Novotel Cambridge North

Hotels
Novotel
8.6 (5906 reviews)
2, Cambridge Square , Cambridge , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Paying for parking
Swimming pool too cold
Dirty shared toilets
Smart TV malfunction

Categories

Cleanliness
8.43
Several reviews mentioned clean rooms but some noted cleanliness issues with shared bathrooms.
Service
8.9
Frequent mentions of friendly and helpful staff throughout the reviews.
Location
9.14
Conveniently located near transport and amenities, praised in multiple reviews.
Room Quality
8.49
Rooms described as spacious and comfortable, though one review mentioned private toilet issues.
Amenities
8.12
Mixed sentiments regarding the pool and sauna, with some reviews mentioning the pool being too cold.
Value for Money
8.38
Value perceived as acceptable but impacted by parking and breakfast quality concerns.
Food and Beverage
8.63
Breakfast generally praised although some wished for more options.
Overall Experience
8.7
Overall positive stay experiences highlighted, with minor issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:01

Property Description

Luxurious 4-Star Accommodation
Escape to Novotel Cambridge North, a sophisticated 4-star hotel just 6.6 km from the prestigious University of Cambridge. Unwind in style at our modern property which boasts a chic bar, a tempting restaurant, a rejuvenating fitness centre, and indulgent amenities like an indoor pool, sauna, hot tub, and free WiFi.

Multilingual Assistance and Convenient Location
Our dedicated reception staff, fluent in English, French, Hungarian, and Italian, are available around the clock to cater to your every need. Located just a short distance from attractions like Audley End House and The Apex, and only 60 km from London Stansted Airport, Novotel Cambridge North is the perfect choice for discerning travelers.

Book Your Stay Today
Experience the epitome of comfort and convenience at Novotel Cambridge North. Book now to secure your luxurious retreat in the heart of Cambridge.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 12.50 per day.

Location

Guest Reviews

8.6
Based on 5906 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.12
Value for Money: 8.38
Food and Beverage: 8.63
Overall Experience: 8.7
O
Ola couple gb
10
Pros:

Everything especially the customer service from the two ladies at the reception when we came in. I don’t remember there names but please give them the props they deserve for excellent customer service.

2026-03-29 via Nuitee
J
Jan solo_traveller gb
9
2026-03-28 via Nuitee
I
Imama couple gb
10
2026-03-28 via Nuitee
P
Pamela solo_traveller gb
8
2026-03-27 via Nuitee
J
Jemma family_with_children gb
10
Pros:

Modern, comfortable room and good facilities

Cons:

No parking available

2026-03-27 via Nuitee
A
Ahmed couple gb
10
2026-03-27 via Nuitee
E
Emma couple gb
10
Perfect
Pros:

The location was excellent plus a car park was an added bonus. The room was perfect and very comfortable had an excellent sleep and the staff were extremely friendly too definitely recommend

Cons:

Na

2026-03-26 via Nuitee
D
Danjela solo_traveller gb
4
disappointed, they are not welcoming to children
Pros:

It was nice

Cons:

•The toilets on the ground floor enter entrance, Why is there a need to keep the disabled - baby changing toilet locked ? The last thing i want to do is have to ask for it to be unlock it, this is something so basic which is a big inconvenience and unacceptable
•I had made a request for a baby cot and extra table for medical equipment for my disabled toddler to be placed in the room, it had been accepted even the staff accepted my request and responded that its was fine (before we arrived ) when we got there no cot or extra table was in the room so we had to ask and wait.
•They could of added one more towel for the child like the child is also a guest in the booking something i didn’t think I have to mention does the child not need to be washed like we wash ourself too. Are children ignored so much that they are not considered a guest not baby changing, cot, or towel ? Is under 5 not welcomed here? Why are the staff so attentive and so ignorant to basic details?????

2026-03-26 via Nuitee
A
Assala couple gb
8
2026-03-26 via Nuitee
C
Catherine family_with_children gb
8
2026-03-26 via Nuitee
M
Milton family_with_children gb
10
2026-03-25 via Nuitee
K
Kira couple gb
9
Pros:

Beautiful hotel with friendly staff.

Cons:

Breakfast could have been better, the scrambled eggs didn’t taste like they were made from fresh eggs.

2026-03-25 via Nuitee
G
Gina extended_group gb
7
2026-03-25 via Nuitee
F
Frances solo_traveller gb
9
Would readily recommend this hotel to friends and would return in the future without hesitation.
Pros:

Felt safe as a solo female both in room and pool facility.
Charlotte (reception) both thoughtful and thorough in her customer care.
Lewis (bar) welcoming and helpful when I ordered oat milk coffee after swimming.
Breakfast choices were varied and nicely presented.

Cons:

Juice machine needs to be monitored as didn’t seem to be functioning at breakfast.

2026-03-24 via Nuitee
V
Victoria family_with_children gb
10
Pros:

The location is convenient for me and is next to the station. The hotel is comfortable and the buffet breakfast is good.

Cons:

The room could do with more lighting.

2026-03-24 via Nuitee
N
Nicu couple gb
10
2026-03-24 via Nuitee
S
Sara family_with_children gb
8
Great stay overall, but breakfast could be improved
Pros:

We recently had another lovely stay at Novotel Cambridge North and once again it did not disappoint. A special thank you to Genni, who remembered us from our previous visit — such a thoughtful touch that really made us feel welcome. She was fantastic with the kids, always making them smile and feel comfortable, which means so much as a family.
Overall, another great stay at the hotel. The only slight downside this time was the breakfast — it felt a bit different from what we’re used to, with fewer options available. Our children usually really look forward to breakfast as part of the experience, so we would love to see a wider variety available again in the future.
We also hope the jacuzzi will be working on our next visit, as it’s something we were really looking forward to.
Thank you again to the team for a wonderful stay — we look forward to coming back!

Cons:

Breakfast was not great this time and the variety was lacking. It’s normally very good, so this was a bit disappointing. We would love to see more options available again in the future.

2026-03-23 via Nuitee
D
Domenick solo_traveller gb
7
Pleasant
Pros:

Food was very good

Cons:

Waiting and bar staff really require some training. The bartender was extremely unfriendly and quite rude, rolling his eyes when asked for a glass. On the first night the waiting staff advised me of a delay with food even though the restaurant was not too busy. I accepted the delay but was advised there was a kebab van outside if I didnt want to wait. They eventually took my order and then I did not see a waiter for an hour...they essentially forgot to put the order through. I must give credit to Andy the team manager who handled the situation very well indeed. I think the hotel is fairly new and has a huge amount of potential. Rooms were really nice and the food was very good. Thanks to Andy again for how he handled the car crash of a meal.

2026-03-23 via Nuitee
J
Jeffrey solo_traveller gb
10
Friendly staff, great facilities, and a handy 5‑minute train link.
Pros:

I had a fantastic experience! The staff were exceptionally friendly, always willing to help and creating a warm, welcoming environment from the moment I arrived. The facilities were top‑notch—clean, modern, and clearly well maintained.
Another big highlight was the central location, with a super convenient 5‑minute train link that made getting around quick and easy. Whether you’re visiting for business or leisure, this place makes travel effortless.

Cons:

Nothing major—just clearer on/off instructions for the sauna timer switch. The red light means the sauna is off; press the red button to start the timer, and the green/yellow light indicates it’s on

2026-03-23 via Nuitee
M
Matthew couple gb
8
2026-03-23 via Nuitee