Tien Terrace Macalister

Hotels
8.3 (208 reviews)
93 Jalan Irving , George Town , MY
+60 11-5680 8966

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Express check-in/check-out
Non-smoking throughout
Outdoor pool
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful and friendly staff
Cons:
Issues with cleanliness
Location is slightly far from the center

Categories

Cleanliness
6.74
Several reviews indicated issues with cleanliness and dust, which negatively impacted the score.
Service
8.71
Generally positive mentions of helpful staff and good service, though some reviews suggested a lack of presence.
Location
7.75
Location was noted as a bit far from the center but generally accessible, affecting the score.
Room Quality
9.2
Overall positive feedback on room size and comfort, with some mentions of cleanliness issues.
Amenities
8.23
Amenities like the pool were appreciated, despite reports that the pool was not as large as advertised.
Value for Money
8.69
Overall value felt appropriate for the price, especially with positive comments on comfort and service.
Food and Beverage
8.54
No specific feedback noted on food and beverage; standard quality for this hotel tier.
Overall Experience
8.51
Overall positive experience with minor inconveniences impacting the final score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:10

Property Description

Luxurious Rooms with Free WiFi
Indulge in our air-conditioned rooms featuring modern amenities and complimentary WiFi.

Outdoor Swimming Pool
Relax and rejuvenate at our outdoor swimming pool, perfect for a refreshing dip after a day of exploring the city.

Concierge Service and Shared Lounge
Our attentive concierge service and cozy shared lounge are here to ensure a comfortable and memorable stay for all our guests.

Experience the perfect blend of comfort and convenience at Tien Terrace Macalister. Book your stay now for an unforgettable vacation in George Town.

Important information:

Penang Local Heritage Fee of RM2 per night will be collected during Check-In.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 208 reviews
Cleanliness: 6.74
Service: 8.71
Location: 7.75
Room Quality: 9.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 8.51
A
AL • family_with_children • my
10
Pros:

Everything

Cons:

Nothing

2026-10-26 • via Nuitee
Z
Zugor • solo_traveller • ba
8
2026-10-23 • via Nuitee
Z
Zoe • couple • ch
1
schlecht
Pros:

Unterkunft antwortet nicht auf Mails/Telefon etc. und hat uns das Geld nicht zurückerstattet

Cons:

unfreundliches Personal, antwortet nicht auf Mails etc.

2026-10-21 • via Nuitee
Z
Zoe • couple • ch
5
unbefriedigend
Pros:

Gute Lage, grosses Zimmer

Cons:

unsauber, keine richtige Reception, kein Zimmerservice, keine Aussicht, viel zu teuer für das was man bekommt

2026-10-21 • via Nuitee
H
Hui Lin • couple • sg
10
Pros:

Huge bathroom, friendly staff and great location. Very nice swan towel done by Aziz

Cons:

Cleanliness for the sheets and sofa can be improved

2026-10-19 • via Nuitee
A
Alexander • family_with_children • gb
7
2026-10-18 • via Nuitee
L
Luke • solo_traveller • gb
10
Pros:

Nicely decorated with an amazing bathtub. Aziz was very helpful and kind.

2026-10-17 • via Nuitee
A
Alexandra • family_with_children • be
7
Pros:

Le concierge etait très professionel. Un vrai plus pour l'établissement

Cons:

Voisin bruyant (3h du matin) à 2 reprises sans consequences aucunes pour lui

2026-10-15 • via Nuitee
G
GF • solo_traveller • th
9
Pros:

The staff were incredibly accomodating

2026-10-10 • via Nuitee
A
Anja • couple • at
10
2026-10-08 • via Nuitee
A
Ana • couple • es
7
Pros:

La habitación es impresionante, todo muy limpio en comparación en otros sitios que hemos estado

Cons:

Un poco lejos del centro, la piscina que te muestran en fotos no es tan grande. Estaba con el agua verde y ni siquiera la pudimos probar

2025-10-18 • via Nuitee
E
Elisabeth • family_with_children • de
10
Pros:

Very helpful personnel, even after hours
Room very big and comfortable

2025-10-12 • via Nuitee
M
Muhammad Nur Hafiz bin • family_with_children • my
10
2025-10-12 • via Nuitee
S
Susanne • solo_traveller • de
5
Cons:

Für eine Suite hatte ich andere Erwartungen an die Ausstattung, das Bad war groß aber ohne Klimaanlage, das Sofa dort hatte Flecken und die Handdusche musste beim Duschen festgehalten werden. Das Zimmer war nicht wirklich sauber, als mir etwas herunterfiel, konnte ich sehen, dass unter Bett und Schrank dicker Staub und auch grob Teile lagen. Das Personal ist wenig präsent und wenig serviceorientiert

2025-10-11 • via Nuitee
V
Victor • couple • au
1
Glorified backpackers and no service from check in to check out
Pros:

Locations

Cons:

George Town location

2025-09-13 • via Nuitee
G
GING • family_with_children • th
10
2025-09-09 • via Nuitee
M
MartinStyle • extended_group • it
10
Molto bello e silenzioso
Pros:

L'accoglienza è stata ottima, la stanza era pronta prima del previsto, ci hanno accolti in un bellissimo salottino offrendoci dell'acqua. Era molto silenzioso e le camere erano spaziose e pulite. Molto carina anche la piccola piscina

Cons:

Bisogna fare per forza 1 piano di scale con le valigie per arrivare al primo piano dove risiede questo hotel.

2025-09-09 • via Nuitee
P
Paula • family_with_children • es
10
2025-09-07 • via Nuitee
I
Irene • extended_group • us
9
2025-08-30 • via Nuitee
C
Candelapowi • extended_group • es
8
2025-08-29 • via Nuitee