Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly staff
Cons:
Rude staff
Dirty sheets
Poor service at times

Categories

Cleanliness
8.25
There were mentions of dirty sheets and no cleaning service, indicating a problem with cleanliness.
Service
9.25
The service received mixed reviews; some staff were described as rude while others were friendly.
Location
9.75
The location was consistently highlighted as a positive aspect in multiple reviews.
Room Quality
8.75
Rooms were spacious and comfortable but had issues such as dirty air filters and broken shower heads.
Amenities
8.75
Amenities received positive comments, though there were mentions of issues like closed pool facilities.
Value for Money
9.25
Guests felt the pricing was reasonable given the overall quality, though some found it lacking for a 4-star.
Food and Beverage
8.75
The bar service was great, but there were issues with kitchen service hours.
Overall Experience
9.25
Overall positive experiences were noted, despite several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:41

Property Description

Luxury Stay in the Heart of New Orleans

Modern Amenities: Enjoy air-conditioned rooms, free WiFi, and a fitness center during your stay at Virgin Hotels New Orleans. The hotel also offers room service, a restaurant, and a 24-hour front desk for your convenience.

Relaxation and Entertainment: Unwind at the sun terrace or explore the on-site nightclub for a fun evening. With an ATM available and popular attractions like Union Station and Mercedes-Benz Superdome nearby, your stay will be both relaxing and entertaining.

Comfortable Accommodations: Each room features a wardrobe, safety deposit box, and cozy bed linen. Upgrade to a room with a balcony for a picturesque view of the city. Start your day right with a delicious American breakfast served every morning.

Experience the best of New Orleans at Virgin Hotels. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 1120 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.75
Room Quality: 8.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
F
frances • extended_group • ie
9
Very stylish clean hotel, nice friendly staff everywhere.
Pros:

Beautiful rooms and common areas and city views.
Chamber design is great.

Cons:

Pool is a decoration only, a pity they didn’t add a few feet to it in length and depth.
Had a rooftop corner room which was fab, but one window has a giant TV screen in the way, what a waste! A retractable TV screen would be the way to go.

2026-01-29 • via Nuitee
R
raquel • couple • us
10
2026-01-28 • via Nuitee
A
Andrew • couple • us
10
2026-01-20 • via Nuitee
T
Tatiana • couple • us
10
Best place to stay in Nola
Pros:

Pillows and mattress are super comfy, everything was clean, food in the commons rest is amazin and if you love eclectic and funky decor you’ll love this place.

2026-01-19 • via Nuitee
A
Allie • family_with_children • us
10
2026-01-19 • via Nuitee
M
Mariane • couple • br
10
2026-01-19 • via Nuitee
T
Torrence • couple • us
10
2026-01-19 • via Nuitee
M
Mariane • couple • br
10
2026-01-19 • via Nuitee
W
Ward • couple • us
10
Great New Orleans stay
Pros:

Great service and rooms!

Cons:

Nothin!

2026-01-17 • via Nuitee
M
Mary • couple • us
10
Well worth it!
Pros:

Everythung was great about the hotel.

Cons:

Nothng

2026-01-13 • via Nuitee
D
Da’Marian • couple • us
10
2026-01-08 • via Nuitee
H
Hudson • family_with_children • us
9
Pros:

I like the decorations, the costumer service was so wonderful

Cons:

Nothing

2026-01-08 • via Nuitee
J
Jenny • extended_group • us
10
2026-01-05 • via Nuitee
J
Jessica • couple • au
7
Nice hotel and relatively good stay but some improvements needs
Pros:

Good location, nice hotel with spacious rooms.

Cons:

Some of the staff were quite rude. Tried to go to the pool club 3 times and it was closed. Tried to have lunch at the pool club and was told the chef wasn’t arriving until 2pm however the kitchen hours on the tv said 12pm

2026-01-03 • via Nuitee
A
Anton • couple • us
9
Good price for nice amenities
Pros:

Location is good and the hotel is easy to navigate. The bar staff was great.

Cons:

Light by window was just low enough to hit my head multiple times requested that they raise it but nothing happened

2026-01-02 • via Nuitee
H
Heather • extended_group • us
9
2025-12-28 • via Nuitee
C
chunglee • family_with_children • bs
6
Pros:

Was good distance to everything nice atmosphere happy hour and light music on site

Cons:

Dirty sheets no cleaning service for a four star i expected atleast a bottle of water free for guest in room

2025-12-27 • via Nuitee
R
Raul • couple • us
10
Perfect
2025-12-26 • via Nuitee
L
Laken • couple • us
10
Okay overall
Pros:

Everything except the bar

Cons:

The bar could not accommodate all of my needs

2025-12-24 • via Nuitee
C
Christy • family_with_children • us
5
Needs some work.
Pros:

The beds are comfortable and the hotel is fun.

Cons:

The maintenance on the room wasn't great. The air conditioner has a very dirty filter, the shower head changer was broken, the light bulb for the bar was missing and there was no umbrella in our room.

2025-12-09 • via Nuitee