Hyatt Centric Charlotte SouthPark

Hotels
•
Hyatt Centric
9.2 (1330 reviews)
3100 Apex Dr , Charlotte , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and well-maintained rooms
Cons:
Overpriced food and beverage options
Need for microwaves in rooms

Categories

Cleanliness
9.53
Overall, cleanliness was praised with comments about the hotel being clean and neat.
Service
10
Service was highlighted as exceptional, with specific mentions of helpful staff and great service experiences.
Location
9.5
Guests frequently mentioned the excellent location, especially its proximity to restaurants and shopping.
Room Quality
9.54
Rooms were described as nice, beautiful, and well-maintained, with some mentions of comfort.
Amenities
8.99
Amenities received positive comments, although there were mentions of room features that could be improved.
Value for Money
8.52
Some value concerns were mentioned, particularly regarding the pricing of food and beverage options.
Food and Beverage
7.98
Mixed feelings about food quality and pricing, with some guests finding it overpriced for the quality received.
Overall Experience
9.53
Most guests had a very positive experience and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:41

Property Description

Luxurious Accommodation
Hyatt Centric Charlotte SouthPark offers elegantly decorated rooms with modern amenities like free WiFi and flat-screen TVs. Each room provides a comfortable stay with plush bedding and a private bathroom.

Dining Options
Indulge in a culinary experience at the on-site restaurant, serving delicious American cuisine with options for vegetarian and vegan guests. Start your day right with a choice of à la carte or American breakfast to suit your preferences.

Convenient Facilities
From a well-equipped fitness centre to a 24-hour front desk and business centre, this 4-star hotel ensures all your needs are met during your stay. With a prime location near SouthPark Mall and top attractions, Hyatt Centric Charlotte SouthPark is the perfect choice for your next visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1330 reviews
Cleanliness: 9.53
Service: 10
Location: 9.5
Room Quality: 9.54
Amenities: 8.99
Value for Money: 8.52
Food and Beverage: 7.98
Overall Experience: 9.53
S
Shatori • couple • us
10
2026-07-04 • via Nuitee
B
Beverly • couple • us
5
Beautiful but Weird and Dysfunctional.
Pros:

It’s beautiful and clean.

Cons:

Lighting in rooms is horrible. I could not even see good enough to do hair and makeup. No place to put suitcases except on bed. I asked for an extra table to accommodate a second suitcase because they don’t have luggage racks. No lights in bedroom except for dim lighting each side of the bed. We ate at two restaurants abs both meals were awful.

2026-06-29 • via Nuitee
B
Barry • solo_traveller • us
10
2026-06-28 • via Nuitee
L
lenoraea • NONE
10
Great escape
Pros:

Great place to stay for service, accommodation, location. I had a great time exploring the area because it was quite walkable and the restaurants and shopping there were great. Easy to also access other areas of Charlotte and surrounding areas.

2026-06-27 • via Tripadvisor
E
Elsa • solo_traveller • gb
10
Exactly what I was looking for!!
Pros:

Clean friendly amazing staff, posh amazing food. Amazing location access to the shops and other places. Felt like Canary Wharf kind of vibe.

Cons:

Nothing! All was perfect

2026-06-27 • via Nuitee
J
John • solo_traveller • us
10
2026-06-27 • via Nuitee
L
Latonya • couple • us
10
2026-06-22 • via Nuitee
G
Goodson • solo_traveller • us
10
2026-06-22 • via Nuitee
T
Terrance • couple • us
10
2026-06-21 • via Nuitee
D
Dawn • couple • us
10
My stay was wonderful coming 4 hours away to stay in this beautiful hotel.
Pros:

Very clean

Cons:

Nothing to complain about

2026-06-21 • via Nuitee
H
Haywood • solo_traveller • us
9
Great short stay!
Pros:

Excellent breakfast variety.
Pleasant, spacious eating area.
Value priced.

Cons:

Nothing

2026-06-20 • via Nuitee
L
Louise • solo_traveller • gb
1
Very humid room
Pros:

The staff

Cons:

The room was 80% humidity. It was horrible and that was with ac. The hotel room clock went off at 5am and I couldn't turn it off and it was also wired into the mains electricity. Worse sleep of my life.

2026-06-19 • via Nuitee
T
tyqavia • extended_group • us
10
2026-06-18 • via Nuitee
R
Resort750358 • NONE
10
Modern Hotel
Pros:

Definitely recommend staying here. Our room was on a high floor, it was modern, huge TV, very clean. Location right in the middle of downtown across the street from a huge mall. Brandon at the front desk was professional, kind and empathetic. He got us in a room within 15 min after a long travel day including this unexpected night stay in Charlotte.

2026-06-14 • via Tripadvisor
C
Chutne • couple • us
10
2026-06-12 • via Nuitee
D
D5439SCfm • Family
10
Fabulous hotel
Pros:

The service was amazing. Everyone was so friendly and accommodating Michael, who helped us. Their luggage helped us to our room gave us Five Star service wasvery attentive to our needs gave us wonderful recommendations very professional.

2026-06-11 • via Tripadvisor
C
cjconner2 • Business • Phoenix, Arizona
10
Always happy to come back
Pros:

The location is perfect for when I come into Charlotte for work. I can walk there. The rooms are clean and just the right size. The rooms are very clean and the temperature is set at an acceptable level

2026-06-11 • via Tripadvisor
G
Gidgette • couple • us
8
But over all great experience.
Pros:

Everything about the facility was great. Your Valet service were helpful. I was a little surprised that there was only one reservationist when we got there a there were 3 people trying to check in.

Cons:

Bretney (SP) was my only complaint. She was not friendly at all. For the quality of hotel that this is I would have expected better service with a friendly face.

2026-06-11 • via Nuitee
Q
Q9176UOpaulaj • NONE
8
Vacation and Wedding Fun!
Pros:

Lovely hotel with modern rooms, extremely clean with excellent service. King rooms are on the narrow side but beautifully appointed. (The suites are better but pricey. Traveling with infants here is easier.) Great location for shopping and restaurants. The views are beautiful!

2026-06-09 • via Tripadvisor
A
Arlene • couple • us
8
Safe hotel in upscale suburb near many stores, restaurants and shopping
Pros:

Safe location
Immaculate room
Exceptionally quiet
Professional and accommodating staff

2026-06-09 • via Nuitee