Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly staff
Cons:
Rude staff
Dirty sheets
Poor service at times

Categories

Cleanliness
8.25
There were mentions of dirty sheets and no cleaning service, indicating a problem with cleanliness.
Service
9.25
The service received mixed reviews; some staff were described as rude while others were friendly.
Location
9.75
The location was consistently highlighted as a positive aspect in multiple reviews.
Room Quality
8.75
Rooms were spacious and comfortable but had issues such as dirty air filters and broken shower heads.
Amenities
8.75
Amenities received positive comments, though there were mentions of issues like closed pool facilities.
Value for Money
9.25
Guests felt the pricing was reasonable given the overall quality, though some found it lacking for a 4-star.
Food and Beverage
8.75
The bar service was great, but there were issues with kitchen service hours.
Overall Experience
9.25
Overall positive experiences were noted, despite several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:41

Property Description

Luxury Stay in the Heart of New Orleans

Modern Amenities: Enjoy air-conditioned rooms, free WiFi, and a fitness center during your stay at Virgin Hotels New Orleans. The hotel also offers room service, a restaurant, and a 24-hour front desk for your convenience.

Relaxation and Entertainment: Unwind at the sun terrace or explore the on-site nightclub for a fun evening. With an ATM available and popular attractions like Union Station and Mercedes-Benz Superdome nearby, your stay will be both relaxing and entertaining.

Comfortable Accommodations: Each room features a wardrobe, safety deposit box, and cozy bed linen. Upgrade to a room with a balcony for a picturesque view of the city. Start your day right with a delicious American breakfast served every morning.

Experience the best of New Orleans at Virgin Hotels. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 1143 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.75
Room Quality: 8.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
G
Glenn solo_traveller gb
10
Lovely Hotel
Pros:

Hotel was in a great location just outside all of the noise but not too far to walk to the main areas.
Bed was very comfortable, like sleeping on a marshmallow.
The hotel was very well looked after and the Staff were really friendly.

Cons:

Our flight home was late afternoon so we had a chill day by the rooftop pool. We would have liked an area to change properly and to shower.

2026-05-07 via Nuitee
M
Mary couple nz
10
2026-05-07 via Nuitee
M
Marcia solo_traveller us
9
Lively, well designed property in a great location for attending Jazzfest. Fantastic room design, good gym and fun rooft
Pros:

Very practical room design made for a comfortable stay for multiple people sharing the space.

Cons:

Staff was not properly trained in basic hotel etiquette.

2026-04-30 via Nuitee
M
Molly solo_traveller us
10
I really enjoyed my conference time staying at Virgin
Pros:

Just the R&R I needed during a busy conference. Loved everything about the hotel specifically and the neighborhood was quiet and safe. Most conveniently of all was the grocer 50yds away.

Cons:

There was nothing at all I didn't like. Everything was great. Looking to stay again in June, different location. I'm a new fan. Not sure why this needs to be so long.

2026-04-28 via Nuitee
J
Jucinta solo_traveller us
10
2026-04-28 via Nuitee
S
Sarah couple us
10
2026-04-19 via Nuitee
R
Ryan couple us
8
Perfect location to soak up the sun and enjoy the city!
Pros:

The location/proximity was amazing. Walkable to the French Quarter and amazing restaurants in the immediate neighborhood. The decor was fun and colorful! The pool was just what we were looking for and could always find a spot! The staff were SO friendly and the head bellhop was outstanding!

Cons:

The only negative that we had was the fan/AC in the room was SUPER loud. Tried to have facilities look at it, which they admitted some rooms are louder than others and the 2nd room they offered had the same noise level. It sounded like being on an airplane near the engines.

2026-04-18 via Nuitee
E
Emily couple gb
9
2026-04-17 via Nuitee
S
Sarah couple gb
8
Ok Stay
Pros:

Bed Great

Cons:

Bar shuts early
No one to help with the bags

2026-04-16 via Nuitee
L
Lauren solo_traveller gb
8
2026-04-13 via Nuitee
L
Latonia couple us
10
Overall great
Pros:

Beautiful

Cons:

Food

2026-04-12 via Nuitee
A
Alison solo_traveller gb
10
Pros:

Such a cool hotel in a great location!! Can't wait to come back!

2026-04-12 via Nuitee
L
Lauren family_with_children gb
8
2026-04-12 via Nuitee
C
Cruz couple us
10
2026-04-09 via Nuitee
M
Misso family_with_children us
10
Pros:

The bartenders were great The staff at the window were exceptionally great. The beds were very comfortable with good pillows location location excellent The VIP parking super nice people The belvedries held our bag until our room was available

Cons:

We had to wait about an hour on a room once we got there but was so nice... But as soon as it was ready they text us and we came on

2026-04-05 via Nuitee
N
Nicholas solo_traveller us
8
2026-03-22 via Nuitee
K
Karena family_with_children us
10
Pros:

Ryan B was a fantastic member of the service team. He made us feel very welcomed and provided excellent service.

2026-03-14 via Nuitee
S
Suzanne family_with_children us
9
Great hotel with fun bar and lounge area!
Pros:

Cute hotel and very friendly staff. Location central to all neighborhoods.

Cons:

Nothing

2026-03-13 via Nuitee
S
Sandra E couple us
10
Great first time experience and definitely want to return here!
Pros:

Excellent location and safe considering Mardi Gras madness!

Cons:

Floor damage

2026-03-05 via Nuitee
D
Dean couple gb
9
Great quirky hotel with great bar and restaurant.
Pros:

Great location and quirky hotel.

2026-03-02 via Nuitee