Citadines Berawa Beach Bali Resort

Hotels
•
Citadines
9.2 (1638 reviews)
Jl. Pemelisan Agung, Tibubeneng , Canggu , id

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location and access to amenities
Cons:
Issues with cleanliness and hygiene
Limited gym facilities

Categories

Cleanliness
8.38
Issues with cleanliness were mentioned, including mould and unhygienic conditions.
Service
9.85
Staff was described as helpful and friendly, with special mentions for accommodating guests.
Location
9.39
Great location noted, close to amenities and attractions.
Room Quality
9.34
Rooms were generally described as clean, spacious, and well-maintained.
Amenities
8.87
Facilities such as pools and a kitchenette were appreciated, though gym equipment was lacking.
Value for Money
9.33
Guests indicated good value for services provided.
Food and Beverage
8.88
Breakfast received positive feedback, though there were limited comments in other areas.
Overall Experience
9.55
Overall positive experiences were reported, with some concerns noted by a few guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:05

Property Description

Rooftop Pool and Garden Views
Citadines Berawa Beach Bali offers a luxurious experience with its rooftop pool overlooking the garden, providing a perfect spot for relaxation and enjoyment.

Modern Amenities and Services
This sustainable 4-star aparthotel boasts air-conditioned units equipped with essential amenities, a 24-hour front desk, and free WiFi throughout the property, ensuring a comfortable stay for all guests.

Dining and Wellness Options
Indulge in buffet and continental breakfast options at the on-site restaurant, offering a variety of delicious dishes. Additionally, guests can rejuvenate with wellness packages and unwind at the children's playground or garden.

Experience the perfect blend of luxury and comfort at Citadines Berawa Beach Bali. Book your stay now for an unforgettable getaway.

Important information:

Citadines Berawa Beach Bali is a pet-friendly property with a rooftop pet playground; Guests can bring their pets with the below terms and conditions.

We require a deposit of IDR 500,000 net per pet, A vaccination certificate, and filling out a pet form during the check-in process upon arrival.

Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adultsThis property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 363,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1638 reviews
Cleanliness: 8.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.55
R
Rebecca • extended_group • au
8
Lovely stay, lovely people
Pros:

Location was great, rooftop pool and bar were beautiful, staff were accommodating and so friendly. They did a beautiful arrangement on the bed for my friend as it was her birthday. Complimentary towels for the pool. They had a free shuttle bus running to a few places around the town which was great.

2026-02-12 • via Nuitee
W
Wanju • family_with_children • tw
9
Pros:

員工熱情友善，設備新，環境舒適，餐點也很美味

Cons:

無

2026-02-12 • via Nuitee
J
Jordan • extended_group • au
7
2026-02-11 • via Nuitee
D
Dmitrii • couple • id
1
Hell.
Pros:

Nothing

Cons:

The worst experience ever in bali.
Unfortunately can’t make a foto or this 3 unsleeping nights because this hotel has a WEAK ROOMS SOUNDPROOFING!!!! You feel as in the cheap hostel… and you can hear even if one of the neighbors sneezes or yawns…
Service also weak, no one clean a room because no one in the lobby told us “to push the special button”.
The last one is a dirty cutlery and this “fresh” baguette, the one already as a stone.

And in the end…STAFF ASKED ME TO MAKE A GOOD REVIEW FOR THEM AT THE CHECK-IN MOMENT. So tricky!!!

2026-02-11 • via Nuitee
I
Ivan • family_with_children • au
9
2026-01-30 • via Nuitee
D
Devahan • couple • my
10
2026-01-30 • via Nuitee
A
anatolia • family_with_children • au
1
disgusting
Pros:

Nothing was good.

Cons:

This was one of the worst hotel experiences I have ever had. I booked two separate rooms at Citadines Berawa Beach Bali Resort, which is advertised as a 4.5 star property. The reality was completely different and honestly shocking.

Both rooms were filthy on arrival. One room had dead cockroaches and flies stuck in the coffee table crevices, coffee stains on the table, blood stains on the bed sheets, crumbs all over the dining chairs, dirty lampshades, stained couches, a bin that looked like it had been vomited in, and a strong smell of mould throughout the room. It was so unclean that we could not even sit down.

The second room was just as dirty and also had a large lizard inside. While I understand this can happen in a tropical climate, the staff response was unacceptable. Reception came with bug spray and told us to kill it ourselves if it came back.

When we complained, we were offered new rooms, which should never be necessary if rooms are cleaned properly before guests arrive. We were then made to wait three hours with no updates while staff claimed they were “deep cleaning” the replacement rooms. During this time, we could not relax or even sit down because of how disgusting the original rooms were. We were also told there would be water in the rooms, but neither room had any.

After wasting most of our evening, we decided there was no chance we could stay and asked for a refund. We did not stay a single night. Despite showing photo evidence of the filth, we were only offered a refund for one night.

The photos and rating online are extremely misleading and do not reflect the actual condition of this hotel. This place is not even close to a 4.5 star standard. Save your money and stay somewhere else.

2026-01-29 • via Nuitee
E
Emmie • extended_group • se
9
Pros:

Väldigt trevlig personal och god frukost! Rummen var fina och fräscha. Skulle verkligen rekommendera att åka hit!

2026-01-29 • via Nuitee
V
Volha • extended_group • by
9
2026-01-24 • via Nuitee
J
JUNGEUN • extended_group • kr
8
Pros:

아침식사가 좋았으며,시설 및 호텔 안 스파도 좋았어요.

Cons:

부엌시설이 좀 부족했으며,밤에 한번 비가 엄첨 왔는데 문이 잠겼음에도 비가 세어들어왔어요.

2026-01-22 • via Nuitee
S
sajih Anthony • family_with_children • au
10
2026-01-21 • via Nuitee
J
Jahongir • couple • uz
10
2026-01-20 • via Nuitee
M
Maria • extended_group • au
10
2026-01-20 • via Nuitee
S
Sonam • extended_group • id
10
A perfect getaway place to stay
Pros:

Apart from the services, the food was amazing. My friends and I always had breakfast from the hotel.

Cons:

Everything was amazing

2026-01-20 • via Nuitee
R
Roman • couple • ru
10
2026-01-20 • via Nuitee
K
kwena • couple • za
10
Beautiful place and friendly staff. Also very convenient. Will definitely book again when I’m in Cangyu.
2026-01-19 • via Nuitee
R
Ryan • couple • au
10
2026-01-19 • via Nuitee
Y
YARA • family_with_children • es
10
2026-01-19 • via Nuitee
N
Nai • solo_traveller • us
8
Excellent professional staff, amazing rooftop ocean-sunset views, but smelly and old bathrooms
Pros:

Positives- rooftop pool with ocean view and amazing sunset views, nightly live music on the rooftop, excellent professional staff-always professional and smiling ready to help, two pools, convenient restaurant/room service with very solid good food, easy check-in and check-out process (no delays-adequate amount of staff to help everyone), studio room was spacious

Cons:

Negatives- loud clubbing music till midnight each night from surrounding night clubs, outdated bathroom- visible grout stains, and corner floor stains in shower (this was not due to the cleaning staff-they did a good job daily, but the bathroom was just outdated and old and seemed to have years of accumulated grout grime/other hardened stains-needs a deep steam clean), visible brown stains on wall inside room near the balcony, and like other reviews have stated, there is a very noticeable almost sewer-like smell in the bathroom-this smell was very unpleasant

2026-01-19 • via Nuitee
M
Melanie • couple • at
8
Pros:

nettes Personal, sauberes Zimmer

Cons:

hellhörige Zimmer und musste mit Ohrstöpsel leider jeden Tag schlafen aufgrund der sehr lauten Musik der Clubs nebenbei, in der Küche wäre mehr Besteck hilfreich (zb. waren keine Gabeln vorhanden) und die Herdplatte hat nicht ganz funktioniert)

2026-01-19 • via Nuitee