Best Western Plus Soaho Douala Airport

Hotels
•
Best Western Plus
7.8 (401 reviews)
Tunel Airport , Douala , cm

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Convenient location
Cons:
Cleanliness and maintenance issues
Limited food options
High price for the perceived value

Categories

Cleanliness
7.26
Several mentions of cleanliness issues, including problems with plumbing and old towels.
Service
8.73
Generally polite staff and availability noted positively.
Location
8.77
Proximity to the airport is a consistent advantage.
Room Quality
7.72
Rooms are spacious but issues with hot water were reported.
Amenities
7.25
Limited restaurant options and a closed gym impacted the experience.
Value for Money
6.71
Perceived high prices for mediocre service and amenities.
Food and Beverage
7.76
Mixed feelings about food quality, with some positives about dinner and breakfast options.
Overall Experience
8.23
Overall experience was satisfactory, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 03:04

Property Description

Luxurious Amenities and Facilities
Featuring an outdoor swimming pool, fitness centre, and beautiful garden, our hotel offers a relaxing retreat for guests.

Delicious Dining Options
Indulge in culinary delights at our on-site restaurant and unwind with a refreshing drink at the bar.

Convenience at Your Fingertips
Enjoy complimentary shuttle service, free WiFi, and attentive room service during your stay with us.

Experience comfort and convenience at Best Western Plus Soaho Douala Airport - book your stay now for a memorable trip!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 401 reviews
Cleanliness: 7.26
Service: 8.73
Location: 8.77
Room Quality: 7.72
Amenities: 7.25
Value for Money: 6.71
Food and Beverage: 7.76
Overall Experience: 8.23
E
Ewokolo • family_with_children • ng
6
2026-01-06 • via Nuitee
A
Aurelie • couple • fr
8
Superbe
Pros:

Tout

Cons:

Le prix

2026-01-06 • via Nuitee
G
GEORGES MAGLOIRE EMMANUEL • solo_traveller • cm
8
2026-01-04 • via Nuitee
N
Ndindjock • family_with_children • cm
5
Needs good management
Pros:

Ir was spacious

Cons:

It is not being cared for though it has a lot of potential. Staff is nice but not trained. Beds are too too soft. Phone in the room does not work. Elevator needs to be recalibratef as it is so slow you get scared you can get stuck inside

2025-12-29 • via Nuitee
R
Rigollet Alain • family_with_children • sa
9
Bel hôtel à proximité de l' aéroport
Pros:

Le personnel est très accueillant et aimable.
Le restaurant est très bien.
La chambre est spacieuse et propre. La navette pour l' aéroport.

Cons:

Pas de salle de sport.
La piscine n'est pas faite pour les adultes.

2025-12-29 • via Nuitee
J
jacques • couple • ca
4
Trop mauvais expérience
Pros:

Aucun

Cons:

Le service

2025-12-26 • via Nuitee
D
Danielle • couple • fr
8
Agréable
Pros:

La propreté
La beauté des chambres et du lit

Cons:

L’ascenseur et l’aspect extérieur (les couloirs, l’ascenseur …)
Le temps d’attente qui était trop long pour une assistance ou une demande

2025-12-16 • via Nuitee
M
Michou • solo_traveller • us
1
Really bad
Pros:

Shower drain was clogged, I need partial money back cause it was not taken care

2025-12-16 • via Nuitee
H
Hamadou • solo_traveller • cm
5
2025-12-15 • via Nuitee
S
SYLVAIN • couple • cm
7
Bien
Pros:

L’emplacement

Cons:

Défaut de réactivité lors de réclamation

2025-12-15 • via Nuitee
E
Eboule • family_with_children • it
7
2025-12-11 • via Nuitee
A
Adeline • couple • ch
10
2025-12-10 • via Nuitee
M
Maurice • solo_traveller • fr
8
Alliance ,confort et beau cadre
Pros:

Le calme , la proximité avec l’aéroport

2025-12-03 • via Nuitee
E
EMANE ZEH • solo_traveller • cm
9
Agréable
Pros:

Très calme, propre

Cons:

Quelques problèmes de plomberie

2025-11-24 • via Nuitee
M
Mebah • extended_group • cm
8
Pros:

Proximity to the airport

2025-11-23 • via Nuitee
L
Lilei • extended_group • cn
7
2025-11-20 • via Nuitee
T
Toluwaloju • solo_traveller • ng
8
Pros:

The breakfast was decent and the staff seemed polite generally

Cons:

The resturant menu was poor (really limited in options), had to keep ordering food outsidde the hotel

2025-10-13 • via Nuitee
S
SYLVAIN • couple • cm
7
2025-10-08 • via Nuitee
Y
Yacouba • solo_traveller • cm
6
sympas
Pros:

le lit, le calme

Cons:

la luminosite dans les toillettes etaient faible

2025-10-03 • via Nuitee
K
Keane • family_with_children • ie
6
Mouldy Bread
Pros:

Staff and room were great.

Cons:

Was served mouldy bread twice in one sitting.

Bread should not be kept out for that long and their quality should be checked everyday.

2025-10-02 • via Nuitee