Heritage House Inn on Cape Cod, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.2 (204 reviews)
540 Old Colony Road , Hyannis , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean rooms in some instances
Cons:
Dirty facilities
Under construction
Limited breakfast

Categories

Cleanliness
5.35
Numerous mentions of dirty rooms, carpets, and showers affected the score.
Service
8.81
Some positive comments on service quality, though there were issues with the front desk.
Location
8.85
Location is praised for convenience to ferry and nearby amenities.
Room Quality
6.31
Mixed reviews with some positive aspects but overall dissatisfaction with cleanliness.
Amenities
7.34
Adequate amenities available, though some were noted as inconvenient.
Value for Money
7.8
Fair value considering location, but cleanliness issues diminish the value.
Food and Beverage
6.35
Breakfast options were notably limited and below expectations.
Overall Experience
6.82
Overall experience was average with several drawbacks affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:15

Property Description

Charming Accommodation in Hyannis

Convenient Location: Situated just 1.4 km from Bay View Beach, Heritage House Inn offers easy access to various popular beaches like Veteran's Park and Kalmus Park Beach.

Comfortable Rooms: Each room at the motel is thoughtfully equipped with modern amenities including a desk, flat-screen TV, and a private bathroom, ensuring a comfortable stay for guests.

Nearby Attractions: Explore nearby attractions such as Heritage Museums & Gardens and Nauset Lighthouse, offering guests a chance to experience the beauty of Cape Cod.

Experience the charm of Heritage House Inn in Hyannis. Book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 204 reviews
Cleanliness: 5.35
Service: 8.81
Location: 8.85
Room Quality: 6.31
Amenities: 7.34
Value for Money: 7.8
Food and Beverage: 6.35
Overall Experience: 6.82
M
Mark • extended_group • us
10
2026-01-19 • via Nuitee
R
Ramon • extended_group • us
10
2026-01-19 • via Nuitee
K
Krystal • extended_group • us
5
Not worth the price
Pros:

Good location for walking to shops and restaurants

Cons:

They are renovating the property and under new ownership so it was a bit rough looking in the hallways and main lobby. Our TV didn’t work. The person we spoke to on the phone at night couldn’t help us with the TV. No pictures on the walls and the lighting in the room was poor.

2026-01-19 • via Nuitee
T
Tsehay • couple • us
7
2026-01-19 • via Nuitee
S
Samantha • couple • us
6
2026-01-19 • via Nuitee
J
John • solo_traveller • us
6
stayed at cheaper hotels that were nicer
Pros:

was not able. Was not ready early enough

Cons:

mattresses were cheap , no where to hang your clothes.

2026-01-19 • via Nuitee
K
Kenneth • couple • us
5
Ok
Pros:

N/A

Cons:

Noise of guests. No clerk at the counter when I am checking out

2026-01-19 • via Nuitee
C
Clément • extended_group • fr
8
2025-10-15 • via Nuitee
K
konrad • couple • us
8
fair for the price
Pros:

location close to the ferry and close to main street where there are restaurants

Cons:

The place is under construction. New bathrooms, but the creaky floor is covered with carpet.

2025-10-10 • via Nuitee
J
Julia • solo_traveller • us
4
Heritage house not clean at all, comfort inn is better.
Pros:

Convince

Cons:

The man that answers the call of the property is not friendly and or understanding. I wanted to change my reservation dates and the tone of his voice made me just drop the phone.


Checking in, I checked in at comfort in. The lady there was really friendly. Perfect person for reception.

Heritage house, the carpet by the entrance is pretty filthy from the last time I was there I think il go back to either booking comfort inn or another property.

I didn’t investigate much of the room but noticed a dirty shower.

2025-10-08 • via Nuitee
J
Julie • extended_group • us
8
Loved Cape Cod and taking the ferry to Nantucket!
Pros:

It was very clean, but a little hard to find, as it was behind another hotel. It was walking distance to shopping, restaurants and the pier, which was great. We didn't need to worry about parking.

Cons:

The breakfast was not real great (very limited) and we had to go out to another building to get to it. It would have been nice to at least have a coffee cart in our own building so you didn't need to trek outside in the weather. It was raining for our first two days.

2025-09-29 • via Nuitee
N
Neal
10
Pros:

clean quiet and comfortable

2025-09-23 • via Nuitee
S
Serey A • extended_group • us
10
Great stay and great overall expectations met
Pros:

Our overall experience was great and expectations were met.

2025-09-20 • via Nuitee
M
Michael • couple • us
10
2025-09-18 • via Nuitee
D
Daniel • couple • us
7
My stay was okay
Pros:

Cleanness, quietness and relax

Cons:

The breakfast, quality of food and timing of cafeteria closures. It closes too early I wish it could’ve stayed a bit longer.

2025-09-15 • via Nuitee
C
Cheryl
10
Pros:

Restorative work being done & lobby fumes were very strong.
Also a rug in the bathroom would help
feet stay warm

2025-09-15 • via Nuitee
J
John • couple • us
8
Very good,
Pros:

Very convenient location, good size rooms

Cons:

No closer to hang clothes

2025-09-13 • via Nuitee
M
MIKI
10
Pros:

Great staff. Really friendly and helpful. Room was spacious and clean. Close to Main Street. I would definitely stay again the next time we visit cape cod!

2025-09-11 • via Nuitee
A
Adelia • family_with_children • us
10
2025-09-09 • via Nuitee
R
Ron
10
Pros:

Clean, neat, and good, friendly, helpful service.

2025-09-09 • via Nuitee