shopping a lot of parking rooms were very clean and have a big kitchen. They also were super nice and have

This hotel is nice and quiet. The staff was very nice as well.

The sofa bed was really dirty and still had red stains on the arm rest by the window. Also when we tried to check in we waited for like 25 minutes, please check the cameras, and no body was around. We even called for so long and walked everywhere. Woman finally came from outside and didn't even apologize for the wait. Failure from the staff to be honest. No one at the front desk to help anyone at all

We pre paid for 3 rooms total on 2 separate reservations. 1 room was paid for in points. The other 2 rooms I prepaid when I booked and was charged 435.00 total. After we left the hotel we where charged 190.15 each for 1 of the rooms. It has now been a month and 3 times where primised that the refund was processing. After the 4th call the finally initiated the refunds. I just recieved the first refund and it was for 160.15. The service has been completely unacceptable.

Service was great but the room had a lot of stains

Breakfast options lacking

We did not get a room key so we were stuck in the room couldn’t leave to do anything like go to dinner so we had to send somebody out to go and pick something up which was such an inconvenience and I think that I should get half of my money back for the inconvenience And the breakfast sucked that sausage and they had some omelette with green peppers or something in it. That’s it.

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Beware of the pet fee at this hotel.
Website states $75 fee, 2 dogs allowed. However read carefully, it’s $75 for each pet.
My 2 little dachshunds paid more than I did for the room. Never again staying at a Staybridge. Their main website reads as if each hotel can charge what they want.

The staff are the stars of this hotel. Everyone from the front desk agents to the housekeeping staff were all so kind and accommodating! I think the pool area could use an update but the staff make it someplace I would definitely stay again!

The room on 3rd floor was huge. Little kitchen area with full size fridge utensils plated and extra table was a nice touch. The beds and pillows were comfortable. There was a slight trace of smoking in the room was present. And the shower floor could use a bit of scrubbing. But otherwise our stay was very pleasant.

Alexis at check in was awful. I had confirmation for two rooms and she said all she had available was one. There was no effort to help or correct sitution. I called another hotel and even though they were nooked they looked around for me at partnering hotels to help. Now that is customer service and Alecis has none nore should.she have a job.

Desk clerk we're very friendly, and down to earth, Donna. And the clerk that was there Saturday evening made sure we had fresh coffee as we sit and played cards in the lobby.

Great customer service

The staff were so helpful and kind. The front desk attendant really made us feel at home. Wish every hotel was like this one. Very comfortable beds. Very clean.

Great hotel and great staff!!! I wanted to stay an additional night, but had to book a different room through hotels.com for our 2nd night online. Staybridge was able to assist me with keeping my same room and for the same discounted rate. We were in town for a concert and wouldn't hesitate to stay here again. Get the room with kitchen suite, you will not regret it