Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Good breakfast
Cons:
Noise from renovations
Limited amenities
Basic room furnishings

Categories

Cleanliness
8.45
Generally clean but had some construction noise and concerns about maintenance.
Service
9.45
Staff were friendly and responsive, contributing to a pleasant experience.
Location
9.45
Excellent location by the lagoon with access to various attractions.
Room Quality
7.95
Rooms had basic furniture and some concerns about comfort and noise from renovations.
Amenities
8.95
Decent amenities including kayaks and a beautiful dock, but some facilities are aging.
Value for Money
8.45
Value somewhat impacted by ongoing renovations and noise, but overall acceptable.
Food and Beverage
8.45
Breakfast was good but limited in variety; more options would enhance the experience.
Overall Experience
9.25
Overall experience was good despite some minor issues; smooth and relaxing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:56

Property Description

Luxurious Accommodation with Spectacular Views

Outdoor Swimming Pool and Garden Oasis: Enjoy a refreshing dip in the outdoor pool surrounded by lush greenery, or unwind in the tranquil garden.

Gourmet Dining and Relaxation: Indulge in delectable meals at the on-site restaurant and sip on cocktails at the bar. For ultimate relaxation, take in the stunning views from the terrace.

Comfort and Convenience: From air-conditioned rooms with free WiFi to a 24-hour front desk and tour arrangements, we ensure every guest's stay is seamless and memorable.

Experience the beauty of Bacalar at Mi Kasa Tu Kasa Bacalar by Nah Hotels. Book now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for MXN 300 per person per night when using an existing bed.
    Adults stay for MXN 650 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 219 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 8.45
Overall Experience: 9.25
A
A • solo_traveller • nl
8
Goed verblijf gehad
Pros:

Prachtig hotel, ruime kamer. Prachtig uitzicht op de laguna. Vriendelijk personeel.

Cons:

Het bed was wat krap en smal, lag wel lekker en de douche werd niet echt warm

2026-05-18 • via Nuitee
L
Lauren • couple • us
9
Relaxing paradise, wonderful staff, beautiful property.
Pros:

We loved Mikasa so much we returned for a second stay when our original plans didn't work out. The staff are wonderful from Andres and Suri at reception, to Ale and Domingo in the restaurant as well as the amazing Housekeeping Team. The dock area was our favorite spot; so relaxing and such beautiful views. Having Ale or Domingo bring a passionfruit margarita to us on the dock was icing on the cake! We felt that the distance to town was convenient when we wanted more action and we really enjoyed staying in the quieter part of town. We cannot wait to return and spend more time at Mikasa!

Cons:

We felt that the food was hit or miss, but definitely improved with the new menu that was implemented during our stay. The pool was delightful when clean, but I imagine tough to keep up on the leaves.

2026-05-12 • via Nuitee
C
Cecilia • couple • it
9
Pros:

La disponibilità del personale è stata eccellente, in particolare quella di Alex, che si è dimostrato sempre molto attento e professionale. Inizialmente ci è stata assegnata una stanza con un forte odore di fogna; dopo aver segnalato il problema, siamo stati spostati in un’altra stanza, dove però la doccia non funzionava correttamente. Anche in questo caso, il personale è intervenuto prontamente, assegnandoci una terza stanza senza ulteriori problemi. Come gesto di attenzione per quanto accaduto, ci è stata inoltre offerta la colazione inclusa per tutta la durata del soggiorno.

Cons:

Solo un kayak singolo disponibile. Il secondo era rotto.

2026-05-04 • via Nuitee
T
thomas • solo_traveller • fr
10
Pros:

L'accueil, le cadre,la chambre, le restaurant,la lagune, TOUT était parfait

Cons:

Rien

2026-04-18 • via Nuitee
K
Katie • couple • gb
10
Incredible boutique experience with gorgeous nature
Pros:

We weren’t sure about this hotel but it was our favourite hotel we stayed in while explore Yucatan. It’s such a gorgeous and natural location, so peaceful and quiet. The rooms were stunning and so private. We loved the on lagoon location and made use of the free kayaks. The town is a quick 5 minute drive so if you have a car and want to stay someone luxurious and peaceful, this is the spot

Cons:

Nothing!

2026-04-18 • via Nuitee
L
Luke • couple • au
3
Stay elsewhere
Pros:

Staff were nice.

Cons:

Bright and loud rooms, run down, limited food menu, kayaks broken. Poor value. Left early.

2026-04-06 • via Nuitee
E
Efrain • family_with_children • mx
7
Falta de comunicación en sitio
Pros:

La ubicación es muy bonita y tienenun bello muelle

Cons:

Definitivamente esa habitación no la contaria como vista a la laguna. Es elevado el precio para lo poco que se ve y su lejanía.
La habitación no estaba lista para las 3 pm, avise en recepción que saldria mientras a la ciudad para hacer tiempo en lo que estaba lista y pedi que me marcaran o mandaran msj cuando estuviera para volver, pues mi estancia era corta, cars y era un día muy lluvioso. Al pasar 1 hora volví para ver como iba y me dijeron que en el cambio de turno olvidaron avisarme que ya estaba. Al momento en que iba acompañado del personal a la hab no mostro interes en la situación. Tampoco ayudan con equipaje ni nada.

Fue solo hasta que paso la lluvia y sali por mis cosas y pase por recepción fue que me dijeron que por la situación me daban chance de salir 40 mins después de la hab... Si no hubiera pasado por ahí quien sabe si me hubieran contactado para ello.

Pd. El baño tiene puerta de media altura solamente

2026-03-31 • via Nuitee
R
Reinhold • couple • at
10
2026-03-17 • via Nuitee
S
Sara • couple • it
9
Posto da sogno
Pros:

Struttura molto curata, atmosfera rilassante

Cons:

Tutto perfetto

2026-03-16 • via Nuitee
N
Nicolas • couple • fr
10
Excellent séjour et le resto de l hôtel est très bon.
Pros:

Superbe hôtel au calme avec de jolis équipements, la gentillesse du personnel et leur professionnalisme.

Cons:

L acces au parking, chemin peu praticable.

2026-03-13 • via Nuitee
L
Lucas • couple • fr
9
2026-03-06 • via Nuitee
J
Jean-Pascal • couple • fr
10
Séjour magique
Pros:

Tout était parfait

2026-02-24 • via Nuitee
S
Sara • family_with_children • de
9
2026-02-10 • via Nuitee
K
Katherine • couple • ca
9
So perfect for a peaceful stay.
Pros:

A beautiful spot next to a tranquil lagoon. Comfortable bedding and great view from room.

2026-02-10 • via Nuitee
E
Elena • couple • mx
10
Pros:

everything was excelente.
spacious and comfy rooms, good facilities and great staff

Cons:

nothing

2026-01-30 • via Nuitee
E
Emily • couple • gb
10
A little slice of paradise
Pros:

The access to the lake- it’s honestly so beautiful. The stars at nighttime are the best stars we have ever seen! The staff were incredible friendly and helpful too :)

Cons:

Nothing

2026-01-27 • via Nuitee
D
Delphine • family_with_children • fr
7
Pros:

Logement sur le lagon. Kayaks gratuits a disposition,

Cons:

On entend le bruit de la route la nuit (selon la ou est la chambre ca peut varier. Nous étions dans l'un des 1ers bâtiments).
Voiture indispensable pour rejoindre le centre a 5 minutes (mais nous le savions en reservan

2026-01-25 • via Nuitee
P
P. • couple • nl
9
Heerlijk verblijf gehad hier. Lief personeel en behulpzaam.
Pros:

Heerlijk bed en douche. Op een bedje in de zon liggen met een mooi uitzicht. En personeel die er voor je is om wat te drinken of te eten.

Zet wel altijd de airco en de ventilator aan anders wordt je kleding vochtig.

Cons:

Wel goed om te weten dat het met ontbijt is maar dat betekend dat je kan kiezen in hoe je je ei wilt. Dat is het. Wilde ze wel lief een enchilada maken.

Het eten op het menukaart is wat aan de hoge prijs en de dingen die er op staan waren niet ons ding.
Maar Bacalar kan je in 15 minuten heen rijden.

2026-01-17 • via Nuitee
A
Agathe • couple • fr
10
Un paradis sur terre, hôtel magnifique
Pros:

Un petit peu de paradis sur terre, l’hôtel est vraiment magnifique. Le ponton est paradisiaque, à tel point que malheureusement on a pas eu le temps d’aller à la piscine qui elle aussi est magnifique.
Le personnel est adorable et très arrangeant
La chambre était très belle, moderne et spacieuse
À noter : pas direct centre ville

Cons:

La chambre était un peu humide

2026-01-16 • via Nuitee
S
samia • couple • fr
8
Pros:

Vue magnifique sur la lagune, kayaks accessibles.
Merci pour la petite attention pour notre lune de miel, c’est touchant.
Cadre agréable. Lit confortable.

Cons:

Un peu loin du centre ville de bacalar, il faut être véhiculé,
La chambre que nous avons reçu ne correspondait pas à celle qu’on a vu sur les photos sur booking, attention ne pas se fier aux photos des chambres.
Petit déjeuner décevant par rapport au prix global.

2026-01-15 • via Nuitee