Tru By Hilton Beckley, Wv

Hotels
•
Tru by Hilton
8.3 (890 reviews)
162 Neptune Drive , Beckley , US
+1 681-254-5535

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast options
Cons:
Inconsistency in cleaning
Noise issues
Bed comfort complaints

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness issues, specifically in one instance where the room was not cleaned well.
Service
8.75
Staff were described as friendly in multiple reviews, with a notable mention of helpfulness during a forgotten item situation.
Location
8.59
Several reviews highlighted the convenient location as a positive aspect.
Room Quality
8.04
General sentiment was positive regarding comfort, though some complaints were made about pillows and bed quality.
Amenities
8.07
Mixed opinions about amenities, with notes on the lack of a coffee maker in some rooms.
Value for Money
8.23
Some reviews indicated a feeling of overpriced stays compared to other hotels during their travels.
Food and Beverage
8.58
Breakfast options received positive remarks, highlighting freshness and quality.
Overall Experience
8.55
Overall experience rated favorably by many, despite a few concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:20

Property Description

Modern Comfort and Convenience

Fitness Center and Snack Bar
Stay active during your travels at our hotel's fitness center, and enjoy a refreshing drink at the on-site snack bar.

Entertainment and Assistance
Unwind with a game of billiards or seek area information from our friendly reception staff.

Plan your stay at Tru By Hilton Beckley, Wv for a blend of modern amenities and attentive service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 890 reviews
Cleanliness: 7.58
Service: 8.75
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.23
Food and Beverage: 8.58
Overall Experience: 8.55
D
Donna • couple • us
10
2026-10-24 • via Nuitee
S
Sue • family_with_children • us
10
Good experience
Pros:

The food was good, great coffee, good selection
The lady who was keeping everything stocked, cleaned up, working the breakfast did a superb job! Please let her know we appreciated her!

Cons:

Nothing applicable

2026-10-24 • via Nuitee
D
Dean • solo_traveller • us
10
I liked the vibe of the place and will stay again if I'm in the area.
Pros:

Very friendly atmosphere, people always interacting in the common areas. My room was perfect for a solo traveler. It checked the boxes I was concerned with, safe, clean, nice hot shower, never heard any other guests when I was in my room.

Cons:

The location to the interstate was very close and convenient but I did hear road noise from my room. My room was on the side next to the road so maybe other rooms don't experience the same thing.

2026-10-23 • via Nuitee
M
Matthew • couple • us
9
Pros:

Clean, comfortable room, a little small breakfast was not the greatest other than that. It was the perfect stay for us

Cons:

Breakfast was not the greatest

2026-10-22 • via Nuitee
C
Ciara • family_with_children • us
10
2026-10-20 • via Nuitee
A
Amanda • family_with_children • us
9
Pros:

Very well kept and clean. The breakfast was perfect!

Cons:

There wasn’t anything I didn’t like

2026-10-20 • via Nuitee
S
Sunshine • couple • us
2
Disappointing especially for a Hilton hotel that cost $313
Pros:

Location and shower was nice

Cons:

The room had a weird smell like it wasn’t cleaned. Our room was by a loud door that kept opening and closing all night. We paid $300 to not sleep and ended up checking out at 7:30am

2026-10-18 • via Nuitee
D
Diana • couple • us
9
Close to the freeway
Pros:

Location and staff

Cons:

Was a bit expensive

2026-10-18 • via Nuitee
M
Marie • family_with_children • us
10
Lovely accommodations. Needs were met. Food was great. Very clean.
Pros:

Very modern decor. Breakfast was great. The accommodations were lovely.

Cons:

There weren’t a lot of staff, but I do have to say the staff that were available were friendly and efficient. My needs were always met and appreciated not being too attentive.

2026-10-17 • via Nuitee
J
James • couple • us
8
Nice but noisy
Pros:

Good location, good breakfast

Cons:

Noisy people walking above us

2026-10-16 • via Nuitee
J
Janet • couple • us
9
Pros:

Room was very comfortable

Cons:

No ice nearby. No cups for bathroom

2026-10-14 • via Nuitee
T
Timothy • couple • us
9
2026-10-14 • via Nuitee
N
Nora • extended_group • us
9
I would stay again.
Pros:

Breakfast was fine. Cereal and milk is all I need. I especially liked that floors in room were NOT carpeted.

Cons:

Tissues were of poor quality. Coffee was poor quality.

2026-10-14 • via Nuitee
R
Ralph • couple • us
8
Pros:

Prefer waffles

2026-10-13 • via Nuitee
J
Jacqueline • solo_traveller • us
4
Wouldn’t use Tru again
Pros:

The breakfast was disappointing and minimal choice

Cons:

The rooms are very sterile. Furniture is not comfortable

2026-10-13 • via Nuitee
B
Braham • solo_traveller • us
10
2026-10-09 • via Nuitee
M
Mcavinew • solo_traveller • us
8
2026-10-08 • via Nuitee
T
Tara • solo_traveller • us
9
2026-10-07 • via Nuitee
D
Diane • solo_traveller • us
10
Pros:

The hotel was clean. The staff were friendly. Easy location, right off the highway, but quiet.

Cons:

Nothing

2026-10-07 • via Nuitee
S
Sherri • solo_traveller • us
9
Pros:

Location and staff were great. Loved that we could text staff if any issues. The hot coffee in the lobby in the evening was awesome. Shower was great!

Cons:

No microwave in the room and refrigerator was not working. It was left unplugged and not cold to place items in.

2026-09-19 • via Nuitee