20 Hotel and Apartment

Hotels
Independent
8.8 (46 reviews)
93A Doi Can, Ba Dinh, Hanoi, 100000 , Hanoi , VN

Facilities

Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Spacious rooms
Ample breakfast options
Cons:
Cleanliness issues
Limited amenities
Mixed value for money feedback

Categories

Cleanliness
6.2
Guests had mixed opinions about cleanliness, with some mentioning worn-out rooms and cleanliness issues.
Service
7.9
The friendly and helpful staff received positive feedback, although some reviews mentioned the lack of certain amenities like the gym.
Location
8.1
The hotel's central location was highlighted as a positive aspect, despite some guests finding it slightly inconvenient to access the main areas.
Room Quality
7.1
Rooms were described as spacious but dated, with some guests suggesting the need for renovation and maintenance.
Amenities
7
Mixed reviews on amenities, with some guests missing expected facilities like the gym and spa services.
Value for Money
6.2
Opinions varied on the value for money, with some guests feeling it was reasonable while others found the price high for the services provided.
Food and Beverage
7.5
Breakfast and dining options were generally well-received, with some guests suggesting more variety could be offered.
Overall Experience
6.8
Guests had a mixed overall experience, with some enjoying their stay while others mentioned significant shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 22:33

Property Description

Recreational Options and Scenic Views

Take advantage of the available bicycles for rent and relax on the terrace or in the garden. The scenic views from the property will surely enhance your stay.

Dining and Refreshment Choices

Savor a delightful meal at the hotel's restaurant, and then unwind with your favorite beverage at the bar/lounge. Enjoy a culinary and beverage experience right at your accommodation.

Convenient Amenities and Services

Benefit from features such as complimentary wireless internet, concierge services, a business center, and express check-out. Additional services like dry cleaning/laundry and a roundtrip airport shuttle ensure a hassle-free stay.

Book your centrally located stay at 20 Hotel and Apartment in Hanoi now to explore the nearby attractions and enjoy a comfortable retreat.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 46 reviews
Cleanliness: 6.2
Service: 7.9
Location: 8.1
Room Quality: 7.1
Amenities: 7
Value for Money: 6.2
Food and Beverage: 7.5
Overall Experience: 6.8
K
Kevin
8
Hotel 20
Pros:

Rooms are comfortable but a little tired.

Breakfast is buffet style, it's not a huge choice but is certainly adequate.

The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.

2025-04-03 via Nuitee
G
Gillian
6
Hotel matches the price tag
Pros:

A bit out dated and not a great breakfast buffet in terms of variety or quality but the staff are really friendly and helpful and the room was spacious for the price.

Reasonable value for money but the location was a bit inconvenient to the main area of Old Quarter. Although, it did allow us to discover local gems in the outer skirts.

2025-03-28 via Nuitee
J
Jonas friends
6
Pros:

The accommodation is centrally located. The staff is really very nice. All in all, the hotel and the rooms are quite worn out and not always particularly clean. It is functional and absolutely fine for 2–3 nights. The included breakfast is sufficient for a good start to the day.

The gym you see in the pictures no longer exists. Only the old, discarded equipment remains on the rooftop.

2025-03-20 via Nuitee
V
Verified traveler
4
Not great
Pros:

In need fo some TLC. More of a backpackers hostel than a hotel. But the staff were wonderful and did their best under the circumstances.

2025-03-13 via Nuitee
K
Kazue family_with_children
10
Pros:

質問したら丁寧に教えてくれたし、ツアーを申し込んだら手配してくれタクシーも手配してくれた。
ホテル周辺も散策したが危なさを感じることもなかった。
朝食バイキングも毎日メニューが変わったし、美味しくいただきました。
よかったです。

2025-03-08 via Nuitee
S
Sam family
8
Pros:

shower bathroom leaks water everywhere

2025-03-07 via Nuitee
H
HIROKO
8
Pros:

ハノイ滞在にはいつも利用してます。温かい湯のシャワー時間が短いのが気になった。

2025-03-07 via Nuitee
N
Niklas
10
Clean hotel with amazing service
Pros:

We had a lovely stay at this hotel. The whole hotel is clean and the rooms are very comfortable. But the best thing is the lovely staff giving excellent service and making sure you get the best out of Hanoi!

2025-03-01 via Nuitee
G
Gerald, Kern Che
8
Pros:

It’s a great area if you’re looking to explore the west side of Hanoi.

While it’s slightly away from the Old Quarter, this area offers plenty of food options and is relatively close to Lotte West Lake.

2025-02-27 via Nuitee
5
595annav Couples Ventspils, Kurzeme Region
2
Most terrible experience in Vietnam
Pros:

Terrible place. Was there as a part of a tourist group. Checked out after one hour of being there. Room was the worst I have ever been in before. Old, used, unclear. Surrounding is not good as well, despite general location close to the center of the city.

2025-02-20 via Tripadvisor
M
Martin family
8
Pros:

1

2025-02-19 via Nuitee
C
chun friends
10
Pros:

地理位置很好,可以步行到几乎所有博物馆。很舒适的房间。特别是服务员,友善热情。免费早餐也很丰富。

2025-02-14 via Nuitee
H
Hugo
10
Bel hôtel avec un super personnel !
Pros:

Bel accueil dans cet hôtel chaleureux. Le jeune homme a l'accueil parle même français !
Le personnel a vraiment été très sympathique et arrangeant.
Jolie chambre au 8eme étage, de quoi admirer les lumières du soir. Il y a même quelques petits trucs à manger à disposition si vous arrivez tard (pas très chers).
Et le bonus est clairement le petit déjeuner. Un plat chaud cuisiné sur demande et un beau buffet sucré, salé, chaud et froid.

Merci beaucoup ! Nous avons vraiment passé un bon moment !

2025-02-01 via Nuitee
M
Mitchv333 Solo travel
10
Quiet and comfortable
Pros:

This is the second time I've stayed here. Really helpful staff, good location away from the extremely bus and noisy old quarter. Very comfortable bed and powerful shower. The rooms are a little run down, but overall a great experience and very clean. Will definitely return again.

2025-01-25 via Tripadvisor
L
Lily Hue
10
Pros:

the buffet

2024-12-17 via Nuitee
L
Lily Hue
10
Pros:

hot water in the shower not very long

2024-12-17 via Nuitee
I
ilker
10
Yardımsever Resepsiyonistler.
Pros:

Özellikle resepsiyon da görevli genç arkadaşlar çok nazik ve yardımseverlerdi. Her isteğimiz için yoğun çaba sarfettiker.

2024-11-30 via Nuitee
J
JEONGHEE
8
친절한 직원분들께 감사드립니다
Pros:

친절한 직원들 덕분에 즐겁게 지냈습니다. 메뉴가 단촐한 조식도 잘 즐겼습니다.그리고 아주 넓은 방으로 업그레이드 해주셨어요. TV 채널도 아주 다양해서 방에 있을 때 무료하지 않았어요.모든 것 감사합니다.

2024-11-24 via Nuitee
J
Jonny
8
Hotel OK
Pros:

Hotel razoável para quem quer ficar poucos dias em uma boa localização em Hanoi. A limpeza e demora no atendimento na recepção são 2 coisas que precisam ser melhoradas.

2024-11-18 via Nuitee
R
Raihan Binti
6
Pros:

It was just okay.

2024-11-13 via Nuitee