Hotel Olá Chapultepec

Hotels
8.7 (1295 reviews)
Av. Chapultepec Nte. 20A Ladrón de Guevara, Americana 44600 Guadalajara, Jal. Mexico , Guadalajara , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Comfortable rooms
Cons:
Dirty surroundings
Lack of amenities
Inadequate lighting

Categories

Cleanliness
8.26
There were mentions of the surroundings being dirty and a lack of proper cleaning in some areas.
Service
9.23
Multiple reviews highlighted the warmth and helpfulness of the staff.
Location
9.27
The location is frequently praised for being perfect for various activities.
Room Quality
8.22
Rooms were noted to be comfortable but lacked proper lighting.
Amenities
8.25
Basic amenities are available, yet some guests requested more options.
Value for Money
8.71
General sentiment indicates it meets expectations but could improve in certain areas.
Food and Beverage
8.76
Guests expressed the desire for more food options, indicating room for improvement.
Overall Experience
8.93
Overall satisfaction was high, with multiple positive personal experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:32

Property Description

Convenient Location
Nestled in the heart of Guadalajara, Hotel Olá Chapultepec offers easy access to popular attractions like Expiatorio Temple and Cabanas Cultural Institute.

Comfortable Accommodations
Indulge in a relaxing stay in our air-conditioned rooms equipped with free WiFi and modern amenities, ensuring a comfortable experience for our guests.

Exceptional Services
Enjoy top-notch services such as room service, a 24-hour front desk, and tour arrangements, providing convenience and assistance throughout your stay.

For an unforgettable stay in Guadalajara, book your room at Hotel Olá Chapultepec now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 1295 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.93
A
Adriana Guadalupe • family_with_children • mx
10
2026-02-14 • via Nuitee
O
Oscar Ricardo • family_with_children • mx
9
Good
Pros:

Lo céntrico

Cons:

No tener estacionamiento propio , pero aceptable el servicio

2026-02-13 • via Nuitee
A
Andrés Arturo • solo_traveller • mx
10
2026-02-13 • via Nuitee
A
Administrator • solo_traveller • es
9
Pros:

La habitación muy buena

2026-02-13 • via Nuitee
V
Vanessa • solo_traveller • mx
10
Pros:

Me encantó que fuera pet friendly, las habitaciones son amplias. Mi perrita pasó una buena estadía 🐾

2026-02-12 • via Nuitee
V
Villalobos Tamayo • couple • mx
9
2026-02-11 • via Nuitee
R
Randy • couple • mx
1
Took one look, mobility scooter could not turn any corners, so unable to stay. They still charged a cancellation fee.
Pros:

Nothing

Cons:

Not disabled friendly. No bell service and you can not pull up to the hotel which is in the middle of a strip mall. on the 5th floor over a Chinese restaurant. Parking lot is 2 blocks away ; a huge distance to lug luggage. Say pet friendly and wanted $200 M N per night for my 3 pound Chihuahua.

2026-02-11 • via Nuitee
E
Edgar Ricardo • extended_group • mx
10
2026-02-10 • via Nuitee
S
Sandoval Casillas • family_with_children • mx
10
Todo al 100%
Pros:

Todo, es mi punto de estadía cada que voy a la ciudad

Cons:

Nada, todo bien

2026-02-10 • via Nuitee
C
CASTRELLON • family_with_children • mx
10
2026-02-09 • via Nuitee
O
Oneill • extended_group • ca
10
2026-01-31 • via Nuitee
R
Robi • solo_traveller • gb
5
Don’t stay on weekend if you want to sleep
Pros:

Location and modern decor

Cons:

It’ so noisy. The club on the top floor vibrates and shakes the room until after 3 am on the weekend even on the third floor. Plus drunk shouting groups leaving via the fire exit echo through the hotel. Walls are so thin was woken up by room next door having sex

2026-01-30 • via Nuitee
R
Radzel Rodriguez • family_with_children • mx
8
Ideal para gente joven que busca estar bien ubicada de restaurantes y bares
Pros:

La ubicación es el punto fuerte pero las instalaciones no se quedan atrás definitivamente volvería a hospedarme en múltiples ocasiones en este lugar.

Cons:

Me hubiera gustado que me explicaran otros servicios y amenidades con las cuales cuenta el hotel y me tuve que enterar después por videos en tik tok

2026-01-30 • via Nuitee
J
Jokin • extended_group • es
7
2026-01-29 • via Nuitee
B
Bombela • couple • mx
10
Todo muy cool, muy limpio y el personal que atiende super amables.
Pros:

El lugar es muy bonito, todo muy limpio y el personal que atiende super amables!!
Sin duda regresaría.

Cons:

El único punto que no me gusto mucho, fue la entrada al hotel, hay alguno que otro vagabundo durmiendo por ahí y parades de otros negocios vecinos rayados, siento que eso le quita vista al hotel, perooo son cosas ajenas al hotel.

2026-01-27 • via Nuitee
A
ambra • couple • mx
10
Todo súper bonito …ubicación lo mejor
Pros:

Todo muy bonito

2026-01-27 • via Nuitee
L
Luis Daniel • family_with_children • mx
10
Pros:

Ubicación y servicio

Cons:

Se escucha un poco el ruido de las otras habitaciones

2026-01-27 • via Nuitee
J
Joham • solo_traveller • mx
8
2026-01-26 • via Nuitee
A
Ana Karen • extended_group • mx
10
2026-01-26 • via Nuitee
G
Garcia • couple • us
10
2026-01-26 • via Nuitee