Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Luxury experience
Exceptional service
Cons:
Breakfast could be improved

Categories

Cleanliness
9.71
Well-maintained and beautifully presented hotel.
Service
9.98
Staff was exceptionally supportive and attentive throughout.
Location
9.92
Great location in the heart of Hanoi.
Room Quality
9.97
Spacious and comfortable rooms with delightful bathrooms.
Amenities
9.8
Excellent amenities including beautiful restaurants and breakfast options.
Value for Money
9.66
Exceptional value considering quality and service.
Food and Beverage
9.41
Delicious food; breakfast was highly praised.
Overall Experience
9.98
An exceptional experience with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:22

Property Description

Luxurious Amenities and Services

Capella Hanoi offers a range of top-notch amenities, including a fitness centre, indoor pool, sauna, and room service. The 5-star hotel also features a shared lounge, terrace, and bar, ensuring a comfortable and enjoyable stay.

Culinary Delights

Indulge in a variety of dining options at Capella Hanoi. Guests can enjoy an à la carte breakfast each morning and savor delicious American, Japanese, and Vietnamese cuisine at the on-site restaurant. Special dietary requests like vegetarian, dairy-free, and halal meals are also catered to.

Prime Location

Conveniently situated near popular attractions such as the Hanoi Opera House and Trang Tien Plaza, Capella Hanoi provides easy access to the best of the city. Don't miss the chance to experience luxury and convenience at Capella Hanoi - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 680,000 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 1,984,500 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 3,969,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 182 reviews
Cleanliness: 9.71
Service: 9.98
Location: 9.92
Room Quality: 9.97
Amenities: 9.8
Value for Money: 9.66
Food and Beverage: 9.41
Overall Experience: 9.98
J
Joseph • solo_traveller • gb
10
excellent
Pros:

Staff care and attention.

Cons:

Rooms a little dark

2026-02-09 • via Nuitee
A
Abdullah • couple • sa
10
2026-02-08 • via Nuitee
E
Emilie • couple • au
10
2026-01-20 • via Nuitee
C
Clint • solo_traveller • mt
10
Elegance at its best and great staff
Pros:

The property by itself is beautiful. I stayed at one of the suites and it boasts elegance and its details are out of this world

2026-01-15 • via Nuitee
M
Martina • couple • it
10
2026-01-11 • via Nuitee
L
Lilianna • couple • us
10
Pros:

The Capella went above and beyond our expectations. It is one of my favorite hotels I have ever stayed in. I highly recommend it to anyone travelling to Hanoi (even if it is just for the breakfast buffet!)

2026-01-06 • via Nuitee
A
Atilla • family_with_children • de
10
2025-12-29 • via Nuitee
O
Olivier • couple • fr
10
2025-12-25 • via Nuitee
L
LU • couple • tw
10
2025-12-23 • via Nuitee
I
Izi • couple • gr
10
Most beautiful and comfortable in Hanoi
Pros:

Fantastic design and well kept.

2025-12-22 • via Nuitee
E
Ee Poh • couple • sg
8
Beautiful but pricey
Pros:

Nice decor, good location

Cons:

Tries too hard to be a Sofitel Metropole. Overpriced.

2025-12-19 • via Nuitee
L
lysiane • couple • lu
8
A great place to stay
Pros:

The staff

Cons:

Difficult access to the hotel for handicapped guests.

2025-12-18 • via Nuitee
L
lysiane • couple • lu
8
A great place to stay
Pros:

The staff

Cons:

Difficult access to the hotel for handicapted guests.

2025-12-18 • via Nuitee
N
Naif • couple • sa
10
Excellent hotel and stay. Perfect location and amazing staff and service.
Pros:

Authentic, unique and exceptional facilities. Perfect location and guest experience is phenomenal. Amazing breakfast and very attentive staff.

Cons:

Nothing, everything was perfect and well within and above expectations.

2025-12-15 • via Nuitee
R
randeep • family_with_children • qa
10
It was a perfect stay
Pros:

The staff was outstanding

2025-12-11 • via Nuitee
T
Tushar • family_with_children • au
10
2025-12-03 • via Nuitee
S
Susanne • couple • ch
10
2025-11-30 • via Nuitee
F
F • couple • at
10
2025-11-30 • via Nuitee
S
Sharon • couple • il
10
חזרה לשנות הארבעים היפות
Pros:

וואו כמו מתוך סרט הוליוודי . מרגש שדורכים בלובי איזה קסם הוד והדר יפיפיה מטופח כל פינה כל עובד שפוגשים השראה אמיתית

Cons:

אין כזה דבר

2025-11-27 • via Nuitee
L
Lisa • couple • gb
9
2025-11-18 • via Nuitee