Hotel Santa María Mérida

Hotels
8.3 (4816 reviews)
Calle 55 No 493 x 56 y 58 Col Centro , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality variations

Categories

Cleanliness
7.55
Feedback indicated issues with cleanliness in some rooms.
Service
9.05
Multiple reviews noted the staff was friendly and helpful.
Location
9.05
Proximity to the city center was frequently praised.
Room Quality
7.55
Rooms received mixed feedback regarding comfort and upkeep.
Amenities
8.05
Amenities were generally adequate, though some found them lacking.
Value for Money
8.05
Many felt that while there were issues, the price was reasonable.
Food and Beverage
8.55
Food options were not explicitly mentioned, defaulting to standard quality.
Overall Experience
8.55
General sentiment leaned towards a positive experience despite some downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:47

Property Description

Historic Colonial-Style Hotel in Mérida:
Experience the charm of Mérida at Hotel Santa María, located in the heart of the historic centre just a short stroll from the Cathedral.

Tranquil Gardens and Relaxing Pool:
Surrounded by lush gardens, our hotel offers a serene escape with an inviting outdoor pool where you can unwind and soak up the sun.

Convenient Amenities and Services:
Enjoy comfortable rooms with modern conveniences such as air conditioning, cable TV, and free Wi-Fi. Take advantage of our 24-hour reception, currency exchange, and car rental services for a hassle-free stay.

Book your stay at Hotel Santa María Mérida now for a delightful blend of history, relaxation, and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MID

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

Location

Guest Reviews

8.3
Based on 4816 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
A
Amandeep • solo_traveller • us
5
Pros:

Like fancy motel . Good for the price. Beds were short.

Cons:

No hand soap, thin walls. No privacy

2026-05-02 • via Nuitee
L
Lea • couple • de
8
Pros:

Super Preis-Leistung, geräumige Zimmer

Cons:

Leider Stromausfall bei der Ankunft, daher sehr heiss. Wurde dann aber innerhalb weniger Stunden behoben

2026-05-02 • via Nuitee
B
bianchi • solo_traveller • it
9
Pros:

Tutto. Personale. Camere. Punto.

2026-05-01 • via Nuitee
I
Inmaculada • extended_group • es
10
Precioso hotel con fantástica ubicación
Pros:

El hotel es muy bonito, el personal amable y la ubicación inmejorable. Está muy cerca del centro, y casi de cualquier zona interesante de Mérida. Se puede ir andando a todos sitios (solo usamos el auto para el Gran Museo del Mundo Maya). La piscina es muy bonita aunque incómoda porque no tiene sitio para tumbonas o para tomar el sol. Hay un parking del hotel justo al lado. La relación calidad-precio es inmejorable. Gracias a Verónica por solucionar el problema de ruidos

Cons:

Solo me faltaría una zona cerca de la piscina para poder estar un rato al salir del agua. Las limpiadoras hacían mucho ruido a la hora del descanso tras la comida, pero se solucionó gracias al personal de Conserjería.

2026-05-01 • via Nuitee
P
Pedro • solo_traveller • mx
9
2026-05-01 • via Nuitee
T
Theun Erik • couple • nl
7
Voor ons doel was 1 nacht prima geweest
Pros:

Locatie en vriendelijk personeel

Cons:

Airco en ventilator veel lawaai, zwembad wel erg klein. Niet bij zwembad kunnen zitten

2026-05-01 • via Nuitee
E
enrique • solo_traveller • es
6
2026-05-01 • via Nuitee
M
Marie • couple • fr
8
Très bien
Pros:

L’emplacement, la propreté et l’accueil

Cons:

Aucune isolation phonique

2026-05-01 • via Nuitee
U
Urs • solo_traveller • ch
10
2026-05-01 • via Nuitee
M
Marthanifhla • solo_traveller • gb
8
Pros:

Really enjoyed our stay here. The staff were friendly and helpful. We enjoyed having a spacious room with air conditioning. The pool was the perfect place to cool down after exploring Mèrida in the intense heat! Walking distance to plenty of good restaurants, cafès and shops as well as the main square.

Cons:

The door screeched really loudly every time we opened/closed it.

2026-04-30 • via Nuitee
S
sierra • solo_traveller • mx
10
2026-04-29 • via Nuitee
L
laura • solo_traveller • mx
9
Pros:

La atención en recepción y la ayuda en dudas o recomendación de lugares de visitas.

Cons:

La limpieza en las sábanas de la habitación.

2026-04-28 • via Nuitee
E
Ekflodia • solo_traveller • al
8
Pros:

The hotel premises are beautiful and it is very well located. Generally it was confortable and perfect for a fee days to visit the center of Merida. It has several parkings if you have a car to visit other attractions around Merida.

Cons:

The room did not have a small fridge for water and in one of the beds the sheets were not clean/changed. From our rooms with windows giving on the patio, you could hear the noise from the corridor and other visitors passing by, as well as the air conditioner leaking outside.

2026-04-28 • via Nuitee
A
Aleksandra • family_with_children • pl
8
Pros:

Pokoje bardzo podstawowe, ale jednak przestronne. Tym, co czyni to miejsce wyjątkowym jest patio i basen -wszystko super urządzone, tak, że chce się tam spędzać czas! Stały dostęp do wody pitnej i przemiły personel. Naprawdę - to miejsce skradło moje serce!

Cons:

Pokoje na parterze były dosyć ciemne, ale za to ciche. Proste wyposażenie, pokoje raczej do spania niż spędzania w nich czasu.

2026-04-27 • via Nuitee
F
Flo • solo_traveller • fr
9
Pros:

Très bon rapport qualité prix pour cet hôtel simple mais sympathique avec un emplacement très central.

Parfait pour les familles

Cons:

Rien

2026-04-27 • via Nuitee
G
Gauthier • solo_traveller • fr
10
2026-04-26 • via Nuitee
M
MARIA FERNANDA • family_with_children • fr
9
Viaje de descanso
Pros:

El hotel era limpio y muy lindo, la piscina era también muy agradable

Cons:

Llegamos a las 8 pm y nos dieron la habitación más lejana, 4to piso sin ascensor y nosotros con una bebé de 19 meses fue muy incomodo subir y bajar las escaleras cada vez. Me ofrecieron cambiar de habitación al día siguiente pero no nos cambiaron

2026-04-26 • via Nuitee
S
Salvador • family_with_children • us
10
Great location, room service excellent, as well as building maintenence
Pros:

Parking staff 100 % satisfaction...

Cons:

Excellent front desk service..

2026-04-25 • via Nuitee
M
Maria Fernanda • solo_traveller • us
8
2026-04-25 • via Nuitee
A
Anna-Sophie • solo_traveller • de
10
Pros:

Perfekte Lage, direkt im der Innenstadt! Mega schönes Hotel und sehr freundliches Personal. Beim nächsten Mal gerne wieder!

2026-04-25 • via Nuitee