ibis London Sutton Point

Hotels
ibis
8.2 (2441 reviews)
8 Sutton Plaza Sutton Ct Road Sutton , Sutton , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Maintenance issues in rooms
Service quality concerns

Categories

Cleanliness
7.84
Room is clean and comfortable, but issues with maintenance were noted.
Service
8.31
Some staff were friendly; however, there were concerns about service quality during restaurant visits.
Location
9.35
Excellent location near train stations and city center, very convenient.
Room Quality
7.8
Rooms were comfortable but noticeable signs of aging and thin walls.
Amenities
8.33
Basic amenities are available, but additional features like a fridge were lacking.
Value for Money
8.79
Good price for the service and location, generally aligns with expectations.
Food and Beverage
6.84
Concerns about food quality and service encountered in the restaurant.
Overall Experience
8.31
Generally good experience though there are areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:28

Property Description

Convenient Location
Located in the heart of London, ibis London Sutton Point offers easy access to top attractions such as The All England Lawn Tennis Club Centre Court and Crystal Palace Park. With the nearest airport just 22 km away, exploring the city is a breeze.

Comfortable Accommodation
Each room at ibis London Sutton Point features a private bathroom, ensuring a relaxing and convenient stay for every guest. The non-smoking property provides a comfortable environment for travelers to unwind after a day of sightseeing.

Helpful Services
The reception staff is dedicated to enhancing your stay by offering valuable tips for navigating the area. Whether it's recommendations for local dining spots or guidance on transportation, count on us to make your visit memorable.

Book your stay at ibis London Sutton Point now for a memorable and convenient London getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 2441 reviews
Cleanliness: 7.84
Service: 8.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 6.84
Overall Experience: 8.31
R
Robina couple gb
8
2026-07-04 via Nuitee
L
Lynette couple au
10
Lovely helpful staff.
Pros:

Excellent staff and service. Very clean. Great location. Lovely high street. Nice room, beds and bathroom. Staff were very hospitable and helpful. One of our light globes had dimmed and they sent someone straight up to fix it. The chef was great even though we were quite late ordering.

Cons:

A fridge would have been really good. And a phone so we could contact reception rather than having to text. Carpets need to be steam cleaned and have brighter lights in the hallways.

2026-07-04 via Nuitee
F
Frederick couple us
10
2026-07-03 via Nuitee
A
Athelstan couple gb
10
Good for the money
Pros:

Lovely place, brilliant location close to the station

Cons:

Limited parking

2026-07-02 via Nuitee
C
Chris couple gb
8
Pros:

Location for buses and trains

Cons:

Weak orange juice at breakfast

2026-07-02 via Nuitee
T
Toni couple gb
5
2026-06-30 via Nuitee
T
Toni solo_traveller gb
5
Standards have been dropping
Cons:

Asked for iron so I could get my shirt ready for work next, they couldn’t find one.
No shampoo or soap in the bathroom, just conditioner.

2026-06-30 via Nuitee
D
David couple gb
10
An excellent experience
Pros:

The staff were so helpful and friendly. The bedroom was spacious and very clean. The air conditioning was just what we needed.

Cons:

Nothing.

2026-06-29 via Nuitee
C
Chloe couple gb
10
2026-06-29 via Nuitee
K
keren solo_traveller il
9
2026-06-29 via Nuitee
D
Doug family_with_children gb
8
Pros:

Bar, food, checkin and room

Cons:

i though parking was included

2026-06-28 via Nuitee
B
Bruce family_with_children gb
10
Excellent
Pros:

Excellent

Cons:

N/A

2026-06-28 via Nuitee
S
Sinde couple gb
10
2026-06-27 via Nuitee
G
Gemma solo_traveller gb
7
PARKING FINE. BE WARY
Pros:

The hotel and staff were lovely, be nice if a bit more going on in the hotel, music in bar..was very quiet when we were there, not much atmosphere.

Cons:

Paying £15 pound a night to park!. Also as a blue badge holder, being told to park in yellow disabled bay and my registration was taken. To still get a parking fine of £100 pounds!!. I have appealed, and they say it still stands?????. . Not very good. Would advise not to park in Hotel try one of the private car parks close by.

2026-06-26 via Nuitee
G
Gemma solo_traveller gb
7
Park elsewhere. Still get fined even if pay!.
Pros:

Hotel and staff lovely, be nice if music for bit more atmosphere in bar area. Room clean

Cons:

Parking! Paid £15 for parking, as a blue badge holder told to park in disabled yellow bay. To which I did. To arrive home to a parking fine! For obstructive parking!!??. £100 fine. Not good. Have contacted the hotel via message. Nothing from them appealed the fine. They say still stands. Not very good!!. £115 to park for one night! .

2026-06-26 via Nuitee
C
Christine couple nz
7
Pros:

Close to airport.

Cons:

Good location for airport but bit out the way for anything else.

2026-06-23 via Nuitee
N
Noble solo_traveller gb
4
2026-06-22 via Nuitee
B
Bruce family_with_children gb
10
Fabulous
2026-06-22 via Nuitee
S
sheila solo_traveller ie
9
2026-06-18 via Nuitee
J
Jenny solo_traveller cy
6
Не удобно
Pros:

The shower was very uncomfortable

Cons:

Очень не удобный душ. Все намокло. Шторки/стекла не было, кошмар.
А умывальник тоже ужас. Вода не стирала, собиралась

2026-06-18 via Nuitee