Hotel Alpina

Hotels
9 (1465 reviews)
Englischer Viertel 5 , Zermatt , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and cozy rooms
Cons:
Noise from neighboring rooms
Minor maintenance issues
Pricey for room size

Categories

Cleanliness
8.23
Several reviews mentioned cleanliness positively, but some expressed concerns about odors and noise.
Service
9.7
Guests frequently praised the attentive and helpful staff.
Location
10
Multiple reviews highlighted the excellent and convenient location of the hotel.
Room Quality
8.74
Rooms were described as cozy but small, with issues like thin walls affecting comfort.
Amenities
7.69
Some amenities were considered basic, with a few missing items like a kettle.
Value for Money
8.72
Some reviews indicated it was pricey for the room size, but generally viewed as acceptable for short stays.
Food and Beverage
9.18
Breakfast options were positively reviewed, contributing to a good dining experience.
Overall Experience
9.73
Overall sentiment is positive with enjoyable stays despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:56

Property Description

Charming Alpine Retreat
Historic Charm: Dating back to 1903, our hotel exudes traditional charm and offers a serene escape in the heart of Zermatt. Experience a piece of history during your stay.

Cozy Accommodations: Each room at ALPINA budget rooms is tastefully decorated in a classic Alpine style, complete with modern amenities like a safe, cable TV, and complimentary Wi-Fi. Relax in comfort and style after a day of exploring.

Convenient Location: Situated just a 2-minute walk from the main street and 500 meters from the Gornergratbahn Railway Station, our hotel provides easy access to the best of Zermatt. Explore the town's attractions with ease during your stay at ALPINA budget rooms.

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that construction work is going on nearby and some rooms may be affected by noise.

When traveling with pets, please note that an extra charge of CHF 25 per dog, per day applies.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 1465 reviews
Cleanliness: 8.23
Service: 9.7
Location: 10
Room Quality: 8.74
Amenities: 7.69
Value for Money: 8.72
Food and Beverage: 9.18
Overall Experience: 9.73
Y
Yuta • solo_traveller • jp
8
2026-05-08 • via Nuitee
Жанар • couple • kz
5
Pros:

Месторасположение

Cons:

Очень маленький, потолки низкие, очень тусклое освещение, нет фена и чайника

2026-05-05 • via Nuitee
K
Katriina • solo_traveller • fi
8
2026-05-05 • via Nuitee
O
Owen • solo_traveller • gb
5
Pros:

Great location and cheap relative to Zermatt

Cons:

Some mould in the bathroom, possibly just a mould stains though. Shower head holder was broken and shower head leaked around the connection

2026-05-03 • via Nuitee
A
Alexandra • couple • au
9
Loved it
2026-04-27 • via Nuitee
난나3358 • solo_traveller • kr
1
내 생애 다시 가고 싶지 않은 호텔
Pros:

일출, 일몰을 볼수 있는 키르히 다리에서 가깝다.

Cons:

좋았던 점 빼고는 최악!!.
체르마트역에서 도보로 5분이상 걸립니다.
주변 호텔 중 시설이 제일 노후화 되었고, 26인치 이상 캐리어를 든 여행객을 전혀 배려하지 않은 계단과 좁은 엘리베이터는 분노를 느끼게 합니다. 여닫을때마다 끼이끼익 소음을 유발하는 옷장은 소름이 돋고요. 옆 호텔에서 먹게 되어 있는 조식은 신선함은 1도 없고, 커피는 원두가 타서 유럽의 것이라고 생각되지 않습니다.

냉장고가 없는 객실.
헤이드라이어도 지정된것만 써라.
욕조 밖은 배수가 안되서 욕조 커튼을 욕조 안으로 넣으라는 경고문(?) 정말 충격과 공포였습니다.
직원조차 없어서 Hotel Tannenhof 호텔에서 체크인을 하는 상황.9시 이후로 호텔에 들어올때는 비밀번호를 눌러야하고, Hotel Tannenhof의 조식 부페는 식은 빵에 최악!
마지막날에 배드버그에 물려 고생해서 다시는 가고 싶지 않은 곳입니다.

2026-04-26 • via Nuitee
S
Stefania Maria • solo_traveller • py
6
Pros:

-posizione

Cons:

- Diversi capelli lunghi trovati appena entrato nella mini-camera
- reception all'hotel accanto
-asciugacapelli da chiedere all'hotel accanto
-prezzo esorbitante per un hotel 2*

2026-04-18 • via Nuitee
S
Selina • family_with_children • ch
10
Pros:

Top Lage und ruhig in der Nacht mit tollen Betten.

Cons:

-

2026-04-13 • via Nuitee
M
Monika • couple • ch
8
2026-04-13 • via Nuitee
Y
Yolanda • solo_traveller • ch
6
Guter Standort, Mobiliar viel zu alt..das Hotel benötigt eine Renovierung..
Pros:

Standort

Cons:

Habe nicht das Zimmer bekommen welches ich gebucht habe

2026-04-12 • via Nuitee
• solo_traveller • ch
5
2026-04-12 • via Nuitee
P
Puifai • couple • us
10
Pros:

Great location. The room is nice. The staff is great. Boot warmers and ski storage.

2026-04-07 • via Nuitee
L
LY LAM • extended_group • lu
3
Pros:

close to the center

Cons:

We hear the conversation of the neighbors. sound isolation of the wall is not good. We had a bad luck that our neighbors spent whole night talking quite loudly and we could hear . We couldn’t sleep well .

2026-04-06 • via Nuitee
N
Nahuel • solo_traveller • ar
10
2026-04-04 • via Nuitee
J
jim • couple • gb
3
2026-04-04 • via Nuitee
P
PhilipChin • solo_traveller • my
8
Pros:

I like the balcony view instead of everything.

Cons:

Soundproof need to be improve. You can literally hearing the housekeeper make alot of noise, or you can hear sound smashing sound came out of nowhere. The smashing sound no only one time, is multiple time. From around 7 till 11 in the morning.

2026-03-28 • via Nuitee
B
Beatrice • family_with_children • ch
6
Der Aufenthalt war angenehm.
Pros:

Die Lage und der Preis ist super. Würde die Unterkunft für ein paar Tage wieder buchen.

Cons:

Im Bad hat der Abfluss extrem gestunken. Geputzt war auch nicht ganz sauber😏

2026-03-27 • via Nuitee
M
Melissa • solo_traveller • nl
4
Pros:

Omgeving

Cons:

Klein
Bed en beddengoed viel tegen

2026-03-26 • via Nuitee
E
Elina • family_with_children • fi
9
Tunnelmallinen ja käytännöllinen
Pros:

Erinomainen sijainti vanhassa keskustassa. Bussipysäkki lähellä. Hyvä ja kätevä säilytys suksille ja monoille.

2026-03-23 • via Nuitee
C
caroline • solo_traveller • ch
10
Pros:

Authentique

2026-03-22 • via Nuitee