Park Hyatt Jakarta

Hotels
•
Park Hyatt
9.6 (287 reviews)
Jalan Kebon Sirih No 17-19, Kota Jakarta Pusat , Jakarta , id

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Pleasant facilities
Cons:
Noisy corner suite
Cleanliness issues

Categories

Cleanliness
8.74
Housekeeping staff seemed rushed, forgetting some items during cleaning.
Service
9.99
Staff were consistently rated as helpful and attentive.
Location
9.75
Location is good, but noise from the metro may be a concern.
Room Quality
9.7
Nice room with quality deco, but some noise issues reported.
Amenities
9.73
Facilities and breakfast were pleasant, contributing to a nice stay.
Value for Money
9.19
Prices considered reasonable for the quality offered.
Food and Beverage
9.74
KITA restaurant and Li Lian received positive feedback for food quality.
Overall Experience
9.99
Overall great experience with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:51

Property Description

Luxurious Accommodation with Stunning City Views

Exquisite Dining Options

Indulge in a culinary journey with our restaurant offering Indonesian, Italian, and Japanese cuisine. Special dietary requests are also catered to, ensuring a delightful dining experience for every guest.

Relaxation and Wellness Amenities

Unwind and rejuvenate at Park Hyatt Jakarta with access to an outdoor swimming pool, fitness center, sauna, and a hot tub. Pamper yourself with a range of wellness facilities designed to enhance your stay.

Experience luxury and comfort in the heart of Jakarta at Park Hyatt. Book now for an unforgettable stay filled with top-notch amenities and exceptional service.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for Rp 1,210,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 287 reviews
Cleanliness: 8.74
Service: 9.99
Location: 9.75
Room Quality: 9.7
Amenities: 9.73
Value for Money: 9.19
Food and Beverage: 9.74
Overall Experience: 9.99
A
Alexei • couple • ru
8
2026-03-06 • via Nuitee
A
Andrew • couple • au
10
Exceptionally friendly five star hotel
Pros:

The staff were exceptionally friendly and helpful throughout our stay. They went out of their way to assist us as we were both unwell. The breakfast buffet is also something special.

2026-02-26 • via Nuitee
S
Samet • solo_traveller • tr
10
2026-01-24 • via Nuitee
I
Ibrahim • solo_traveller • sa
10
2026-01-19 • via Nuitee
C
Chaska • couple • id
9
2026-01-19 • via Nuitee
C
Christiane • family_with_children • de
9
Tolle Atmosphäre, Grandioser Ausblick, perfektes Ambiente
Pros:

Die Aussicht war grandios, das Personal hervorragend.
Wir hatten für 8 Personen im Restaurant gebucht und bekamen einen eigenen Raum mit tollem Service.
Die Zimmer in Top moderner Ausstattung

2026-01-19 • via Nuitee
A
Aaron • family_with_children • au
7
Relaxing but limited nearby shopping.
Pros:

Facilities were tremendous. Hot tub, cold plunge and sauna in one.

Cons:

The location was a challenge. If it was closer to a mall that would be great. However, really good view of Monas.

2026-01-12 • via Nuitee
S
Sonya • couple • id
9
Would recommend
Pros:

It was our second time there. Thank you for a wonderful hospitality. Especially loved the Monas view and the breakfast buffet.

Cons:

You could hear train horns every now and then, it was a little loud at night. But other than that, none.

2026-01-04 • via Nuitee
Z
ZackNg • NONE
10
10/10 would stay again
Pros:

I had a great experience staying at Park Hyatt, staff was helpful, hotel and room conditions were great!

The restaurants and bar are perfect for relaxing with a nice drink

2026-01-03 • via Tripadvisor
M
Marlo3 • NONE • Jakarta, Java
10
Cool NY Eve at Park Hyatt
Pros:

Great NY event at Kita Bar in Park Hyatt. Lively ambience with nice DJ and Live Band. Staffs were great. Also KITA restaurant is also great with good food and reasonable pricing

2026-01-02 • via Tripadvisor
S
Sightseer59238690938 • NONE
10
Generally nice hotel
Pros:

Nice room with quality deco, staffs are friendly and helpful. Location is good. No comment on breakfast, the bar is ok, view from outdoor is nice.

2026-01-02 • via Tripadvisor
E
Elia • extended_group • it
9
2026-01-02 • via Nuitee
A
Ahmad Ariff Azmi • solo_traveller • my
10
Amazing stay for anniversary
Pros:

The rooms and facilities we fantastic. Breakfast buffet was extensive and views were brewthtaking

Cons:

Lobby was on higher floor is slight inconvenience

2026-01-02 • via Nuitee
R
Rashid • couple • au
9
Excellent
Pros:

Modern facility, very clean

Cons:

Front road is narrow

2026-01-01 • via Nuitee
I
I925HKmarcs • NONE
6
Average experience over Christmas period
Pros:

We had a corner suite room facing metro which was noisy so requested to move to quieter side of hotel which staff kindly helped provide. Cleanliness of rooms was poor, housekeeping staff clearly rushed forgetting some items over the 5 nights we stayed. No supervisor checking of rooms after cleaning. F&B at the 3 meal restaurant and rooftop Japanese was okay, nothing so memorable

2025-12-31 • via Tripadvisor
E
Elia • extended_group • it
9
2025-12-28 • via Nuitee
V
variesugiharto • NONE
10
Pleasant short gateaway
Pros:

nice big room, children were very happy. the facilities & breakfast were pleasant. The staffs were nice and very helpful.

2025-12-22 • via Tripadvisor
F
Frankie Cheling • couple • my
8
2025-12-21 • via Nuitee
H
haniffav • Couples
10
Li Lian
Pros:

Visited the hotel only to have dinner in their newest Chinese Restaurant Li Lian. I was amazed by the service of Mega. She was very welcoming and also knowledgeable about the menu, I was told to try their Peking Duck, but it has to be pre ordered or otherwise you have to wait 50 minutes. Then she recommends to try the Crispy Chicken instead. To be honest is one if the best. Thumbs up for the service and food, looking forward to another visit soon

2025-12-18 • via Tripadvisor
T
travluxuryaddicted_ • Family • Jakarta, Java
2
If I could give zero stars, I wouldn't hesitate to do so.
Pros:

What a mess

The check-in process was very chaotic. Someone cut in front of me in the queue and I received no assistance whatsoever on how to check in or where to wait. There was no welcome drink while I waited for more than 5 minutes. After being cut in line, there was still no assistance, so I went to the front desk myself to ask if I could check in there. I wasn't even offered an escort to my room, so I was confused about where to find the elevator to my room. Again, no one helped me find the elevator.

Once in the room, everything was fine and functional. The bathroom was modern and clean, but unfortunately, when I wanted to polish my shoes, the form had already been filled out, and the laundry form had also been filled out! They weren't replaced with new ones. I reported this directly to the Duty Manager, and he assured me that they would be replaced during turndown service. However, when I returned from dinner, they still hadn't been replaced. He said he had made sure they would be replaced, but they still weren't.

In the morning during breakfast, the door wasn't locked properly because the hinges weren't working as they should. This should have been checked because it could endanger guests staying there.

They gave me a complimentary waived dinner bill, which I had already refused several times, but they insisted that it had been waived. I was very upset about this and had already conveyed my feelings. Fortunately, Mr. Musli made me happy by Mr. Rusli made me happy with his attentive service, taking care of every detail I needed. He even chatted with me about my brunch and dinner plans for the day.

When I checked out, Mr. Kristian helped me again. He gave me his business card so that if I needed help on my next visit, I could contact him directly. Unfortunately, I have already decided that I will not be returning to Park Hyatt, which was very disappointing, especially since I was celebrating my birthday there. The way they handled the situation and followed up was very poor, as if they were dismissing what I considered to be a serious matter. They ruined a special moment in a very bad way!

Notes: the facilites preety good and polls staff were very helpfull, sadly i didn't asked his name.

2025-12-16 • via Tripadvisor