Tru By Hilton Beckley, Wv

Hotels
•
Tru by Hilton
8.3 (884 reviews)
162 Neptune Drive , Beckley , us
+1 681-254-5535

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast options
Cons:
Inconsistency in cleaning
Noise issues
Bed comfort complaints

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness issues, specifically in one instance where the room was not cleaned well.
Service
8.75
Staff were described as friendly in multiple reviews, with a notable mention of helpfulness during a forgotten item situation.
Location
8.59
Several reviews highlighted the convenient location as a positive aspect.
Room Quality
8.04
General sentiment was positive regarding comfort, though some complaints were made about pillows and bed quality.
Amenities
8.07
Mixed opinions about amenities, with notes on the lack of a coffee maker in some rooms.
Value for Money
8.23
Some reviews indicated a feeling of overpriced stays compared to other hotels during their travels.
Food and Beverage
8.58
Breakfast options received positive remarks, highlighting freshness and quality.
Overall Experience
8.55
Overall experience rated favorably by many, despite a few concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:20

Property Description

Modern Comfort and Convenience

Fitness Center and Snack Bar
Stay active during your travels at our hotel's fitness center, and enjoy a refreshing drink at the on-site snack bar.

Entertainment and Assistance
Unwind with a game of billiards or seek area information from our friendly reception staff.

Plan your stay at Tru By Hilton Beckley, Wv for a blend of modern amenities and attentive service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 884 reviews
Cleanliness: 7.58
Service: 8.75
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.23
Food and Beverage: 8.58
Overall Experience: 8.55
J
Joyce • couple • us
8
2026-08-08 • via Nuitee
A
Amber • family_with_children • us
10
Great place for a good nights sleep.
Pros:

Wonderful property, staff was friendly and helpful.

2026-08-08 • via Nuitee
D
Dalileah • solo_traveller • us
10
Pros:

It was easy to find, it was clean, and the staff was very friendly an polite.

Cons:

I appreciate the mini fridge in the room, but I wish it had a little freezer in it. I had a cooler and my ice packs had melted and I couldn’t refreeze them for the next leg of my journey.

2026-08-08 • via Nuitee
N
Nata • couple • us
10
The room was very clean and nice breakfast !
Pros:

Staff was friendly and everything clean. Landscaping was very nice.

Cons:

Price was high for small rooms

2026-08-03 • via Nuitee
T
Tamara • family_with_children • us
9
2026-07-25 • via Nuitee
A
Anastasia • couple • us
7
2026-07-25 • via Nuitee
G
George • couple • us
10
Pros:

Very clean and comfortable. Staff friendly and professional

2026-07-23 • via Nuitee
C
Carrie • solo_traveller • us
10
2026-07-22 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Pros:

Breakfast was great. Room was clean and comfortable. Great location!

Cons:

N/A

2026-07-20 • via Nuitee
C
Carrie • solo_traveller • us
9
2026-07-19 • via Nuitee
J
Jeff • solo_traveller • us
10
2026-07-17 • via Nuitee
H
Hutchinson • solo_traveller • us
10
2026-07-17 • via Nuitee
S
Samantha • couple • us
4
Disappointed
Pros:

Nice bathroom, and nice large rooms.

Cons:

Loud, dogs barking,

2026-07-17 • via Nuitee
C
Clements • couple • us
10
Pros:

Clean

Cons:

Nothing

2026-07-17 • via Nuitee
L
lrb39 • solo_traveller • us
10
Pros:

It was close to everything we wanted to do. It was very clean and comfortable.

Cons:

There was no microwave in the room

2026-07-17 • via Nuitee
J
Julie • extended_group • us
10
2026-07-15 • via Nuitee
H
Heather • family_with_children • us
10
2026-07-15 • via Nuitee
N
Natalie • family_with_children • us
8
We had a nice stay here. Service was friendly and a great location.
Pros:

Friendly staff and great breakfast

Cons:

There was an issue with our room but it was taken care of and our room was changed

2026-07-15 • via Nuitee
T
Tess • family_with_children • us
10
Pros:

The Continental breakfast was very good! There was fresh coffee, fruit, cereal, yogurt, pancakes, eggs, sausage.

2026-07-14 • via Nuitee
C
Christine • couple • us
7
Nice, clean stay
Pros:

It was clean, and the staff was friendly

2026-07-12 • via Nuitee