Hotel Santa María Mérida

Hotels
8.3 (4663 reviews)
Calle 55 No 493 x 56 y 58 Col Centro , Mérida , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality variations

Categories

Cleanliness
7.55
Feedback indicated issues with cleanliness in some rooms.
Service
9.05
Multiple reviews noted the staff was friendly and helpful.
Location
9.05
Proximity to the city center was frequently praised.
Room Quality
7.55
Rooms received mixed feedback regarding comfort and upkeep.
Amenities
8.05
Amenities were generally adequate, though some found them lacking.
Value for Money
8.05
Many felt that while there were issues, the price was reasonable.
Food and Beverage
8.55
Food options were not explicitly mentioned, defaulting to standard quality.
Overall Experience
8.55
General sentiment leaned towards a positive experience despite some downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:47

Property Description

Historic Colonial-Style Hotel in Mérida:
Experience the charm of Mérida at Hotel Santa María, located in the heart of the historic centre just a short stroll from the Cathedral.

Tranquil Gardens and Relaxing Pool:
Surrounded by lush gardens, our hotel offers a serene escape with an inviting outdoor pool where you can unwind and soak up the sun.

Convenient Amenities and Services:
Enjoy comfortable rooms with modern conveniences such as air conditioning, cable TV, and free Wi-Fi. Take advantage of our 24-hour reception, currency exchange, and car rental services for a hassle-free stay.

Book your stay at Hotel Santa María Mérida now for a delightful blend of history, relaxation, and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MID

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

Location

Guest Reviews

8.3
Based on 4663 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
A
Andreas solo_traveller de
9
2026-03-21 via Nuitee
J
Jojou family_with_children br
9
Melhor localização!
Pros:

A localização desse hotel é incrível, os quartos são espaçosos e voltaria a ficar nele em outras oportunidades.

Cons:

Localização excelente, com estacionamento e quarto espaçoso.

2026-03-21 via Nuitee
C
Catherine couple be
10
Super
Pros:

Le patio est magnifique, les chambre sont simples mais fonctionnelles. Le très gros plus est la disponibilité, le professionnalisme et la grande gentillesse du personnel!!!
Très bon emplacement à 5 min de la grand place tout en étant au calme. Très bonne literie.

Cons:

Rien

2026-03-21 via Nuitee
D
Daniela family_with_children ar
10
Pros:

La ubicación y la amabilidad del personal

Cons:

Nada. Todo muy bien

2026-03-21 via Nuitee
S
Sylvie family_with_children fr
9
Pros:

l'allure de l'hotel, les chambres comfortables, l'accueil

Cons:

la piscine est jolie mais petite et au milieu du lobby, pas évident de se baigner au milieu des gens qui arrivent. Mais c'est un point difficile à modifier ;)

2026-03-21 via Nuitee
B
Barrett couple us
10
Very pretty lobby, clean room and location near to restaurants, parks buses.
Pros:

loved king size bed, air conditioning, location

Cons:

We were give 2 tiny bottles of shampoo but they didn't lather at all. Good thing we brought our own.

2026-03-20 via Nuitee
M
Mario solo_traveller ch
9
2026-03-19 via Nuitee
J
Joanne couple ca
9
2026-03-19 via Nuitee
S
Suzanne family_with_children ca
5
Petite Chambre pour dormir seulement .
Pros:

Bien situer au centre
Le lobby agréable plutôt que la chambre .

Cons:

Chambre beaucoup trop petite ,porte qui ne ferme pas bien ,pas de pression suffisante pour la toilette .
Manque d’air pas assez aéré. Pas de wifi dans la chambre.

2026-03-19 via Nuitee
K
Karla family_with_children mx
10
Pros:

La atención del personal

Cons:

Es un poco complicado el estacionamiento. Pero te resuelven

2026-03-19 via Nuitee
P
Polly family_with_children ie
8
2026-03-19 via Nuitee
A
Amy family_with_children us
10
Pros:

Perfect location to walk everywhere in Merida centro. Spotless rooms in a traditional colonial setting.
I am particularly pleased with the service. Isias (spelling?) was so accommodating when I asked to change my non-refundable reservation to a different night. He even kept the discounted price.
I stay at this hotel each time I'm in Merida.
Gracias

Cons:

Nothing

2026-03-18 via Nuitee
F
Fatima Beatriz family_with_children mx
10
placentera
Pros:

Tiene una excelente ubicación, muy cerca del centro puedes llegar caminado, esta muy bonito y acogedor, super limpio todos los días hacían limpieza en la habitación. y el personal muy amable.

2026-03-18 via Nuitee
D
Daniel couple at
8
Pros:

Great value for money

2026-03-18 via Nuitee
S
Samas family_with_children mx
10
Lindo hotel cerca del centro
Pros:

Tiene muy buena ubicación, tiene estacionamiento aunque está limitado, el servicio y atención del personal siempre excelente. El lugar es bonito y las habitaciones están bien. Quizás le faltó algo de espacio a nuestra habitación pero en general bien y con las amenidades necesarias. El costo se me hace bueno.

Cons:

La verdad todo bien, ya me he hospedad anteriormente en este hotel y me había gustado.

2026-03-18 via Nuitee
M
Maryse couple gb
9
A very good choice for visiting Mérida
2026-03-18 via Nuitee
F
Francesca family_with_children it
8
2026-03-18 via Nuitee
A
Alejandro family_with_children mx
9
2026-03-17 via Nuitee
Y
yolande family_with_children fr
8
Séjour famille avec 3enfants
Pros:

Le patio intérieur

Cons:

Piscine petite

2026-03-17 via Nuitee
V
Verónica family_with_children mx
8
2026-03-17 via Nuitee