Novotel Cambridge North

Hotels
•
Novotel
8.6 (6598 reviews)
2, Cambridge Square , Cambridge , gb
+44 1223 867170

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Paying for parking
Swimming pool too cold
Dirty shared toilets
Smart TV malfunction

Categories

Cleanliness
8.43
Several reviews mentioned clean rooms but some noted cleanliness issues with shared bathrooms.
Service
8.9
Frequent mentions of friendly and helpful staff throughout the reviews.
Location
9.14
Conveniently located near transport and amenities, praised in multiple reviews.
Room Quality
8.49
Rooms described as spacious and comfortable, though one review mentioned private toilet issues.
Amenities
8.12
Mixed sentiments regarding the pool and sauna, with some reviews mentioning the pool being too cold.
Value for Money
8.38
Value perceived as acceptable but impacted by parking and breakfast quality concerns.
Food and Beverage
8.63
Breakfast generally praised although some wished for more options.
Overall Experience
8.7
Overall positive stay experiences highlighted, with minor issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:01

Property Description

Luxurious 4-Star Accommodation
Escape to Novotel Cambridge North, a sophisticated 4-star hotel just 6.6 km from the prestigious University of Cambridge. Unwind in style at our modern property which boasts a chic bar, a tempting restaurant, a rejuvenating fitness centre, and indulgent amenities like an indoor pool, sauna, hot tub, and free WiFi.

Multilingual Assistance and Convenient Location
Our dedicated reception staff, fluent in English, French, Hungarian, and Italian, are available around the clock to cater to your every need. Located just a short distance from attractions like Audley End House and The Apex, and only 60 km from London Stansted Airport, Novotel Cambridge North is the perfect choice for discerning travelers.

Book Your Stay Today
Experience the epitome of comfort and convenience at Novotel Cambridge North. Book now to secure your luxurious retreat in the heart of Cambridge.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 6598 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.12
Value for Money: 8.38
Food and Beverage: 8.63
Overall Experience: 8.7
S
Scott • couple • gb
9
2026-08-29 • via Nuitee
M
Michelle • solo_traveller • gb
6
2026-08-29 • via Nuitee
P
paul • solo_traveller • gb
10
2026-08-29 • via Nuitee
R
Rafia • couple • gb
10
Fabulous
Pros:

Everything was great and staff was excellent. Parking at almost doorstep, easily accessible. Nearby food options , quiet area

Cons:

Nothing really

2026-08-29 • via Nuitee
S
Sharron • solo_traveller • gb
3
Poor
Cons:

Small room, Wifi paid for was vwery poor. Broken window latch. Unable to close window and next to busy road junction. Reception asked for and wrote down billing postcode on note pad, which could be aiding fraud alongside other held info! Bathroom not clean enough. Smell in bathroom. Air con flashing but not working. Paid for superior, got slumming it!

2026-08-29 • via Nuitee
D
Doug • family_with_children • gb
10
2026-08-28 • via Nuitee
W
wojciech • solo_traveller • gb
7
Pros:

Nothing really picked it because the price

Cons:

Bathroom door glass no privacy will not come back

2026-08-28 • via Nuitee
C
Christian • family_with_children • sa
6
Pros:

Location, staff, breakfast

Cons:

Cleanliness

2026-08-28 • via Nuitee
T
Toma • couple • gb
10
Pros:

Clean room , comfortable bed , good location

2026-08-28 • via Nuitee
C
Cherbal Mohamed Aimen • family_with_children • gb
8
Nice stay at Novotel!
Pros:

Modern, well located, very clean room with plenty of towels and rituals toiletries, staff at check in was nice Lauren had prepared a lovely decoration for our room and a treat as it was our anniversary, pool was a plus and the highlight for the children, breakfast was nice as well.

Cons:

The opening hours for pool, gym, restaurant are different from online information. We had to go down to reception to order room service as they never answered by message or call, apart from check in, staff were generally dismissive of any concerns we had or gave us the minimum information when we asked a question, parking can get costly as well.

2026-08-28 • via Nuitee
R
Ryan • solo_traveller • gb
10
2026-08-28 • via Nuitee
B
Bryce • couple • gb
10
2026-08-28 • via Nuitee
A
Augustine • extended_group • gb
10
Great hotel and service
Pros:

The rooms were clean

2026-08-27 • via Nuitee
L
Leanne • solo_traveller • gb
1
Pros:

Hotel was clean

Cons:

I didn't like that the bed wasnt made on arrival also no extra pillows also mean problem was that in a family room the bathroom door is completely see threw ive tryd contacting head office regarding this matter with the number reception gave me and email ive no reply and phone line just says mail box full theres was a few others issues witch I did tell the staff about but myself personally I didn't like that all at in a family room very embarrassing and uncomfortable my daughter never stay with us she left stay with a friend at her hotel as she was very uncomfortable

2026-08-27 • via Nuitee
F
Flanagan • family_with_children • gb
9
Restful and enjoyable.
Pros:

Great location, room and staff.

Cons:

Nothing. All good.

2026-08-27 • via Nuitee
V
Vale • solo_traveller • pt
10
2026-08-27 • via Nuitee
O
onur • family_with_children • tr
10
LÜKS, RAHAT, TEMİZ
Pros:

ODALAR ÇOK RAHAT. OTEL YENİ BİNA. OTEL SON DERECE LÜKS

2026-08-27 • via Nuitee
N
Nazish • family_with_children • gb
1
The worst experience I have ever had - please don’t book
Pros:

I liked nothing it was the worst experience of my life. I was charged over £100 more than what it should have been and was told by the hotel manager that there is nothing they can do and I need to take this up with booking.com. I was travelling with my 7 year old and expected to be on the phone for 2 hours trying to resolve this issue. Not a single staff member bothered to intervene and support but instead expected me to call booking.com and resolve this myself so I was unable to go into my room until this was done. It was a nightmare to have to deal with after having driven for 3 hours to check in to not get anywhere until 8.30pm. I had a starving child with me and they knew she repeatedly asked me for dinner yet they didn’t care. They gave me the card of their hotel manager who also didn’t get back to me until 3 days after I checked out but as it was getting late and I had my child with me who was tired and I had already paid for my booking including an additional charge I didn’t really have a choice to look elsewhere. They then were rude to me the entire time I was there and gave me a non-working pass to enter the swimming pool on over 3 occasions. Both me and my daughter were in our swimming gear and had to walk 5/10 mins in our swimwear to the reception each time to get this fixed, I feel like it was done on purpose. The staff are horrible and I’ve had the worst experience and will not recommend this hotel to anyone. I almost never leave reviews unless it’s for a good experience in fact in my entire life I’ve never left a bad review but can not help but warn people.

Cons:

I liked nothing it was the worst experience of my life. I was charged over £100 more than what it should have been and was told by the hotel manager that there is nothing they can do and I need to take this up with booking.com. I was travelling with my 7 year old and expected to be on the phone for 2 hours trying to resolve this issue. Not a single staff member bothered to intervene and support but instead expected me to call booking.com and resolve this myself so I was unable to go into my room until this was done. It was a nightmare to have to deal with after having driven for 3 hours to check in to not get anywhere until 8.30pm. I had a starving child with me and they knew she repeatedly asked me for dinner yet they didn’t care. They gave me the card of their hotel manager who also didn’t get back to me until 3 days after I checked out but as it was getting late and I had my child with me who was tired and I had already paid for my booking including an additional charge I didn’t really have a choice to look elsewhere. They then were rude to me the entire time I was there and gave me a non-working pass to enter the swimming pool on over 3 occasions. Both me and my daughter were in our swimming gear and had to walk 5/10 mins in our swimwear to the reception each time to get this fixed, I feel like it was done on purpose. The staff are horrible and I’ve had the worst experience and will not recommend this hotel to anyone. I almost never leave reviews unless it’s for a good experience in fact in my entire life I’ve never left a bad review but can not help but warn people.

2026-08-27 • via Nuitee
M
makyk • solo_traveller • gb
1
Pros:

Not good

Cons:

Not good

2026-08-27 • via Nuitee
C
Cetina • family_with_children • gb
7
2026-08-27 • via Nuitee