Hotel Olá Chapultepec

Hotels
8.7 (1491 reviews)
Av. Chapultepec Nte. 20A Ladrón de Guevara, Americana 44600 Guadalajara, Jal. Mexico , Guadalajara , mx

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Comfortable rooms
Cons:
Dirty surroundings
Lack of amenities
Inadequate lighting

Categories

Cleanliness
8.26
There were mentions of the surroundings being dirty and a lack of proper cleaning in some areas.
Service
9.23
Multiple reviews highlighted the warmth and helpfulness of the staff.
Location
9.27
The location is frequently praised for being perfect for various activities.
Room Quality
8.22
Rooms were noted to be comfortable but lacked proper lighting.
Amenities
8.25
Basic amenities are available, yet some guests requested more options.
Value for Money
8.71
General sentiment indicates it meets expectations but could improve in certain areas.
Food and Beverage
8.76
Guests expressed the desire for more food options, indicating room for improvement.
Overall Experience
8.93
Overall satisfaction was high, with multiple positive personal experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:32

Property Description

Convenient Location
Nestled in the heart of Guadalajara, Hotel Olá Chapultepec offers easy access to popular attractions like Expiatorio Temple and Cabanas Cultural Institute.

Comfortable Accommodations
Indulge in a relaxing stay in our air-conditioned rooms equipped with free WiFi and modern amenities, ensuring a comfortable experience for our guests.

Exceptional Services
Enjoy top-notch services such as room service, a 24-hour front desk, and tour arrangements, providing convenience and assistance throughout your stay.

For an unforgettable stay in Guadalajara, book your room at Hotel Olá Chapultepec now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 1491 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.93
M
Maria guadalupe solo_traveller mx
10
Pros:

Todo esta super limpio muy buena ubicación y muy buena atención lo recomendado sin duda alguna

2026-07-18 via Nuitee
M
Marquez couple us
10
2026-07-16 via Nuitee
N
Natalia solo_traveller mx
10
Pros:

Excelente ubicación y muy bien el hotel

2026-07-16 via Nuitee
L
Lorelei (Lori) solo_traveller us
9
A comfortable, fun, affordable place to stay in the middle of Chipultepec without a car!a ca
Pros:

The staff was very welcoming and always helpful. Once they had the 2 addresses I needed to go everyday to provide volunteer therapy to abandoned & orphaned disabled children, they remembered it every day to call me a taxi. Loved that there was always someone there to help if I had a question or needed walking directions. I picked the hotel because I'd noticed it other years I stayed on Avenida Chipultepec & loved it's outer colorful retro look. Also due to it being right on Chipultepec. Everything is within minutes of walking. Lots of great restaurants & street tacos all at reasonable prices. No need for a taxi or Uber. Their regular price would've been a little too much for me, but with Booking.com I was able to get a good discount so I could afford it instead of staying in a less private hostel. Only thing I wished they had was a mini fridge so I could bring back left overs. Such rooms are available for a higher price if you really want it. I just got the standard room. The bed was super comfy & AC worked so good I often had to turn it off (July). Their air filtration in the AC worked great & my allergies were better while there. I'd definitely stay there again!!

Cons:

I wished they had garbage cans in the sitting areas near the elevators & downstairs, but there's not many on the streets either. I like to have that option so less people just leave trash on the sidewalk or next to a tree, etc. I also would have liked to have a little café in the hotel for some simple lite foods when you're too busy to go to a restaurant. They do have water, sodas, snacks, & some other items for sale in the lobby, just not any real healthy options like eggs, fruit, etc.

2026-07-15 via Nuitee
A
Atenas solo_traveller mx
10
2026-07-15 via Nuitee
B
Bau M couple mx
8
Una estadía limpia y eficiente
Pros:

El Hotel es sencillo pero muy limpio

Cons:

No me gustó que no tiene comedor ni gimnasio

2026-07-15 via Nuitee
F
FONCK solo_traveller mx
10
2026-07-14 via Nuitee
C
CHIJUI solo_traveller tw
9
2026-07-13 via Nuitee
J
Julian solo_traveller co
10
2026-07-13 via Nuitee
J
Jorge solo_traveller mx
10
Pros:

Limpieza

Cons:

La actitud de la recepcionista el.primer dia

2026-07-13 via Nuitee
S
Sergio solo_traveller es
10
2026-07-12 via Nuitee
C
Charlie extended_group mx
8
Me and too teenage boys stayed in a family room - it was comfortable and clean and staff were friendly and helpful.
Pros:

The location is excellent - plenty of restaurants and bars within walking distance and only a short walk (25min or so) to the centre.

2026-07-10 via Nuitee
J
Juan Carlos solo_traveller uy
7
Pros:

Ubicación para Estadía corta. Predispuesto a Estar en zona con muchos boliches, gente y música.

2026-07-10 via Nuitee
X
XAVIER solo_traveller es
10
2026-07-10 via Nuitee
D
Daniel solo_traveller us
10
A good stay
Pros:

Good

Cons:

None

2026-07-08 via Nuitee
C
Cisneros solo_traveller mx
10
2026-07-06 via Nuitee
I
Ignacio Mota Morales solo_traveller mx
9
Pros:

El servicio, muy atentos

Cons:

Muchas escaleras para llegar a recepcion

2026-07-03 via Nuitee
N
Nicole Alexandra couple mx
10
los trabajadores súper amables y a disposición de todo, y la estancia perfecta! muy cómodas las camas, y me gustó que te
Pros:

los trabajadores súper amables y a disposición de todo, y la estancia perfecta! muy cómodas las camas, y me gustó que te queda cerquita todo (restaurantes, bares, parques, centros comerciales)

2026-07-03 via Nuitee
J
Janet family_with_children mx
3
NO lo recomiendo
Pros:

La ubicación

Cons:

El hotel tiene instalaciones precarias, el servicio fue muy malo y deficiente, mala actitud de las chicas de recepción, espacios pequeños, estaba sucio, olía muy mal el baño y el agua de regadera y lavabo olían a agua tratada, había muchísimo ruido, se escuchaba todo el ruido de la calle, las habitaciones eran demasiado pequeñas y ruidosas, no había closet o dónde guardar las cosas.

2026-07-03 via Nuitee
M
Mario Alfredo solo_traveller mx
10
2026-06-29 via Nuitee