Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
excellent service
great location
beautiful hotel
comfortable rooms
outstanding amenities
Cons:
cleanliness issues
poor reservation handling
service delays in dining

Categories

Cleanliness
8.56
Some concerns about housekeeping and cleanliness described.
Service
9.53
Overall positive experiences with staff, though some reservations mishandled.
Location
10
Perfect location, especially mentioned positively in multiple reviews.
Room Quality
9.57
Rooms described as comfortable and well-appointed.
Amenities
9.52
High satisfaction with amenities like the spa and pool.
Value for Money
9.05
Good value for the level of luxury but some price concerns with parking.
Food and Beverage
9.01
Breakfast was good but service delays noted.
Overall Experience
9.96
Exceptional stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:03

Property Description

Luxurious Accommodation

Kempinski Palace Engelberg offers elegant rooms with a touch of sophistication. Each room is equipped with modern amenities including a safety deposit box, free WiFi, and some even feature a private balcony for stunning views.

Wellness Retreat

Indulge in relaxation at the hotel's wellness area featuring an indoor pool, fitness centre, sauna, hot tub, and hammam. Unwind and rejuvenate after a day of skiing or cycling in Engelberg.

Family-Friendly Fun

With a children's playground, kids' club, and activities like skiing and cycling nearby, Kempinski Palace Engelberg is the perfect destination for families. Let your little ones have a memorable stay while you enjoy the luxurious facilities.

Experience luxury and comfort at Kempinski Palace Engelberg. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for CHF 75 per person per night when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 30 per day.

Location

Guest Reviews

9.4
Based on 995 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 9.57
Amenities: 9.52
Value for Money: 9.05
Food and Beverage: 9.01
Overall Experience: 9.96
N
Nasrin • family_with_children • ch
9
2026-05-16 • via Nuitee
D
Dominic • family_with_children • ch
8
seh rgut - doch mit Potential.
Pros:

interior design

Cons:

service & Wartezeit/en in Restaurant & teils Bar/Lounge, sowie Sprachkenntnisse u/o Verständigung Personal zu Gast

2026-05-16 • via Nuitee
Y
Younis • couple • om
10
Relaxed and refreshed
Pros:

Location and quality..

Cons:

No AC..but weather was acceptable without AC..

2026-05-14 • via Nuitee
D
Detlef • couple • de
10
2026-05-10 • via Nuitee
S
Samuel • family_with_children • ch
9
2026-05-04 • via Nuitee
L
Laurence • couple • gb
9
Great hotel with great staff let down by ridiculously high food and drink prices
Pros:

The property was in a great location, just a few minutes walk from the station and overlooking the surrounding mountains.
The building has been renovated to an excellent standard. Staff were wonderful and couldn’t do enough to help us enjoy our stay.

Cons:

The food prices were a little ridiculous. I know it’s a 5 star hotel but it’s almost like they don’t want you to eat there - I’ve been to many other 5 star hotels and this one has to be up there in terms of food and drink costs.

2026-05-02 • via Nuitee
F
FRANCOIS • couple • de
10
Pros:

Just amasing
Staff is super friendly and helpful
Beds are amazingly confortable
Breakfast good

Cons:

Everything amasing

2026-05-01 • via Nuitee
V
Volker • couple • de
10
sehr schöne Tage in perfektem Ambiente
Pros:

Höchstwertige optimal abgestimmte Ausstattung, perfekte Kombination aus Klassik und Moderne, wunderschönes Treppenhaus, sehr freundliches, professionelles Personal

Cons:

nichts

2026-04-29 • via Nuitee
A
Abdulla • solo_traveller • ae
10
2026-04-28 • via Nuitee
R
Ronnie • couple • ng
10
2026-04-27 • via Nuitee
K
Khaled • solo_traveller • ae
1
2026-04-25 • via Nuitee
K
Khaled • couple • ae
1
My friends decided for 4 nights stay in Engelberg and we decided to pay extra to get the best value of our money. Howeve
Pros:

Its location

Cons:

1.Staff rude when we asked for a water at breakfast just told us get it from the counter. 2. Jacuzzi was not at all hot and pool was not ready as has full of chlorine 3. No basic amenity in bathroom like toothbrush while paying thousands.

2026-04-25 • via Nuitee
G
GurbuzGuvenIST • solo_traveller • tr
10
It is expensive but they deserve every penny.
Pros:

Çalışanların ilgi ve alakası tesisin olanakları yemekler kahvaltı her şey mükemmeldi

2026-04-24 • via Nuitee
J
Jorge • couple • us
10
Inolvidable el sitio
Pros:

Todo

2026-04-22 • via Nuitee
B
BigBoss • couple • ch
9
Gerne wieder, wenn der Pool offen ist ;-)
Pros:

Wunderbares Zimmer mit tollem Ausblick, gross und toll eingerichtet. Schlafqualität perfekt. Nachtessen phantastisch, Personal zuvorkommend.

Cons:

Der Pool war geschlossen, was nicht kommuniziert worden ist.

2026-04-22 • via Nuitee
J
jwH9775LQ • Family • Salford, Greater Manchester, England
2
Awful
Pros:

Who graded this hotel 5 Stars?

No Air-conditioning, its the second night i am struggling to sleep, and no the Dyson fan is not doing much, other than make noise. The fridge in the room hardly works and the mini bar has not been restocked today. Ah, Room Service for an ice bucket? Dial 0 from room phone. Get an error message. Call the Hotel Reception from Mobile. Just rings out. What an awful setup.

2026-04-21 • via Tripadvisor
S
Stephanie • solo_traveller • ch
10
Pros:

Wir wurden so herzlich in Empfang genommen und wir waren überwältigt vom Zimmer, dass keine Wünsche offen liess. Der Wellness Bereich ist wunderschön mit einer traumhaften Aussicht. Vielen lieben Dank, dass Sie unseren Aufenthalt mit so viel kleinen Aufmerksamkeiten unvergesslich gemacht haben :)

2026-04-21 • via Nuitee
C
Claude • solo_traveller • ch
10
2026-04-19 • via Nuitee
C
charmaine • solo_traveller • za
10
Near station. Friendly staff from the start. Room was to die for. Everything was just amaizing
Pros:

Very clean and friendly staff

Cons:

Nothing to complain about

2026-04-18 • via Nuitee
S
Selvedina • couple • ch
10
2026-04-11 • via Nuitee