12 Bees Hotel

Hotels
8.8 (689 reviews)
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-361 3304

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Facilities

Boat tours nearby
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Outdoor furniture
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Cleanliness issues
Facilities need updating

Categories

Cleanliness
8.05
There are mentions of humidity issues, old facilities, and deteriorated towels.
Service
9.55
Overall positive remarks about the staff being friendly and helpful.
Location
9.55
Proximity to local amenities and points of interest is consistently praised.
Room Quality
8.05
Mention of issues like dampness and missing amenities affects perception.
Amenities
8.55
Some facilities like pools are available, but overall commentary is mixed.
Value for Money
9.05
Guests feel that despite issues, the quality matches the price point.
Food and Beverage
8.55
Positive comments about breakfast service, but overall satisfaction may vary.
Overall Experience
9.05
Despite the negatives, many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:05

Property Description

Experience the perfect blend of comfort and luxury at 12 Bees Hotel, situated in the vibrant heart of Playa del Carmen.

Wellness Retreat Indulge in rejuvenating onsite facials or unwind on our stunning rooftop terrace, where you can savor breathtaking views while relaxing in style.

Dining Delights Satisfy your taste buds at our lively bar/lounge, BEEBAR, offering a delectable array of lunch, dinner, and brunch options. Don’t miss the chance to connect with fellow guests during our complimentary receptions on select days!

Convenient Comforts Perfect for both business and leisure travelers, our hotel features a business center, extensive event facilities, and a 24-hour front desk to cater to your needs day or night.

Book your unforgettable getaway at 12 Bees Hotel today and let Playa del Carmen enchant you!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not permitted at this property.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

8.8
Based on 689 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 9.05
Food and Beverage: 8.55
Overall Experience: 9.05
rosanna • family_with_children • it
8
Basta poco ...
Pros:

Struttura datata, semplice ma in posizione tranquilla a 10 minuti a piedi dalla animata 5 avenue. Bello lo spazio relax con piscina, bar e ristorante sul roof. Comodo il bar nello spazio della reception.

Cons:

Camere con cattivo odore di muffa sprigionata dai cassettti in legno dell'armadio da renderli inutilizzabili (consiglio alla direzione di toglierli).

2026-02-14 • via Nuitee
S
Smidger • family_with_children • gb
7
Pros:

Fabulous bed

Cons:

Only one small towel provided, not in great condition and pool towels (which required a deposit to secure) were not always available.

2026-02-13 • via Nuitee
D
DAINORA • family_with_children • lt
8
2026-02-12 • via Nuitee
E
Eduardo Andrés • family_with_children • cl
10
Mi estadía en 12 bees
Pros:

Lo mejor fue la limpieza y la atención del personal. Además la ubicación, está cerca del centro y de supermercado además relativamente cerca de la playa

Cons:

Que estaban haciendo arreglos y comenzaban a hacer ruido muy temprano

2026-02-12 • via Nuitee
H
Hannaburg • family_with_children • ca
6
2026-02-11 • via Nuitee
D
Dominik • solo_traveller • de
3
It was ok
Pros:

Special thx to the nighguard giving me his water when i really needed some in the middle of the night

Cons:

Location out of the center, no english speaking

2026-02-11 • via Nuitee
A
ARMANDO • solo_traveller • mx
10
Pros:

Hospitalidad

Cons:

Sin comentarios

2026-02-11 • via Nuitee
S
Sylviane • couple • fr
6
Pros:

Bof!

Cons:

Pas de fenêtre dans la chambre. Linge de toilette sale. Odeur nauséabonde dans la chambre. Petit déjeuner restreint à sa plus simple expression.

2026-02-11 • via Nuitee
R
Romain • solo_traveller • fr
6
2026-02-11 • via Nuitee
B
Beatrice • family_with_children • fr
4
Ont peut mieux faire surtout qu il etait exigent sur la propreté des draps et des serviettes
Pros:

Le fait que l.ont etait pas loin de la plage et des bus ADO et delà 5 avenue

Cons:

Les serviettes etait taches il avait des cheveux sur le lavabos le personnes ne dialogue que en espagnole pas possible d ouvrir la fenêtres

2026-02-10 • via Nuitee
J
Joachim • family_with_children • de
6
Pros:

Warmes Wasser in der Dusche und unkomplizierte Abwicklung. Ausserdem ist das Hotel (Motel) in einer ruhigen Nebenstrasse. Bei mir ging die Klimaanlage, Safe etc. nicht. Der Service war sofort da und hat fast alle Sachen beheben können.

Cons:

Es ist sehr beengt, kein Fenster zum lüften. Sehr dunkel. Das kann bei extremer Hitze aber vielleicht auch ein Vorteil sein.

2026-02-10 • via Nuitee
P
Paulina • couple • cl
7
Buena relación precio-calidad
Pros:

Está relativamente céntrico, podías llegar caminando a la quinta avenida. Cerca hay un Wallmart y otros supermercados más baratos. Si solicitabas algo (como secador de pelo o cobertor) te atendían rápidamente. Dispone de aire acondicionado y televisor. La cama cómoda (aunque depende del gusto)

Cons:

La habitación olía a humedad (pero nos dimos cuenta que no era solo la nuestra, así que no podíamos pedir un cambio). El olor era soportable, pero igual se sentía. El no tener secador de pelo personal para la habitación no fue muy agradable.

2026-02-10 • via Nuitee
S
Sammy Dook • family_with_children • mx
6
Good but some areas to improve
Pros:

Location and parking availability, bed is comfortable

Cons:

Badly stained towels, humidity smell in the room, really loud noise from staff next to our window in the early morning, not even a blanket

2026-02-09 • via Nuitee
K
Karina • solo_traveller • us
1
Cheap motel vibe
Pros:

The location because it was close to Walmart

Cons:

It was dirty, when I was given the room. There were boogers on the wall.. the shower barely functioned and it was a really small shower.. I felt scammed.

2026-02-09 • via Nuitee
K
Karina • solo_traveller • us
1
2026-02-09 • via Nuitee
C
Cherhal • family_with_children • ca
6
Pros:

Le " roof " bar resto, petit café bistro. Dessert.

Cons:

Le bruit. Et le WI-FI...!

2026-02-08 • via Nuitee
S
Sean • couple • ie
6
Low cost and good location but not the best stay
Pros:

The staff were very friendly. It was cheap and in a good location.

Cons:

The shower was broken and impossible to turn off fully despite closing the handles as much as possible. The water still flowed out quite a lot constantly, making it hard to fall asleep at night with the noise from it. The shower door also leaked causing the floor to get soaked after every shower. The windows collected huge amounts of condensation, which flowed onto the floor creating pools of water.

2026-02-08 • via Nuitee
M
maria pia • solo_traveller • it
6
2026-02-08 • via Nuitee
K
Karine • couple • fr
8
Bon rapport qualité prix
2026-01-31 • via Nuitee
A
Armando • family_with_children • mx
10
2026-01-31 • via Nuitee