Tru By Hilton Minneapolis Downtown

Hotels
Tru by Hilton
8.2 (447 reviews)
317 2nd Avenue South, Building B , Minneapolis , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Board games/puzzles
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room maintenance concerns

Categories

Cleanliness
7.63
Some guests reported cleanliness issues, especially regarding bathrooms and towels.
Service
8.9
Staff were consistently described as friendly and helpful.
Location
8.64
Proximity to events and local attractions was highly regarded.
Room Quality
7.79
Rooms are spacious, but some guests noted issues with HVAC and general maintenance.
Amenities
8.12
Amenities were generally good, with a nice breakfast but some limitations.
Value for Money
8.08
Overall value is considered fair for the experience offered.
Food and Beverage
8.13
Breakfast options were seen as good though somewhat limited.
Overall Experience
8.3
While there were some hiccups, guests enjoyed their stay overall and would recommend it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:05

Property Description

Modern Accommodations
Tru By Hilton Minneapolis, Mn offers air-conditioned rooms with free WiFi and private bathrooms, providing a comfortable and convenient stay for guests. Each room is equipped with a TV and complimentary toiletries, ensuring a relaxing experience during your visit.

Convenient Amenities
Guests can start their day right with an American breakfast at the hotel and stay active at the on-site fitness centre. For entertainment, there's a billiards table available, adding a fun element to your stay. The 24-hour front desk staff are also on hand to assist with any inquiries, making your stay hassle-free.

Prime Location
Located near major attractions like U.S. Bank Stadium and Target Field, as well as being close to the city centre, Tru By Hilton Minneapolis, Mn provides easy access to the best of Minneapolis. Explore the nearby landmarks such as Orpheum Theatre and St. Anthony Falls for a memorable trip.

Book your stay at Tru By Hilton Minneapolis, Mn for a modern and convenient hotel experience in the heart of Minneapolis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 57 per day.

Location

Guest Reviews

8.2
Based on 447 reviews
Cleanliness: 7.63
Service: 8.9
Location: 8.64
Room Quality: 7.79
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.3
L
Linda couple us
6
Clean. Decent. Understaffed for concert event. Prices 3-4x what I booked at Booking.com
Pros:

Located next to the police department. Clean.

Cons:

Had problem with prices paid not pulling through to Hilton from booking.com. It took dozens of communications with all levels of Hilton & booking.com to fix. I forfeited another day stay for the same reason. Then they didn’t have our room ready even after 4pm. Understaffed at service desk, only 1 person while the line had 20+ people on it.

2026-04-18 via Nuitee
M
Molly couple us
1
2026-04-14 via Nuitee
K
Kayla extended_group us
5
Cons:

I know it’s busy when concerts are in town and I’m sure everywhere is short staffed. We dropped our bags at the hotel around noon since early check-in wasn’t possible. Which was ok, but we got back at 3:30 to officially check in and the line was super long. Like waited 40 minutes to get up to the desk just to be told the room was still not ready. In fact very few people got a room. People were getting ready in the lobby and in the lobby restrooms. I will say the staff did as well as they could in that situation. But then after the concert they only had 1 person working and now everyone was still needing to check in. Just a major mess.

2026-04-14 via Nuitee
M
McDougall couple us
1
Worst hotel ever. Period. Only took the one photo of the line. People were getting pissed. Didn’t need to get them mad a
Pros:

Absolutely nothing

Cons:

That we didn’t get our room for 12 hours at 12:30 AM. After a concert. No valet parking left. Lines everywhere for HOURS. Some outside in the rain. People getting ready in the hotel lobby with curling irons hair dryers etc. Luggage everywhere. Looked like a TSA line. Kept being told 20 minutes or we will text when done. I never did get a text and we were on a wait list at 1:30 pm. Back at 3:30 sat until 5 still no room. Concert started at 5:15. Just showed up hoping I would have a room in the middle of the night so I didn’t have to drive home 4 hours. I honestly would like a refund from them. $400 for a room I was supposed to have at 3 pm and didn’t get until 12:30 Am doesn’t seem fair. 7 hours… pretty steep. Not enough staff to deal with any issues. Not been an easy task to get a hold of any of you. Probably won’t book through here again.

2026-04-13 via Nuitee
B
Brant couple us
9
2026-04-13 via Nuitee
K
Keysa couple us
9
Convenient location, competitive pricing, and wonderful staff. I would defeat here again.
Pros:

Online search

Cons:

There wasn’t anything I didn’t like about the property. The only issue we had was that the temperature in our room was 80° when we woke up on the morning despite the temp being set at 67° when we arrived and went to bed.

2026-04-13 via Nuitee
T
Tylor solo_traveller us
4
Wish I could write a better review..
Pros:

Convenient location within walking distance of US bank. Nice hotel and amenities.

Cons:

We stayed here for a concert. The hotel was not ready for us to check in at the 3pm Checkin time that was listed on the confirmation email. We were told we would be called when a room was ready but never received a call or notification of our room being ready. It would have been nice to know ahead of time by email or call that our room was not ready so we didn’t waste our time waiting around. Instead we ended up being late to our concert hoping we would have been able to check in beforehand. We ended up putting all of our belongings back in our car on our way to our concert after waiting 2 hours for our room.

2026-04-13 via Nuitee
T
Theresa couple us
9
It was in a central located place
Pros:

It was downtown and clean

Cons:

View of a brick building

2026-04-12 via Nuitee
T
Tracy couple us
9
Great place to stay.
Pros:

Clean, comfy with friendly staff.

2026-04-12 via Nuitee
P
PLUMA BLANCA CE SAS extended_group co
9
Cons:

Que estamos solicitando la factura con valores y nos enviaron en ceros.

2026-03-31 via Nuitee
S
Sarah solo_traveller us
10
It was comfortable and easy to get to get to. Even though the valet parking was closed by the time I checked in there wa
Pros:

Nice location, downtown so close to everything. CLEAN. One of the first things I noticed was how friendly the staff was and how clean the room was. George the kitchen manager was AMAZING. Please give this man a raise, I hope the company and hotel recognize the value he brings. Was very friendly and kind, not just with me and my children but with all the guests. He brought out a high chair for my son and wiped down a table close to the breakfast area for us. A truly kind and genuine person.

2026-03-27 via Nuitee
J
jhoneider couple us
10
2026-03-09 via Nuitee
P
PATRICIA GABRIELA extended_group ec
9
This hotel is beautiful, new, well located and has the best staff in property!
Pros:

We loved the staff, everybody was very kind and helpful!

Cons:

We didnt realized the parking was insite and vallet is a little bit too expensive...

2026-03-07 via Nuitee
A
Andy couple us
6
Pros:

Location

Cons:

Charged twice.

2026-03-02 via Nuitee
V
Valeria couple br
9
2026-02-27 via Nuitee
J
Jonathan couple us
7
Excellent service and overall experience. The part of town we were in kind of died down around 5-6.
Pros:

The staff was truly kind and made the stay feel much more welcome. The breakfast and coffee was exactly what I needed when waking up to the cold minneapolis days. The room also had a pretty good view of other parts of downtown, and the Skyway access was very convenient.

2026-02-26 via Nuitee
W
Wilson solo_traveller us
4
2026-02-12 via Nuitee
S
Sakeanon couple us
10
Pros:

Cleanness 10/10! Everything was exactly how the pictures looked.

2026-02-09 via Nuitee
J
Joey couple us
10
2026-01-31 via Nuitee
L
Luis couple us
10
2026-01-31 via Nuitee