Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Hotels
•
Karisma Hotels & Resorts
8.2 (1007 reviews)
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-6890600

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Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Garden
Sauna
Concierge service
Wheelchair accessible
Evening entertainment
See all facilities

Review Highlights

Pros:
Kid-friendly activities
Helpful staff
Cons:
High prices for extras
Food quality could be better

Categories

Cleanliness
8.03
Generally clean rooms, but some concerns raised about common area cleanliness.
Service
8.5
Staff was exceptionally friendly and helpful, contributing positively to the experience.
Location
8.54
Great location with easy access to amenities, though transportation can be slow.
Room Quality
7.99
Rooms were well-equipped and comfortable; generally a standard quality for this hotel tier.
Amenities
8.52
Excellent amenities, particularly the water park, contributing to family enjoyment.
Value for Money
7.98
Pricing for certain items, like the gift shop, was deemed excessive.
Food and Beverage
7.53
Food could be improved; standard resort food is mentioned as lacking in quality.
Overall Experience
8.5
Overall experience was positive, with many families expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Experience the ultimate beachside retreat at Nickelodeon Hotels & Resorts Riviera Maya, where luxury meets fun for the entire family.

Indulgent Spa Escape
Relax and rejuvenate at our full-service spa, offering a variety of massages, body treatments, and facials designed to pamper you in paradise.

Culinary Delights
Savor world-class dining at one of our six restaurants or enjoy 24-hour room service from the comfort of your lavish accommodations. Enhance your evenings at our three bars and swim-up lounges.

Endless Entertainment
Dive into adventure at our complimentary water park, unwind by the outdoor pool, or stay active at the 24-hour health club. With activities for all ages, every moment is an opportunity for fun and relaxation.

Don’t miss out on this extraordinary all-inclusive escape—book your stay today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

  • Sustainability Certifications

    EarthCheck

See all policies

Location

Guest Reviews

8.2
Based on 1007 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8.5
F
Francisco • solo_traveller • us
8
Great overall trip, pricey no beach access and sewage smells near the rooms.
Pros:

The vacation overall was great. The resort and location are great. The staff are completely top notch and friendly. The orange carpet show was the highlight of our stay. Our son throughly enjoyed his spring break.

Cons:

The price felt like it was too much for the stay. I paid 5300 for 2 adults 1 child for a 4 night stay. I was talking to a representative for the resort while I was waiting for my shuttle and she informed me that I did pay on the higher end for the room. She informed me with a chuckle which felt a bit condescending. Was upset that i wasn't able to get into the beach water at the resort and had to find accommodations just to go to the beach. The rooms location in the early morning smells like bathroom waste and it seems like an ongoing issue for them.

2026-04-18 • via Nuitee
D
DeJae • family_with_children • us
10
2026-04-18 • via Nuitee
G
Gerald Josue • family_with_children • ni
7
2026-04-17 • via Nuitee
H
hernando • family_with_children • us
10
Great experience
Pros:

Everything .
I would like you to congratulate the driver FELIX.. he Makes the ride great when he sing a meles a mini show about sponge bob along with thw music

Cons:

Some waitresses were not too friendly

2026-04-15 • via Nuitee
L
Lorena Debora • family_with_children • ar
8
Mi hijo festejó su cumpleaños y fue maravilloso
Pros:

Si es linda

Cons:

Faltan espacios verdes no tiene playa y lo que tiene no es limpia

2026-04-15 • via Nuitee
M
Manoela • family_with_children • br
7
For the price and experiences proposed facilities could be a lot better
Pros:

Staff, acqua park, rooms

Cons:

Need a bus to move through the property was a very low point, restaurants apart from breakfast also not great for the value

2026-04-14 • via Nuitee
E
Emanuela • family_with_children • gb
10
2026-04-13 • via Nuitee
R
RB • family_with_children • mx
10
Pros:

Parques acuaticos

Cons:

Precios de personajes

2026-04-11 • via Nuitee
G
gil • family_with_children • ve
10
Pros:

Todo. Nuestra estadía fue maravillosa. Los niños lo amaron

2026-04-10 • via Nuitee
C
Carolina • family_with_children • co
10
Perfecto para familias
Pros:

Perfecto para familias y no requieres ir a ningún lado.

Cons:

Falta proceso de reciclaje

2026-04-08 • via Nuitee
Y
Yenith • family_with_children • co
10
Espectacular
Pros:

Todo

Cons:

Nada

2026-04-05 • via Nuitee
J
Jorge • solo_traveller • mx
9
Pros:

Todo estuvo muy bien, las instalaciones muy limpias

Cons:

Los precios, demasiado caro

2026-04-04 • via Nuitee
A
Ana • family_with_children • hn
9
2026-04-02 • via Nuitee
L
Laura Sofia • family_with_children • co
9
Todo como de ensueño y revives tu niño interior
Pros:

Me gustó mucho todo , fue espectacular, el trato de los que trabajan allí, las comidas riquísimas ,las instalaciones dignas de un hotel todo igualito a las fotos , lo único que no me gustó es que es extremadamente caro los artículos de la tienda , y las conferencias que ofrecen que según ellos para ser socios del hotel y uno se siente como obligado , como si fuera una obligación comprar la membresía

2026-04-01 • via Nuitee
D
Darlene • family_with_children • ca
9
Memories that last forever.
Pros:

Our grandkids loved it. Kept them busy all day and night. Splash pool attached to balcony was great. Restaurants were kid and adult friendly. But most of all, the staff was wonderful.

Cons:

The steps on the shuttle. Not easy for tricky knees and backs.

2026-03-31 • via Nuitee
E
Evelyn Maria • family_with_children • sv
8
Pros:

Instalaciones, parques

Cons:

La comida

2026-03-31 • via Nuitee
A
Alejandra Ivette • solo_traveller • us
9
Divertida
Pros:

Nos gustó mucho el lugar, nos divertimos mucho
Cada día algo diferente por hacer

Cons:

La insistencia del concierge sobre la plática del tiempo compartido y que no hacían relleno del minibar todos los días, tuvimos que hablar a recepción

2026-03-31 • via Nuitee
I
Imelda • family_with_children • us
5
Based on our experience from other hotels in the area we expected better service for the price we paid. Once we arrived
Pros:

Very nice & spacious rooms, I especially appreciated the 2 full restrooms in each room.

Cons:

We didn’t like the distance between the buildings since they were all separated. We had to take transportation to get to the theater and other restaurants.

2026-03-30 • via Nuitee
L
Ligia • family_with_children • mx
8
2026-03-29 • via Nuitee
C
CINDY • family_with_children • co
8
Pros:

Aqua nick

Cons:

La atencion

2026-03-27 • via Nuitee